"sister sites" and refusing winnings

[bigthompers]

Hi, I'm Lee, new here so sorry if I'm breaking any rules by not searching first (wouldn't know what keywords to use!). I read a bit but have never posted.

Not a complaint as such as I'm still eagerly awaiting the outcome but...

Anyway, last year I played some at Slots Magic and lost, as I often do because I'm a terrible gambler. Anyway I self excluded the account in a little sulk as I often do.

On Saturday I made an account at Mega Casino, who I didn't know were affiliated with Slots Magic, and actually won (wow, I know). I haven't spoken to the payment department as they're not open until tomorrow but I'm as worried as now because I shortly after requesting the withdrawal I received this email...

Dear *********

On checking your account I can see that on 11/11/2014 you requested to close your other account ******** for personal reasons.

Please be advised that we have deactivated your account as a part of our Responsible Gaming Policy to ensure that all of our customers are playing responsibly and are in control with their spending. In case you have available funds in your account, please be rest assured that we will refund the amount deposited.

Thank you for your support and cooperation and if you have any question, please do not hesitate to contact us

Kind regards,

Gordon

Playmillion.co.uk Customer Support
www.playmillion.co.uk
Tel no:+1 647 724 4691

I have a £1600+ withdrawal pending on Mega Casino still, but after I withdrew it my ability to play for real money was rescinded because of the Slots Magic thing, is it likely that they'll try and wrangle out of paying me this because of the Slots Magic exclusion?

It's also worth noting that they didn't prevent me from playing until it became apparent that I'd won! Does anyone have any experience of anything like this? Worried sick here! Are they likely to honour the withdrawal when the payments department opens tomorrow?

 

[paul7388]

Was trying to find something that would make you feel better and less worried.

Unfortunately I cant. This self exclusion then depositing at a sister casino is everywhere at the moment. There are so many recent threads its unreal.

Anyway basically its in the casinos terms that you cannot play at a sister casino of one you have excluded from. Its not always easy to know what casinos are part of groups and its been discussed many times on here whether its right or wrong.

But from recent outcomes I am afraid that the casino will just pay your deposit back and not the winnings. Might seem unfair but basically as its in their terms they can and will do it.

You could try pming the rep https://www.casinomeister.com/forums/members/36004/ but I don't think it will do you any good but its worth a try.

 

[Simmo!]

Hi, I'm Lee, new here so sorry if I'm breaking any rules by not searching first (wouldn't know what keywords to use!). I read a bit but have never posted.

Not a complaint as such as I'm still eagerly awaiting the outcome but...

Anyway, last year I played some at Slots Magic and lost, as I often do because I'm a terrible gambler. Anyway I self excluded the account in a little sulk as I often do.

On Saturday I made an account at Mega Casino, who I didn't know were affiliated with Slots Magic, and actually won (wow, I know). I haven't spoken to the payment department as they're not open until tomorrow but I'm as worried as now because I shortly after requesting the withdrawal I received this email...

Dear *********

On checking your account I can see that on 11/11/2014 you requested to close your other account ******** for personal reasons.

Please be advised that we have deactivated your account as a part of our Responsible Gaming Policy to ensure that all of our customers are playing responsibly and are in control with their spending. In case you have available funds in your account, please be rest assured that we will refund the amount deposited.

Thank you for your support and cooperation and if you have any question, please do not hesitate to contact us

Kind regards,

Gordon

Playmillion.co.uk Customer Support
www.playmillion.co.uk
Tel no:+1 647 724 4691

I have a £1600+ withdrawal pending on Mega Casino still, but after I withdrew it my ability to play for real money was rescinded because of the Slots Magic thing, is it likely that they'll try and wrangle out of paying me this because of the Slots Magic exclusion?

It's also worth noting that they didn't prevent me from playing until it became apparent that I'd won! Does anyone have any experience of anything like this? Worried sick here! Are they likely to honour the withdrawal when the payments department opens tomorrow?

Both are owned by Skill-on-Net. As Paul says, with all the white labels and cloned sites cropping up these days it's getting really confusing out there and you aren't the first to encounter this. Because they have a UK licence there is likely to be a procedure but that probably protects your deposits only.

I'm not sure this helps you but something needs to be done to make this situation clearer for players. I'd push the argument that it wasn't clear on the PlayMillion site they were affiliated to Slots Magic but this one is awkward because the UKGC takes responsible gambling policies very seriously (or so they are obliged to say - jury's still out on that one because they haven't exactly excelled themselves on player issues thus far).

I think it's probably fair to say that if you hadn't self-excluded, they aren't the sort of company that would go looking to void your winnings from my experience with Slots Magic and knowing the people behind it but that's only best-guess.


You could try Link Outdated / Removed.

 

[bigthompers]

The thing is they aren't even "sister" sites, per say. They're separately owned but both operated by Skill On Net ltd. I can still log in to the site I'm supposedly excluded from too, just restricted from playing for real money. Really bricking it, it's a huge sum of money for me

 

[Simmo!]

Really bricking it, it's a huge sum of money for me

You will get your deposits back. They are obliged to do that. If those arrive back alone and you feel you should have had your winnings too, raise a PAB (see my post above) and see what Max the PAB guy has to say.

 

[bigthompers]

Thanks, I definitely will do that is they don't play ball, I want my winnings! . I'm sure I've probably lost more at their establishments since my very very first exclusion, and they haven't gone out of their way to detect and refund those! I'll be livid if they don't pay me, it's basically a scam.

 

[onkel]

I believe they share a license, which make them "sister sites" despite the owner situation. Unfortunately, I'm afraid, you'll only see your Playmillion deposit(s) back.

On a somewhat related note, has anyone heard of a casino contacting a player after losing deposits saying they'll get them back because they were SE'd on a sister casino?

 

[Simmo!]

I believe they share a license, which make them "sister sites" despite the owner situation. Unfortunately, I'm afraid, you'll only see your Playmillion deposit(s) back.

On a somewhat related note, has anyone heard of a casino contacting a player after losing deposits saying they'll get them back because they were SE'd on a sister casino?

Almost but not quite. I opened an account at "VC Casino" then, not doing the association thing, an account at BetVictor after they'd re-branded (3-4 years between the two events). I went on to lose a significant amount but the following day they emailed me to tell me they were closing the account and refunding all the deposits.

 

[spintee]

Casinos are taking good advantage of this,

You keep playing to you finally win, Than only for that deposit to be returned, What about all the deposits you made before hand?

Its very hard to find out who belongs to who also & taking full advantage of this, There has been so many people losing money due to the self exclude,

They said you self excluded on 11/11/2014, Check all there sister sites and try and get any money back deposited after that date, Unlikely but theses casino's can not have it both ways, They should get a big fine slapped on them,

Enough is enough Im afraid, Some thing should be done sharpish,

I will guarantee that somebody took theses to court than all money across sister sites deposit after the exclusion would have to be returned, & Hopefully fined

On the same Licence (skill on net)

Prime Casino
RedKings
Queen Vegas
Luna Casino
Simba Games
Vegas Winner
SlotsMagic
EUCasino
MegaCasino
PlayMillion

 

[lockinlove]

There is another thread about someone doing this but losing alot of money...A bit different situation but they too were supposed to be closed via responsible gaming. However they got back on and lost.

If they dont pay back that person losses..Then they cant pay you your winnings.

However, If they return the persons losses you will get your winnings.

I dont agree with the person in that thread..losing then crying wolf so dont get me wrong. But they cant have it both ways.

If the casino takes you money when your lose...then they cant just withhold winnings if you win. Because if they do this they are purely allowing players to come back and freeroll them.

 

[bigthompers]

thanks guys for demoralising replies ahaha. Any S-O_N reps hang around on here?

 

[vinylweatherman]

The big problem is that they are only "sister sites" when it suits them. A thread a while back had so called "sister sites", or one in particular, up in arms when we were accusing them of being a "sister site" to another site on the same platform, and operating under the same licence, as another that appeared to be screwing over players.

They can't have it both ways, and from now on all these white label sites will just have to accept that to all intents and purposes, the membership here will treat them as being "sister sites" regardless of what their reps say otherwise if they share things like licence numbers, support, payment teams, etc. This has to be the case for the safety of players who might otherwise end up in trouble similar to the OP by NOT noticing even vague connections that make two different sites "sisters" with regard to overall policies. Of course, I bet they won't be "sister sites" when it comes to returning LOST deposits.

 

[Jasminebed]

So far, you have not did break any forum rules. You have come to the right place to find help.

Neither Playmillion or Mega Casino are accredited here. But Slot Magic is, and while Krystal does not officially represent Mega Casino, I'd send her a PM and ask for her help. Ask her to check if you have accounts at any of the other Skill-On-Net casinos spintee lists.
She's an affiliate rep for Slots Magic, she might not be able to do that.

https://www.casinomeister.com/forums/members/36004/

Don't post anything more about your issue until she's had a reasonable amount of time (I'd say by the end of the week) to look into it. If nothing else, she should be able to provide you with information about your account closure at Slots Magic, and should be able to check if you have accounts

Whether you will receive your winnings, well, I am not sure about that. An awful lot will hinge on just how you requested that account closure.

The "other thread" that has been mentioned is this one... https://www.casinomeister.com/forums/members/36004/

I am sure you will find it a most interesting read.

The next thing I would do is STOP DEPOSITING unless you go and read the the terms before that deposit. Google that licence number you see, and the company name. Ask in writing if there are sister casinos, or other casinos under their licence. Wait for their response, make sure you save all your correspondence, and ask them to check if you are on until you have had a chance to look at every casino you play at. Or at email to ask if you have self-excluded I am telling you this because you say you often close accounts, and it depends how you word those account closures.

There is another group, Every Matrix. It also has a lot of casinos, so you more than likely have joined at least one of them. If you see that name, make sure you ask if you are self-excluded.

Another large group is Cassava. The don't make it very easy to find which casinos share the same licence.

I am not in the UK, so I can't even get to pages that would appear to you. I could not however find mention of any sister sites.

I have no idea if you read the terms and conditions fully before agreeing to them.

Pretty much only takes one voided win to get you reading them.

I am not the only member that is not very happy with how the new UK Responsible Gambling regulations seem to be working out in many cases.

I do not think it is being made clear enough to players just what self exclusion means from what I have read on the matter.

Go read that PAB FAQ. If the rep can't get you the resolution you want, you can PAB.

Check your records to see if you deposited at any of those sister sites too.

Now you are more than welcome to introduce yourself, share stories and opinions about games, but one of the first and most important rules of the PAB process is not to talk about it. I think you may need this service.

Now, I am making the assumption that you are not trying to quit gambling, and joined Mega Casino in a moment of weakness. Even here you refer to yourself as a "terrible gambler" and I took it what you mean by that is that you didn't win that time, since you said (a little sulk), not that you are an addict, degenerate gambler or problem gambler.

Take a look at your records and see if you have made deposits at any of the casinos spintee lists since you closed your Slots magic account.

 

[bigthompers]

Thanks for the advice guys, I've took most of it and I guess it's the waiting game now! What bemuses me is that slotsmagic and MegaCasino are different companies, they're just operated by skill on net. I don't think that's a good enough reason to exclude from both if you do so from one!

 

[Jasminebed]

In all fairness to the casinos involved, and it is not just you that did not realize by self-excluding you excluded yourself from ALL casinos that share the same UK Licence. If you are in this data base as a problem gambler, the casinos HAVE to only return your deposit(s) in order to keep their licence.

I know that when I click the license link, for Malta (the jurisdiction that applies to me), I get a list of all the casinos that use that licence. If you go to their Mega Casino's page, you should be able to ciick on the UK License symbol and get the list that spintee provided you.

I don't think it is something the average player would know to do. I have been a member of this community for many years, and still not quite sure what I am not even what a "white label" really is.

It's actually a better way to check if there are any casinos you might have self excluded from have "sisters".

I think you would be well advised not to post anything further in this thread for a bit. It can hurt your chances at a resolution either through the rep or with a PAB if it gets to that.

I'd stay off the whole topic of self-exclusion in general as a precaution, even in general terms or other threads. But you will find it enlightening to read here at CM, no matter how experienced a gambler you are.

I am still unclear know if you self-excluded at Slots Magic because you do have an addiction and you wanted to not gamble at all anymore. I don't want you to tell me that either, at least not here.

But if you are struggling with gambling problems and you really did want the help of self-exclusion, well, go visit all the casinos you play at and self-exclude at those casinos too.

Get yourself to a meeting, ask a moderator to put you in the Quit Gambling Group (just use that little triangle for report post on your first post).

If you are not trying to quit gambling entirely, but would like to in better control of yourself (and trust me, you would not be the only gambler who would be wise to learn a little bit more self control). you will find some pretty useful advice in the Quit Gambling Section of the forum.

For a lot of us, deposit and/or loss limits are very useful tools. For the government casino I can play at, I HAD to set those limits. I can change them, but there is a cooling off period before that takes effect if I want to raise them, immediate if I want to lower them.

There's a lot of great info here at CM, and I am sorry it's a problem that brought you here. If nothing else, you'll end up spending so much time here you won't have time to gamble anymore

 

[Finn]

Thanks for the advice guys, I've took most of it and I guess it's the waiting game now! What bemuses me is that slotsmagic and MegaCasino are different companies, they're just operated by skill on net. I don't think that's a good enough reason to exclude from both if you do so from one!

Slots Magic

This site is owned and operated by SK Processing, Agiou Andreou 332, Partician Chambers, CY3035 Limassol, Cyprus, using the gaming license issued by the Malta Gaming Authority to Skill On Net Ltd, Level 5, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta (license number LGA/CL1/563/2009) issued on 17th June 2011

Mega Casino

This site is owned and operated by SK Processing, Agiou Andreou 332, Partician Chambers, CY3035 Limassol, Cyprus, using the gaming license issued by the Malta Gaming Authority to Skill On Net Ltd, Level 5, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta (license number LGA/CL1/563/2009) issued on 17th June 2011

They operate under same Malta Gaming Authority license, from MGA's point of view they are same company, they have exactly same addresses, company numbers, etc. Had you lost at Mega Casin, and started a complaint process and had Mega Casino not returned your deposits, MGA would have eventually forced them to return your deposit due to you being self excluded at Slots Magic, which operates under same license.

 

[bigthompers]

Slots Magic



Mega Casino


They operate under same Malta Gaming Authority license, from MGA's point of view they are same company, they have exactly same addresses, company numbers, etc. Had you lost at Mega Casin, and started a complaint process and had Mega Casino not returned your deposits, MGA would have eventually forced them to return your deposit due to you being self excluded at Slots Magic, which operates under same license.

How would this would with the UK gambling commission?

 

[bigthompers]

Predictably deposit returned and kept my winnings for themselves. Despite this!

me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal

See Related:
Rogue casino? Read more about Primeslots here.

 

[thebigs]

I really feel for you buddy here and i just cannot understand for the life of me is that if you sign on to a casino then in this day in age surely the computer system they use that the person who is trying to register should not be allowed instead of allowing this and then having these issues afterwards.
I wonder how many times has a casino's kept a players losing deposits that have been unaware they have joined a sister casino after a self exclusion.
As other's have stated there are so many sister casino's these days it is a bit ridiculous and why would a group have so bloody many.
So until the casino's have a system that detects upon registering we will continue to see this type of thread.

 

[bigthompers]

Thanks for the kind words. I think casinos that enploy these kinds of tactics should form part of a rogue list for sure, I haven't had a win that big for years and years either I find on here most people tend to side with the casinos however!

 

[spintee]

I sorry to hear the bad news, I do not know why they was accredited anyway (slotsmagic) But it seems like there taking us all for a ride along with alot more casino's,

I do not no how much you had won but I will be on the blower to a solicitor to be taking them to court, They would of happily took many more deposits of you if you had lost, There should me measures in place, So much for responsible gaming they bang so much about,

I just wish more people would see such sites as this before deposits, Saying that this is pretty new and can catch alot of people out, & they keep doing it untill you get a win than find out,

 

[Simmo!]

I find on here most people tend to side with the casinos however!

I think in your case this would be because most mebers here are experienced and know about most T&C's so it is hard to relate back to when you were new. There is also - not in your case - often a degree of cynicsm as we see a lot of players coming along with a gripe and being economical with the truth. There are two sides to every story and we often find things out as the issue progresses that changes initial perceptions. I'd say more often than not, the player is at fault rather than the casino and I guess over time, that is why one becomes cynical.

In your case, I think you have raised a genuinely good point. I know that doesn't help you much but it is something we will be discussing as admins as we believe transparency is very important and we have also recently been discussing the confusion caused by a sudden influx of white labels.

You could - as I mentioned earlier - raise a PAB on here (Pitch a Bitch) and let Max see if he can appeal to them as Slots Magic has a good relationship with Casinomeister although my gut feeling is it's 50/50 at best. The rule is there and clear - it's the transparency that is the issue. You have my full sympathy here as how would a new player ever know these casinos were linked?

 

[bigthompers]

Cheers for the advice, I've submitted a PAB so hopefully Max can help me. Fingers crossed anywny. I feel physically sick that they've taken all that money from me!

 

[EGO]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

Predictably deposit returned and kept my winnings for themselves. Despite this!

me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: slotsmagic sorry
me: not mgicslots
Olga: Ok
Olga: After checking your account I see that it was blocked as it is related to another account in the system which was closed
me: which one
Olga: thompers86
Olga: You requested to close it permanently and we have deactivated your account as a part of our Responsible Gaming Policy
Olga:
me: which site
Olga: SlotsMagic.co.uk
me: that was closed today
me: correct?
Olga: On the 11/11/2014
me: they;re differently owned sites though correct?
Olga: It is within the same system
me: no they're both operated by skillonnet
me: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal: but separately owned?
Olga: yes
me: so i should be allowed to play at megacasino as i didnt request exclusion from here
Olga: No, your account was closed
me: why?
Olga: as a part of our Responsible Gaming Policy
me: i have a pending withdrawal on it
Olga: It will be processed, no problem
me: are you sure?
Olga: Yes, no worries
me: the full withdrawal will be paid to me?

Olga: We are sister casinos
me: where is this made clear?
me: because Primegaming, Mega Casino's owner doesn't list it as a sister casino
Olga: It is within the system of Skill On Net
me: you stated that the withdrawal will be paid then backtracked and said the payments depertment will check it. will i be paid on not?
Olga: yes, the fact that your account is closed will not affect the withdrawal

 

[homerbert]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

LOL?
Really, what winnings
Awesome practice for all rogue casinos, return deposit in case player win and say - really, what winnings? We returned deposits

 

[bigthompers]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

Hi Krystal, I didn't want to name you on here because I didn't know if you'd violated any rules by giving me info before megacasino had, and potentially land you in trouble. As previously stated your help has been much appreciated, even if it isn't what I wanted to hear! I work unsociable hours so I'm trying to deal with this as best I can whilst in zombie-mode! Returning my deposits of £250 is effectively a £1500 for you in my eyes, I'm sorry if you see things differently. The emails from Mega Casino have been largely sparodic, unhelpful and not worth posting. My replies to them go ignored for days.

Dealing with Olga isn't the solution here either. I think Olga was merely making assumptions of what was the morally right thing to do, please don't punish her for having integrity.

Again Krystal, thank you for your help. Unfortunately it looks like I'm going to have to pursue this through more formal action,

Warm reards, Lee.

 

[bigthompers]

LOL?
Really, what winnings
Awesome practice for all rogue casinos, return deposit in case player win and say - really, what winnings? We returned deposits

Keep winnings, keep losses. Pay occasional winnings. What winnings?

 

[spintee]

This goes back to a thread last year, Are reps aloud to stick up for other sites?

I know there only doing us a favour but rep for slots magic should be that, If aloud to than they should state this on site about sister casinos so things are clear,

Also to alot of questions lately, It is not pretend money, If casino do not pay out than thats there profits up, Just because you canot see it does not mean its not real

 

[3jokers]

I guess some casinos have found new ways not to pay winnings. Disgraceful.

 

[bigthompers]

Don't be too harsh on Krystal, I did actively seek her advice (even if I didn't like all of it haha).

I think a good idea would be a transparency rule that should be implemented though that should be adhered to when a casino becomes accredited on here. I'm really down in the dumps about this

 

[The Dude]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

 

[bigthompers]

I exclude from all sites that I don't longer use, mainly because I don't want anybody gaining access to one that I've forgotten about and help themselves. That actually happened to a friend on bet365. So is the general conscientious here that I'm screwed, for want of a better term??

 

[spintee]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem,

Yet when sign up to another site they take there cash on a number of occasions only to to get a win than denied,

But yes the best thing that can be done is list the sites on there sites, We know that alot of casinos run from the back of others and its blody hard to find out who belongs to who so only right list so its fair on us players

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

 

[bigthompers]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem,

Yet when sign up to another site they take there cash on a number of occasions only to to get a win than denied,

But yes the best thing that can be done is list the sites on there sites, We know that alot of casinos run from the back of others and its blody hard to find out who belongs to who so only right list so its fair on us players

Aye, they cite 'responsibility' when refusing your winnings. It would be surely much easier to detect an excluded player when they sign up (especially using the same credentials, like I did), and when they deposit. It's a disgusting scam on behalf of some unscrupulous casinos.

 

[3jokers]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

Agreeing with most of that, but if a player has won he has won and should be paid in my opinion. The winnings were there and should be honored. This kind of thing would never happen in a real brick and mortar casino and shouldn't happen online either.

 

[The Dude]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem...

I disagree, I think this is something that I can make happen - at least with the information being posted on this site.

As for your other comment about self-exclusion, then players need to know what they are in for by SEing. It should not be a tool to keep you from logging in because you had a losing streak. You just don't go to the casino - period. If you lack the self discipline to do this, then self exclude yourself as a problem gambler.

The problem that we have encountered in the past, and Max can vouch for this, is that scamming players will self exclude from one casino, try to fly under the radar and open accounts at "connected" casinos, if they win and don't get caught, then it's an upshot for them. If they get found out, then they demand all of their deposits back. It's a win-win for a player scam - they have nothing to lose.

 

[Googobucs]

WTF is going on here? These are the same guys from this thread https://www.casinomeister.com/forums/threads/slots-magic-help-please.67426/
Either refund the deposit because they are self excluded or pay the winnings if you cant manage your player base properly.

You cant have it both ways.

what a bunch of BS

 

[spintee]

WTF is going on here? These are the same guys from this thread https://www.casinomeister.com/forums/threads/slots-magic-help-please.67426/
Either refund the deposit because they are self excluded or pay the winnings if you cant manage your player base properly.

You cant have it both ways.

what a bunch of BS

This is not what I can not understand, They are getting it both ways, You ask to get shut of from 1 site you had a bit of bad luck on,

Than you got to next site, Take aload of deposits of you, Than you get a win, If its small they pay you, If its big they will give you excuse about being SE from other site

 

[bigthompers]

They've not responding much now. Really needed that money too!

 

[cncas2123]

There really needs to be a clear distinction between self excluding for RG reasons and closing an account. I do close accounts when I dont want to play at a site any more, mainly because I dont want endless emails with offers to try and get me to play there again. When I do close the account, i always try and do it through CS, and make it clear the reason I am closing the account, and that it isnt due to gambling reasons, but even then I have had the misfortune of signing up to a sister site who stated that I had self excluded. A few on this site have suggested a shared database at the UKGC were players who want to can sign up to self exclude from all sites, and this IMO is what is needed and it will end the confusion and the opportunity for both sites and players who want to abuse the SE system.

 

[Deeplay]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

Very good idea and should be pretty easy to implement. Gives yet more cred to the accredited list here. The more information players get the more they can make the right informed choices of where to play.

 

[Googobucs]

There really needs to be a clear distinction between self excluding for RG reasons and closing an account. I do close accounts when I dont want to play at a site any more, mainly because I dont want endless emails with offers to try and get me to play there again. When I do close the account, i always try and do it through CS, and make it clear the reason I am closing the account, and that it isnt due to gambling reasons, but even then I have had the misfortune of signing up to a sister site who stated that I had self excluded. A few on this site have suggested a shared database at the UKGC were players who want to can sign up to self exclude from all sites, and this IMO is what is needed and it will end the confusion and the opportunity for both sites and players who want to abuse the SE system.

I have tried on a few occasions to close accounts and found it to be a complete waste of time. They completely ignore the request and follow it up with 10 times the amount of spam and phone calls. I never self exclude because IMO that should be used exclusively for folks that want to quit gambling and need help.

It would be nice if Self exclude could happen at the jurisdiction level where you self exclude for example at UKGC and are automatically excluded at every casino licensed under that jurisdiction.

The casino needs to be held accountable for allowing a player to open an account that they know or should know has self excluded. In this case the OP indicated he registered with the same information. He should not have been allowed to open an account. They have his information available but chose not to use it.
Why? Because they win either way. The player deposits and loses or wins and they don't pay.

 

[AintWon1967]

Agreeing with most of that, but if a player has won he has won and should be paid in my opinion. The winnings were there and should be honored. This kind of thing would never happen in a real brick and mortar casino and shouldn't happen online either.

I kind of remembered reading about people in BC being denied winnings at land based casinos and found these 2 news articles.

In BC, they will refuse to give back losses and also deny winning if you go to a BC Casino after joining the voluntary self-exclusion program.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Connie

 

[lockinlove]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

Outrageous. So you took the players deposits who was self excluded in the other thread but returned the persons deposits that won but took their winnings.

I really feel like the PAB should go in OPs favor.

And I really feel like this casino should be warned to stop freerolling players.

You cant have it both ways.

 

[bigthompers]

It really is a disgrace in my humble opinion. What happened to the, excuse the sexism, of a man honouring his bets? They could have easily prevented me from signed up and depositing, I dare say if I'd won £30 they'd have honoured it. The fact that i hit my second biggest win gave them 4 days of pending withhdrawal to come up with a BS excuse. We need a rogue list for this kind of this imo. Anyway I'm going to try and not get too upset bout it today, It's Saturday and and I'm dogsitting my sister's puppy If Mega Casino feel they want to resolve this it's up to them, but they're acting despicably imo, though I was guilty of using some foul language towards one of their manaers on the phone the othe day. Not one of my proudest moments, just so frustrated!

 

[Simmo!]

It really is a disgrace in my humble opinion. What happened to the, excuse the sexism, of a man honouring his bets?

I know I am repeating myself but Link Outdated / Removed and let Max investigate the options - you have nothing to lose.

 

[bigthompers]

I know I am repeating myself but Link Outdated / Removed and let Max investigate the options - you have nothing to lose.

Cheers Simmo, I have done this, Max said he has a bit of a backlog but will get round to it

 

[paul7388]

Cheers Simmo, I have done this, Max said he has a bit of a backlog but will get round to it

Thought I would point out as it is in your best interests.

If you have filed a PAB and wish it to have any chance of succeeding then you are not meant to post anything else in this thread until the PAB is completed. By continuing to post you are jeopardising any chances your PAB will have.

 

[bigthompers]

Thanks for the heads-up, I'll leave it there then and update you all accordingly when it's over.

 

[asm]

Threads like these are pretty disturbing.

I *frequently* self-exclude myself out of many casinos. In my case it certainly doesn't imply that I have an uncontrollable gambling problem. Sometimes I self-exclude right after a withdrawal request is made just to make sure that the money gets in my account without me going and rolling back. I'll probably play the same amount elsewhere if I want to, but the point is to keep up which casino actually pays and provides service!

If the casino(s) in question are concerned about a player that might potentially have a gambling problem, the ethical thing would be to close his accounts in all sister sites and prevent him from joining them or any other new sites the same group is putting up. Considering that this is probably a very simple and easy process to do, this is a very dishonest way the casino is conducting itself.

My weight is not much (I'd estimate a €100-200k/yr total in bets scattered throughout all casinos I play in), but that weight certainly won't be distributed to slotsmagic which I am a member of, until this is settled fairly.