WARNING Ares Casino (arescasino.com) is BAD news for players

[Simplesoul]

Day 28 since withdrawal request....

"Awaiting"

Just been on the chat... today I was told

"In general, withdrawals take anywhere between 7 and 21 working days to complete, with another 24 to 48 hours for the bank transaction to go through. Keep in mind this is an estimated time frame, as it depends on the volume of requests our financial team is handling at the moment."

.... the 21st working day is Monday.... lets see what happens

 

[dunover]

Day 28 since withdrawal request....

"Awaiting"
Just been on the chat... today I was told
"In general, withdrawals take anywhere between 7 and 21 working days to complete, with another 24 to 48 hours for the bank transaction to go through. Keep in mind this is an estimated time frame, as it depends on the volume of requests our financial team is handling at the moment."
.... the 21st working day is Monday.... lets see what happens

You mean the scammer and his partner micro-managing each account to ensure only net losers are occasionally paid (to elicit bigger deposits) and winners not....

Team my arse. There's no 'volume' at all as the default for all withdrawals (unless in situations like above) is the ignore list, NFA'd.

Once on the NFA list the mini-list of bollocks is enacted via stock replies on 'chat' and e-mail.

By 21 days, 35 days, 15 years, whatever arbitrary bullshit timescale they tell you, most will have given up.

Those, like you, that haven't will soon be moved onto 8/9 & 10 of the 10-point bullshit bingo game I referred you to recently.

I think 8-10 are now imminent for your issue, mark my words.

 

[Simplesoul]

Yes exactly Dunover.... that's pretty much how I see it and although I have tried my best just to shrug it off... "o well never mind, put it down to experience"... it does and continues to piss me off!!!

This is the trouble with online gambling, the unscrupulous can just hide behind a screen and plot and scheme to extort as much money as they can out of (lets face it)...."vulnerable gamblers", "vulnerable human beings for fuck sake!". Of course the reality is that most Uk gamblers who gamble at these scum casino's are probably people who have signed up to Gamstop and who then have limited options if they still want to gamble.

The complete lack of common decency and no willingness to play fair.... really fucks me off! Making a profit.. I get it... but messing with people's mental health, exploiting people's state's of mind just to get more money seriously fuck's me off! I hope when these people pass to the other side, that they get to see in their life review how their actions (or lack of!) affect people... how they affect REAL people, with REAL feelings and emotions!!

The fact that these people think its ok just to fob me off... and no doubt lots of other people... day after day after day after day... with lame excuses and then have the temerity to tell me to be patient!! Its not fucking on and I will moan about it on hear cos there aint nothing else I can do about it.

Moan over

P.s Day 30 since withdrawal request

"awaiting"

 

[Simplesoul]

Day 31 since withdrawal request

Awaiting...

Today I am told....

Unfortunately, we do not have any new information about your withdrawal request at this time. We will send an urgent message to our finance department asking for an explanation. As soon as we receive information, we will notify you.

ie more excuses and bollocks

 

[Simplesoul]

Day 32 since withdrawal request

Awaiting

Today's copy n paste is as follows

We really apologize for the delay. Sometimes the withdrawal process takes a little longer or less than 21 working days, depending on the current withdrawal volume and the banking process. There is an entire withdrawal process to be followed and certain steps cannot be skipped, so it will take some time to review all of the gameplay. If everything seems fine, the relevant department will compare it to our Terms and Conditions page in the order listed to verify that they have been followed up from the start. And then there is the banking process, which unfortunately we cannot speed up.

More bollocks lol

 

[Simplesoul]

ooooo.... ive also had this....

Unfortunately, we as chat support cannot provide you with a specific date for the resolution of your request, as we have no insight into our colleagues' work. However, as soon as we get an update from our financial team, we will notify you via email.

Make of it what you will. Clearly a very small number of people have the final say as to whether a customer will get paid out or not.... keep everyone else in the dark

 

[goatwack]

Fraudulent clipjoints such as this won't be comprised of individuals that exhibit any shred of empathy or decency for their actions, and so couldn't care less about monies wrangled from unsuspecting players, nor the player's mental well-being or how it's impacted their lives.

They're clearly content in finding those that accept the casino's shonky practices and yet still continue to deposit there, knowing the likelihood of said player having exhausted other, legitimate casinos as a means to play. This type of player is now in their proverbial pocket, and so it matters little to them if they pay them over seven, 14 or 30 days, if at all.

They'll throw a bone by offering worthless bonuses one's way to sate the player's gambling urge, whilst also hoping the ongoing withdrawal gets spunked back. Yet there's no structured adherence to any of their payouts, as every player is likely 'throwaway' to them once they decide they've wrung enough out of them, before moving on to the next soul.

Keeping a minute-by-minute account of their deeds seems futile, as it's past the fact, and won't draw any contrition out of them, much as I wouldn't expect a street mugger to keep me apprised and updated as to when they'd return my wallet to me.

Whatever the outcome of this case, just know that there's no structured process in place, and that there's no reasoning with crooks. These updates are rendered completely moot at this point, sorry to say

 

[dunover]

I love the BS terms like 'financial team'...

This means the pair of fraudsters contantly checking the scammed revenue hourly, excitedly self-abusing while the cash piles up. Using scripted e-mail account 'B' they spend a few minutes mass-mailing the marks who've deposited and are forlornly awaiting payment. Scripted e-mail list 'C' contains the end-of-contact final BS for persistent moaners who think they will get paid and won't reverse. This list of bollocks is reserved for the mugs who've moved down the line to the point of frustratedly swearing or accusing them of scamming etc. at which point this will be used as a reason to close the account and break off further contact.

Right now they are waiting for this player to do just that so he gives them a plausible excuse to act.

In the meantime the bullshit bingo list is repeatedly recycled indefinitely until the player gives up and moves to the frustrated abusive stage.

 

[Simplesoul]

Am smiling

I hear what you say guys. I think at the end of the day, this is just a bit of therapy for me. Get my anger out in written form, cos otherwise I have no outlet for it. Although I am mostly angry at the casino I am also angry with myself for getting sucked in. I am as my username suggests, just a "simplesoul" who enjoys a gamble, rightly or wrongly.

I guess I may or may not get the final "fuck off" email "your not getting a penny".. but either way its been a useful exercise to tell the world. It's helped me on a personal level and if this thread helps just one other person not to gamble at this casino or its sister casino's... then thats got to be a good thing.

 

[Simplesoul]

Day 33 since withdrawal request

"awaiting"

Today's copy n paste is...

We apologize for the inconvenience. As we can see in our system, the status of your request is Awaiting. Delays can occur due to the large number of requests my colleagues have to review and the amount withdrawn as well as the banking process. Unfortunately, there is nothing I can do to speed up the process as live chat operators have no control over the process.
We can only send a reminder to the finance department.

Yawn

 

[The Viking]

Day 33 since withdrawal request

"awaiting"

Today's copy n paste is...

We apologize for the inconvenience. As we can see in our system, the status of your request is Awaiting. Delays can occur due to the large number of requests my colleagues have to review and the amount withdrawn as well as the banking process. Unfortunately, there is nothing I can do to speed up the process as live chat operators have no control over the process.
We can only send a reminder to the finance department.

Yawn

Next will most likely be they cancel the withdraw because some docs are missing just to make you go through the hoops again
for another 40 days and so on and so on

 

[Webzcas]

Have you not charged back? I would if I were you in all seriousness. Just so you get your deposit back and also knowing it will ensure they incur financial pain. Several charge backs and their merchant will kick them to the side.

 

[Simplesoul]

Hi all
I must admit I have no idea what you mean by "charge back".... whenever I had made a deposit, my bank had always asked me if I was sure I wanted to make the transaction i.e to go on my app and "confirm".. which I had always done.
I can't imagine a situation where I could legitimately try and redeem any of my deposits.... as I knowingly agreed to make them.
Is there something I am not aware of??

Anyway Day 34 since withdrawal request

"awaiting"

Another civilised chat with the live chat.... at the end of which I was informed that...

"The financial department reserves the right to prolong the process if necessary. Even so, I hope you won't have to wait much longer."

On it goes

 

[Simplesoul]

Day 35 since withdrawal request

Online chat didn't want to talk to me today. After a long delay I got the following

"I can see that your withdrawal is still being processed. I hope it will be finalized soon. Sometimes the withdrawal process can last longer. Even so, we apologize for the delay."

On it goes

P.s... as soon as i'd signed out I got a text encouraging me to play with up to a 250% bonus! lol It is laughable

 

[Simplesoul]

Day 38 since withdrawal request

"awaiting"

The chat are no longer interest in talking to me.... getting a bit bored with me perhaps. lol Anyway todays copy n paste is...

We really apologize for the delay. Sometimes the withdrawal process takes a little longer or less than 21 working days, depending on the current withdrawal volume and the banking process. There is an entire withdrawal process to be followed and certain steps cannot be skipped, so it will take some time to review all of the gameplay. If everything seems fine, the relevant department will compare it to our Terms and Conditions page in the order listed to verify that they have been followed up from the start. And then there is the banking process, which unfortunately we cannot speed up.

On it goes...

 

[Simplesoul]

Day 39 since withdrawal request

"awaiting"

A strange one yesterday. I went on to my account to find some free spins waiting for me. I thought ok, I will play them. I then had a big win and suddenly iv'e got hundreds sitting in my account. Whether this was engineered or luck I don't know.
I now of course have thousands to wager but I gives it a go. Ultimately I failed but I suppose I was mildly entertained in the process.
I was only mildly entertained though, because I wasn't actually gambling was I, cos there was no hope of even being able to ask for a withdrawal.... so you say to me "what was the point?"
The simple answer was "there was no point".... other than passing time
I think their game plan with me is just to see whether I will continue to deposit "just to play" with no option of being able to make a withdrawal... akin to going to the cinema or seeing a show... "paying to be entertained"..... well my answer to that is "no". I go on to a gambling site to "gamble"... the main thrill is the potential of winning big making a withdrawal and being entertained in the process... that's how I see it. They will fail in their attempt and iv'e told them that.
Its like someone who has a fruit machine at home. What's the point...? when you can just open up the back and re-use the money.

On it goes..

 

[Chesslover27]

So i've been struggling with payout at arescasino what is your experience with them?

They paid me but took them the whole world

 

[Chesslover27]

My experience was bad took them the whole world before them paid, now i only play <snip> dot com they pay within 24hours

 

[nfehily]

Thou shall have a fishy on a little dishy

 

[Webzcas]

Hi all
I must admit I have no idea what you mean by "charge back".... whenever I had made a deposit, my bank had always asked me if I was sure I wanted to make the transaction i.e to go on my app and "confirm".. which I had always done.
I can't imagine a situation where I could legitimately try and redeem any of my deposits.... as I knowingly agreed to make them.
Is there something I am not aware of??


On it goes

You could thus be potentially snookered if that is the case, however, you deposited in good faith, with what you assumed was a legitimate site, not a fraudulent scam site, that you have subsequently found out it be.

So you would be protected by the bank's deposit protection I would guess. Although, someone who has actually gone down the charge back route with these type of clip joint online casinos might want to chime in here...

 

[Chesslover27]

okay

 

[Simplesoul]

I hear your thoughts folks

Day 44 since withdrawal request

"awaiting"

Today's copy and paste is...

As it is the weekend, we do not have any news to share about withdrawals right now.

On it goes

 

[dealer wins]

When I read the thread title I thought they were called "arse casino".

By reading the thread they should be!!!

 

[Simplesoul]

It was a speeling mistake originally.... but yes "arse" is quite apt.

On a serious note, if they do eventually pay me out. I will acknowledge that on here.

Iv'e decided to continue to "out" them until I get some sort of closure

 

[Simplesoul]

Day 46 since withdrawal request

"awaiting"

A nice polite reply today, as follows...

I’d like to sincerely apologize for that inconvenience.
Thank you for bringing the issue to our attention.
I will take action on this right away.
I will send a regard on your behalf to our Financial Team and request an update on your case.
As soon as they take a look at your case you will receive an update from our end.

Perhaps an outcome will happen

Lets see.... drum roll

 

[maxd]

Perhaps an outcome will happen

 

[goatwack]

Looks like they've cottoned on to the very real possibility that you won't be playing at their site in future, and so are taking their sweet time in releasing these funds......if at all...

Could they possibly reach the 100 day mark, is what we're all dying to know. And for that reason alone, I read their last response rather differently.

When correctly translated, the casino's last response, unfortunately, reads as follows:

I'd like to state how much you've inconvenienced us
Thanks for reminding us that we supposedly owe you money
I'll put this email straight into the Deleted folder
I'll placate you with lies about contacting our fictional Financial Team and request a make-believe update on your case
As soon as 'they' take a look at your case we will fob you off with further imaginary updates until you stop bothering us

Kind regards,

Arse Casino - where we strive to sit on your money

 

[Simplesoul]

Yes... very well said and pictured guys. I hear you loud and clear and I appreciate your support. Bring me firmly back to the reality of the situation.

I feel quite angry today. Not totally because of this but just about life in general. I might just go on their chat and have a right go at them. Get myself banned. Force the issue as much as I can. I "want" some sort of closure. I want peace of mind to return.

 

[Simplesoul]

Well iv'e been on the chat. I spoke my mind. I expressed my exasperation. I said how badly I thought i'd been treated and then after a time I was just disconnected. The chat person did not say a word.... silence and then disconnection.

I think that is the end game. Silently being told to "fuck off!"... your not getting paid out

 

[Chesslover27]

I neeed my withdrawal am broke

 

[Simplesoul]

Well exactly..... you gamble... you have a win... you expect to get paid out!

Mostly we lose, but when you win you expect to be paid out. Usually the casino's win but sometimes the gambler does... that's business. That's the nature of the game

These casino's (if that's what you can call them) that just leave people adrift for weeks on end with no idea whether they will get their money or not is just very wrong.

At the end of the day its a criminal enterprise exploiting vulnerable people.

It's wrong and it needs to be "outed".... that's why am telling my ongoing story as a warning to others and a way for me to deal with my annoyance.

Like you say "Chesslover"... sometimes you really need the money... iv'e been in that position... its not a nice place in which to be.

 

[Simplesoul]

Day 52 since withdrawal request

"Awaiting"

Been on the chat and today I was told.....

I am very sorry about the delay.

Withdrawal will be completed soon, thank you for your patience.

 

[The Viking]

Day 52 since withdrawal request

"Awaiting"

Been on the chat and today I was told.....

I am very sorry about the delay.

Withdrawal will be completed soon, thank you for your patience.

Ohh soon will be intresting to see what soon means in there book ?
My hats off to you , your one patient guy
As im sure there ard hundreds if not more in your shoes who just play it back
Must be fun working on live chat on thos places just reject after reject

 

[Simplesoul]

Thanks Viking.

Well here's the thing. They have shot themselves in the foot. Cos had they of paid me out in a timely fashion I would probably have gambled it back as you suggest. That was my history with this casino. They paid me out I gambled it back.
For whatever reason they suddenly decided not to pay me out..... and they can't even be bothered to give me a bullshit reason as to why they won't pay me out. They just sit on my withdrawal and do nothing hoping that I will continue to deposit anyway. It won't happen, cos what would be the point?.... it wouldn't even be gambling it would just be paying for entertainment with no hope of a withdrawal.

I am only patient in the sense that I continue to prod them in the hope of getting some sort of reaction. If you prod the sleeping lion enough eventually you will get a reaction... if you get my drift.

On it goes

 

[goatwack]

These clipjoints' short-sightedness never ceases to amaze, does it, clearly oblivious to the fact that by paying out this meagre sum they'd be set to rake in multiples of that in future.....

Whilst to them, withholding the monies is effectively the same end result as the customer playing it back, their prolonged desistance is just laughably counter-productive when all's said and done.

As they don't seem to care much about PR control at this point, they look set to copy & paste that response for as long as it takes for you to stop asking. Even I'm intrigued as to how long they intend to keep up this facade!

 

[Simplesoul]

Well exactly.... I think the chat people are just getting bored and fed up of me and hope I will just go away. Today I was given a copy and paste iv'e had several times before..... it goes as follows....

We really apologize for the delay. Sometimes the withdrawal process takes a little longer or less than expected time, depending on the current withdrawal volume and the banking process. There is an entire withdrawal process to be followed and certain steps cannot be skipped, so it will take some time to review all of the gameplay. If everything seems fine, the relevant department will compare it to our Terms and Conditions page in the order listed to verify that they have been followed up from the start. And then there is the banking process, which unfortunately we cannot speed up.
Please be patient, your withdrawal should be processed early enough.
Thank you for your understanding.

I thanked the advisor and wished him a good day.

On it goes

 

[dunover]

Well exactly.... I think the chat people are just getting bored and fed up of me and hope I will just go away. Today I was given a copy and paste iv'e had several times before..... it goes as follows....

We really apologize for the delay. Sometimes the withdrawal process takes a little longer or less than expected time, depending on the current withdrawal volume and the banking process. There is an entire withdrawal process to be followed and certain steps cannot be skipped, so it will take some time to review all of the gameplay. If everything seems fine, the relevant department will compare it to our Terms and Conditions page in the order listed to verify that they have been followed up from the start. And then there is the banking process, which unfortunately we cannot speed up.
Please be patient, your withdrawal should be processed early enough.
Thank you for your understanding.

I thanked the advisor and wished him a good day.

On it goes

I am really surprised they haven't moved you to #8, 9 on my Bullshit Bingo list. Usually you would progress to this after about a month of persistently not spunking it back via reversal.

Surely account closure is imminent....

 

[Simplesoul]

They still think that I will continue to deposit despite not being paid out.
Some problem gamblers mindlessly watch the spinning reels with no regard to what spent or any hope of a withdrawal. Its about passing time.

Thank fully I am not in that head space. I am not that unwell to do that to myself.

I think that the only reason that my account has not been closed or some bullshit reason to not pay out is because of what I describe.

In today's chat I was told the following....

"As I can see, there hasn't been an update yet, the status is pending. Your payout will also be verified. I'll send a reminder about funding just in case. Don't worry, every process has its end."

life on earth will have its end as well

Have a good day folks

 

[Webzcas]

Do not worry @Simplesoul "Every process has its end" WTF LOLOLOLOLOLOL

 

[Simplesoul]

I know I laughed as well..... but it's not funny really having to deal with a bunch of unscrupulous thieves which is what these so called casino sites amount to.

They are no better than these scammer call centre's looking to extract as much money as possible from the target from the mark.

Am not sure I can be bothered to prod them anymore (which is exactly what they want of course).

 

[Webzcas]

A decent prod will be issuing a chargeback for your deposits if at all possible. That will hit them where it hurts. Merchants HATE chargebacks, as it costs them in the pocket and if they receive too many, then it is adios to their banking facilities.

 

[Simplesoul]

I hear what you say re chargebacks

Well today it seems like I know longer have access to the chat facility. Whether that is only for me or for everyone... god only knows.

Anyway just to say that my withdrawal request from approaching two months ago is... drum roll....

"awaiting"

Obviously still doing their checks lol

 

[dunover]

I hear what you say re chargebacks

Well today it seems like I know longer have access to the chat facility. Whether that is only for me or for everyone... god only knows.

Anyway just to say that my withdrawal request from approaching two months ago is... drum roll....

"awaiting"

Obviously still doing their checks lol

Yes, you're finally moving on to #8 & 9 of the Bullshit Bingo list I posted. It took a little longer than I anticipated to be fair. Chat blocked, talk-to-the-hand then it will be account blocked. They won't take those measures while they still believe thare's a tiny chance of you redepositing.

 

[Guntis]

Their terms aren't straightforward and have likely been crafted to protect them against chargebacks. If that weren't the case, players could easily file chargebacks, and potentially destroy their scam business. For example this:

- 6.4 In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made, and recover any winnings.

In 6.4 they essentially make (or can make if they wanted to) a chargeback look equal to fraudulent activity.

- There are also other dodgy sections 6.2 and 6.3 that say the casino does not need to provide you notice or explain their decisions to suspend accounts or withhold funds.

If to look closer, there should be more similar terms as well, but even these here allow them to do anything they want. It's quite surprising they keep your account open - when they could simply close it. They probably expected you'd make further deposits.

 

[dunover]

Their terms aren't straightforward and have likely been crafted to protect them against chargebacks. If that weren't the case, players could easily file chargebacks, and potentially destroy their scam business. For example this:

- 6.4 In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made, and recover any winnings.

In 6.4 they essentially make (or can make if they wanted to) a chargeback look equal to fraudulent activity.

- There are also other dodgy sections 6.2 and 6.3 that say the casino does not need to provide you notice or explain their decisions to suspend accounts or withhold funds.

If to look closer, there should be more similar terms as well, but even these here allow them to do anything they want. It's quite surprising they keep your account open - when they could simply close it. They probably expected you'd make further deposits.

All practically meaningless. I could just see some foreign scammers issuing a UK County Court case against a UK player for charging back after unlawfully taking their money without a license, whether the player had been paid or not. I reckon that's why they piss about with payments - if on the off chance they actually intened to pay a mug/player then after a month or so they'd get a fair idea of whether said player was going to charge back. They'd get about as far in the UK courts or other european countries as a fan travelling to a Russell Brand performance.

 

[goatwack]

Chargebacks or not, I shan't envisage Arse Casino being beholden to any legal processes, as they know they'd fall foul of them within a heartbeat and get laughed out of town.

Don't know the technicalities of said chargebacks, but if this was a viable option, that offered the wronged player some recourse after all this palaver, then that could surely be a small victory of sorts?

Given that one's not likely to play again with this casino group, after 50-odd days and counting it's pretty clear they fall within the chargeback criteria.

There's not too many unfulfilled tick boxes left on the Bullshit Bingo list. So far I see:

They're still deploying #2, #7 and #8, with #3 a real possibility.

Expect #4 to be issued at any given moment however, with no valid reasons given:

(False) accusations you are 'fraudulent

I await that one with bated breath

 

[Guntis]

They are stupid scammers, like a bunch of crackheads looking for a few pounds, and that'll do for today. Fuck tomorrow... tomorrow is another day... another player with a deposit comes.

 

[Guntis]

 

[Simplesoul]

Thanks for your thoughts everyone. Your knowledge and incite as to how these rogue casino's operate is helping to give me a bit of closure... and that's all I really want now. I just wish that they'd just get on with it and close my fucking account. Cos its abundantly clear that they will never payout what's due.

Interestingly enough I did notice that just one of my transactions was "declined due to suspected fraud".. But I know that I haven't committed fraud, cos although I have deposited with different cards, they have all been in my name, my money, my gamble.... but my gut feeling is that if and that's a big IF they did tell me why they'd closed my account, it would be along those sorts of lines and quoting their terms and conditions that Guntis has outlined.

In reality though I think they will continue to do fuck all and just ignore me.

To be honest I still don't really get the psychology of what they have done. It's like although I don't want to admit how much money they have had out of me over the year long association I had with them.... (but lets just to say it was a nice profit for them)... it makes no financial sense for them to have suddenly fucked me off like they did.

Chargeback was never really an option in my circumstances and to be honest I knowingly made the transactions knowing that they were a risk. Chalk it all up to experience as you guys have been suggesting. Am just happy to be back in good mental health now and determined not to follow a similar risky path in the future.

I don'y think I will try contacting them anymore. But if something happens. I will update.

 

[FroggyScream]

FWIW, this thread now shows up in Google for reviews of Ares Casino. So maybe it will protect other players from the same fate.