Scam Casino Should I chargeback at Red Lion Casino?

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Scam site Red Lion Casino is Reviewed at Casinomeister

Surfer

Newbie member
Joined
Dec 21, 2020
Location
Scotland
Hi Guys, I am new here and have been rather a silly boy and opened an account with what I believe to be a scam casino called 'the red lion casino' which claim to be licenced in Curacao but when I email the e-gambing commision in Curacao they have never heard of this casino. They seem to offer all the games and services (netbet) that are not to be offered in the UK. they dont seem to show their licence number presumably because they don't have one.

I opened it because I am on gamblock and I am self excluded myself from UK bookmakers as I am a problem gambler but that is a different story. I deposited many times to the tune of 2000 over 2 credit cards and they show as a dodgy transaction company in Moscow on my statement. I played and won some money which I wanted to withdraw (1500) and I went to make a withdrawal and I was told by their customer services £500 was the maximum and only withdrawal at a time dispite their own 'terms and conditions' saying that 10k was the maximum monthly withdawal limit. they just see to make up the rules to suit them. this took days and days of emailing them to withdraw it so I could get my money back and I kept getting told it will be done ASAP. and being the problem gambler I am kept playing heavily and lost it all. One of the deposits I made was for £300 and I when I logged onto my online banking they took another £300 without adding it to the bettings account, I asked them to cancel it and put it back into my credit card account they said they couldnt and that they have credited my bettings account and I have to wager it atleast once to then withdraw it and of course I lost that too.

I am fully aware how stupid this all is but having read some things on here I may be eligle to chargeback those transactions on the grounds that they don't have a uk licence and they offer all the rigged netbet games they shouldn't in the UK.

I have raised a chargeback on all these transactions and received them back into my 2 credit card accounts and raised the dispute with all the information and emails from the curacao commission etc, my question is what are the chances of a successful chargeback on these grounds? they have reversed the transactions but what are the chances of them just readding them once theyve spoken to the merchant and they say i'm bang to rights. Like I say I am very aware I have been stupid and I should write the money off to experience but if I can get the money back and the games I was playing were rigged then it is unfair.

Please be kind :)
 
Solution
Easiest way to dispute the transactions if Credit Card company gets funny is to point out we are not allowed to use Credit Cards for gambling in UK so transactions should not be allowed.

Anyway since noone else has mentioned it do you really think it is a good idea to have Credit Cards with that sort of limit if you cannot control your spending. You did the correct thing by registering for Gamblock. But then went looking for dodgy casinos to play at using your Credit cards.

So what would you have done if the Casino had paid the winnings no Problem. Kept going back till you had maxed out all Credit Cards got yourself deeper in debt and then tried to charge back anyway.

Think now you have managed the Chargeback you should be thinking...

thedj34lfc

Newbie member
Joined
Aug 11, 2021
It's very strange indeed and when they mentioned the decision was also based on your account history, which is why I asked you about it.
Well stone me….monzo have just emailed me, seems they got totally the wrong end of the stick of what I was trying to tell them, seems they thought I said I’d not authorised the transactions…anyway I’ve explained that I did and that what I got was not fit for purpose and illegal…they have said they will review and get back to me so maybe not all is lost?
 

Gamer12345

Newbie member
Joined
Aug 14, 2021
I'm currently in process of dispute with my bank for scan casino.... I don't think it looks like its going to be able to be processed. Any advice? There terms and conditions basically admit that they are illegal so don't have a leg to stand on
 

Gamer12345

Newbie member
Joined
Aug 14, 2021
I request dispute as fake games etc defo scam casino. They say terms and conditions say its illegal site so not much they can do. I was wondering if id be successful if say the games are fake pirate as they are, and i was under impression they were real. The dispute is still ongoing but they said very slim chances will win. Any advice on what to say?
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Ask why other mastercard providers are doing it. Ask the specific terms and conditions which confirm its not covered. Say that you want to make an ombudsman conplaint (costs them £700 even regardless of outcome). Ask for a subject access GDPR request for all internal correspondance relating the on their decision.
 

Gamer12345

Newbie member
Joined
Aug 14, 2021
My bank said they can not dispute as the trend and conditions state that they are illegal. They don't say annoying about fake games i want to take this further surely there must be something that can be done
 

thedj34lfc

Newbie member
Joined
Aug 11, 2021
Ask why other mastercard providers are doing it. Ask the specific terms and conditions which confirm its not covered. Say that you want to make an ombudsman conplaint (costs them £700 even regardless of outcome). Ask for a subject access GDPR request for all internal correspondance relating the on their decision.
I responded to new day with this and my god, they’ve agreed! I have to flag each transaction and I’ll get money back within 24hours! Fantastic! Now to deal with monzo for the same thing who aren’t responding!
 

thedj34lfc

Newbie member
Joined
Aug 11, 2021
What did you say to your bank? Mine are eating they can't file a dispute
Bear in mind this was a credit card so not sure if that makes a difference but I kept on at them and repeated what the previous poster had said, the agent spoke to her manager and said yes we can file a dispute
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
I responded to new day with this and my god, they’ve agreed! I have to flag each transaction and I’ll get money back within 24hours! Fantastic! Now to deal with monzo for the same thing who aren’t responding!
They will do. You respond with all that you just created a legal minefield for a variety of reasons which is a whole lot more expensive and time consuming to deal with than your withdrawal. People think the retail banks and credit companies are this faceless omnipotent force who can make it up as they can go along, but in reality these departments are run by (mainly) lazy (mainly) middle aged managers who have worked there for years and just want a quiet life and a problem to go away.
 

thedj34lfc

Newbie member
Joined
Aug 11, 2021
They will do. You respond with all that you just created a legal minefield for a variety of reasons which is a whole lot more expensive and time consuming to deal with than your withdrawal. People think the retail banks and credit companies are this faceless omnipotent force who can make it up as they can go along, but in reality these departments are run by (mainly) lazy (mainly) middle aged managers who have worked there for years and just want a quiet life and a problem to go away.
Was just wondering what these rogue casinos will do when they realise all our hard earned cash is being clawed back from under their noses!
 
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