Roulette69 manager situation

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Seems baffling but from what I gather this is the sequence of events:

The player registers an account at RR but didnt deposit yet. Possibly the free chip available to some other players like myself did not appear in the cashier so when Tatiana got excited in the knowledge that an old acquaintance had registered at RR, she decided to offer him a $10 free chip and letting him know that she was the former manageress of a casino she patronised in the past. The player was also promised during the conversation that if he deposited he would get an additional $20.

So the player first gets the $10 ND, then deposits twice and gets the additional $20 ND. I would guess that the player would not have been a big depositor otherwise why bother with only $10/$20 ND bonuses and that Tatiana treasures whales and minnows alike. The only part I dont understand is why the player would pm Bryan and relay a completely different story. What would this player benefit from? The mind boggles.

If it is claimed that this issue is in no way related to Cirrus, then RR's word can be taken on trust. However, as the thread title indicates, Tatiana also mentions R69 in the same breath. Is the story similar? I would also like the rep of R69 to comment on this.

The player registered an account and was in fact also eligible to play with our standard $11 free ND bonus which the player claimed. In total the player was given $41 (11+10+20) in ND bonuses and made two deposits.

Whether or not the player is a whale is not really the point, the player made two deposits, one minimum and one deposit just above the minimum.

Tatiana called the player initially to try and get them to deposit, as she does with other players that have not made their first deposit. When she came across this particular player, she realised she actually knew the player previously (hence the additional $10 free chip, no obligation).

Tatiana and myself are also employees of R69. That was the main confusion. Players are fully aware that Tatiana is employed by both casinos, we are part of the same group and all email communications from both casinos are signed as Tatiana, we are not hiding the fact that Tatiana nor myself are part of the Roulette69/Ruby Royal group.

I'm still boggled why the player has come up with this story, and to add to this, only got in touch with Bryan 3-4 days after she deposited (twice) at Ruby Royal and after Tatiana spoke to her on the phone..
 
If I am correct Bryan has been away an I think he got back on the 7th I am sure he had plenty of pm's an emails to wade thru
so no 1 except him an the sender knows when the email was sent

I personally would get upset if some 1 called my house from a casino to ask if I was gonna deposit after taking a free chip as you do Offer the free chip an not on the condition that you are going to deposit

Also IIRC the pm sender was under the impression that at 1st the person they was talking to was Christine aka cirrus casino when in fact it was Tatiana

Could Christine and Tatiana
be 1 in the same? An wether they had a history if in fact that is true I see that fact that the person notified you is a good thing just a heads up

Many players have a 1st name bases with the casino reps but it does not by any means mean that they are friends they both want to make money off this deal the casino an the depositer that is why Christine I mean Tatiana called them to see if they was gonna deposit

well Time will tell for sure

Cindy:rolleyes:
 
If I am correct Bryan has been away an I think he got back on the 7th I am sure he had plenty of pm's an emails to wade thru
so no 1 except him an the sender knows when the email was sent

I personally would get upset if some 1 called my house from a casino to ask if I was gonna deposit after taking a free chip as you do Offer the free chip an not on the condition that you are going to deposit

Also IIRC the pm sender was under the impression that at 1st the person they was talking to was Christine aka cirrus casino when in fact it was Tatiana

Could Christine and Tatiana
be 1 in the same
?
An wether they had a history if in fact that is true I see that fact that the person notified you is a good thing just a heads up

Many players have a 1st name bases with the casino reps but it does not by any means mean that they are friends they both want to make money off this deal the casino an the depositer that is why Christine I mean Tatiana called them to see if they was gonna deposit

well Time will tell for sure

Cindy:rolleyes:

Have you not even read this thread? All of that was established yesterday. Christine and Tatiana are the same person!

What exactly are you trying to say here? :what:
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Have you not even read this thread? All of that was established yesterday. Christine and Tatiana are the same person!

What exactly are you trying to say here? :what:
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yes Rob I have read the thread do you always have to yell at a poster in their own words again we are not stupid or childish I know I need glass's Thank You but I will get them when I am ready? You having fun with your bone picking at me thats cool I can take it what ever you try an dish out
I am just trying to wrap my mind around the post I do have that right to try an figure things out Just like you do oh Mighty One

so whats with the yelling?


Cindy
 
so whats with the yelling?

:confused: I thought yelling was all caps.

THIS WOULD BE YELLING!

I didn't see anywhere that Rob was yelling.
 
:confused: I thought yelling was all caps.

THIS WOULD BE YELLING!

I didn't see anywhere that Rob was yelling.

ok I was wrong for wording it as yelling but he doesnt have to highlight my post to where the letters are 1/2 of an inch tall like he has in the last 2 or 3 post that I have made


Cindy
 
ok I was wrong for wording it as yelling but he doesnt have to highlight my post to where the letters are 1/2 of an inch tall like he has in the last 2 or 3 post that I have made


Cindy

I fixed it for you..:) Better?
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The player registered an account and was in fact also eligible to play with our standard $11 free ND bonus which the player claimed. In total the player was given $41 (11+10+20) in ND bonuses and made two deposits.

Whether or not the player is a whale is not really the point, the player made two deposits, one minimum and one deposit just above the minimum.

Tatiana called the player initially to try and get them to deposit, as she does with other players that have not made their first deposit. When she came across this particular player, she realised she actually knew the player previously (hence the additional $10 free chip, no obligation).

Tatiana and myself are also employees of R69. That was the main confusion. Players are fully aware that Tatiana is employed by both casinos, we are part of the same group and all email communications from both casinos are signed as Tatiana, we are not hiding the fact that Tatiana nor myself are part of the Roulette69/Ruby Royal group.

I'm still boggled why the player has come up with this story, and to add to this, only got in touch with Bryan 3-4 days after she deposited (twice) at Ruby Royal and after Tatiana spoke to her on the phone..

Something's not coherent here. You mentioned that Tatiana called the player initially to ask them to deposit (a cold call) and only when she recognised this player that an additional free chip was offered. However, in your other post you mentioned that Tatiana fully realised who the player was before she called him/her. Sounds contradictory though it may not matter much.

So it's now the player's word against Tatiana's. I think we should try to get to the root of things as this involves the integrity of 2 persons. Who is lying? If the player had taken free chips and deposited this warrants some explanation as to why Bryan was pm'ed. On the other hand, if Tatiana were making calls to all players who registered and not deposited why was I not contacted?:D I took advantage of the free chip and havent deposited as yet. Yes, I know. I am a bonus abuser:D
 
...You mentioned that Tatiana called the player initially to ask them to deposit (a cold call) and only when she recognised this player that an additional free chip was offered. However, in your other post you mentioned that Tatiana fully realised who the player was before she called him/her. Sounds contradictory though it may not matter much...
What I gather is that Tatiana recognised the player from her past job. Apparently they had shared personal chit-chat stuff back then (family experiences and/or photos, etc.,) and Tatiana was happy to see this person sign up, so she called her to catch up and do the marketing thing. So it can't really be defined as a cold call. That's the casino's story. The player is adamant that this is not the case though - so it's turned into a she-said she-said sort of thing that will lead us only in circles.

One thing that I think is a "lesson-learned" is this is an inherent problem when managers get too close with players (visa versa). I've seen it happen a number of times when managers and players start exchanging phone numbers, photos, get way personal in chat sessions, etc., these can open a Pandora's box. I know it's hard since we are only human, but it should be kept in check
 
Guys, don't make us get out that can of Whoop-Ass! Chill thyself, if you please.

sure Maxx I can chill I do not post on multiple boards tho an I dont know where Rob is coming from I will not be answering any more of his post

Thanks

Cindy
 
yes Rob I have read the thread do you always have to yell at a poster in their own words again we are not stupid or childish I know I need glass's Thank You but I will get them when I am ready? You having fun with your bone picking at me thats cool I can take it what ever you try an dish out
I am just trying to wrap my mind around the post I do have that right to try an figure things out Just like you do oh Mighty One
Uncool and inaccurate response - Robwin doesn't always "yell" at posters. Who is we btw? And personally, I don't think he is having fun dealing with this at all. "Oh mighty one" is a bit over the top and can be construed as flaming. Please don't do this.

sure Maxx I can chill I do not post on multiple boards tho an I dont know where Rob is coming from I will not be answering any more of his post
Well, good. Please put him on your ignore list so we don't have to spend time policing uncool behavior. Thank you.
 
What I gather is that Tatiana recognised the player from her past job. Apparently they had shared personal chit-chat stuff back then (family experiences and/or photos, etc.,) and Tatiana was happy to see this person sign up, so she called her to catch up and do the marketing thing. So it can't really be defined as a cold call. That's the casino's story. The player is adamant that this is not the case though - so it's turned into a she-said she-said sort of thing that will lead us only in circles.

One thing that I think is a "lesson-learned" is this is an inherent problem when managers get too close with players (visa versa). I've seen it happen a number of times when managers and players start exchanging phone numbers, photos, get way personal in chat sessions, etc., these can open a Pandora's box. I know it's hard since we are only human, but it should be kept in check

Hmm, I'm curious about overfamiliar casino staff. I don't think it's about being human, I think it's just a way to get your money. People are quite capable of keeping a distance - they just don't want to because it is their job to get you to deposit more.
 
What I gather is that Tatiana recognised the player from her past job. Apparently they had shared personal chit-chat stuff back then (family experiences and/or photos, etc.,) and Tatiana was happy to see this person sign up, so she called her to catch up and do the marketing thing. So it can't really be defined as a cold call. That's the casino's story. The player is adamant that this is not the case though - so it's turned into a she-said she-said sort of thing that will lead us only in circles.

One thing that I think is a "lesson-learned" is this is an inherent problem when managers get too close with players (visa versa). I've seen it happen a number of times when managers and players start exchanging phone numbers, photos, get way personal in chat sessions, etc., these can open a Pandora's box. I know it's hard since we are only human, but it should be kept in check

To keep the record straight, i was the member who contacted Bryan after 2 days of deciding what to do and after getting advice from some fellow forum friends.

I opened an account with Ruby Royal Casino, to try them out on i guess it was a 10.00 promo, well i get a call that peaks my interest from a woman saying she is the manager of Ruby Royal and Roulette 69, the conversation goes into a tail spin, when she says "laurie, you know who this is right? ", i said you sound like someone i used to talk to in Costa Rica when i played at those rogue casinos, well what rogue casinos were they, "you know who it is laurie, yep its Christime" , i said to her and she said that was who she was Tatiana, Christine...............

I aked does C/M, know, she replied back , yes he does, but wants to keep things mum, well i start thinking, Bryan promotes them and has said to keep mum, something smells here and smells bad as he is a watchdog and would never put the almighty dollar before his forum.........

I pm'ed Bryan and was just in shock over this, as he has a strong hatred for this group of rogues and wanted to know if this was true or was he aware, he wasnt, he was as shocked as me.

I did make 2 deposits, one for the min and one for maybe 30 or so dollars, didnt take any bonuses but did see where she said she did put the 20.00 2 x max cashout thingy.


Look folks this woman is a former long time employee member of virtual, she was like the favorite almost adopted daughter of the rogue family that runs that group that has been stated in the past by former ex employees, well you know what if it was such a hell hole of a place why did she stay so long, she says we have shared a somewhat friendship, not true, i met her when i first started out playing at Cirrus, as a newbie i didnt know much but i sure found out how she was and stopped playing there. i then found a email from POC and contacted them, Andre was now working for them, he said they wasnt related(casino) and he had conflicts with Christine.

Every once in awhile i would have this woman named Victoria Santiago a manager from Cool Cat casino answer the phone while getting my western union info, she sounded like Christine but really didnt pay that much attention to it, untill Cindy , the new POC manager, told me she , Victoria was indeed Christine and used to laugh when i made my deposits and her husband the man she married and ex employee of this group also knew........it was all a fricking scam, a con job, just as they are still doing to players now.

Bryan says, we should commend her, well i dont, im sorry, i respect you and this forum but when i have to bow down and let a woman who is a creative liar, try to distort the truth of what was said, ill feel that the mighty dollar won out and its a sad day in meisterland.

Would we be so quick to forgive Virtual Danny, or Cris De Angelo if they turned over a new leaf and went to work some where else, they are no different from her, they all are a bunch of con artists and such be treated with caution.

As for Ruby Royal or the other casino, its nothing personal against you as im sure you run fine casinos, but be aware of who this person is unless this is another con game .I dont care, i dont play at those clip joints anymore and still try to steer players away from them, this is still the mission or do we just not give a shit anymore, just about the money.................laurie

Note: yes players and casino employees should not get close, this i agree, but its hard when its drilled into them, to make the player feel all warm and fuzzy and gain their trust, so more on the rogue casinos part tham the player imho.......
 
Lauriejim

I am glad you decided to admit to the PM. It may put some members at ease knowing that such a seasoned poster sent it. I was beginng to think a it was a newbie, or serial complainer. I would have not given what you said a lot of thought, had that been the case. I also think you pretty much had to do it. The mystery of the sex of the member was disclosed with the "she said, she said", instead of just using a universal "he". That statement made it sound very just girly girl gossipy.

It seems to be a resolved issue, but I'm very much not at ease with the whole situation. Now according to you, Tatiana left out a lot of her conversation to Bryan. According to her, it was a cut and dry catch-up, and hey, make a deposit conversation.

We were not privy to this conversation, but I ask myself, do I believe someone who was by her won admission a representative of a super rogue group, notorious for flat out lying to players and treating them like crap, or a forum member who could not possibly have anything to gain by warning CM of her involvement.

Unfortunately I believe Laruiejim would have been better off coming in the public forum with that very post she just made and let the members decide. Then R69/RR/Tatiana would have had to explain themselves. This is a forgiving for the most part, knowledgeable, board. Heretofore, Laurie has been made out to look somewhat like a rebelrousing schoolgirl, IMO. I commend you for bringing this to the forefront.
 
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...I aked does C/M, know, she replied back , yes he does, but wants to keep things mum...
That was the main issue for me since that is flat-out false. This was why they were yanked off of the site. This is why I took such a hard-ass stance. But after speaking with them yesterday, I decided to go forward and bring them back on.

So we have a choice, we can battle it out between the two, but without a recorded phone conversation it's just a slagging match.

Or we can decide to move on and consider this water under the bridge - your choice.
 
That was the main issue for me since that is flat-out false. This was why they were yanked off of the site. This is why I took such a hard-ass stance. But after speaking with them yesterday, I decided to go forward and bring them back on.

So we have a choice, we can battle it out between the two, but without a recorded phone conversation it's just a slagging match.

Or we can decide to move on and consider this water under the bridge - your choice.

I just arrived in Budapest for the affiliate conference so have limited access to email and internet.. Can i ask that we let this settle for a few days and then would really like to schedule a conference call between Tatiana, myself, Bryan and Lauriejim for early next week. Laurie, just so you know, we had a call with Bryan yesterday so its only fair that you are able to join in the discussion.

As Bryan pointed out, this whole he/said/she said game will have no end and i am hoping a conference call will finally resolve this issue.

I agree 100% that there should be a limit to personal involvement between casino staff and players and after this whole story, our management team had an in-depth discussion about this and we will take the appropriate steps to avoid this ever happening again in the future. That being said, i really feel a conference call to discuss this specific case will go along way in resolving the matter..
 
That was the main issue for me since that is flat-out false. This was why they were yanked off of the site. This is why I took such a hard-ass stance. But after speaking with them yesterday, I decided to go forward and bring them back on.

So we have a choice, we can battle it out between the two, but without a recorded phone conversation it's just a slagging match.

Or we can decide to move on and consider this water under the bridge - your choice.

My choice is to move on, no water under the bridge or slugging matches here, except to keep new players informed about these rogued casinos and to out them as any self respecting member of this forum should do, this includes affiliates also, who may promote them.

If Christine/ Victoria/ Tatiana has changed for the better and moved on to greener and better pastures, so be it, prolly the best thing she has ever done in her online casino history, but i will be watching this casino in the future with great interest, that is Ruby Royal, as they are taking U.S players, for any types of player issues and we will see just what and how Tatiana, the new and improved casino manager handles issues here on Cainomeister.

They will remain uninstalled on my computer as i just find it a bitter pill to swallow, just as bad as the 2 deposits i made to make sure she was the Mgr. and to get my ducks in a row.

So, i hope the casino thrives with the help of Tatiana and her valuable people skills she has managed to gain from previous employers..............

Im done with this thread and have spoke what was on my mind concerning this issue..................................(watches the water flow under the bridge)..........laurie
 
My choice is to move on, no water under the bridge or slugging matches here, except to keep new players informed about these rogued casinos and to out them as any self respecting member of this forum should do, this includes affiliates also, who may promote them.

If Christine/ Victoria/ Tatiana has changed for the better and moved on to greener and better pastures, so be it, prolly the best thing she has ever done in her online casino history, but i will be watching this casino in the future with great interest, that is Ruby Royal, as they are taking U.S players, for any types of player issues and we will see just what and how Tatiana, the new and improved casino manager handles issues here on Cainomeister.

They will remain uninstalled on my computer as i just find it a bitter pill to swallow, just as bad as the 2 deposits i made to make sure she was the Mgr. and to get my ducks in a row.

So, i hope the casino thrives with the help of Tatiana and her valuable people skills she has managed to gain from previous employers..............

Im done with this thread and have spoke what was on my mind concerning this issue..................................(watches the water flow under the bridge)..........laurie

I agree with your decision to move on. That being said, the offer for the conference call is still open should you want to discuss further.

thx
 
I just arrived in Budapest for the affiliate conference so have limited access to email and internet.. Can i ask that we let this settle for a few days and then would really like to schedule a conference call between Tatiana, myself, Bryan and Lauriejim for early next week. Laurie, just so you know, we had a call with Bryan yesterday so its only fair that you are able to join in the discussion.

As Bryan pointed out, this whole he/said/she said game will have no end and i am hoping a conference call will finally resolve this issue.

I agree 100% that there should be a limit to personal involvement between casino staff and players and after this whole story, our management team had an in-depth discussion about this and we will take the appropriate steps to avoid this ever happening again in the future. That being said, i really feel a conference call to discuss this specific case will go along way in resolving the matter..

I will be more than glad to have this call as i have nothing to hide, i would ask that another caller be added as i feel like it would be 3 against one, i would want to have Kasino King or another member of good standing in the forum, who is unbiased to hear this conversation also if acceptable to you and those concerned......laurie
 
I will be more than glad to have this call as i have nothing to hide, i would ask that another caller be added as i feel like it would be 3 against one, i would want to have Kasino King or another member of good standing in the forum, who is unbiased to hear this conversation also if acceptable to you and those concerned......laurie

Not a problem, i will get in touch with you early next week to schedule the call.
 
Jezus Krist woman...what is your problem here..:what:

Do you make it a habit of posting at different forum boards disrespecting the members?
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Derail

You know, Rob, you have been guilty here at Casinomeister for "scolding" posters when you do not like what they say, of calling them to task based on your opinion. You have been guilty of playing moderator here. You have been guilty of trying to push your views on other members here, and being demeaning when they refuse to see your view.

If you bait people, they are going to respond. And no matter what, all Casinomeister members are important and have value to this forum. Not just the "in" group of the month.

Derail Over! :thumbsup:
 
I don't see a problem with Roulette69 and RubyRoyal employing a former rogue manager. It's out in the open, and we all know it now.

But Tatitiana spent two years lying to players on a daily basis while in their employ. Old habits die hard.

Just my two cents.
 
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