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Sloto'cash Rtg ....bit of a problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Azriel47, Sep 2, 2012.

    Sep 2, 2012
  1. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Right here we go ...

    1.
    Sloto'cash Rtg ....bit of a problem: Slotorubbish.jpg,Sep 2, 2012

    2.
    Sloto'cash Rtg ....bit of a problem: sloto2.jpg,Sep 2, 2012

    3.
    Sloto'cash Rtg ....bit of a problem: Sloto'Yourcash.jpg,Sep 2, 2012

    Its been like forever and I still want my Money Sloto'Cash Dont claim that
    everything is Validated then take your sweet time to find a technicality
    I want my Money !.

    -A
     
  2. Sep 2, 2012
  3. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    The 48 validating time is just that, to validate if everything is o.k..no rules broken etc.....
    But how do you place an 8.75 bet on mice dice , I thought after 6.25 it was 12.50 unless
    op did not bet full lines...???
     
    Last edited by a moderator: Sep 3, 2012
  4. Sep 2, 2012
  5. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    Sorry

    did'nt mean to attach w/quotes on last input!!!
     
  6. Sep 2, 2012
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There is no correlation between verification of documents and non-adherence to the terms and conditions when playing with a bonus. I am quite sure the max of $6.50 per spin is clearly stated in the terms and on the right hand side of the cashier. Personally I do not agree with this max bet but if that's the rule you abide by it. The validation of documents is seperate from your play for this bonus as its for all your w/ds in future so you cannot say since they validated your docs you are entitled to the cashout though you have clearly broken the terms.

    I was originally thinking whether Mice Dice could be an exception since there is a compulsory side-bet involved but since you played $8.75 per spin even if you subtracted the side bet you are still over $6.5

    Well, I just checked and believe the OP has a case. Fanihi stated that after $6.25 the bet size is $12.50 prompting me to look at it again. The compulsory side bet is $2.50 so coupled with $6.25 is exactly $8.75 per spin. The fact that the side bet is compulsory renders a bet size of only $4 per spin max possible so I dont think the OP is entirely to blame. Maybe the OP should send a pm to Ms Sloto.
     
    2 people like this.
  8. Sep 2, 2012
  9. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    This happened in December 2011, and your just bringing this up now?

    I think if Slotocash had any intentions of paying your money they would have done so by now. You can try to PM the rep here, and see what she says, but honestly, this is from months ago, you should have done that already. Why are you bringing this up now, for that amount of money, I would have been on them the day my withdrawal was rejected.

    LH
     
    1 person likes this.
  10. Sep 2, 2012
  11. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Ive been on them since day one and got nowhere i didnt set out to break the t&c bet said 6.25
    *shrugs* the later part is after the fact its just wriggling out of paying and it wasnt just the docs
    it was the winnings its in the screenshot : and add to the fact I was a new player at the Casino
    was a kick in the teeth tbh.

    Ive got other screenshots Key Words "Your winnings are safe" "Your winnings are confirmed and Validated" anything else is after the fact ..and the 6.25 (8.75) is a technicality said 6.25 up top
    thought it was 6.25 *shrugs* i didnt set out to do it ...felt like i was treated unfairly 5+ hours
    of carefull gambling just to get the short shift seriously sucked.
     
  12. Sep 2, 2012
  13. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Chu I would say you are right on the money, I am guessing the op did not realise that there is a side bet on Mice Dice, It looks to as though they thought they were only betting the $6.25 and to be fair it was only $800 worth of spins which is less than 100 spins.

    If the op was betting around $6.50 and under with the previous and following games then I can't see how Slot'O would think the op did this deliberately as this is all they mention in the email and have only looked for a way not to pay the player.

    Be interesting to see the logs, and if Slot'O actually went through them all or just seen the $8.75 bets and went "Gotcha".

    It would be worth a pm to the REP and if that does not turn out ok then a PAB might be worth a shot.

    I hate a max bet rule, and for this very reason, they should ban those feature guaranteed slots with a bonus of this nature.
     
    1 person likes this.
  14. Sep 2, 2012
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well there are a few interesting things here.

    1. The max bet per spin is $6.25. The OP bet $8.75. It's not rocket science. It's the PLAYERS responsibility to check their bets......and we aren't talking about one or two spins either.

    2. Sloto make it VERY clear that the maximum bet is $6.25. It is listed everywhere in the website terms, and they even go as far as listing it clearly in the right hand panel of the cashier. It is NOT hidden. The casino has done everything possible to warn players.

    3. It's obvious that the OP has been deliberately notching up some posts in the forum to somehow add more legitimacy to their complaint. It's also obvious that this complaint is the REAL reason they joined.....the rest is just peeing in the memberships pockets.....and anyone with a legitimate complaint wouldn't need to do anything like that.

    4. The OP waits 9 months to post about it. WTH? You'll also notice they waited until the weekend, when sloto and CM/Max are least likely to reply, to allow them to whip up the lemmings into a frenzy.

    6. Bottom line.....the OP broke the terms. If sloto allows this one, then anyone who bet $6.50 or $8 etc etc will be kicking down the doors wanting their case reopened, and some dodgy players will be taking a bonus within the hour and betting $8.75 on mice dice knowing they have a case, and knowing they'll get their deposit back anyway...so its a free hit.


    @OP....you made an error. Your fault. Move on. Stop blaming everyone else.
     
  16. Sep 2, 2012
  17. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Took them two weeks to come up with an answer to them it was case closed hes processed
    tell you was bs.
     
  18. Sep 2, 2012
  19. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Ill respond to points 3 and 4

    Firstly your conspiracy theory is wrong on point 3 and point 4 the OP did not wait three months to post about it you dont know the history so dont assume that you think you know what your talking about.

    As to the other points no comment.
     
  20. Sep 2, 2012
  21. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    Mate I normally agree with you, but here we have a FG slot in the picture with less than 100 spins on it.

    I do not know if the OP knew about the side bet, whether they were experienced in RTG slots etc. I know that it does mention it when you load the slot up, but like 99% of RTG slots when I first played one of these side bet games as an experienced player I thought it was inclusive when I had set the bet at the top, not until I realised my balance was disappearing did I realise it was actually on top of that bet.

    Now I know that there is a small box in the bottom left corner that has your side bet amount, but I did not even notice it for quite a while since I set the bet and start pressing space bar or auto play.

    The other interesting thing I have just noticed is why s the side bet different for different games? at $6.25 on Mice Dice it is set at $2.50 but on Polar Explorer for $6.25 the side bet is $1.25.

    I still think it would be interesting to see the logs, it sounds like the OP was careful apart from that one game.

    OP was your deposit returned?

    On this, Casinos have terms that "avoid winnings" based on the casino discretion so why can they not "pay winnings" at there discretion.
     
  22. Sep 2, 2012
  23. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    The Op had played mice dice before and then this fg crap got mixed into the game straight up i seen the bet up top and I was adhering to the rules in my mind ... nothing to read into was a simple honest mistake and got treated Nazi Stylez .

    And yes I was given the deposit back I could go deeper on the details but ill keep this aside for a chat with the rep..put it this way of the 100 odd casinos ive played this is only one of the two that ive "ever" had a problem with
    winnings..and for the record mice dice didnt contribute bugger all to the winnings.
     
  24. Sep 2, 2012
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well that doesn't help your case. You KNEW about the side bet, so you KNEW it added to your bet.

    It's YOUR fault.....and it wasn't "A" mistake, it was almost 100 of them.

    The only person responsible for you breaking the rules is YOU. Accept it, or PAB (and then accept it).

    Funny how its always the softwares fault or the casinos fault or something/one else's fault. It's laughable really.

    Oh and you DID have an agenda coming here....the other stuff you posted in other threads was all part of the plan. I sincerely doubt you joined, got into some other discussions, and then suddenly remembered you had that money that sloto didn't pay you so you may as well post about it (with all the screenies etc prepared). Puhleez :rolleyes:
     
  26. Sep 2, 2012
  27. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Im done here didnt know about the fg bet end of subject take a chill pill dude you dont know me go watch t.v or something or start flaming someone else ive done 25k in winnings in the last two weeks and taken 4.5k in losses yeah i really set all this up just to attack sloto'cash rofl.
     
    Last edited: Sep 2, 2012
  28. Sep 2, 2012
  29. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Why can't the casino software enforce the bet size to prevent this from happening to players? A developer should easily be able to add some code that prevents bets over X amount if a promotion is in use.

    It creates so much frustration for players and bad press for the casino (and software companies) when this happens.

    This really is a case of: "work smarter, not harder" :)
     
    6 people like this.
  30. Sep 2, 2012
  31. smcinoz

    smcinoz Experienced Member

    Occupation:
    Public Servant
    Location:
    Australia
    I also find it silly that it doesn't show your total bet on the feature guarantee games, it does make it clear in the prompts before you play but i would think its logical for your bet per spin to show exactly what your spinning.
     
  32. Sep 2, 2012
  33. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Well personally I think it's a little late for the OP since it was so long ago and they got their deposit back and everything. However, if this was when that game was first introduced they might almost have a case, since the bet amount being displayed wasn't over the max bet size.

    Although if playing that game at those stakes helped boost the player's total as well as helping with playthrough.... Hard to say really, and I believe it's a moot point anyhow after such a long time.

    I suppose if you talk to the rep and see what she says. But FYI - a threatening and belligerent attitude isn't going to get you too far.
     
  34. Sep 2, 2012
  35. Azriel47

    Azriel47 Banned User - Multiple forum accounts - flaming -

    Occupation:
    I.T Technician
    Location:
    Wellington
    Chayton if you had lost the 1.7k you would have been ropable too I bet ..and hey im the one being flamed here im trying to have a debate next thing im under a personal attack its bs dude.
    Time doesnt mean nothing the matter is still in dispute I allready know the outcome if it went to court
    a High Priced Lawyer Told me "The FG Bet is not clearly defined as being part of the Main Bet Which is Shown Big and Bold at the Top of the Game and thus would be viewed as such 6.25-6.50 MAX and the FG bet being displayed at the bottom means that this is a different bet and not subject to the Bet Restrictions the Bet at the top would be the Bet Found to be thee "Bet".

    Technicalities aside , Flamers , and etc I had played the game before and walked into a "mouse trap" with this FG nonsense I was tired id just hit it on Tritons Treasure and wanted to switch to a different game hell I didnt set out to do this on purpose man surely Slotocash Can give me the benefit of the doubt.
     
  36. Sep 2, 2012
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Benefit of the doubt. Yes, this is what Ms Sloto should be considering. With the 100% match bonus the playthrough is massive and its reasonable for you to switch slots. If you had always adhered to the $6.5 rule in playing Triton's Treasure and other slots ie normally betting $6.25 or thereabouts per spin its clear your intention was to play a slot at not more than $6.50. In fact, when Slotocash came up with this rule they expected players to clear the bonus with $6.25 since otherwise it would jump to $12.50. I recall that when Mice Dice arrived on the scene many players were confused about the compulsory side bet and complained that their balance dropped more than the cost of the spin itself.Though its been 9 months since the whole issue transpired I believe Slotocash should still have a hard look at it.

    Actually I would say that you were probably not aware of the FG thing being the culprit otherwise you would be raving mad about it in your opening post. Frankly your own argument ie validation of docs doesnt wash with me but anyway good luck.
     
  38. Sep 2, 2012
  39. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    I can see no reason other than 'It gives casinos an excuse not to pay'.

    One of the things that impressed with Rival is that bet size and disallowed slots are both controlled by the software, it's impossible to bet too much or play the 'wrong type' of game.

    Microgaming can't manage that, but Rival can - go figure......
     
    3 people like this.

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