Roulette69 manager situation

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Casinomeister

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Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.

Therefore, they've been removed from the "Accredited" section and their accounts have been banned.
 
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thelawnet

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Here's why:

Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.
Huh. Obviously Cirrus is a bad casino, but I dont see why having one of their staff move over to a new casino is necessarily a problem.

That said it might mean they are run by the same people behind Cirrus - do you have any idea if this is the case, and how much do you know about the background of these casinos?
 

Casinomeister

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Huh. Obviously Cirrus is a bad casino, but I dont see why having one of their staff move over to a new casino is necessarily a problem.

That said it might mean they are run by the same people behind Cirrus - do you have any idea if this is the case, and how much do you know about the background of these casinos?
The problem is the history of the management of Cirrus -
Cirrus casino is about as rogue as you can get, and there are many members here who have had disastrous experiences with them. When the same manager calls one of these players telling her I knew she was "Christine" and that I'm okay with that is way - way out of line.

Players trust this site - and I trust managers to be upfront with me. When managers are passing out disinformation that can harm the integrity of this site...well, that's pretty crappy in my book.
 

rubyroyal

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Cirrus and the virtual group are in no way and have never been associated with Roulette69/Ruby Royal group.

It is purely an old employee from Cirrus that is now working for Roulette69/Ruby Royal group and has been for over 1,5 years now.
There is no association apart from an old employee.
 

RobWin

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Here's why:

Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.

Therefore, they've been removed from the "Accredited" section and their accounts have been banned.
Cirrus and the virtual group are in no way and have never been associated with Roulette69/Ruby Royal group.

It is purely an old employee from Cirrus that is now working for Roulette69/Ruby Royal group and has been for over 1,5 years now.
There is no association apart from an old employee.
So how is it that Microgaming and Rival can be run by the same outfit with no conflict of interest here? I thought that these two platforms were competing groups. I guess anything is possible though...nothing seems to surprise me much anymore..:rolleyes:

So what did "Christine" do, actually change her name here to Tatiana? Gawd, this industry just gets more transparent everyday! (that last comment was meant as sarcasm)
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rubyroyal

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So how is it that Microgaming and Rival can be run by the same outfit with no conflict of interest here? I thought that these two platforms were competing groups. I guess anything is possible though...nothing seems to surprise me much anymore..:rolleyes:

So what did "Christine" do, actually change her name here to Tatiana? Gawd, this industry just gets more transparent everyday! (that last comment was meant as sarcasm)
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Tatiana is her real name, and all players are aware that this is her real name. We always refer to real names at our group.

Amongst other names, believe Christine was an alias that she was forced to use while working as a customer service agent at Cirrus group.

Personally i believe its a little harsh for banning us due to past discretion's by an employee that worked for a rogue group many years ago.
She was purely a customer service operator and was performing the tasks she was instructed to do. Not really fair for blaming her or us for this.

I agree, she should not have informed the customer that you were fully aware of who she was, this is not acceptable and we will be dealing with this asap.
 

kassiap

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You say she was "forced" to change her name???

If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.


So unless there were no other jobs and she had 28 mouths to feed, i would say that very much describes already what type of person you have decided to let run your operation. Now she is still lying about Bryan knowing of her running this casino(s)??? Obviously this is the true "Tatiana" or whatever her name is this week.
 

slotheadlizard

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Ruby Royal

You say she was "forced" to change her name???

If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.


So unless there were no other jobs and she had 28 mouths to feed, i would say that very much describes already what type of person you have decided to let run your operation. Now she is still lying about Bryan knowing of her running this casino(s)??? Obviously this is the true "Tatiana" or whatever her name is this week.

I don't think it was a matter of if you want to work here you have to change your name, so much as it could have been we all use an Alias for security purposes. Now I'm not sure what security purposes may have been in the case of customer service to "serve Customers", but when I was in collections, people would threaten to come to our place of business and flatten tires, etc. so we had to use different names. This job lasted about 2 days.

Please don't think I am defending Tatiana, I'm just saying that could be a plausible reason. I think her mistake was saying that CM was aware of her connection. Why she would even bring up that connection is beyond me.

The truth is there is no way of knowing how many defacto rogue casino group employees work for what reputable one now. I suspect many. However their roles may play no huge part in its operation. Besides they may have left because they could no longer stand for another minute the terrible way people were treated by the employee. (I'm an optimist)

Furthermore, I am not a member of the CM casinos mentioned, however Cool Cat still owes my husband money from a couple of years back.

I applaud whoever let Bryan know about this situation. It shows that forum members are still interested in fair gaming at its core. People have long memories especially when it comes to places that have stiffed many players. Just the mere mention of an association, no matter how small to a rogue will not go without discussion.

I don't blame the group that hired her though. You can't and should not discriminate when hiring for any reason. That's my belief, however once they are employees and you find out that they are telling lies that affect your reputation in a negative way, you have the right to take action. Weather that is re-training, or dismissal, or whatever it takes to assure your customers that her actions don't reflect what you stand for.
 

kassiap

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I am sorry but i believe if you are working for a company such as Cirrus(or any casino in that group) for more than one day you desevre the shit and abuse you recieve later.

I may not blame the group that hired her 100%, but they would have known her track record and therefore cannot be without blame when this came to light.

Whatever the reason she changed her name is irrelevant as she was also caught lying.

Some may be an optimist, but i choose not to be when there are so many casino's out there just trying to screw you for your money and lie to you. To each there own i suppose.



Sorry "S.h.l" I should say that i am not a cynic on all subjects. I to enjoy being an optimist.... Sometimes :)
 
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thelawnet

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You say she was "forced" to change her name???

If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.

Changing names is very common. I bet the RyanH at Intercasino is not the original model.... And Playtech casinos seem to use a lot of fake female names IME.
 

slotheadlizard

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Kassip

No doubt your post will reflect the majority opinion of the of the forum. Those casinos are crooks, flat out.

Perhaps I should have emphasized more that I was not defending her, just explaining why you would use a different name. Besides I (husband) am owed money by one of the groups mentioned. The optimist comment was not directed at Tatiana, just anyone who has changed for the better.

Also I realize I missed something in the previous posts. I failed to associate that she is the manager. For some reason I was thinking a customer service rep, not to negate the role. Is she running one of these operations? If this is the case, then I as an owner would let her go.
 

Casinomeister

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The issue is not the manager's past - she was the manager of a casino that is infamous for its trickery. But I understand some of the underhandedness that went on was dictated to her - it's not like I live in a cave, I've been in contact with quite a few ex-employees.

The issue is that she apparently made statements that I was aware that she was managing the Roulette69 properties - which of course I was not. It's still being addressed by the casino at the moment.

Fake names are no problem. Pseudonyms are commonly used in the industry.
 

uungy

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I dont see any reason in taking this step. If they are reputable, and paying out, I see no problem with them. Just because someone has had a previos position in a dodgy company, they have paid out every single time, amounts were never an issue, never delayed, and their terms are super clear.

I have by mistake requested a withdrawal before completing requuirements, and they are dead straight, and advise exactly what the problem is, without any dodgy excuses etc.

I have no reason to praise them, but as a company they are definatly better then some of the others recommended.
 

Casinomeister

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Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well....
After speaking with Tatiana and their casino spokesperson, I've decided to re-instate them. Tatiana insists that I was never brought up in the conversation - so I'm a bit perplexed as to why the member contacted me over this. She claims that the member has always known who she is, and had assumed I had known by the way. She hasn't hidden her identity and uses her real name in all correspondences

So she was "Christine" at a crap hellhole, well she's moved on to a reputable site and should not be punished for it - actually she should be commended. And neither should Roulette69 be punished, so they're back on board.
 

vinylweatherman

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I hope this is a lesson to others in the industry. Transparency and honesty are a must, as any sign that there is a "ticking time bomb" in an outwardly fine and upstanding operation is likely to harm the business.

I think the worry was that this employee was continuing the "old ways" learnt at Cirrus. This perhaps was why the action was so harsh, but it ALSO shows that there is fairness, and once a full explanation was given, and any misunderstandings cleared up, this operation is back on board.

It is a good job I read this thread now, rather than after they were just dropped from accredited, as the mere fact that an ex Cirrus employee was seemingly "up to old tricks" would have scared me off opening an account, or continuing to play if I was already a member there.

The problem is (as far as I am concerned) is that Cirrus were famed for phoning players with bogus promises to get them to deposit, and if they later won, they were told different rules applied, and the phone promises were never made. I think the fact that this was in a phone call to a player made it seem so much like the trickery of Cirrus, and from someone high in the organisation, not just a mere CS rep.

If it were not for the Cirrus connection, I do not think action would have preceded contacting the operator for clarification.

If other accredited operators know they have ex employees of rogue casinos working for them, perhaps they should ensure CM knows, so that a similar misunderstanding does not occur again.
 

chuchu59

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After speaking with Tatiana and their casino spokesperson, I've decided to re-instate them. Tatiana insists that I was never brought up in the conversation - so I'm a bit perplexed as to why the member contacted me over this. She claims that the member has always known who she is, and had assumed I had known by the way. She hasn't hidden her identity and uses her real name in all correspondences

So she was "Christine" at a crap hellhole, well she's moved on to a reputable site and should not be punished for it - actually she should be commended. And neither should Roulette69 be punished, so they're back on board.
While I was not privy to the conversation between the member and Christine I doubt very much that he/she would make up these stories especially on the involvement of CM himself. Unless the conversation was recorded we will never know who is right. However, I would like to know how the heck did Tatiana or whatever her name is get the player's phone number. If she was registered at R69 or RR then it's probably okay but if she retrieved this information from Cirrus' database that is an infringement of personal privacy. I any case, much as we dont want to punish a former employee of a rogue casino there are still questions to be answered.
 

anniemac

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Chu, you brought up a very good question. Why would Tatiana/Christine call a member here and if this member had never signed up at the new casinos, where did she get the phone number? Did she just call to ask about the hubby and kids? If that be the case, wouldn't the member have known about the different names and about the new job? Doesn't make any sense to me.

Personally, the first time I get a phone call from any casino that I didn't solicit, will be the last time they get a dime from me. I do not want any personal contact with any casino personnel unless I have a problem and then I want it resolved by email.
 

rubyroyal

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While I was not privy to the conversation between the member and Christine I doubt very much that he/she would make up these stories especially on the involvement of CM himself. Unless the conversation was recorded we will never know who is right. However, I would like to know how the heck did Tatiana or whatever her name is get the player's phone number. If she was registered at R69 or RR then it's probably okay but if she retrieved this information from Cirrus' database that is an infringement of personal privacy. I any case, much as we dont want to punish a former employee of a rogue casino there are still questions to be answered.
Tatiana called this player as the player had an active account at Ruby Royal.

I need to say this AGAIN, there is NO association here with Cirrus or the virtual group apart from Tatiana having worked there over 2 years ago and having dealt with this player at her previous employer.

Tatiana was fully aware of who the player was before she called. She was excited to see the player now had an account at Ruby Royal so she could catch up after all this time.

The player was called on behalf of Ruby Royal and encouraged to make a deposit in the casino. The player was awarded a $10 ND free chip as a gift from Tatiana, no obligation. The player was promised an additional $20 ND bonus if they were to deposit in the casino. A day later the player came and deposited TWICE and after doing so was awarded the $20 ND bonus as promised by Tatiana.

We agree 100% that Tatiana should have informed the folks at CM that she used to work for the virtual group years ago and was now working for Ruby Royal, this was an oversight on our behalf and we apologized for this honest mistake.
 
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