"sister sites" and refusing winnings

[bigthompers]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

Hi Krystal, I didn't want to name you on here because I didn't know if you'd violated any rules by giving me info before megacasino had, and potentially land you in trouble. As previously stated your help has been much appreciated, even if it isn't what I wanted to hear! I work unsociable hours so I'm trying to deal with this as best I can whilst in zombie-mode! Returning my deposits of £250 is effectively a £1500 for you in my eyes, I'm sorry if you see things differently. The emails from Mega Casino have been largely sparodic, unhelpful and not worth posting. My replies to them go ignored for days.

Dealing with Olga isn't the solution here either. I think Olga was merely making assumptions of what was the morally right thing to do, please don't punish her for having integrity.

Again Krystal, thank you for your help. Unfortunately it looks like I'm going to have to pursue this through more formal action,

Warm reards, Lee.

 

[bigthompers]

LOL?
Really, what winnings
Awesome practice for all rogue casinos, return deposit in case player win and say - really, what winnings? We returned deposits

Keep winnings, keep losses. Pay occasional winnings. What winnings?

 

[spintee]

This goes back to a thread last year, Are reps aloud to stick up for other sites?

I know there only doing us a favour but rep for slots magic should be that, If aloud to than they should state this on site about sister casinos so things are clear,

Also to alot of questions lately, It is not pretend money, If casino do not pay out than thats there profits up, Just because you canot see it does not mean its not real

 

[3jokers]

I guess some casinos have found new ways not to pay winnings. Disgraceful.

 

[bigthompers]

Don't be too harsh on Krystal, I did actively seek her advice (even if I didn't like all of it haha).

I think a good idea would be a transparency rule that should be implemented though that should be adhered to when a casino becomes accredited on here. I'm really down in the dumps about this

 

[Casinomeister]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

 

[bigthompers]

I exclude from all sites that I don't longer use, mainly because I don't want anybody gaining access to one that I've forgotten about and help themselves. That actually happened to a friend on bet365. So is the general conscientious here that I'm screwed, for want of a better term??

 

[spintee]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem,

Yet when sign up to another site they take there cash on a number of occasions only to to get a win than denied,

But yes the best thing that can be done is list the sites on there sites, We know that alot of casinos run from the back of others and its blody hard to find out who belongs to who so only right list so its fair on us players

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

 

[bigthompers]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem,

Yet when sign up to another site they take there cash on a number of occasions only to to get a win than denied,

But yes the best thing that can be done is list the sites on there sites, We know that alot of casinos run from the back of others and its blody hard to find out who belongs to who so only right list so its fair on us players

Aye, they cite 'responsibility' when refusing your winnings. It would be surely much easier to detect an excluded player when they sign up (especially using the same credentials, like I did), and when they deposit. It's a disgusting scam on behalf of some unscrupulous casinos.

 

[3jokers]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

As for the comments of the casino keeping the winnings - there are no winnings if the casino refunds the deposits. The slate is clean - it's back to 0/0 - no one has lost anything.

Another thing to bear in mind, when you exclude yourself from gambling, your pretty much telling people you should not be gambling. That's why people take it so seriously. Don't exclude yourself from one place and open an account at another. If you feel you shouldn't be playing, then just don't play. If you want to quit gambling, then quit for real.

Agreeing with most of that, but if a player has won he has won and should be paid in my opinion. The winnings were there and should be honored. This kind of thing would never happen in a real brick and mortar casino and shouldn't happen online either.

 

[Casinomeister]

Agreed with the points there 1-4, But I canot see this happening, Also note that its not the self excluded thats the problem, Its that people bar them selfs due to a losing streak or what ever, Not because they have a problem...

I disagree, I think this is something that I can make happen - at least with the information being posted on this site.

As for your other comment about self-exclusion, then players need to know what they are in for by SEing. It should not be a tool to keep you from logging in because you had a losing streak. You just don't go to the casino - period. If you lack the self discipline to do this, then self exclude yourself as a problem gambler.

The problem that we have encountered in the past, and Max can vouch for this, is that scamming players will self exclude from one casino, try to fly under the radar and open accounts at "connected" casinos, if they win and don't get caught, then it's an upshot for them. If they get found out, then they demand all of their deposits back. It's a win-win for a player scam - they have nothing to lose.

 

[Googobucs]

WTF is going on here? These are the same guys from this thread https://www.casinomeister.com/forums/threads/slots-magic-help-please.67426/
Either refund the deposit because they are self excluded or pay the winnings if you cant manage your player base properly.

You cant have it both ways.

what a bunch of BS

 

[spintee]

WTF is going on here? These are the same guys from this thread https://www.casinomeister.com/forums/threads/slots-magic-help-please.67426/
Either refund the deposit because they are self excluded or pay the winnings if you cant manage your player base properly.

You cant have it both ways.

what a bunch of BS

This is not what I can not understand, They are getting it both ways, You ask to get shut of from 1 site you had a bit of bad luck on,

Than you got to next site, Take aload of deposits of you, Than you get a win, If its small they pay you, If its big they will give you excuse about being SE from other site

 

[bigthompers]

They've not responding much now. Really needed that money too!

 

[cncas2123]

There really needs to be a clear distinction between self excluding for RG reasons and closing an account. I do close accounts when I dont want to play at a site any more, mainly because I dont want endless emails with offers to try and get me to play there again. When I do close the account, i always try and do it through CS, and make it clear the reason I am closing the account, and that it isnt due to gambling reasons, but even then I have had the misfortune of signing up to a sister site who stated that I had self excluded. A few on this site have suggested a shared database at the UKGC were players who want to can sign up to self exclude from all sites, and this IMO is what is needed and it will end the confusion and the opportunity for both sites and players who want to abuse the SE system.

 

[Deeplay]

This is a very unfortunate situation, and I feel sorry for the player. I can understand though how the casinos' hands are tied when it comes to situations like this, and I am hoping that they will take action to avoid this to happen in the future. This is what should be done:

1. List ALL casinos that they are connected to on the sites within the terms and conditions.
2. List these sites within the self-exclusion terms so that players who self-excluded understand their cash is no good at those casinos.
3. If a player self-excludes, the casino ought to send them a friendly email explaining what self-exclusion entails and disclose the other properties as well.
4. I'll require casinos that are in the accredited section to disclose any "sister" sites - or sites that fall under the same ownership/license.

Very good idea and should be pretty easy to implement. Gives yet more cred to the accredited list here. The more information players get the more they can make the right informed choices of where to play.

 

[Googobucs]

There really needs to be a clear distinction between self excluding for RG reasons and closing an account. I do close accounts when I dont want to play at a site any more, mainly because I dont want endless emails with offers to try and get me to play there again. When I do close the account, i always try and do it through CS, and make it clear the reason I am closing the account, and that it isnt due to gambling reasons, but even then I have had the misfortune of signing up to a sister site who stated that I had self excluded. A few on this site have suggested a shared database at the UKGC were players who want to can sign up to self exclude from all sites, and this IMO is what is needed and it will end the confusion and the opportunity for both sites and players who want to abuse the SE system.

I have tried on a few occasions to close accounts and found it to be a complete waste of time. They completely ignore the request and follow it up with 10 times the amount of spam and phone calls. I never self exclude because IMO that should be used exclusively for folks that want to quit gambling and need help.

It would be nice if Self exclude could happen at the jurisdiction level where you self exclude for example at UKGC and are automatically excluded at every casino licensed under that jurisdiction.

The casino needs to be held accountable for allowing a player to open an account that they know or should know has self excluded. In this case the OP indicated he registered with the same information. He should not have been allowed to open an account. They have his information available but chose not to use it.
Why? Because they win either way. The player deposits and loses or wins and they don't pay.

 

[AintWon1967]

Agreeing with most of that, but if a player has won he has won and should be paid in my opinion. The winnings were there and should be honored. This kind of thing would never happen in a real brick and mortar casino and shouldn't happen online either.

I kind of remembered reading about people in BC being denied winnings at land based casinos and found these 2 news articles.

In BC, they will refuse to give back losses and also deny winning if you go to a BC Casino after joining the voluntary self-exclusion program.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Connie

 

[lockinlove]

Firstly, that’s a really bad chat and I thank you for bringing it to our attention. That support agent has been dealt with accordingly.

Secondly, you have been really selective with the information you have posted which seems to happen a lot here on this forum. It appears you are more determined to show us up in the worst possible light then provide your fellow members with the facts. You came on asking for advice and help but then when the decision goes against you you don’t show all the information to allow them to understand better and allow them to make informed comments in their subsequent posts.

Why post the bad chat only? Why not the email you received from Mega casino or my private message to you when you requested my help?

I cannot post them in accordance with our privacy policy or our position that we don’t answer individual issues in open forum but you should have, thats if you were really sincere in using this forum for help and contributing to the debate on SE and sister sites.

Thirdly , you say ''Predictably deposit returned and kept my winnings for themselves''
What winnings are those ? please explain
If we returned your deposits what did we win ?

Krystal

Outrageous. So you took the players deposits who was self excluded in the other thread but returned the persons deposits that won but took their winnings.

I really feel like the PAB should go in OPs favor.

And I really feel like this casino should be warned to stop freerolling players.

You cant have it both ways.

 

[bigthompers]

It really is a disgrace in my humble opinion. What happened to the, excuse the sexism, of a man honouring his bets? They could have easily prevented me from signed up and depositing, I dare say if I'd won £30 they'd have honoured it. The fact that i hit my second biggest win gave them 4 days of pending withhdrawal to come up with a BS excuse. We need a rogue list for this kind of this imo. Anyway I'm going to try and not get too upset bout it today, It's Saturday and and I'm dogsitting my sister's puppy If Mega Casino feel they want to resolve this it's up to them, but they're acting despicably imo, though I was guilty of using some foul language towards one of their manaers on the phone the othe day. Not one of my proudest moments, just so frustrated!

 

[Simmo!]

It really is a disgrace in my humble opinion. What happened to the, excuse the sexism, of a man honouring his bets?

I know I am repeating myself but Link Outdated / Removed and let Max investigate the options - you have nothing to lose.

 

[bigthompers]

I know I am repeating myself but Link Outdated / Removed and let Max investigate the options - you have nothing to lose.

Cheers Simmo, I have done this, Max said he has a bit of a backlog but will get round to it

 

[paul7388]

Cheers Simmo, I have done this, Max said he has a bit of a backlog but will get round to it

Thought I would point out as it is in your best interests.

If you have filed a PAB and wish it to have any chance of succeeding then you are not meant to post anything else in this thread until the PAB is completed. By continuing to post you are jeopardising any chances your PAB will have.

 

[bigthompers]

Thanks for the heads-up, I'll leave it there then and update you all accordingly when it's over.

 

[asm]

Threads like these are pretty disturbing.

I *frequently* self-exclude myself out of many casinos. In my case it certainly doesn't imply that I have an uncontrollable gambling problem. Sometimes I self-exclude right after a withdrawal request is made just to make sure that the money gets in my account without me going and rolling back. I'll probably play the same amount elsewhere if I want to, but the point is to keep up which casino actually pays and provides service!

If the casino(s) in question are concerned about a player that might potentially have a gambling problem, the ethical thing would be to close his accounts in all sister sites and prevent him from joining them or any other new sites the same group is putting up. Considering that this is probably a very simple and easy process to do, this is a very dishonest way the casino is conducting itself.

My weight is not much (I'd estimate a €100-200k/yr total in bets scattered throughout all casinos I play in), but that weight certainly won't be distributed to slotsmagic which I am a member of, until this is settled fairly.