Seems baffling but from what I gather this is the sequence of events:
The player registers an account at RR but didnt deposit yet. Possibly the free chip available to some other players like myself did not appear in the cashier so when Tatiana got excited in the knowledge that an old acquaintance had registered at RR, she decided to offer him a $10 free chip and letting him know that she was the former manageress of a casino she patronised in the past. The player was also promised during the conversation that if he deposited he would get an additional $20.
So the player first gets the $10 ND, then deposits twice and gets the additional $20 ND. I would guess that the player would not have been a big depositor otherwise why bother with only $10/$20 ND bonuses and that Tatiana treasures whales and minnows alike. The only part I dont understand is why the player would pm Bryan and relay a completely different story. What would this player benefit from? The mind boggles.
If it is claimed that this issue is in no way related to Cirrus, then RR's word can be taken on trust. However, as the thread title indicates, Tatiana also mentions R69 in the same breath. Is the story similar? I would also like the rep of R69 to comment on this.
The player registered an account and was in fact also eligible to play with our standard $11 free ND bonus which the player claimed. In total the player was given $41 (11+10+20) in ND bonuses and made two deposits.
Whether or not the player is a whale is not really the point, the player made two deposits, one minimum and one deposit just above the minimum.
Tatiana called the player initially to try and get them to deposit, as she does with other players that have not made their first deposit. When she came across this particular player, she realised she actually knew the player previously (hence the additional $10 free chip, no obligation).
Tatiana and myself are also employees of R69. That was the main confusion. Players are fully aware that Tatiana is employed by both casinos, we are part of the same group and all email communications from both casinos are signed as Tatiana, we are not hiding the fact that Tatiana nor myself are part of the Roulette69/Ruby Royal group.
I'm still boggled why the player has come up with this story, and to add to this, only got in touch with Bryan 3-4 days after she deposited (twice) at Ruby Royal and after Tatiana spoke to her on the phone..