Slotocash site down since yesterday?

[vinylweatherman]

I have a question. Why do players take it so personally when they are bonus banned? It seems to me that bonuses are at the discretion of the casino and not a "right." I agree, it's annoying when one gets an email offer and then cannot redeem it, but I also believe that a player knows when he is bonus banned and when said email is just a mass emailing to all players.

If one was bonus barred by Sloto before they switched over to RTG, why would one believe they 'should' be given bonuses now as a matter of right.

To comment to the casino about their marketing strategy seems a bit out of place, if you ask me.

If you are bonus barred, get over it. Either play without a bonus or go to another casino.

I completely understand complaining when a casino does not play, or changes its rules midstream, etc, but I believe that complaining about not getting a bonus is rather trite.

Just MHO.

enjoy the rest of the weekend all.

Surely the PLAYERS have the right not to be SPAMMED by offers they are not eligible for. It is annoying and misleading as it wastes their time, and also tricks them into installing (or reinstalling) the casino. Casinos are also dishonest about this aspect, and surely players who have been bonus banned have the right to hear the TRUTH. In the above chat, Nifty is first fed a load of BS about it being a general ban for his country, and only when he queried this did CS admit it was "personal" to his account because of previous activity.

Bonuses ARE marketing, they are NOT a "perk". Bonuses have become almost the exclusive marketing tool used by casinos, and are at the expense of other aspects of the service like withdrawal times (which have steadily become worse and worse), CS (which has been cut to the bone at some places), and non-bonus promotional offers (again being cut back, such as prize pools. A example is the MGS "weekender" MPV tournament, which once had a pool of 30K, but has steadily eroded to 20K, and now 10K). Comp point rates are derisory, and are not actively used much as a marketing tool because of bonuses. Rewards (after wager bonuses) also seem confined to Cryptologic casinos, with few (if any) other casinos using them regularly.

When a player is bonus banned therefore, they are banned from EVERYTHING, since they don't suddenly get withdrawals paid in under 24 hours, for example, or a higher comp rate (although there are a couple of exceptions to this).

Casinos also use bonus banning in a manner that makes it feel "dirty" and/or something to be ashamed of for the player concerned. It also carries the implied accusation that the player has done something wrong in how they played, which in most cases comes across as meaning that being lucky enough to win is unacceptable to the operator.

Rather than being something secretive, eligibilty for bonuses should be stated in the terms, such that a term covers the fact that players with a lifetime overall win can expect to no longer be eligible for the bonus offers until such time as their account again shows a lifetime loss. The player may well move on, but will at least feel there is no stain on their character. The bonus ban should be a badge of HONOUR, to be proudly worn to demonstrate that you beat the house

I have a chestful of such "combat medals", and now see them as a badge of honour, rather than something to be ashamed of. I aim to clock up even more by getting those lucky big hits at casinos I am well down at.

I am also banned from half a dozen seaside arcades too, for my Fruit Machine play back in the "Golden age" that lasted from the late 1980's to around 1996. I was told by one Brighton operator to "F*** off down the pier where your sort belongs" after taking a mere £17 off a couple of his machines Blackpool pleasure beach was more tolerant, the "F*** off" didn't come till I was on the penultimate Fruity, and had a jumper full of 10p coins, and a back pocket bulging with £1 coins I saw a manager at Southwaite services near Carlisle thinking of telling me to "F*** off", but I emptied the machine and left before he could make up his mind

These games paid around 72% to 78%, and there were NO BONUSES involved


Naturally, the emergence of online AWP slots got my attention, and some pretty detailed study

 

[Simmo!]

Comp point rates are derisory...

I won $30,000 off $45 of comp points once so I'd dispute that comment

 

[nonif]

will we ever know if Fleur de lis was paid??

 

[Markus_Demon]

damn it! i should have read this topic before deposing 70$ ( no bonus) and wasting it there...

Their support is kinda confused too no option to change currency...

 

[Diane]

I won $30,000 off $45 of comp points once so I'd dispute that comment

I agree. I had a bonus with 10x max cashout, hit random jackpot and played *forever* accumulating $1900 in comp points before I played it down to the amount allowed for cashout.

Don't discount the power of the play associated with those comp points.

Diane

 

[Sloto]

Yes Fleur de lis was paid the funds in her Rival account.

The response to Sloto'Cash's move to RTG has been overwhelming and we thank all of you for your support as we make the transition. With regards to support they are currently dealing with many chats in multiple languages but as I said in my previous posts we are doing all we can to improve the service we offer. CM is a great forum and we appreciate all your feedback and comments and will act upon them and thank you for your understanding.

All the best

Ms Sloto

 

[vinylweatherman]

I won $30,000 off $45 of comp points once so I'd dispute that comment

The win is irrelevant, the $45 and how much wagering you had to do to get it, is.

Compared to the seemingly lavish bonuses offered throughout the industry, the comp rates seem very poor, with even 0.1% back on total wager now being considered generous. Many operators are not even happy with 0.1%, and have to make comps bonus credits with yet more playthrough attached, whilst others have to go to even lower accrual rates.

When I went to Vegas in 2006, I got myself a players card, and despite only a modest amount of play, managed to rack up around $25 worth of comps. I am pretty sure I was getting well over 0.1% on my play, yet B & M casinos have all these overheads that online casinos do not.

THIS is why bonuses are seen as so important by many players, and why some have left after having problems with the new Sloto RTG when it came to their first chance to play an RTG bonus coupon there.

 

[chayton]

I just went to download the casino and spoke to live chat and they were very quick to respond and although I could tell they were busy with other chats, my account was reopened fairly quickly and painlessly. I played the $7 freebie and I got a few smallish bonus rounds but busted out long before meeting the 40x WR.

I noticed that on the two deposit methods available to me, the minimum deposit is $25, where most other RTGs are $20, and iNetBet even has $10. I think Jackpot Capital is lower too.

I got no errors, everythiing seems to run really well, but the one thing that I disliked is the way the menu windows to choose a game works. I found it difficult to choose the one I wanted, the autoscroll is kind of jerky and weird and I kept going past the game I intended to play, then I'd come back at it and it would jump over it going the other way. And then sometimes my cursor would highlight 2 games at once, or it would zip right to the bottom and then the window would close. Personally I think that the way the game menus work needs a redesign, I found it pretty annoying the way it is now.

 

[secret2]

I just went to download the casino and spoke to live chat and they were very quick to respond and although I could tell they were busy with other chats, my account was reopened fairly quickly and painlessly. I played the $7 freebie and I got a few smallish bonus rounds but busted out long before meeting the 40x WR.

I noticed that on the two deposit methods available to me, the minimum deposit is $25, where most other RTGs are $20, and iNetBet even has $10. I think Jackpot Capital is lower too.

I got no errors, everythiing seems to run really well, but the one thing that I disliked is the way the menu windows to choose a game works. I found it difficult to choose the one I wanted, the autoscroll is kind of jerky and weird and I kept going past the game I intended to play, then I'd come back at it and it would jump over it going the other way. And then sometimes my cursor would highlight 2 games at once, or it would zip right to the bottom and then the window would close. Personally I think that the way the game menus work needs a redesign, I found it pretty annoying the way it is now.

Yes. Chayton..I found the menu hard to control, too!

 

[KasinoKing]

I have a question. Why do players take it so personally when they are bonus banned?

Personally I hope that I AM bonus-banned there!
Players who are familiar with my websites will know I have a "Bonus Rating" system - and this new Sloto'Cash Welcome Insult is the WORST one of all the RTG casinos I list.
Wagering (Bonus + Deposit) x 30 AND Phantom...
I'd be surprised if anyone taking that has a problem cashing-out.

KK

 

[Sloto]

chayton, thank you for your feedback I agree regarding the menu, we are working on a fix asap. Regarding minimum deposit, I like your idea of lower deposit minimum so $20 for cc and $10 for ewallets consider it changed.

KK lets chat on skype its been a long time since we caught up and I can address some of your concerns.

Best

Ms Sloto

 

[nonif]

I really like you Ms Sloto.!

 

[Sloto]

Ah thanks :notworthy

 

[jod5413]

I really like you Ms Sloto.!

Yes, you have to admit that Ms Sloto is cool, calm, polite,and professional to all, in spite of the grief some of us have been handing her and her casino (myself included ).

Kudos to you, Ms Sloto!!!

 

[sephus22]

I just downloaded and tried to redeem the welcome.CS tells me im bonus banned.On the the welcome.Nice....

 

[nonif]

Yes, you have to admit that Ms Sloto is cool, calm, polite,and professional to all, in spite of the grief some of us have been handing her and her casino (myself included ).

Kudos to you, Ms Sloto!!!

That's exactly the way I thought about her

 

[BingoT]

I really like you Ms Sloto.!

Yeah I say the same thing.
Great job Ms. Sloto
~T~

 

[Sloto]

wow, thank you so much for all your kind words, I really appreciate it

 

[KasinoKing]

KK lets chat on skype its been a long time since we caught up and I can address some of your concerns.
Ms Sloto

I don't think I have your Skype details - but I'm sure you can find mine.
It's also a long time since we had a beer together - you better be coming down to London in January!

KK

 

[Sloto]

For sure I will be there, pint? lol

 

[Nifty29]

Why am I still receiving personalized bonus offers when I am not eligible for bonuses???

It is incredibly annoying and inappropriate.

@KK - maybe you could try to explain to Sloto why the bonus banning system has a negative effect on loyalty and player retention?

Someone asked earlier why it was a big deal when one is bonus banned.

Well, I can tell you (for me) it is not about the bonuses themselves. It is about being "labeled" as some kind of "lower class of player".......it's about being considered less "worthy" than a new customer who they don't know from squat.

My play logs will show that I do not take every bonus I am offered, and that many of my deposits are bonus-free. I will usually only take a bonus if I am short on funds, as I don't like being tied to wagering requirements. I like to know that the same bonuses available to other average players are available to me if I need them. Why would I deposit at any casino who has tagged me as some kind of "abuser" and removed me from their promotions?

It's possible I am ahead at Sloto over the years, but the vast majority of that is from earlier when the bonuses were huge, cashable, and had a 10xDB WR. In fact, I was encouraged to take them, and was sent a new one just about every day along with free chips with no max cashout etc. I am now "paying" for accepting these personal offers made to me. The landscape is very different these days, and I stil have their money. Obviously, they don't want it back.

Casinos have the right to offer promotions to whoever they wish, just as I have the right to spend my money at casinos that value my custom and don't tag me as some kind of "criminal" for winning occasionally.

 

[AudiManinBoro]

Ha apparantly I too am bonus banned Well I only use only play with bonuses so if Sloto doesnt want my custom, good riddance to them, it isnt as if there isnt a lot of choice of where to play RTG lol

I agree with Nifty on this one totally. Slotos new platform not making a very good name for themselves at the moment are they lol Well just another lost customer to them here as ive asked for my account to be closed.

Stick with RTg`s that dont get chips on their shoulders folks

 

[vinylweatherman]

Why am I still receiving personalized bonus offers when I am not eligible for bonuses???

It is incredibly annoying and inappropriate.

@KK - maybe you could try to explain to Sloto why the bonus banning system has a negative effect on loyalty and player retention?

Someone asked earlier why it was a big deal when one is bonus banned.

Well, I can tell you (for me) it is not about the bonuses themselves. It is about being "labeled" as some kind of "lower class of player".......it's about being considered less "worthy" than a new customer who they don't know from squat.

My play logs will show that I do not take every bonus I am offered, and that many of my deposits are bonus-free. I will usually only take a bonus if I am short on funds, as I don't like being tied to wagering requirements. I like to know that the same bonuses available to other average players are available to me if I need them. Why would I deposit at any casino who has tagged me as some kind of "abuser" and removed me from their promotions?

It's possible I am ahead at Sloto over the years, but the vast majority of that is from earlier when the bonuses were huge, cashable, and had a 10xDB WR. In fact, I was encouraged to take them, and was sent a new one just about every day along with free chips with no max cashout etc. I am now "paying" for accepting these personal offers made to me. The landscape is very different these days, and I stil have their money. Obviously, they don't want it back.

Casinos have the right to offer promotions to whoever they wish, just as I have the right to spend my money at casinos that value my custom and don't tag me as some kind of "criminal" for winning occasionally.

It's bad enough being labeled "second class", but do they have to REALLY rub your nose in it by sending you all the offers you can't have just to make you feel even WORSE about it. It makes the difference between you possibly playing without bonuses for the levels of service, and feeling insulted enough to close your account altogether.


The Rival bonus banning database is a joke among players, and I expect many hoped the move to RTG would end this nonsense, but this seems not to have happened. It is logical that Sloto have simply opened their own blacklist based on the last data they had from Rival, and will continue to apply a policy similar to the Rival one at the RTG casino.

In short, if a player knows they are on the Rival blacklist, they shouldn't waste their time downloading the Sloto RTG casino.

 

[DiamondGeezer]

Why am I still receiving personalized bonus offers when I am not eligible for bonuses???

It is incredibly annoying and inappropriate.

@KK - maybe you could try to explain to Sloto why the bonus banning system has a negative effect on loyalty and player retention?

Someone asked earlier why it was a big deal when one is bonus banned.

Well, I can tell you (for me) it is not about the bonuses themselves. It is about being "labeled" as some kind of "lower class of player".......it's about being considered less "worthy" than a new customer who they don't know from squat.

My play logs will show that I do not take every bonus I am offered, and that many of my deposits are bonus-free. I will usually only take a bonus if I am short on funds, as I don't like being tied to wagering requirements. I like to know that the same bonuses available to other average players are available to me if I need them. Why would I deposit at any casino who has tagged me as some kind of "abuser" and removed me from their promotions?

It's possible I am ahead at Sloto over the years, but the vast majority of that is from earlier when the bonuses were huge, cashable, and had a 10xDB WR. In fact, I was encouraged to take them, and was sent a new one just about every day along with free chips with no max cashout etc. I am now "paying" for accepting these personal offers made to me. The landscape is very different these days, and I stil have their money. Obviously, they don't want it back.

Casinos have the right to offer promotions to whoever they wish, just as I have the right to spend my money at casinos that value my custom and don't tag me as some kind of "criminal" for winning occasionally.

Hilarious post

If you can't deal with a mis-sent bonus email then in all seriousness you should think about giving the game up.

The only thing "criminal" in all this is your embarassing whinging. And I thought it was us Poms that are meant to be the whingers .

Nifty the plain truth is they don't want yer business. Deal with it. Move on. And don't take shots at the casino for making a business decision.

 

[DiamondGeezer]

If it's any consolation I am bonus banned too and yes I also got the 400% bonus email this morning.

Look we are still able to play all the games without bonus so what's the problem? I will certainly be depositing and going for a Random or two if I see any high ones.

There is more to casinos than bonuses. I do like bonuses but I am happy to play without too.

 

[sephus22]

bonus banned

I pmd sloto and they fixed me up. .i thought this little eyeroller might have been the reason.(back when they were rival).

 

[nonif]

That's a beauty. How much was it???

 

[sephus22]

It was between 7-8000 range .they paid real quick but that was it for the bonuse.about a year and a half ago.

 

[The Viking]

hmm looks like i am bonus banned at the RTG but when i log on to my rival account i got 2 promotions there used to be bonus banned there though
would like to know from sloto if you are going to be running both the rival and RTG version at Slotocash and how come im bonus banned at 1 but not the other ?

 

[DiamondGeezer]

OK guys I've been given a red card and a big word I have never heard of before - an infraction. I thought fractions were bad enough but this is worse!

I've been deemed to have been baiting Nifty. Sorry Nifty.

Bryan I'll take it on board and be more careful in future.

 

[chuchu59]

Sloto has been around for some time now and the migration to RTG has been handled badly for a supposed veteran in the industry. You are not the new kid on the block so these 'teething problems' should have been considered and dealt with better.

Meanwhile, Sloto can take a clue on how to handle the bonus issue from Lucky Club (Jackpot Capital). 2 days ago, I received an exclusive 100% match offer from them. I tried to redeem it at the cashier but couldnt. I contacted support on this and the reply was I couldnt redeem it as I wasnt a VIP. That's fine but the email was an exclusive offer with my username on it so I said. They came back and told me they had already helped me to redeem the coupon and when I logged in presto! the coupon was live. No absurd words like 'management decision' or the like to deny me the offer. I still havent deposited on the offer but I am pleased with their act.

 

[nonif]

Ive played. first, I took the 400% bonus, it did not work well. Next day, Friday, I took the 200% and managed to do the wagering and submit a cash out (today) for $470 (320 winning)via wire. Lets see how long it will take. Docs sent in advance. I will let you know.

 

[Larsenne]

Bonus banned aswell

Hi.

I have been a customer for years at Sloto Cash. I never had a problem with the Rival casino. But now, I have recieved 5 dollar bonus as a valued customer:

Thank you for being part of Sloto'Cash Casino!

First off, I'd like to thank you for being part of the best Slots casino of the net!
I am glad to inform you that we reviewed your account and we have an exclusive coupon for you today.
Coupon Code: 5CHIPFAFWR (Free $5 No deposit required!)
Remember our customer care department is eager to serve you with special promotions and VIP Service at any time so please do not hesitate to contact us.

But support say I am bonus banned. Some VIP service. I did not even had time to make any withdrawal or anything.
Lol!!!!
What customer treatment. Software deleted and Sloto Cash history ended.

Regards

L'arsenne

 

[nonif]

Ive played. first, I took the 400% bonus, it did not work well. Next day, Friday, I took the 200% and managed to do the wagering and submit a cash out (today) for $470 (320 winning)via wire. Lets see how long it will take. Docs sent in advance. I will let you know.

First hiccup....
Ive sent documents that Ive stored and previously sent to other casinos,always worked fine...but @ sloto.
They say JPG doesnt work and want me to resend in zip format.
I dont know how to do it.lol
Any help?
Thanks

 

[Nifty29]

Hi.

I have been a customer for years at Sloto Cash. I never had a problem with the Rival casino. But now, I have recieved 5 dollar bonus as a valued customer:

Thank you for being part of Sloto'Cash Casino!

First off, I'd like to thank you for being part of the best Slots casino of the net!
I am glad to inform you that we reviewed your account and we have an exclusive coupon for you today.
Coupon Code: 5CHIPFAFWR (Free $5 No deposit required!)
Remember our customer care department is eager to serve you with special promotions and VIP Service at any time so please do not hesitate to contact us.

But support say I am bonus banned. Some VIP service. I did not even had time to make any withdrawal or anything.
Lol!!!!
What customer treatment. Software deleted and Sloto Cash history ended.


Regards

L'arsenne

Yes, and the best part is "we have reviewed your account".....Ummmm no they haven't. Talk about caught out telling porkies.

So there is another player feeling insulted over a few bucks. In todays climate, smaller operators can't afford to turn depositing players away like this IMO.

It's not about the money. It's about people and how they feel.....and being treated like this makes one feel 'second class'.

Let's hope KK can talk some sense into Sloto management.

@nonif.....that is ridiculous. Jpg is the standard format accepted everywhere. Most people wouldn't know how to zip/compress a file. You need to contact Ms Sloto and get that sorted.

 

[chayton]

First hiccup....
Ive sent documents that Ive stored and previously sent to other casinos,always worked fine...but @ sloto.
They say JPG doesnt work and want me to resend in zip format.
I dont know how to do it.lol
Any help?
Thanks

If you RIGHT-CLICK the jpeg file (I'm assuming you're using windows) it will show a menu, about halfway down is something like "Send to" and on the side of that choose "compressed/ZIP" or whatever it's called.

 

[nonif]

Yes, and the best part is "we have reviewed your account".....Ummmm no they haven't. Talk about caught out telling porkies.

So there is another player feeling insulted over a few bucks. In todays climate, smaller operators can't afford to turn depositing players away like this IMO.

It's not about the money. It's about people and how they feel.....and being treated like this makes one feel 'second class'.

Let's hope KK can talk some sense into Sloto management.

@nonif.....that is ridiculous. Jpg is the standard format accepted everywhere. Most people wouldn't know how to zip/compress a file. You need to contact Ms Sloto and get that sorted.

Ive found help at live chat under the name of NICK, very nice and helpful.
He told me step by step how to do it....and guess what?? I did it.lol
So docs resent and fingers crossed.

 

[nonif]

@chayton

that's exactly the way Nick explained that to me.
Thanks to you too.

 

[footdr]

haven't had a problem since they switched to rtg

 

[nonif]

no comment

info: A chat operator will be with you shortly.
info: You are now chatting with 'Michelle'
Michelle: Welcome to Casino Support. How may I assist you today?
xxxx: Hi Michelle. my screen name xxxxx email [email protected]
xxxxx: is there a way to know when my cash out will be processed? Thanks
Michelle: Let me check your account. One moment please.
xxxx: sure
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Michelle: Your patience is appreciated. I am looking into your inquiry and will be back with you shortly.
xxxx: okay
Michelle: Usually it takes 5 business days for a wire transfer to be approved on our en, after that it takes 10 business days to reach to your account.
xxxxx: I will be dead by the time I'll receive it lol
xxxxx: well, what can I say. I don't really love the idea of waiting 15 days for a cash out. I will take that in consideration before redepositing. Thanks anyway.
Michelle: I am sorry for inconveniences, we hope the cash out will be completed shortly.
Michelle: Is there anything else I can help you with?
xxxxx: nope thanks.

 

[vinylweatherman]

First hiccup....
Ive sent documents that Ive stored and previously sent to other casinos,always worked fine...but @ sloto.
They say JPG doesnt work and want me to resend in zip format.
I dont know how to do it.lol
Any help?
Thanks

That doesn't help. WHY doesn't it work, because it SHOULD work. Is it too large?

Do they not know that JPG is ALREADY a "compressed" file format, and little is to be gained by compressing it again. If anything, quality could be LOST, increasing the risk of rejection by security on grounds that it is "unclear" when they attempt verification.

It seems an additional step has been added into the process for no good reason. The process is hard enough as it is getting players from a physical document to a JPG that is small enough to send by email, but that is clear enough to be verified. Only XP and above comes with "Winzip" as standard, lesser Windows versions and other OS products may not have this feature, and whatever is used to produce a ".zip" there may not work with the casinos "unzip" application.

 

[nonif]

haven't had a problem since they switched to rtg

did you cash out? if so, could you please tell how long did you wait . I honestly think that 15 days is a little too much.Thanks

 

[chuchu59]

First hiccup....
Ive sent documents that Ive stored and previously sent to other casinos,always worked fine...but @ sloto.
They say JPG doesnt work and want me to resend in zip format.
I dont know how to do it.lol
Any help?
Thanks

Did you read carefully! They might be telling you to zip your mouth only.

VWM's post probably explains it all. The request from sloto is unreasonable as they should find a way to receive the docs in jpg format.

 

[nonif]

that problem was already solved, thank god and Nick who was very kind and helpful....
The latter though....15 business days to receive a cash-out...( 3 weeks)
what do you guys think??

 

[chuchu59]

that problem was already solved, thank god and Nick who was very kind and helpful....
The latter though....15 business days to receive a cash-out...( 3 weeks)
what do you guys think??

15 business days! They could market this as tripling their efforts to make payment as it was 5 business days at Rival previously.

If they persist with this bs carried on from the Rival days it could be giving an indication that there are cashflow problems with this outfit as I recall they paid within 48 hours about 2 years ago.

 

[jod5413]

I think a lot of casinos paid fast two years ago, Chuchu. I also think that casinos are hurting across the board, partly because of the USA and their "moral issues" with gambling on line. Switching platforms seems to be one way that casinos try to reconcile the lack of players and cash flow by generating new players and bringing back old players with new games. If slotocash is indicative of how to do that, I would guess they have not thought the plan out well enough. I know that I will have to think twice or three times before I decide to try them. The "new software" is exciting though, so who knows?

 

[Zodiac]

I've also managed to be not more bonus eligible, the devil knows why.

Yesterday i had a chat with marketing and i was very pissed off how Sloto can switch to RTG and take datas from the old Rival system what the worst bonus system is i ever experiences.

They said that they don't work with the crappy Rival system, but they have transfered the datas.

It's tedious to discuss about, the responsible guys in the backround are making the decisions.

I believe if they don't like to change their current casino policy, firstly sounds not good to have many many accounts what are not bonus eligible.

The next step will be, becomes not a good reputation on the german market.

I tried to read all the post and on some of them i can totally agree.

Can be that new players are welcome and won't have any problems but Sloto have many old customers as they was with Rival.

If this will be remain, i can't recommend Sloto, sorry.

Sorry if I should go wrong with anything but those ways pisses me off, really ! :icon_evil

 

[vinylweatherman]

I've also managed to be not more bonus eligible, the devil knows why.

Yesterday i had a chat with marketing and i was very pissed off how Sloto can switch to RTG and take datas from the old Rival system what the worst bonus system is i ever experiences.

They said that they don't work with the crappy Rival system, but they have transfered the datas.

It's tedious to discuss about, the responsible guys in the backround are making the decisions.

I believe if they don't like to change their current casino policy, firstly sounds not good to have many many accounts what are not bonus eligible.

The next step will be, becomes not a good reputation on the german market.

I tried to read all the post and on some of them i can totally agree.

Can be that new players are welcome and won't have any problems but Sloto have many old customers as they was with Rival.

If this will be remain, i can't recommend Sloto, sorry.

Sorry if I should go wrong with anything but those ways pisses me off, really ! :icon_evil

Did you get bonus banned only after the switch, or were you bonus banned at the Rival Sloto, and they have simply preserved this during the change to RTG?

 

[Zodiac]

Did you get bonus banned only after the switch, or were you bonus banned at the Rival Sloto, and they have simply preserved this during the change to RTG?

Hi Brian,

i was able to use a long time bonuses at the Rival Sloto but sometime (beginning problems with Rival) and suddenly not more offered bonuses to me.

Don't know why excluded me from some Rival Casinos and some not.

So i played further on available Rival Casinos where i'm allowed to play with bonuses and of course VIP status.

But after playing not more very often at the Rivals i had no bonus offers more at all Rival Casinos and the bet size was also changed.

I think and was told they have taken this datas from Rival to RTG

Quote: thing is Rival system was quite rigurous as you know and they use a network thing so this is why it gets worst we don't have that on RTG. All new accounts can get bonuses but the ones migrated from rival as non bonus eligible will remain the same

 

[vinylweatherman]

Hi Brian,

i was able to use a long time bonuses at the Rival Sloto but sometime (beginning problems with Rival) and suddenly not more offered bonuses to me.

Don't know why excluded me from some Rival Casinos and some not.

So i played further on available Rival Casinos where i'm allowed to play with bonuses and of course VIP status.

But after playing not more very often at the Rivals i had no bonus offers more at all Rival Casinos and the bet size was also changed.

I think and was told they have taken this datas from Rival to RTG

Quote: thing is Rival system was quite rigurous as you know and they use a network thing so this is why it gets worst we don't have that on RTG. All new accounts can get bonuses but the ones migrated from rival as non bonus eligible will remain the same

So, in effect, it's still a Rival, but in RTG clothing. I fail to see the point in bailing from the "good aspects" of Rival, yet taking everything that was "bad" with them and reimplementing it on the RTG skin. You might as well go to one of the other RTG casinos that judge players only on the history they have with them, rather than a load of data gleaned from a load of Rival operators, each with their own business agenda. RTG casinos give plenty of bonuses, and the terms tend to be similar to that found with Rival (phantom, max cashout, etc).