Slotocash site down since yesterday?

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Hi all ))

Is it me only? When I try to access slotocash page, all I see is

Sloto'Cash is under maintenance!
We apologize for any inconvenience caused. Please come back later.


I do not know what kind of maintenance can last for nearly 24 hours :( Also, does anybody know a phone number to contact them?
Thanks
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Hey Fleur-De-Lis,

There are a couple of threads around here talking about Slotocash going RTG. Possibly they are down while they handle the change over? I use to play there so I keep thinking I will get an e-mail from them letting me know what is going on. So far I have gotten nothing to prove if they are changing or what.

Maybe someone else might chime in with the latest.
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Thanks a lot, have just looked up those two threads. I must say I am truly mad, as I knew nothing about this switch/change, got no official email from Sloto... I have huge amount sitting there in my account, and naturally not being able to withdraw it, or even access the site or contact Support is worrying me sick. Some VIP service... *rolls eyes*
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Although I am not a high roller, I have been a bit miffed that I got no damn e-mail. I have given more than a couple deposits there. And, I do not need another RTG to play at.
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
version is still there and working fine, in fact I was surprised to see, live help is back.

I do though get the same as you for the webpage

Oh! sparkles, how can one access live help - can you provide a link or number? thank you.
 

Glunn11

Full Member
Joined
May 22, 2010
Location
Idaho
Even after the switch, the Rival casino will still remain open indefinitely. They're blocking deposits and registrations on the old Rival casino, but still processing withdrawals. You'll be free to take your time with any balance you have remaining, and your VIP status will be transferred to the RTG one.

Hope that helps. They were supposed to be switched over on the 3rd but clearly they haven't finished up yet.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
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Even after the switch, the Rival casino will still remain open indefinitely. They're blocking deposits and registrations on the old Rival casino, but still processing withdrawals. You'll be free to take your time with any balance you have remaining, and your VIP status will be transferred to the RTG one.
Where did you hear that?
My understanding is that Sloto Rival casino will close completely and be replaced by RTG.
This was originally supposed to have happened last week, but was then postponed to yesterday.
I don't know if it has actually happened yet or not though...

KK
 

Glunn11

Full Member
Joined
May 22, 2010
Location
Idaho
Where did you hear that?
My understanding is that Sloto Rival casino will close completely and be replaced by RTG.
This was originally supposed to have happened last week, but was then postponed to yesterday.
I don't know if it has actually happened yet or not though...

KK

Email from "SlotoCash Support":
slotocash email.PNG
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Hi All

Just to clarify Sloto'Cash will switch to RTG today, the Sloto'Cash web site is down due to changes with the DNS and should be active shortly. Our members do not need to worry about existing balances as you can continue to play or withdraw your funds on the existing platform until further notice. An email was sent to all our members and apologies if you did not receive the email. Our members will soon receive another email with their username and password to access the New RTG casino.

Our live chat support is available 24/7 which you can access via the casino lobby or on our sister casino web site www.desertnightscasino.com

Any questions or concerns we are here to help.

All the Best

Ms Sloto
 

KasinoKing

WebMeister & Slotaholic..
webmeister
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Email from "SlotoCash Support":
View attachment 29246
Even though Ms Sloto didn't actually clarify it, I still think the message in the e-mail means you will ONLY be able to play Rival games at Desert Nights, and NOT at SlotoCash.

Am I right, Ms Sloto? ;)

KK
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
An email was sent to all our members and apologies if you did not receive the email. Our members will soon receive another email with their username and password to access the New RTG casino.

I would love to thank you for this post - if only it were true. BUT I got no email whatsoever, and my own emails remain unanswered since yesterday. It is certainly up to casino to switch platforms, change software, shut down for good if they choose so.... but, with all due respect, at the moment it looks like you have just seized my money and dissapeared :D
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
oh.my.god.:eek2:

...slotocash side is back, only it is NOT slotocash site any longer. And guess what?? My account, with several thousand $$$ in it, is EMPTY. Oh.My.God. Please do not tell me to be patient or contact support. Because support is not existing either. Oh god....
 

bpb

Banned User - repeated violations of rule 1.14 (tr
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oh.my.god.:eek2:

...slotocash side is back, only it is NOT slotocash site any longer. And guess what?? My account, with several thousand $$$ in it, is EMPTY. Oh.My.God. Please do not tell me to be patient or contact support. Because support is not existing either. Oh god....

Be patient and contact support.
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Be patient and contact support.

Umm.. already. Am already in chat session for - can you believe it?? - 2.5 hours. Heard all kinds of absolutely fantastic versions and suggestions from an extremely well-informed and helpful rep :rolleyes: Guess I would want to nominate this chat for Guinness World Records book, as the longest and most hard-to-believe one....

...too bad it is like totally uselss in solving my problems.
 

Zodiac

Senior Member
webmeister
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Location
Europe
You can't play more rival games on SlotoCash only on their sister casino Desert Nights.

I think that still many more of rival casinos will change to other software providers.
 

Glunn11

Full Member
Joined
May 22, 2010
Location
Idaho
Even though Ms Sloto didn't actually clarify it, I still think the message in the e-mail means you will ONLY be able to play Rival games at Desert Nights, and NOT at SlotoCash.

Am I right, Ms Sloto? ;)

KK

That must be correct since there's no mention on the Sloto site anywhere for "Old players click here yadda yadda". I'm still confused, though. If a player had an existing balance in Rival Sloto, would it be transferred to DNC or transferred to RTG Sloto? :confused:
 

Glunn11

Full Member
Joined
May 22, 2010
Location
Idaho
Umm.. already. Am already in chat session for - can you believe it?? - 2.5 hours. Heard all kinds of absolutely fantastic versions and suggestions from an extremely well-informed and helpful rep :rolleyes: Guess I would want to nominate this chat for Guinness World Records book, as the longest and most hard-to-believe one....

...too bad it is like totally uselss in solving my problems.

Really hope you get your money. What are they saying, exactly?

(sorry for double post; just noticed this reply)
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I think all this could certainly have been handled more professionally. I guess all the trust Slotocash has built up over the years is being sorely tested with this change over mess. A lot of us never got an e-mail and now poor Fleur is being given no info about where her money is. Not a good sign for a continuing player base.

It's too bad there are so few RTG casinos that we have to play there. :rolleyes:
 

Glunn11

Full Member
Joined
May 22, 2010
Location
Idaho
I think all this could certainly have been handled more professionally. I guess all the trust Slotocash has built up over the years is being sorely tested with this change over mess. A lot of us never got an e-mail and now poor Fleur is being given no info about where her money is. Not a good sign for a continuing player base.

It's too bad there are so few RTG casinos that we have to play there. :rolleyes:

lol, yeah I'm not too eager to check it out right now. I just went to the Withdraw section and no methods are available. Also, when I did the $7 NDB, the Coupon Details tab with the remaining wagering and whatnot didn't show up. It remained "Redeem Coupon". It looks like they've got a few kinks to work out. And I totally agree; I thought this would be handled a lot more smoothly.

ermsloto.jpg
 

chuchu59

gambling addict
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Sep 26, 2004
Location
SOMEWHERE IN ASIA
I received the email, went to the site and downloaded the casino. However, I couldnt log in with my account details.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
What's funny is, I just logged in and it is all the same, including the pop up asking me to visit the cashier. I opened games and wandered around. I swear it looks like if I deposited, I could still play. What a mess.

Oh yeah, I closed it out and uninstalled. Sloto Who?
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Had to ask live chat for my new password. Tried redeeming coupons but to no avail. Maybe the bonus banning at Rival has extended to my account at Sloto.
 

pobeda

account suspended
PABnononaccred
Joined
Nov 15, 2008
Location
San Diego, CA
downloaded, spoke to live chat, uninstalled...

got email, went to live chat asking about withdrawal processing time. the answer was 5 business days on their end. and then depending on selected withdrawal method. asked what methods available for US players and response was "go to cashier and look". went to cashier and fount empty drop-down box "Select a method". friendly support suggested log out and log back in.. of course, nothing changed. after that meaningful procedure, support finally decided to ask my user name and after 5 minutes of thinking said "You will be contacted soon about this issue"

extremely good experience IMHO...I know for fact now that I will not deposit there
 

lagunagirl

Dormant account
Joined
Oct 22, 2009
Location
Texas
I received the email and did receive the free $7 and checked out the games. I swear I was back in time, no new games, the selection is very limited.
 
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