RiZk SoW, unfair in my opinion.

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Excluding the wheel of F*ck all i have never had much of an issue with rizk and have at times defended them...

However i have to say that their conduct today has annoyed me.

I deposited this morning ( i had a thought fully verified months ago)
and got hit with a mesage

We have blocked your account as we need SoW documents.

that in itself is fine and i get that but it would be far better customer service to either pre warn you of this or better still block you from depositing until Sow was completed.

i have submitted the documents although as i am S/E i cant give them excatly what they ask for and i have heard nothing and guessing i will hear nothing now umtil Monday which basically means they are holding my money to ransom in exchange for the information which in my mind is tantermount to blackmail and is bang out of order ....

looked on some other threads and sebastian hasnt been online for a few days so hoping he may pop up soon and possibly help to resolve this....

casinos do have a knack of knowing how to piss of players unnecessary.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
but then they couldn't hold onto your money and try to avoid giving it you back could they?
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
Great way to treat your customers Risk, lock them out and take their deposit on a Friday evening when they just fancy a little gamble after probably a hard weeks work. OP dump them and move on to a casino that appreciates your custom!! Gotta vote with your feet so these tactics stop or the casinos go out of business!!!
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
so i withdraw last sun 450$. from Canada fastpayout bullshit. had to reverify again passport. bank pdfs. so they say banktranfer bs bankwire i get this am 450$ to 410$. my bank took 17$ risk provider take rest. sent to sebastian. what the fuck going on risk.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Suppose it depends where he is from, but if its UK then the casino cannot with old funds.

You might want to read through some previous threads :)
Also, thats a misconception, as they can if they submit a SAR, in fact they are legally obliged to. However, it is rare that will actually be done.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
To be clear on this

Me the OP cannot withdraw it as they have blocked all transactions!!

I can see the tactic behind it

If they email me saying don’t deposit cos it will be blocked until you submit SoW then I would probably play elsewhere instead for ease

However this method forces your arm... and it’s not as if I have an issue doing it... but being in essence blackmailed to do it fucks me off...

It’s literally like this...

Right then ya bitch

We have £200 of yours held to ransom!

So we are going to piss you about and get all the info we need right now cos we know that you have no choice if you want your money back or to play and hopefully once it’s all done despite being annoyed you will continue to play in the vein hope of hitting something other than 5 x 10p spins on the wheel of filth !!!!

I would argue that they are in breach of the New laws ( if they are even in effect yet) for taking it before requesting the checks...

It just grates on me that they have to act like this...

And this is a 2 x winner of the CM awards !!

Wrong diddly wrong wrong

At least when Paddy power made me go through SoW they gave me £100 cash bonus for the hassle


Rizk... oh no we take £200 from you and wave it at you like a fucking carrot on a stick...

Hey donkey punter... come get it!!
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
And what’s more annoying

The proof they want is...

Employment contract with amount I earn

And pay slip

You can’t ring them


And I am self employed

So I have neither of these things
There is no suggestion of what to do in that case

So I have sent them a months bank statement from the business account which is in my name showing withdrawals to myself and money coming in and out...

Whether that’s sufficient I have no idea however I sent this at 9am this morning and haven’t heard a bloody thing!!!

Way to go rizk!!! Cheers for that
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity :confused:

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them :thumbsup:
 
Last edited:

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
no more fuckin deposits for me all the stess meister man time to put this so called accredited casino down a notch till they treat the paying customer right.no wonder sebastian has not beeen around.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity :confused:

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them :thumbsup:

Because the GC are clueless in what really needs doing to clean the industry up!

All these new rules and legislations are pissing in the wind when it comes to actually achieving anything.

I have had many dealings with the GC over the years and they are the equivalent of a group of old war veterans ( picture dads army!!) with muskets trying to fight a battle against an entire army carrying the latest weapons...

They have no clue what the real issues are
But want to be seen to be pro-active.

So they sit round a table drinking tea and coming up with ideas on how to make the gambling world a better place when the reality is they have no clue what the issues are!

What they actually need is someone from this side of the fence with programming knowledge and experience to join them and start putting both the games themselves and the actions of the operators under the microscope....

The whole industry is bent from top to bottom.
It’s all cloak and dagger and not operated as we are advised.

Things like the lack of bonuses now due to the GC rulings have only served to hinder us players not help us... all this ID shit is pointless ( to prove a point on this my mate plays under his mrs account ) he has recently had to verify and managed to get fully verified in her name ( with coral) including SoW without having to ask her for anything..: and yet he walks into coral using his key fob and can withdraw winnings even though it’s in someone else’s name... so what has all this actually achieved

The real crime is how players are treated and how games are now so misleading yet legal!!
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
They are in breach. That money should at least be accessible to you should you want to withdraw it.

MT Securetrade seem to be making a bit of a hash of applying these new rules.

They are probably being over cautious after their recent fines but they find themselves breaching another part of LCCP!
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity :confused:

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them :thumbsup:

Precisely. I would even go on to say that these checks shoud not be conducted after a deposit either. Because that way they are still holding your cash hostage until you go through thier checks.

Instead these SoW and any other KYC checks should be done immediately after a successful withdrawal. That way the players money isn't being held to ransom in any way.

I just had a case the past few weeks with Metal Casino. A withdrawal of £90 triggered a KYC process that I had already been through, and they insisted it wasn't a SoW request despite asking for my Bank Statement.

Either way they rejected a proof of Address Letter and said it was too "Blurry". There was nothing wrong with the letter at all. It was 100% Legible and they were just playing thier usual tactic of hoping I'd reverse my withdrawal, which I didn't do.

The problem then became that the letter was passing the 3 month stage literally a day after I sent it. I sent it on 12th of May, and it was expiring on the 13th. So when I pressed them a few days later about why they rejected the document they then started playing the "Document is too old" card. Fecking cretins the whole MT Secure Trade bunch. That was the only letter I had.

So I sent them an online Bank Statement in pdf format that has my name and address on it and they still rejected that as proof of address.

I was christened Patrick, but my Bank Account name displays Paddy; what I've always been known as...they asked for an explanation and accepted what I told them; and still refused the Bank Statement. Funnilly I signed up to Metal as Paddy and they themselves changed the name on my Metal account to Patrick upon the first KYC process.

They kept returning my withdrawal to my account, then used an excuse that I input the wrong BIC number; which I copied and pasted on every occassion (Impossible for a typo). They just did not want to pay out or accept my documents. So I gave in, played the money away and self excluded from all these piece of shit MT Secure Trade Casinos. They will always find a problem with one of your documents when there is none, and they will lie and call them "Blurry" and such and ask you to send another document instead, all in the hope they can make you crack and play away any withdrawal. Complete License breach.

I contacted the UKGC and they are useless. They only really care about making sure people aren't laundering and don't really concern themselves with how casino's conduct themselves in the KYC/SoW process even if they are rejecting to payout to 70 year old people who have no clue what an ADR or the UKGC is. Borderline thieves and they use, abuse and hide behind the UKGC as the reason. Makes me sick how they can conduct themselves in such a manner with no consequences.
 
Last edited:

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Precisely. I would even go on to say that these checks shoud not be conducted after a deposit either. Because that way they are still holding your cash hostage until you go through thier checks.

Instead these SoW and any other KYC checks should be done immediately after a successful withdrawal. That way the players money isn't being held to ransom in any way.

I just had a case the past few weeks with Metal Casino. A withdrawal of £90 triggered a KYC process that I had already been through, and they insisted it wasn't a SoW request despite asking for my Bank Statement.

Either way they rejected a proof of Address Letter and said it was too "Blurry". There was nothing wrong with the letter at all. It was 100% Legible and they were just playing thier usual tactic of hoping I'd reverse my withdrawal, which I didn't do.

The problem then became that the letter was passing the 3 month stage literally a day after I sent it. I sent it on 12th of May, and it was expiring on the 13th. So when I pressed them a few days later about why they rejected the document they then started playing the "Document is too old" card. Fecking cretins the whole MT Secure Trade bunch. That was the only letter I had.

So I sent them an online Bank Statement in pdf format that has my name and address on it and they still rejected that as proof of address.

I was christened Patrick, but my Bank Account name displays Paddy; what I've always been known as...they asked for an explanation and accepted what I told them; and still refused the Bank Statement. Funnilly I signed up to Metal as Paddy and they themselves changed the name on my Metal account to Patrick upon the first KYC process.

They kept returning my withdrawal to my account, then used an excuse that I input the wrong BIC number; which I copied and pasted on every occassion (Impossible for a typo). They just did not want to pay out or accept my documents. So I gave in, played the money away and self excluded from all these piece of shit MT Secure Trade Casinos. They will always find a problem with one of your documents when there is none, and they will lie and call them "Blurry" and such and ask you to send another document instead, all in the hope they can make you crack and play away any withdrawal. Complete License breach.

I contacted the UKGC and they are useless. They only really care about making sure people aren't laundering and don't really concern themselves with how casino's conduct themselves in the KYC/SoW process even if they are rejecting to payout to 70 year old people who have no clue what an ADR or the UKGC is. Borderline thieves and they use, abuse and hide behind the UKGC as the reason. Makes me sick how they can conduct themselves in such a manner with no consequences.

That sounds like a nightmare.

The UKGC only care about licences being followed, they didn't even care about that previously. Political pressure and gambling addicition stated, criminal cases have made them take notice in recent times. I would suggest they are far more approachable now than they ever have been in the past. Will they get your money back? No, that's not what they are there to do. They are there to govern the sector and ensure compliance but normally they will insist the casinos fix their mess with a customer when a breach or weakness is found.
 
Top