All N1 casinos demanding outrageous SOW so be aware

As ever, PABs are welcome. The PAB Rules are here and a guide to submitting is here. Bring 'em on!

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
 
N1 Casino is an Accredited Casino at Casinomeister
I've already published complaints to Askgamblers. Regarding Crazy Fox and Bingo Bonga casino.

Best Regards
Nemacyst
 
I've already published complaints to Askgamblers. Regarding Crazy Fox and Bingo Bonga casino.
I see. Well if those don't turn out as you'd like feel free to PAB at that time. As long as your issue(s) are not actively being pursued elsewhere we're happy to dig into them for you. The only exception being if a designated ADR has ruled on the matter, then we'd likely be wasting your time and ours.

- Max
 
So you won 800$ with your first 30$ deposit son?
SOW mf.
Reject every document without even looking
Ask impossible combination for proof of anything
For your own security
Blame MGA

#N1 :)

Sorry Max
 
So you won 800$ with your first 30$ deposit son?
SOW mf.
Reject every document without even looking
Ask impossible combination for proof of anything
For your own security
Blame MGA

#N1 :)

Sorry Max
No worries. It's fantastic to have people of such great wisdom and insight, able to see across continents to "know" the truth without even trying. Happy days! :cheerleader: As the song goes "Shine on you crazy diamond".

- Max
 
Joining the thread to see if there are fellow customers sharing my situation and if any of you have some piece of advice to share. Like others here, I submitted the SOW documents required by a casino operated by N1 Interactive immediately upon request. Now it's been almost a week and nobody is disposable to assist me with any updates. Customer support has told me various things but the narrative changes, from the documents allegedly been seen three days ago, to recently having 'been seen but being checked again', and now to 'no updates' have been heard from the team. Goes without saying that a withdraw has not advanced in the meantime. The website suggests that verifications would be completed within 24 hours upon promptly submitting relevant documents... I am saddened by this lack of transparency in keeping people waiting and not being able to reach 'the relevant department'. Acknowledging their right and duty to carry out such checks - but the past six months' deposits totalled at 400, hence really confused as to how this process seems to be beyond complicated and disregard my customer experience.
 
My wife is being harrashed by these fkers also. She played today and managed to withdraw few hundred. Now they r asking: 6month payslips,6month bank statements , 6 month skrill statement and selfie with id (elbow visible) :D . Everything else would be fine but why 6 month skrill statement? Ive send her money with skrill very many times and i wonder will this cause more problems and checkups? Completely bulls**t. I allready said that let it be and let them keep the moneys. I will put up a word about these dodgy fkers so they will lose at least same sum the wd is :D but she wants to proceed so quess it wont hurt to try
 
Hey @HerrNilsson21

While I'm not a regular rep and can't represent directly any brand, I'm defo curious why it takes so long for you. Can you PM me your email and the casino in which this happening? I'm very curious person :D

BR,

V.
You cant be serious with this post Mr ignore all my PMs for help since 2020. Not one response to me.

@Casinomeister @maxd you have a rep here who completely ignores players pleas for help and shows up to try and alienate people only.

Also, if you go through alot of dama/n1 casino threads there are dozens of tags looking for his help and he has responded to almost none.

I have the screenshots of the attempted convos/help for years with this joker if you need them.

If he is not a regular rep, which I dont even know what that means, maybe time to remove his purple rep status since he rarely if ever helps people aside to show up and act like a smug when he feels like it.

Not good behavior or representation of the casinomeister rep title. Embarassing actually. Guys like Jan and Mark and others who show up everyday earn that title so to be handed it for a guy who doesnt even log in for 6 months at a time is ridiculous (look at his log in history)
 
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... If he is not a regular rep, which I dont even know what that means, maybe time to remove his purple rep status ...
@homerbert was a regular rep -- meaning the "official" voice of the company here at Casinomeister -- some years ago and single-handedly shepherded Dama out of the darkness and into the mainstream of respectable casinos. He and I worked fairly close together through that time and whatever you may think of his participation currently he earned enormous respect (from us at least) for what he doggedly accomplished then.

As I understand it he moved on to other responsibilities within his company some time ago and thus hasn't been able to continue with his rep responsibilities in the same capacity he once did. I think I'm safe in saying that out of respect for his past efforts we were happy to leave his rep accreditation in place though I do understand where that may have become somewhat misleading. The fault there is on us, not him.

- Max
 
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You cant be serious with this post Mr ignore all my PMs for help since 2020. Not one response to me.

@Casinomeister @maxd you have a rep here who completely ignores players pleas for help and shows up to try and alienate people only.

Also, if you go through alot of dama/n1 casino threads there are dozens of tags looking for his help and he has responded to almost none.

I have the screenshots of the attempted convos/help for years with this joker if you need them.

If he is not a regular rep, which I dont even know what that means, maybe time to remove his purple rep status since he rarely if ever helps people aside to show up and act like a smug when he feels like it.

Not good behavior or representation of the casinomeister rep title. Embarassing actually. Guys like Jan and Mark and others who show up everyday earn that title so to be handed it for a guy who doesnt even log in for 6 months at a time is ridiculous (look at his log in history)
Hey @lockinlove

It's true, but once again - I'm representing entities, not any casino in particular.

If you have any troubles guys - you can always PAB - trust me it works really well and our team will reply to CM pretty quickly and will be happy to assist with whatever is needed.

In regards to purple colour etc - I don't think we are kids and it is about status or colour - for me, it does not matter. The fact that I still care about how our company works with end users and I'm ALWAYS here to chime in if something really happened.

Basically, your complaint is not for me, it's not about the delay in something etc (your last complaint) - it's about you don't want to provide docs which were requested. How can I help in such a case? Lift requirements that my colleagues from the AML team follow based on regulator requirements? It will not happen.

But guys, if any of our WL casinos will try to do something out of the line - just PAB and it will be solved. If you really do believe that I need to look into it personally for some reason - you can send me PM, yes, there is a chance I will forget to reply (I have a million duties, it's true, and I can forget it's true) - but 99% chance I will give instructions to someone to push it and look into it.


Sorry for not being your best REP lockinlove, but I never pretended nor wanted to go in this direction. But we do play fair and that's I'm still here - to see that things go okay and no bad things happen. And also I'm here because I love this forum and community, and it is not related to status/colour/whatsoever.

Hope it clarifies things.

Br,

V.
 
Moneys gone and account closure requested. No one from my family will never touch n1 casinos again and i will forward this message to everyone im contact with. Absolutely bs asking ridicilious documents right after withdrawal request. If its needed it must be asked before even playing.
 
Hey @lockinlove

It's true, but once again - I'm representing entities, not any casino in particular.

If you have any troubles guys - you can always PAB - trust me it works really well and our team will reply to CM pretty quickly and will be happy to assist with whatever is needed.

In regards to purple colour etc - I don't think we are kids and it is about status or colour - for me, it does not matter. The fact that I still care about how our company works with end users and I'm ALWAYS here to chime in if something really happened.

Basically, your complaint is not for me, it's not about the delay in something etc (your last complaint) - it's about you don't want to provide docs which were requested. How can I help in such a case? Lift requirements that my colleagues from the AML team follow based on regulator requirements? It will not happen.

But guys, if any of our WL casinos will try to do something out of the line - just PAB and it will be solved. If you really do believe that I need to look into it personally for some reason - you can send me PM, yes, there is a chance I will forget to reply (I have a million duties, it's true, and I can forget it's true) - but 99% chance I will give instructions to someone to push it and look into it.


Sorry for not being your best REP lockinlove, but I never pretended nor wanted to go in this direction. But we do play fair and that's I'm still here - to see that things go okay and no bad things happen. And also I'm here because I love this forum and community, and it is not related to status/colour/whatsoever.

Hope it clarifies things.

Br,

V.
Who said anything about kids or insinuated such? Having the purple rep title is given to those held to higher standards is the point so you completely missed that.

Reps are meant to be PMd and a PAB isnt always needed as a first step.

I sent you messages asking if you represent dama/n1 still and then I asked you to help with an issue. You ignored both and are responding now. One was over 2 years ago and the other 5 months ago.

Max has explained the situation now and it is what it is.
 
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@homerbert was a regular rep -- meaning the "official" voice of the company here at Casinomeister -- some years ago and single-handedly shepherded Dama out of the darkness and into the mainstream of respectable casinos. He and I worked fairly close together through that time and whatever you may think of his participation currently he earned enormous respect (from us at least) for what he doggedly accomplished then.

As I understand it he moved on to other responsibilities within his company some time ago and thus hasn't been able to continue with his rep responsibilities in the same capacity he once did. I think I'm safe in saying that out of respect for his past efforts we were happy to leave his rep accreditation in place though I do understand where that may have become somewhat misleading. The fault there is on us, not him.

- Max
I know who he is and how good of a rep he was back then as my run ins with him were always helpful and positive.

And yes an announcement or something would have been nice. Searching his name and tags I see dozens of requests of help from him with no responses. Not really fair to anyone. Now its clarified and we know.
 
I just read Bryans message to me. Pretty good explanation of why he was gone lol

Hope you are doing well Homerbert and will be back around a bit. I remember you from well before you were even a rep of a casino and just a regular poster. Your post just kind of erked me because you were banging on someone for not responding fast enough...

Remember why you were gone or slow to respond. It COULD be the case for others too. less jabbing, more professionalism imo
 
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My wife is being harrashed by these fkers also. She played today and managed to withdraw few hundred. Now they r asking: 6month payslips,6month bank statements , 6 month skrill statement and selfie with id (elbow visible) :D . Everything else would be fine but why 6 month skrill statement? Ive send her money with skrill very many times and i wonder will this cause more problems and checkups? Completely bulls**t. I allready said that let it be and let them keep the moneys. I will put up a word about these dodgy fkers so they will lose at least same sum the wd is :D but she wants to proceed so quess it wont hurt to try

Just wait until they request you to lick the elbow.
 
The only time I was asked a weird crazy selfie request was when I asked a chat agent at getslots if I could keep 350 euros after clearing a free spin bonus that had a 100 euros max cashout.

The agent responded with : the manager says it fine but please upload a selfie with you holding you drivers license in one hand and that the elbow of the same arm has to be completely visible.
It sounds easy but just try it. I was laughing and understood how cruel this was. I felt humiliated and pretty sure they enjoyed it.

They paid in minutes. Not many casinos would have done that considering I was not playing there on a regular basis.
Humiliation or die. Make your choice
 
N1 Casino is an Accredited Casino at Casinomeister

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