Thanks for that reply. To be honest i've never been particularly rude to them, it's not really in my nature... and getting all angry only ends up with getting banned from their customer service chat. Having said that I was extra pleasant in a recent chat and I did end up getting some free spins... which I dully played lol
It's now been nearly 3 weeks since my withdrawal request and in my latest chat I received a new copy and paste which is as follows....
Account reviews include a review of customer information, review status, engagement, and fraud review (e.g. multiple accounts or terms and conditions violations). Game controls involve checking the progress of the game and determining if there are any irregularities in the game logs. There were times when gamers used sophisticated software to cheat. Therefore, our specialists need to consider all aspects of the audit before proceeding with the financial audit and finalizing the process. Financial reviews include a review of transaction history, deposit methods used, withdrawal amount, bank details review and any review of our terms and conditions that relate to funding. All checks as part of the withdrawal process are security procedures that must be performed before funds are released. This process can take a while, especially when there is a high volume of requests.
I must admit that as a novice to these things, some of what they say does seem half way plausible and reasonable.... or is this just another part of the mini list of bollocks?
Thoughts welcome
It's sadly the plausible mini-list of bollocks. They're basically telling you, in restaurant terms, that a steak and chips meal which takes a proper kitchen 10-20 minutes to prepare and serve takes 2 days in their establishment.
1. They haven't got a bloody clue whether you've used software to cheat, they have no such sophistication, they just paid 20k for the casino skin and use of fake games and the only money thay pay out is to the scam games software platform in commission and the bent payment facilitators.
2. Bank Details review lol - again, they are criminals, not exactly linked in to the legitimate IBAN network or credit agencies which could tell them this.
3. High volume of requests lol - that makes it sound like they actually consider paying people in the first place. They could have a queue of 30 or 3000 w/d's it makes no difference as the only work they have to do is paste scripted bollocks like you just quoted into chats or e-mails. A single scammer is doing this while watching porn or something, gets a ping, rolls his eyes and sends you that crap.
4. Irregularities in game logs haha - the logs that the fake slots keep? They haven't got a clue, nor the time to do this and couldn't care less anyway as they have your dosh and they aren't paying you anyway.
The whole process you are going through is a total blag. Doing this keeps people from posting negative reviews and forum stuff, as you fear you may lose the w/d you weren't going to get anyway. Many of these scam casinos simply 'reskin' after a short time when the negative gets too hot for them and are reborn under another stupid name like Bottucks Casino or something as daft. Even if a percentage of potential victims do their homework, they always have a reserve of desperate addicts on GAMSTOP etc. who will believe the rogue affiliate sites, which of course are linked to same bunch of criminals.
Do NOT hold on to any hope you'll be paid. Try and chargeback or just let it go, put it down to (in)experience.
