Progress Play - Palace Casino - Stay Away.

[dturner2023]

I opened an account with Palace Casino under Progress Play. I deposited without fuss, lost on the live roulette. deposited again, played a slot. Won 3900 pounds. They then froze the account asked for verification, I complied with every request. Passport, holding bank card, proof of address. I waited a few days as I wanted to withdraw. They then got back to me explaining they will refund my deposits however my withdrawals will be revoked due to "irregular gameplay" citing I had an advantage. How could I possibly have an advantage. Anyway I exhausted their complaints procedures and they said they would not change their minds and said I could contact Ecogra to complain further. I did that, they said eventually 2 weeks later that I according to Progress Play I needed to go through the complaints system. I DID THAT. I've sent proof of this back and weeks later still no response. I have read mostly terrible reviews of Ecogra who I sense are apart of this corruption. I went to the UK Gambling commission and they've said they will note the complaint (AS THEY LICENSE THESE FRAUDS) Max here was most helpful in guiding me. Sadly I am now at a point where I don't know where to turn or what to do. The commission recommended a solicitor but is there no other way? 3900 pounds is a good amount of money and I'm a single parent. I do not gamble often and am so disappointed that these companies are licensed and can some how operate. I would not recommend these con men or Ecogra to anyone.

 

[Jono777]

I opened an account with Palace Casino under Progress Play.

I deposited without fuss, lost on the live roulette. deposited again, played a slot. Won 3900 pounds. They then froze the account asked for verification, I complied with every request. Passport, holding bank card, proof of address.

I waited a few days as I wanted to withdraw. They then got back to me explaining they will refund my deposits however my withdrawals will be revoked due to "irregular gameplay" citing I had an advantage. How could I possibly have an advantage. Anyway I exhausted their complaints procedures and they said they would not change their minds and said I could contact Ecogra to complain further

. I did that, they said eventually 2 weeks later that I according to Progress Play I needed to go through the complaints system. I DID THAT. I've sent proof of this back and weeks later still no response. I have read mostly terrible reviews of Ecogra who I sense are apart of this corruption. I went to the UK Gambling commission and they've said they will note the complaint (AS THEY LICENSE THESE FRAUDS) Max here was most helpful in guiding me.

Sadly I am now at a point where I don't know where to turn or what to do. The commission recommended a solicitor but is there no other way? 3900 pounds is a good amount of money and I'm a single parent. I do not gamble often and am so disappointed that these companies are licensed and can some how operate. I would not recommend these con men or Ecogra to anyone.

 

[justdoit]

I opened an account with Palace Casino under Progress Play. I deposited without fuss, lost on the live roulette. deposited again, played a slot. Won 3900 pounds. They then froze the account asked for verification, I complied with every request. Passport, holding bank card, proof of address. I waited a few days as I wanted to withdraw. They then got back to me explaining they will refund my deposits however my withdrawals will be revoked due to "irregular gameplay" citing I had an advantage. How could I possibly have an advantage. Anyway I exhausted their complaints procedures and they said they would not change their minds and said I could contact Ecogra to complain further. I did that, they said eventually 2 weeks later that I according to Progress Play I needed to go through the complaints system. I DID THAT. I've sent proof of this back and weeks later still no response. I have read mostly terrible reviews of Ecogra who I sense are apart of this corruption. I went to the UK Gambling commission and they've said they will note the complaint (AS THEY LICENSE THESE FRAUDS) Max here was most helpful in guiding me. Sadly I am now at a point where I don't know where to turn or what to do. The commission recommended a solicitor but is there no other way? 3900 pounds is a good amount of money and I'm a single parent. I do not gamble often and am so disappointed that these companies are licensed and can some how operate. I would not recommend these con men or Ecogra to anyone.

talk to @maxd

 

[dturner2023]

talk to @maxd

Hi,

Max was very helpful and spoke with Progress Play. They have stated to only go through Ecogra for my complaint who I’m only reading to be useless and just as corrupt. No contact number either. Emailed them plenty.

 

[Jono777]

Cheers @L&L-Jan - At least somebody "gets me"

 

[aceking123]

Cheers @L&L-Jan - At least somebody "gets me"

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[interlog]

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It's called paragraphs

 

[Cr61gyj]

Hi all

I opened an account on 21luckybet.com last week and made some winnings on mostly sports bets and some roulette. £2000 in total

My account is fully verified and I have tried to withdraw the winnings but it is not moving from in progress and customer service just tell me they don't deal with withdrawals. After reading all these reviews on progress play I am worried I will not get my money

Can somebody help what I should do next?

Thanks

 

[Steviedoo]

Hi all

I opened an account on 21luckybet.com last week and made some winnings on mostly sports bets and some roulette. £2000 in total

My accountant is fully verified and I have tried to withdraw the winnings but it is not moving from in progress and customer service just tell me they don't deal with withdrawals. After reading all these reviews on progress play I am worried I will not get my money

Can somebody help what I should do next?

Thanks

Don’t have advice for your present problem by maybe for the future3 Why don’t you check the list of verified casinos on this website. Unless you’re from a country that is excluded you will find that the verified ones are fairer. And not all have a rep here that will be able to help.

 

[Cicadasinthetrees78]

Hi all

I opened an account on 21luckybet.com last week and made some winnings on mostly sports bets and some roulette. £2000 in total

My account is fully verified and I have tried to withdraw the winnings but it is not moving from in progress and customer service just tell me they don't deal with withdrawals. After reading all these reviews on progress play I am worried I will not get my money

Can somebody help what I should do next?

Thanks

Yeah, search. I’m never Captain Hindsight but there’s zero reason to playing at Progress Play at this point.

 

[bethisthereason]

Yeah, search. I’m never Captain Hindsight but there’s zero reason to playing at Progress Play at this point.

Hi all

I opened an account on 21luckybet.com last week and made some winnings on mostly sports bets and some roulette. £2000 in total

My account is fully verified and I have tried to withdraw the winnings but it is not moving from in progress and customer service just tell me they don't deal with withdrawals. After reading all these reviews on progress play I am worried I will not get my money

Can somebody help what I should do next?

Thanks

Hey there! Did you manage to get your money? Mine is still stuck on pending too. It’s only £181 but I’m frustrated they can just get away with it

 

[virky1980]

Same here i deposited thousands of pounds with in the group sites and always took my money and ive never made a single withdrawal and last week I won and made a withdrawal for £1500 pounds and i deposted via mobile billing and I gave my card details they then said it did not work and was told to make a deposit via PayPal so i did WHICH is a joke making me depsot money when I want to woth draw the money never heard of that rubbish but i just wanted my winnings paid so i did exactly what they asked and when I contacted them they turned around and said my accountis is under review it don't make sense at all I waited over a week and got a email saying i breached there terms and conditions and I altered my detials to open the account which is absolute scandal ive done nothing of the sort all my details are correct Ive been a customer for years since 2015 with some sites and with this casino since 2022 and this was my 1st withdrawal and they do this well I've made thousands in depsots and they have to refund the deposts they refunded 125 for this week but I've now got all my history since 2019 and they want to play games so be.