Non-Bonus Complaint Ruby Slots Casino - Slow or Never?

tradervic55

Dormant account
Joined
Mar 1, 2017
Location
USA
I had two payouts from non-bonus deposits *approved* by them. It took about 2 months for me to receive the first one, and I had to spend many hours on collection efforts to do it. The second one is now being delayed like the first one was. The service on cases like this is pretty much nonexistant.

The customer service agents I have been able to contact have said my payout would be here last week, and apparently have lied to me about its status. They have refused to give information, stalled, and told me to "just be patient." They have told me they are "working on it" and "doing the best they can." This payment was approved by them well over a month ago, and reportedly went to the payment processor over 15 working days ago. they said it would be 7 - 10 before I received it. There was one manager there, reached at the customer service line, who helped get my last payout sent, after TWO months of similar experiences. I have not been able to contact her again, despite leaving several voice mails at the customer service line. Usually one cannot talk to anyone there, but must leave a voice mail. I have never had a call back from them. I have also had on-site chat be unavailable much of the time, but when it is available, no help at all.

All I know to do is to keep on trying. If anyone here has any suggestions, I'm all ears.

I forgot to state that I could not find a Casino Rep anywhere on the site before posting. Sorry!
 
Last edited by a moderator:

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I forgot to state that I could not find a Casino Rep anywhere on the site before posting. Sorry!
The rep is here: https://www.casinomeister.com/forums/members/

Terrible group of casinos IMO, due to their deliberate policy of paying cash-outs as slowly as they think they can get away with. :(
You will get paid eventually, if no rules were broken.
I think it's very sad that so many players are STILL getting drawn in by slow payers like this when there are plenty of reputable casinos with the exact same software who pay in a reasonable time-frame (instant to a few days).

All casinos in this group:
RoyalAceCasino.com
SilverOakCasino.com
SlotMadness.com
CaptainJackCasino.com
CatsEyeCasino.com
Planet7Casino.com
RingmasterCasino.com
TheVirtualCasino.com
CirrusCasino.com
ClubPlayer.com
CoolCatCasino.com
PalaceofChance.com
PartyCityCasino.com
PrismCasino.com
SlotsofVegas.com
Rubyslots.com
WildVegasCasino.com

Welcome to the forum! :thumbsup:
KK
 
Last edited:

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Have you ever deposited? If not, there is more than likely some rule (common, and not necessarily rogue) about cashing out two free chips in a row without a deposit in-between.

If you are in New York or Maryland, this are jurisdictions not permitted to play.

They claim to be licenced in Costa Rica, which is a joke of a jurisdiction. Did not find any link to the actual licence however. Nor a proper corporate name. They are associated with Gambling Wages, which I believe is the Virtual Group, which does have a rep Tawni: https://www.casinomeister.com/forums/members/

Virtual Group is no longer rogued, so if it is one of their properties and you did not break any rules, you will get paid, albeit not quickly. Tawni does seem to do a good job of moving things along however, if I'm correct about it being one of their casinos.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
The rep is here: https://www.casinomeister.com/forums/members/

Terrible group of casinos IMO, due to their deliberate policy of paying cash-outs as slowly as the think they can get away with. :(
You will get paid eventually, if no rules were broken.
I think it's very sad that so many players are STILL getting drawn in by slow payers like this when there are plenty of reputable casinos with the exact same software who pay in a reasonable time-frame (instant to a few days).

All casinos in this group:
RoyalAceCasino.com
SilverOakCasino.com
SlotMadness.com
CaptainJackCasino.com
CatsEyeCasino.com
Planet7Casino.com
RingmasterCasino.com
TheVirtualCasino.com
CirrusCasino.com
ClubPlayer.com
CoolCatCasino.com
PalaceofChance.com
PartyCityCasino.com
PrismCasino.com
SlotsofVegas.com
Rubyslots.com
WildVegasCasino.com

Welcome to the forum! :thumbsup:
KK

Beat me to the punch, plus the complete list. It would be nice if those were all listed under Tawni's listing, so players could find her. Or if Ruby Slots even said in their T&Cs they were part of the Virtual Group.
 

tradervic55

Dormant account
Joined
Mar 1, 2017
Location
USA
Thanks!

Really appreciate all the help!

I had two payouts from non-bonus deposits *approved* by them. It took about 2 months for me to receive the first one, and I had to spend many hours on collection efforts to do it. The second one is now being delayed like the first one was. The service on cases like this is pretty much nonexistant.

The customer service agents I have been able to contact have said my payout would be here last week, and apparently have lied to me about its status. They have refused to give information, stalled, and told me to "just be patient." They have told me they are "working on it" and "doing the best they can." This payment was approved by them well over a month ago, and reportedly went to the payment processor over 15 working days ago. they said it would be 7 - 10 before I received it. There was one manager there, reached at the customer service line, who helped get my last payout sent, after TWO months of similar experiences. I have not been able to contact her again, despite leaving several voice mails at the customer service line. Usually one cannot talk to anyone there, but must leave a voice mail. I have never had a call back from them. I have also had on-site chat be unavailable much of the time, but when it is available, no help at all.

All I know to do is to keep on trying. If anyone here has any suggestions, I'm all ears.

I forgot to state that I could not find a Casino Rep anywhere on the site before posting. Sorry!
 

windyoats

Newbie member
PABnonaccred
Joined
Jul 21, 2016
Location
United States
Ruby Slots withdrawal

Hello! Any update on your withdrawal? I have been waiting for over 3 weeks and I am getting nowhere with Ruby Slots. I PM'd Tawni four times and still nothing. I really thought this group of casinos were getting better but apparently not. Lesson learned. :(
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hello! Any update on your withdrawal? I have been waiting for over 3 weeks and I am getting nowhere with Ruby Slots. I PM'd Tawni four times and still nothing. I really thought this group of casinos were getting better but apparently not. Lesson learned. :(
What is it they say about Leopards and their spots... ? :p

KK
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
I didn't see Raging bull casino on the list but yeah...them too. Hope you get paid even if it is slow pay
 
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