Ruby Royal
You say she was "forced" to change her name???
If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.
So unless there were no other jobs and she had 28 mouths to feed, i would say that very much describes already what type of person you have decided to let run your operation. Now she is still lying about Bryan knowing of her running this casino(s)??? Obviously this is the true "Tatiana" or whatever her name is this week.
I don't think it was a matter of if you want to work here you have to change your name, so much as it could have been we all use an Alias for security purposes. Now I'm not sure what security purposes may have been in the case of customer service to "serve Customers", but when I was in collections, people would threaten to come to our place of business and flatten tires, etc. so we had to use different names. This job lasted about 2 days.
Please don't think I am defending Tatiana, I'm just saying that could be a plausible reason. I think her mistake was saying that CM was aware of her connection. Why she would even bring up that connection is beyond me.
The truth is there is no way of knowing how many defacto rogue casino group employees work for what reputable one now. I suspect many. However their roles may play no huge part in its operation. Besides they may have left because they could no longer stand for another minute the terrible way people were treated by the employee. (I'm an optimist)
Furthermore, I am not a member of the CM casinos mentioned, however Cool Cat still owes my husband money from a couple of years back.
I applaud whoever let Bryan know about this situation. It shows that forum members are still interested in fair gaming at its core. People have long memories especially when it comes to places that have stiffed many players. Just the mere mention of an association, no matter how small to a rogue will not go without discussion.
I don't blame the group that hired her though. You can't and should not discriminate when hiring for any reason. That's my belief, however once they are employees and you find out that they are telling lies that affect your reputation in a negative way, you have the right to take action. Weather that is re-training, or dismissal, or whatever it takes to assure your customers that her actions don't reflect what you stand for.