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Slotocash site down since yesterday?

Discussion in 'Online Casinos' started by Fleur-De-Lis, Oct 4, 2011.

Tags:
    Oct 4, 2011
  1. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Hi all ))

    Is it me only? When I try to access slotocash page, all I see is

    Sloto'Cash is under maintenance!
    We apologize for any inconvenience caused. Please come back later.


    I do not know what kind of maintenance can last for nearly 24 hours :( Also, does anybody know a phone number to contact them?
    Thanks
     
  2. Oct 4, 2011
  3. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Hey Fleur-De-Lis,

    There are a couple of threads around here talking about Slotocash going RTG. Possibly they are down while they handle the change over? I use to play there so I keep thinking I will get an e-mail from them letting me know what is going on. So far I have gotten nothing to prove if they are changing or what.

    Maybe someone else might chime in with the latest.
     
  4. Oct 4, 2011
  5. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Thanks a lot, have just looked up those two threads. I must say I am truly mad, as I knew nothing about this switch/change, got no official email from Sloto... I have huge amount sitting there in my account, and naturally not being able to withdraw it, or even access the site or contact Support is worrying me sick. Some VIP service... *rolls eyes*
     
  6. Oct 4, 2011
  7. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Although I am not a high roller, I have been a bit miffed that I got no damn e-mail. I have given more than a couple deposits there. And, I do not need another RTG to play at.
     
  8. Oct 4, 2011
  9. sparkles

    sparkles Experienced Member

    Occupation:
    home ex
    Location:
    The bottom of the Garden
    The download

    version is still there and working fine, in fact I was surprised to see, live help is back.

    I do though get the same as you for the webpage
     
  10. Oct 4, 2011
  11. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Oh! sparkles, how can one access live help - can you provide a link or number? thank you.
     
  12. Oct 4, 2011
  13. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Even after the switch, the Rival casino will still remain open indefinitely. They're blocking deposits and registrations on the old Rival casino, but still processing withdrawals. You'll be free to take your time with any balance you have remaining, and your VIP status will be transferred to the RTG one.

    Hope that helps. They were supposed to be switched over on the 3rd but clearly they haven't finished up yet.
     
    1 person likes this.
  14. Oct 4, 2011
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Where did you hear that?
    My understanding is that Sloto Rival casino will close completely and be replaced by RTG.
    This was originally supposed to have happened last week, but was then postponed to yesterday.
    I don't know if it has actually happened yet or not though...

    KK
     
  16. Oct 4, 2011
  17. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Email from "SlotoCash Support":
    Slotocash site down since yesterday?: slotocash email.PNG,Oct 4, 2011
     
  18. Oct 4, 2011
  19. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi All

    Just to clarify Sloto'Cash will switch to RTG today, the Sloto'Cash web site is down due to changes with the DNS and should be active shortly. Our members do not need to worry about existing balances as you can continue to play or withdraw your funds on the existing platform until further notice. An email was sent to all our members and apologies if you did not receive the email. Our members will soon receive another email with their username and password to access the New RTG casino.

    Our live chat support is available 24/7 which you can access via the casino lobby or on our sister casino web site You must register/login in order to see the link.

    Any questions or concerns we are here to help.

    All the Best

    Ms Sloto
     
  20. Oct 4, 2011
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Even though Ms Sloto didn't actually clarify it, I still think the message in the e-mail means you will ONLY be able to play Rival games at Desert Nights, and NOT at SlotoCash.

    Am I right, Ms Sloto? ;)

    KK
     
  22. Oct 4, 2011
  23. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    I would love to thank you for this post - if only it were true. BUT I got no email whatsoever, and my own emails remain unanswered since yesterday. It is certainly up to casino to switch platforms, change software, shut down for good if they choose so.... but, with all due respect, at the moment it looks like you have just seized my money and dissapeared :D
     
  24. Oct 4, 2011
  25. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    oh.my.god.:eek2:

    ...slotocash side is back, only it is NOT slotocash site any longer. And guess what?? My account, with several thousand $$$ in it, is EMPTY. Oh.My.God. Please do not tell me to be patient or contact support. Because support is not existing either. Oh god....
     
  26. Oct 4, 2011
  27. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Be patient and contact support.
     
  28. Oct 4, 2011
  29. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Umm.. already. Am already in chat session for - can you believe it?? - 2.5 hours. Heard all kinds of absolutely fantastic versions and suggestions from an extremely well-informed and helpful rep :rolleyes: Guess I would want to nominate this chat for Guinness World Records book, as the longest and most hard-to-believe one....

    ...too bad it is like totally uselss in solving my problems.
     
  30. Oct 4, 2011
  31. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    You can't play more rival games on SlotoCash only on their sister casino Desert Nights.

    I think that still many more of rival casinos will change to other software providers.
     
  32. Oct 4, 2011
  33. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    That must be correct since there's no mention on the Sloto site anywhere for "Old players click here yadda yadda". I'm still confused, though. If a player had an existing balance in Rival Sloto, would it be transferred to DNC or transferred to RTG Sloto? :confused:
     
  34. Oct 4, 2011
  35. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Really hope you get your money. What are they saying, exactly?

    (sorry for double post; just noticed this reply)
     
  36. Oct 5, 2011
  37. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    I think all this could certainly have been handled more professionally. I guess all the trust Slotocash has built up over the years is being sorely tested with this change over mess. A lot of us never got an e-mail and now poor Fleur is being given no info about where her money is. Not a good sign for a continuing player base.

    It's too bad there are so few RTG casinos that we have to play there. :rolleyes:
     
    3 people like this.
  38. Oct 5, 2011
  39. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    lol, yeah I'm not too eager to check it out right now. I just went to the Withdraw section and no methods are available. Also, when I did the $7 NDB, the Coupon Details tab with the remaining wagering and whatnot didn't show up. It remained "Redeem Coupon". It looks like they've got a few kinks to work out. And I totally agree; I thought this would be handled a lot more smoothly.

    Slotocash site down since yesterday?: ermsloto.jpg,Oct 5, 2011
     

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