Ask for help/advice Party Casino

[wxywxy]

Hello Everyone,

I'm new to the forum and I'm glad I found this community because I'm very worried. I've been playing at Party Casino for years and have won and lost many times, but so far the payouts have been fine. Sometimes it took a little longer, but between 4 and 5 days the transfer always arrived. Until now...

On the third of April, I requested a withdrawal of EUR 4500 from my account and I have not received it since. I have spoken to the live helpdesk numerous times, but unfortunately, they have never been able to help me in any meaningful way, nor have I received any explanation as to why this is happening now.

Last night I received an email to upload a copy of my valid ID/passport and I will be notified. Which is quite unusual as I already have a verified, valid account and have been billed many times. Unfortunately, I have not received any explanation from them so far, only that I should check my email and they will let me know. They said my account manager is supposed to be on vacation so she is not responding to my messages.

Today I asked customer services what more I could do to help. They told me that the problem is not with me, the provider cannot locate the fund (please see attached)

My question is, what do you think I should do now, what can I do to finally get the money? Has this happened to anyone else at the Party? I have read horror stories similar to mine on other sites, I hope I will finally get the money.

Thank you very much in advance for your help.

 

[maxd]

FTR Party is owned by Entain and

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has a horrendous record for slow-pay tactics and ignoring player complaints.

See also:
Record Breaking £19.2m Fine from UKGC Dished out to William Hill - Casinomeister Forum
Meister Awards 2022 - Faceplant

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[Avernite]

A bit strange as I've never had any issues with Party Casino. Hopefully it's sorted out quickly .

 

[wxywxy]

A bit strange as I've never had any issues with Party Casino. Hopefully it's sorted out quickly .

I was also completely shocked that a place where I have been playing for years and have been paid without any problems, now they are screwing me and not giving me my winnings. On top of that, they won't even tell me why, with no explanation whatsoever.

I don't know what to do, I guess I should just wait patiently and see if I get paid.

 

[The Dude]

This is one of the reasons not to choose the Ronald McDonald version of an online casino. Abhorrent customer service, black holes everywhere - aloofness - and real player/casino managers are rare. It's either robots or AI that will be customer service in the future. In fact, can you be so sure that AI is not already answering your messages? Account manager on vacation? WTF??

 

[justdoit]

This is one of the reasons not to choose the Ronald McDonald version of an online casino. Abhorrent customer service, black holes everywhere - aloofness - and real player/casino managers are rare. It's either robots or AI that will be customer service in the future. In fact, can you be so sure that AI is not already answering your messages? Account manager on vacation? WTF??

AI voice is big problem now, lot of scammers are using now

 

[wxywxy]

This is one of the reasons not to choose the Ronald McDonald version of an online casino. Abhorrent customer service, black holes everywhere - aloofness - and real player/casino managers are rare. It's either robots or AI that will be customer service in the future. In fact, can you be so sure that AI is not already answering your messages? Account manager on vacation? WTF??

I see, but I had no problem with them before, they even paid me large sums without any problems and the account manager was real, we spoke several times on the phone, etc. Now all of a sudden they don't want to pay me and I don't know why. By the way what casinos can you recommend where this does not happen?

 

[antpulpfiction]

Welcome to the community! I'm sorry to hear that you're having some trouble with Party Casino, that sounds really frustrating.

 

[cncas2123]

I know this is a bit of an old thread but I thought I’d share my partner’s experience with PC.
She opened an account last week, deposited played and had 20 odd quid in her account after playing slots that were cold.
I said we should pick a horse and do a bet so we tried to stick a tenner each way on a 5/1 shot, message comes up that she’s limited to £2.34 stake. Didn’t do the bet , horse lost , played slots, lost so no big deal.
This morning she gets an email and they have banned her from any free bet offers and any future bets will be limited ????.
What a joke of an outfit and all because of an attempt to bet a tenner each way ???