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SlotsMagic - Lost deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by metotrex, Jul 19, 2017.

    Jul 19, 2017
  1. metotrex

    metotrex Newbie member

    Location:
    Finland
    I did a small deposit to Slotsmagic on 12/07/2017 via Trustly (instant bank payments). The deposit was successful but the funds weren't credited to my account. I contacted Slotsmagic and they asked for a bank statement of the transaction.

    They also said something about transaction being declined due to disabled popups (?):

    I have asked them several times why it takes this much time. Today they told that they are still waiting for Trustly to reply. It was hard to believe this after it had taken over a week now. I contacted Trustly myself and they answered me in 15 minutes:



    I asked Slotsmagic why they told me that they were waiting for Trustly. They just told me that they will pass the information to their payment department. No explanation.

    Few hours after this, they told that they have an update; they haven't received the payment and I should contact my bank to track the transaction. My bank can't do anything for this.

    I also asked Trustly what should I do, they replied very quickly:

    I don't really care anymore about the deposit. Just a post to warn other players.
     
  2. Jul 26, 2017
  3. metotrex

    metotrex Newbie member

    Location:
    Finland
    It's been over 2 weeks now. Trustly (the payment processor) said that Slotsmagic had been in contact with them yesterday and they provided them same information as they did to me. However, Slotsmagic didn't refund me yet. Still waiting.
     
  4. Aug 4, 2017
  5. metotrex

    metotrex Newbie member

    Location:
    Finland
    The deposit is still missing. No updates from Slotsmagic. They did tell me they are still investigating it with their bank and/or Trustly. However, Trustly already confirmed them (and me) that the deposit was debited from my bank account.
     
  6. Aug 4, 2017
  7. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
  8. Aug 6, 2017
  9. metotrex

    metotrex Newbie member

    Location:
    Finland
    The problem has been solved.
     

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