RiZk SoW, unfair in my opinion.

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Isn't that last bit 'subject to aml regs' etc.. the issue the casinos can still hide behind?

No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
People should also remember GIG's data security is a complete joke before they send off any sensitive financial documents to them. I would rather chop my legs off before giving them anything like what they ask for.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.

I think it would be helpful as happens with some other ombudsmen [which is essentially what an adr is] if annually they published some of the case outcomes and examples of customer complaints, so there is consistency and casinos know generally what they should do.

Because if a casino won't release a player's funds and the ukgc don't investigate individual consumer complaints then it will be the ADR's deciding these matters
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Mt secure have been doing this for at least 12 months onwards, I had same problem a locked account blank blank docs had already sent in verified account, they still blocked the account on a deposit of 100 & demanded sow which I refused, even the captain at rizk could not help me, I requested my deposit back they refused & I parted company with them,never to return.
 

Sasukdcf

Full Member
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Jan 3, 2015
Location
Norwich
Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?

The new regs and the CMA's rulings have to be separated.

The regs are around pre verification and doc requests. The CMA ruling is around withholding customer funds whilst the casino get these docs. The CMA state thst customers must still have access to the funds in the account even if the casino don't have the docs. By freezing the account they are in breach of the ruling and hence the LCCP. What Rizk should have done was continue with the account open and put a period of notice on it in which docs would be required. It seems they have just frozen the account completely which is wrong.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves :)

Any suggestion for a new casino !!??
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves :)

Any suggestion for a new casino !!??

Slotty Vegas?....Oh wait!!

Casumo, Vslots, Novibet, LV Bet
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
I liked video slots but they pulled the same stunt

Let me deposit £1500 over the course of a month and then when I went To withdraw £500 blocked me for verification purposes


So I complied withdrew and closed the account !!
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
To date paddypower is the only one that has done it the right way in my opinion ans contacted me in advance and told me a date by which I would need to provide SoW

After that account would be locked until it was supplied...

And as I said they gave me £100 for the faffing about !!

So kudos to them

But sadly they don’t have wwtbam on their site which is my favourite slot!!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
They're all at it in one form or another. One casino that shall remain nameless, and is fairly similar-sounding to Veo Legas, has asked for fairly routine KYC (no SoW - yet) and despite me not complying to date, they're still taking deposits.

So if my money was dirty and I was trying to launder it (I am) and/ or I was in no position to afford to gamble (I'm not) then they seem rather tickety-boo about the whole thing.

Good, wholesome, uniformed standards these casinos are adhering to, not at all the Wild West :thumbsup:
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Well apparently now I have to supply my tax self assessment form completed ??


Well as that’s a SELF assessment form I could fill out any fucking bullshit on that so surely a business and personal bank statement showing money paid and received to myself is a far better proof of funds than a bloody form I have to fill in myself ??

Unreal

Way to go rizk


Oh and my vip host has also not returned any of my emails or requests via chat for a phone call

So my honest opinion on this would be to steer clear of rizk if you haven’t completed an sow
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
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Dec 9, 2017
Location
jacksonspoint ontario canada
it took 2 weeks to reverify my account in the meantime i withdrew for second time in a year. fist withdraw was for 150$ banktranfer not bankwire they said. hits my bank at 114$ like wtf . i complain they refund difference .last week withdrawal 450$. hits my bank 410$. 40$ charge.wtf.i coplain they say sorry. well found my messages in here from last year. when. they say its to be banktransfer .sent that as report. how rizkcasino is that far up accredited i have know fucking idea.they are the worst for verifying and withdraw. not a dime more till they refund charges fuck you.
 

Casinomeister

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Staff member
Joined
Jun 30, 1998
Location
Bierland
it took 2 weeks to reverify my account in the meantime i withdrew for second time in a year. fist withdraw was for 150$ banktranfer not bankwire they said. hits my bank at 114$ like wtf . i complain they refund difference .last week withdrawal 450$. hits my bank 410$. 40$ charge.wtf.i coplain they say sorry. well found my messages in here from last year. when. they say its to be banktransfer .sent that as report. how rizkcasino is that far up accredited i have know fucking idea.they are the worst for verifying and withdraw. not a dime more till they refund charges fuck you.

30 day suspension for telling a casino rep to fuck off. Do it again and it's permanent.
 
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