Scam Casino Should I chargeback at Red Lion Casino?

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Scam site Red Lion Casino is Reviewed at Casinomeister

Surfer

Newbie member
Joined
Dec 21, 2020
Location
Scotland
Hi Guys, I am new here and have been rather a silly boy and opened an account with what I believe to be a scam casino called 'the red lion casino' which claim to be licenced in Curacao but when I email the e-gambing commision in Curacao they have never heard of this casino. They seem to offer all the games and services (netbet) that are not to be offered in the UK. they dont seem to show their licence number presumably because they don't have one.

I opened it because I am on gamblock and I am self excluded myself from UK bookmakers as I am a problem gambler but that is a different story. I deposited many times to the tune of 2000 over 2 credit cards and they show as a dodgy transaction company in Moscow on my statement. I played and won some money which I wanted to withdraw (1500) and I went to make a withdrawal and I was told by their customer services £500 was the maximum and only withdrawal at a time dispite their own 'terms and conditions' saying that 10k was the maximum monthly withdawal limit. they just see to make up the rules to suit them. this took days and days of emailing them to withdraw it so I could get my money back and I kept getting told it will be done ASAP. and being the problem gambler I am kept playing heavily and lost it all. One of the deposits I made was for £300 and I when I logged onto my online banking they took another £300 without adding it to the bettings account, I asked them to cancel it and put it back into my credit card account they said they couldnt and that they have credited my bettings account and I have to wager it atleast once to then withdraw it and of course I lost that too.

I am fully aware how stupid this all is but having read some things on here I may be eligle to chargeback those transactions on the grounds that they don't have a uk licence and they offer all the rigged netbet games they shouldn't in the UK.

I have raised a chargeback on all these transactions and received them back into my 2 credit card accounts and raised the dispute with all the information and emails from the curacao commission etc, my question is what are the chances of a successful chargeback on these grounds? they have reversed the transactions but what are the chances of them just readding them once theyve spoken to the merchant and they say i'm bang to rights. Like I say I am very aware I have been stupid and I should write the money off to experience but if I can get the money back and the games I was playing were rigged then it is unfair.

Please be kind :)
 
Solution
Easiest way to dispute the transactions if Credit Card company gets funny is to point out we are not allowed to use Credit Cards for gambling in UK so transactions should not be allowed.

Anyway since noone else has mentioned it do you really think it is a good idea to have Credit Cards with that sort of limit if you cannot control your spending. You did the correct thing by registering for Gamblock. But then went looking for dodgy casinos to play at using your Credit cards.

So what would you have done if the Casino had paid the winnings no Problem. Kept going back till you had maxed out all Credit Cards got yourself deeper in debt and then tried to charge back anyway.

Think now you have managed the Chargeback you should be thinking...

say no to gambling

Newbie member
Joined
Jan 22, 2021
Location
uk
Just as a follow up to this, new day refunded all of my deposits and casino Napoli have now blocked me….mission accomplished I’d say….
I’m trying to get around 5k of transactions with new day back dating back to April, to report the transaction’s I flagged them up on the app but doesn’t seem to be getting me anywhere, how did you go about the whole process ? Is there an email address i can contact ?
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
Hi all. For awareness but also welcoming any advice - I'm in a similar position having gambled on Red Lion Casino. I've lost thousands. Haven't even tried to withdraw any winnings so can't comment on that process. Inwardly jumped for joy when I saw here that others had been successful in reclaiming deposits from their bank on basis that this casino is a scam. After an hour on the phone to my bank yesterday it's fair to say they're having none of it despite my protestationsof fraud and money laundering - they've told me they can't help. I'm going to write a letter but feeling very discouraged. If anyone has any advice for how to frame my argument I'd really appreciate it.
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
Hi all. For awareness but also welcoming any advice - I'm in a similar position having gambled on Red Lion Casino. I've lost thousands. Haven't even tried to withdraw any winnings so can't comment on that process. Inwardly jumped for joy when I saw here that others had been successful in reclaiming deposits from their bank on basis that this casino is a scam. After an hour on the phone to my bank yesterday it's fair to say they're having none of it despite my protestationsof fraud and money laundering - they've told me they can't help. I'm going to write a letter but feeling very discouraged. If anyone has any advice for how to frame my argument I'd really appreciate it.
Sorry just seen post from Sept 6th. Thank you will give that a try
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
I need some help mate, I phoned my credit card company new day and went through around 5k worth of transactions he flagged them as not receiving the service but instead of escalating it there I was told I shall receive a form out in 3-5 working days
Similar experience at Aqua. Online form with pre-filtered options, none of which really fit the bill. Services not received is closest but common sense says if I paid to gamble and gambled they'll say I received exactly the right service. Also asking for 1) correspondence with the supplier (which I don't currently have beyond asking for my daily cashback and initially providing proof of ID) 2) credit or debit card receipts or invoices (N/A) 3) expected delivery dates (N/A) 4) any agreement I had with the supplier (erm 🤷‍♂️).

Going to be hard building a case without the evidence they're asking for.
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
By way of an update on my situation. I had a mix of payments, some from my debit card and some from my CC. CC company uses an automated form to dispute individual transactions mostly using prefilled options. I've selected product/service not received for each one and where it asks for evidence I've put 'i do not recognise this transaction' in every box. Will let you know what happens next. My bank had previous told me they couldn't help so I've sent a written complaint. Again it has to conform to their online form if I want to send it digitally so I haven't been able to attach my highlighted statements or trust pilot reviews so it may bounce back. Will follow up with letter in the post and same to CC company if need be. If I get any degree of success happy to share what I wrote. I've also sent a message to RLC asking them to confirm the license under which they offer gambling services to UK customers and requesting a refund if they don't have one - not expecting a response but can tell bank i tried.


One last thing worthy of mention - a note at the bottom of my bank's complaints form states it could take them anywhere between 1 and 8 weeks to fully respond.
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
OK that's great. Luckily in the case of bent scam casinos there's no tangible goods involved so it's impossible for them to prove to your bank the transactions were legit, and their attempts to disguise the gambling transactions with bogus/misleading merchant names also works in your favour.
But let's not forget here that IF you had spunked this cash at a legit UKGC site on debit cards instead, your attempts at chargeback would be fraudulent and likely lead you into criminal charges. So calling a spade a spade, in both cases you would have been trying to retrieve gambling losses dishonestly that you know damn well you intentionally deposited.

So this sounds a bit blunt so far, but now the reality - these bogus sites are deliberately breaking the UK regulations in the first place and regardless of whether the banks believe your chargeback claims, they know they cannot legally process gambling transactions via their credit card services so really have no choice but to refund you once you've shown gambling activity was actioned in those transactions. That's why we recommended you do those chargebacks in the first place, morally it's like nicking money back from a serial thief! As I am sure everyone else agrees on this thread, I am so glad you got this dosh back, it must be a great worry lifted and well done! :thumbsup:

Bear in mind their modus operandi is effectively a confidence trick, a percentage game - they know this will happen in some cases but in most the PG will simply skulk off into misery after losing with their tail between their legs, to face the hell of what they did. Imagine I am a good pickpocket working Oxford Street for the afternoon and rob 20 wallets and purses from wealthy-looking shoppers. I am being watched on CCTV and the deal is that at 5pm I will be arrested and the 'dips' that were conclusively observed I will have to give up to the police, whereas the ones where I covered the angles with my body or a shopping bag I could keep. That's pretty much their criminal mentality.

I will finish by saying what I am pretty sure most reading this will think - you were prepared to spunk and lose £23,500 on credit in 2 months, around the average UK annual take-home pay average. Clearly you couldn't do this at legit sites as presumably you were GAMSTOPPED and fell into the temptation offered by scam affiliate listings in Google for fraudulent unregulated casinos that would take your play. This is clearly indicative of a huge problem mate. One that could destroy you even quicker than it would have done here before those chargebacks were refunded. What I am worried about is the 'feel good' factor that you now have, £23.5k of credit you may well have psychologically written off. For pity's sake, don't be tempted to find alternative ways of gambling that, you've had a lucky escape and now don't have to spend time paying it back to the card companies. Try and think of that every day, a positive. Good luck in the future, well done!

P.S. You can also rejoice in the fact that if you signed up through one of those scam non-GAMSTOP affiliate sites, that the scumbag affiliate will see a few big debits on his account commission balance he wouldn't have expected, from 6 months or so ago. :D
Thank you for this. I've been to other gambler support sites where you'd be forgiven for thinking the mods are employed by the casinos. I hope to hell I get my money back but your words resonate either way.
 

Surfer38

Newbie member
Joined
Aug 23, 2021
Thank you for this. I've been to other gambler support sites where you'd be forgiven for thinking the mods are employed by the casinos. I hope to hell I get my money back but your words resonate either way.
I’ve had 6k temp refunded with another 3 on the way with Hsbc I’m expecting the other 3k this week then I have to sit and wait to see if these companies from Mexico,Kenya,Brazil etc contest the chargeback ,it’s 30 business days they have according to the lady at the complex disputes team. Fingers crossed they don’t respond/contest anything either way I can guarantee I didn’t agree to anything in Kenya Brazil or Mexico.
 

Fortheworthy

Newbie member
Joined
Sep 30, 2021
I’ve had 6k temp refunded with another 3 on the way with Hsbc I’m expecting the other 3k this week then I have to sit and wait to see if these companies from Mexico,Kenya,Brazil etc contest the chargeback ,it’s 30 business days they have according to the lady at the complex disputes team. Fingers crossed they don’t respond/contest anything either way I can guarantee I didn’t agree to anything in Kenya Brazil or Mexico.
Ah well done. My CC co have refunded all payments. No response from my bank yet. Merchants for mine were mostly Mexico, China and Canada. Tbh I referred to that but didn't make a massive deal of it. You think that's what swung it for you?
 

Surfer38

Newbie member
Joined
Aug 23, 2021
I kept calling sending emails to both the disputes team and attempting to contact merchants, honestly I’ve no idea if they’ll contest the chargeback back, I’m not sure how they can to be honest as multiple merchants were used round the world, when the bank ask ill simply state I have not paid for or bought anything from Kenya Mexico or Brazil. Which is the truth. These casinos I’m hoping won’t bother contesting as they have no licence and probably expect to lose a few when they’re robbing idiots like me in the daily
 
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