1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Non-Bonus Complaint Ruby Slots Casino - Slow or Never?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by tradervic55, Mar 1, 2017.

    Mar 1, 2017
  1. tradervic55

    tradervic55 Dormant account

    Occupation:
    retired
    Location:
    USA
    I had two payouts from non-bonus deposits *approved* by them. It took about 2 months for me to receive the first one, and I had to spend many hours on collection efforts to do it. The second one is now being delayed like the first one was. The service on cases like this is pretty much nonexistant.

    The customer service agents I have been able to contact have said my payout would be here last week, and apparently have lied to me about its status. They have refused to give information, stalled, and told me to "just be patient." They have told me they are "working on it" and "doing the best they can." This payment was approved by them well over a month ago, and reportedly went to the payment processor over 15 working days ago. they said it would be 7 - 10 before I received it. There was one manager there, reached at the customer service line, who helped get my last payout sent, after TWO months of similar experiences. I have not been able to contact her again, despite leaving several voice mails at the customer service line. Usually one cannot talk to anyone there, but must leave a voice mail. I have never had a call back from them. I have also had on-site chat be unavailable much of the time, but when it is available, no help at all.

    All I know to do is to keep on trying. If anyone here has any suggestions, I'm all ears.

    I forgot to state that I could not find a Casino Rep anywhere on the site before posting. Sorry!
     
    Last edited by a moderator: Mar 1, 2017
  2. Mar 1, 2017
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The rep is here: http://www.casinomeister.com/forums/members/tawnivirtualace.html

    Terrible group of casinos IMO, due to their deliberate policy of paying cash-outs as slowly as they think they can get away with. :(
    You will get paid eventually, if no rules were broken.
    I think it's very sad that so many players are STILL getting drawn in by slow payers like this when there are plenty of reputable casinos with the exact same software who pay in a reasonable time-frame (instant to a few days).

    All casinos in this group:
    RoyalAceCasino.com
    SilverOakCasino.com
    SlotMadness.com
    CaptainJackCasino.com
    CatsEyeCasino.com
    Planet7Casino.com
    RingmasterCasino.com
    TheVirtualCasino.com
    CirrusCasino.com
    ClubPlayer.com
    CoolCatCasino.com
    PalaceofChance.com
    PartyCityCasino.com
    PrismCasino.com
    SlotsofVegas.com
    Rubyslots.com
    WildVegasCasino.com

    Welcome to the forum! :thumbsup:
    KK
     
    Last edited: Mar 2, 2017
  4. Mar 1, 2017
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Have you ever deposited? If not, there is more than likely some rule (common, and not necessarily rogue) about cashing out two free chips in a row without a deposit in-between.

    If you are in New York or Maryland, this are jurisdictions not permitted to play.

    They claim to be licenced in Costa Rica, which is a joke of a jurisdiction. Did not find any link to the actual licence however. Nor a proper corporate name. They are associated with Gambling Wages, which I believe is the Virtual Group, which does have a rep Tawni: http://www.casinomeister.com/forums/members/tawnivirtualace.html

    Virtual Group is no longer rogued, so if it is one of their properties and you did not break any rules, you will get paid, albeit not quickly. Tawni does seem to do a good job of moving things along however, if I'm correct about it being one of their casinos.
     
  6. Mar 1, 2017
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Beat me to the punch, plus the complete list. It would be nice if those were all listed under Tawni's listing, so players could find her. Or if Ruby Slots even said in their T&Cs they were part of the Virtual Group.
     
  8. Mar 2, 2017
  9. tradervic55

    tradervic55 Dormant account

    Occupation:
    retired
    Location:
    USA
    Thanks!

    Really appreciate all the help!

     
  10. May 6, 2017
  11. windyoats

    windyoats Newbie member PABinit

    Occupation:
    Medical Writer
    Location:
    United States
    Ruby Slots withdrawal

    Hello! Any update on your withdrawal? I have been waiting for over 3 weeks and I am getting nowhere with Ruby Slots. I PM'd Tawni four times and still nothing. I really thought this group of casinos were getting better but apparently not. Lesson learned. :(
     
  12. May 6, 2017
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What is it they say about Leopards and their spots... ? :p

    KK
     
  14. May 7, 2017
  15. windyoats

    windyoats Newbie member PABinit

    Occupation:
    Medical Writer
    Location:
    United States
    Sad but true...:(
     
  16. May 14, 2017
  17. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I didn't see Raging bull casino on the list but yeah...them too. Hope you get paid even if it is slow pay
     

Share This Page