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Slots Magic - help please

Discussion in 'Casino Complaints - Non-Bonus Issues' started by tinaj, May 29, 2015.

    May 29, 2015
  1. tinaj

    tinaj On a Break

    Occupation:
    admin
    Location:
    uk
    I permanently self excluded from Slots Magic, stating due to a gambling problem.
    I have suffered severely with depression this year and last night borrowed and blew £3k in a fit of madness at this site.

    I have previously asked them to permanently self exclude me as I have problems with gambling and currently can't control my spending.
    I know the responsibility lies with me - is there any hope at all of them returning any of my money based on the fact that they reversed a permanent exclusion due to a gambling problem? I had previously asked them never to reopen it again. I kept getting emails and then was tempted to contact them to reopen it, which I did and then lost a ton of money that leave me and my young family in a complete mess due to my stupidity and gambling addiction.
    Please help.
     
  2. May 29, 2015
  3. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    They have a rep here you can contact http://www.casinomeister.com/forums/member.php?u=36004

    Up to the left you have the option to send him a private message.
    Tell him what he needs to know to be able to investigate.

    I hope he can help or give you an answer or you come back and tell us. You certainly seems to need help.

    I sent the rep a link to this thread also so he is aware that you have started one.
     
    1 person likes this.
  4. May 29, 2015
  5. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    If you won £10,000 on that deposit would you have posted the thread but instead asked slots magic to keep it? There seems to be a noticeable rise in this type of thread lately maybe that's just me noticing it, in terms of your question if you can prove you asked for a permanent exclusion, and prove they agreed to it you might get your deposits back, but if you did not specify the length of your exclusion, or you simply cannot prove it i doubt you'll get anything back.

    And if you have a gambling problem i personally think getting 0 back would help more than getting back money you knew you couldnt afford, maybe this is the kick you need to wake up and realize you have a problem.
     
    4 people like this.
  6. May 29, 2015
  7. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Hi

    Can you please PM me your username and I will have a look into this for you

    Krystal

     
    1 person likes this.
  8. May 29, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I agree there seems to be a trend of problem gamblers trying to get there cash back,

    If you can prove that you permanent excluded due to said reason than I say they have to refund you,

    But here is the problem, If you had won would they have found the exclusion than? Just refund your depo back? Who know's, If you have a problem than do something about it, If it was not slotmagic it would of been another casino you of squander it on

    Here you go, http://www.casinomeister.com/forums/forumdisplay.php?f=183

    It must be hard if you rattled 3k away but if you do not help your self out than no one is going to do it for you, I wish you the best
     
    4 people like this.
  10. May 29, 2015
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    selfexlcude youself saying you have gambling problems
    wait a bit
    ask to reopen account
    if it is your lucky day and account reopened deposit a lot of money
    if it is not your lucky day and you lost - create thread on CM how pity this situation
    good operator caring about reputation will refund you
    ...
    PROFIT!
     
  12. May 29, 2015
  13. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    A good operator should under no circumstances re-open the account. Most people without a gambling problem don't realise how severe it can be.

    However, it's just as bad trying to play the gambling problem card as it is for an operator not to by abide by the set responsible gambling policies.
     
    3 people like this.
  14. May 29, 2015
  15. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    do not ruin my dream about becoming rich!!!
    :)
     
  16. May 30, 2015
  17. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    Please try and contact Gamcare or some other authorities that may help you and therefore your family.
    As for trying to get your money back,you really need to take it on the chin and decide that this was the day your life changed for the better.
    An alcoholic would not get a refund,a drug addict would not get a refund so please do not expect one.
    You obviously have a serious problem and you have to face up to it.
    I am sorry for you and your family and maybe the best thing you can do to help is sell all your computers or phones that have access to the internet so temptation is not there.
     
    1 person likes this.
  18. May 30, 2015
  19. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Ummm... if you know you're self excluded, why go back to that casino at all? Sign up at a new one. Oh. Wait. Then you couldn't cry wolf (I'm self excluded!) and get funds back if you lose.

    I've been here a long, long, time and we've seen this a million times.

    I do hope the rep can help in some way. And I also hope you get help and stop this self destructive gambling.
     
  20. May 30, 2015
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    This is the sort of times I do feel for the casino, But if they had played there card's right than the player or casino would not be in this situation, We do not no the full story as yet,

    But theses players have got a problem than they most of known about the self excluded them self, There only shooting them self in the foot at the end of the day because if they did win than they will not get none of the winnings & If they lose and try claiming money back than they bet better be 100% sure they have proof as they get nothing back,

    Its a shame really as this is what makes all the genuine players lose alot of stuff such as bonus and specials,

    I do wish we get an update on this thread.
     
  22. May 30, 2015
  23. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    I sympathize with your problem but I don't think u should get a penny back as it would just encourage you to do the same thing again, take the bullet on this one and u will think twice about self excluding at another casino just to play there a month later to cry wolf i case u lose?

    Would u just have asked for your deposits back if u had won 20000 or something like that?? would u have said in this thread '' sorry i won a huge amount, plz keep it n give my deposits back as i was self excluded''?

    Why don't people get it, u should just gamble the money u can afford so u dont have to cry self exclusion every time
     
  24. May 30, 2015
  25. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    I think once you self exclude and its stated due to a gambling problem then i do not believe a casino or casino group should allow you to open an account again.
    I appreciate there were problems with the every matrix situation but they are doing the correct thing.
    I am a gambler and have been for 37 years and at one time in my life Horse racing took over my life but thankfully i saw the light and i very very rarely gamble on anything except slots now.
    I play low stakes and if i lose i do not lose too much except the odd time where nothing is going my way and if i win 50,100 or on occasion more then i am happy.
    If the Casino has been wrong here then they should have a slap on the wrist but i do believe they should have to pay back any of the money no matter how cruel that may seem.
     
  26. May 30, 2015
  27. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    While I'm not convinced that the player should get their deposits back in instances like these, the casino should also suffer some repercussions for allowing them to play in the first place. Perhaps force the casino to give the player's deposits to a responsible gambling entity or charity?
     
    1 person likes this.
  28. May 30, 2015
  29. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    If the Op can show he self excluded he should get his money back. I am so sick and tired of these types of threads. If the player wins they confiscate his winnings (Everymatrix) because he self excluded. You can't have your cake and eat it too.
     
    9 people like this.
  30. May 30, 2015
  31. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    The player was self excluded from this casino and Slot's Magic should never have re-opened his account. The player did have his account re-opened knowing why he was self excluded in the first place. He should not get his money back. I am not pointing fingers at the OP but I will draw attention to a section of Evil Players awards 2013 from the Meister Awards

    Every time I see a thread on self exclusion issues I am reminded of the above. Again I am not saying the OP falls into that category. I also think that Slots Magic needs to explain why they re-opened an account for a player who permanently self-excluded due to gambling reasons.

    My conclusion is that op doesn't get his money back and Slots Magic should be penalized (unless there is more to this story we are not getting).
     
  32. May 30, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    We do not know the truth as of yet but due to U.K regs than they can be more than penalized & even get there licence revoked, They signed up to the rules when taking up the new U.K regs, Just the same as if we break rules we get no winnings, Rules are rules we are told,
     
    1 person likes this.
  34. May 30, 2015
  35. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Rules are rules, but sometimes they only apply the rules they want to apply and that work in their favour. I have to say on this one if the OP has self excluded for gambling issues, there is no way that the site should have reopened the account. I would also ask the question of the OP, why reopen the account at a site you had self excluded at, unless you wanted to have some risk free gambling? There are literally hundreds of UK licensed sites, so why go to the site that you are self excluded from? I agree with the earlier poster who thinks that any monies should be sent to a gambling charity.
     
    2 people like this.
  36. May 30, 2015
  37. tinaj

    tinaj On a Break

    Occupation:
    admin
    Location:
    uk
    Hi, thanks to all for your replies and posts. I appreciate you taking the time to read and post. I do understand that it isn't fair to 'cry wolf' and some players have done this on purpose. In my case it is not this - I deeply regret my actions but it was certainly not a deliberate premeditated act. I have permanently self excluded everywhere, including Jackpot party/Slots Magic and have no other active accounts. Jackpot party was my favourite and when tempted to gamble the one site I returned to. I have had problems with them continuing to email me, including emailing me when the sites switched to ask me to open a new account although I was permanently self excluded and I have received marketing emails since. The emails seemed to stop but then restart again too.

    The 'limitations' referred to by Krystal in her reply below were the permanent lifetime exclusion with no reopening option, with clearly stated gambling issues. I was continually blocked from reopening and told it was not possible as I had a permanent exclusion - until this time when they actually agreed and asked me to complete a short quiz about gambling habits and then reopened it quite easily after a short wait period. I was surprised and asked to check, as I had thought I might be self excluded at other skill on net sites, which I am sure I am. I was so depressed and low that I didn't actually care at the time. I do feel the site completely failed to uphold the permanent exclusion in place and should bear the responsibility for this - if I had won lots of money I am sure I would not have been paid due to a permanent exclusion having been put in place. Krystal however seems to imply that there is a different license (though before this always still meant I could not play). Weirdly, they made me open a whole new account with a different email address (I was instructed by email to do this and create a whole new account so did, despite feeling a bit concerned about it seeming like another duplicate account). I wonder now if this was because the old one was permanently self excluded and so could not be reactivated??

    I have requested copies of my previous chats/emails but the agent on chat could not authorise this and this request has been passed to management and Krystal has also now referred it to management too. I was told yesterday management were not available, or during the weekend so now need to wait for their response.

    I am not assuming I will receive anything but do believe there must be some case to reclaim my deposits since presumably all winnings would have been invalid too? I fully agree with all the comments about quitting gambling and have already taken steps to completely stop access to it and money as I am unable to do so responsibly.

    Also, I am female not male just for the record!




    Hi xxxxxxxx

    I have now had time to investigate

    There were limitations set on your JackpotParty account before you moved over to us and started playing on our License. Because of this, when you asked us to remove them so that you could play again, we followed procedure with a test and the appropriate cooling off period . You then informed us you still wished to proceed so we opened your account.

    The procedure we followed was in full compliance with our UK license so you have no claim.
    I am sorry for your troubles right now but unfortunately we cannot refund your losses.

    Krystal
     
    1 person likes this.
  38. May 30, 2015
  39. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I have seen that kind of questions from another casino. I wonder if that is something they have been given/told by the UKGC to use.
    I believe it should only been used though if someone have set a time for the exclusion and that time is up, a year or so, not for reopening an account that was set for life.

    I think you should do a PAB here and it can be investigated properly.
    It's free to do and you can start by reading the Pitch a Bitch FAQ http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    You may win or lose but at least we will find out what have happened.
    Please do it and good luck!
     
    1 person likes this.

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