Well, given that the main issue is (and always has been) the payment processing aspect of Rival operators, your casino should actually be included with the other 'White' labels. Providing your own CS doesnt help players get paid any faster.
However, given that your casino doesnt meet the full criteria for a 'White" Label, maybe we should create a new category called 'Grey Label' or possibly even 'Off-White Label' to make sure players are aware of the differences.
Well, if the Rival setup was not so DELIBERATELY deceptive, 21Grand would NOT have this problem. Players, and watchdog sites, will err on the side of caution, so refusal to give information is going to be seen as "has something to hide".
Where Rival & white label operators HAVE given information in the past, THEY HAVE LIED (or at least mislead), and have later been found out.
Often, what is said is contradicted by what is on the website (such is the case with 21Grand). The 21Grand website states the casino is WHOLLY owned & operated by Silverstone (AKA Rival), and NOT by the "marketing partners" at 21Grand. 21Grand provide the marketing, CS, but NOT the processing, and they have NO POWER WHATSOEVER to make Rival pay THEIR players any faster than other players whose payments are being processed by Rival.
The planet23 website (above) is yet ANOTHER example of confused players logging in to what WAS their casino, and where they still have money, and nearly dying of shock
because the website seems to have been hijacked, and they have heard NOTHING about this.
Normally, when a casino changes hands, it's fronting domain goes along with it. What is happening at Rival is not only unusual, it is UNIQUE, but is one of the arrangements Rival & operators worked very hard at to keep secret from players. With this secret suddenly out, and with Rival completely wrong footed (no chance to prepare a "press release", not even of the "firefighting" type), players have bolted for the exit as fast as they can, and now doubt EVERY SINGLE Rival white label because of what ELSE has been kept secret, and will come along to rob them of their balances.
The problem with the domains, as illustrated above with planet23, is that players can no longer go to the website to make contact with the original casino, because not only has it changed into a general affiliate marketing site (and revealing the TRUE nature of these Rival white label "operators" in the process - yet ANOTHER recently exposed secret), the process has been acrimonious, and all evidence that there ever was a planet23 casino has been erased - no information to players, not even a link forwarding them to the new entity to contact with planet23 casino related issues. This also happened when Vanguard closed, and although they told AFFILIATES, they did not tell PLAYERS. A couple of affiliates posted the notification from Vanguard, and it was clear that Vanguard felt Rival was to blame, and it was obvious the closure was down to an acrimonious dispute between Rival & Vanguard, and they were NOT prepared to assist Rival in any way in taking over the casino & continuing to run it. As a result of this, players were left out in the cold, being used by Vanguard as pawns in the dispute to "win points" against Rival by forcing them to set up a new domain to continue operating Vanguard, rather than passing them the original Vanguard domain such that as far as players were concerned, the process was seamless, and they could access the website & customer support at all times during the transfer process.
More recently, the Rival white label casinos have been removed from the not recommended list because the CEO of Rival has told Bryan that Rival WILL continue to honour payments to players and affiliates when white label operators cease operating their white label casino.
In the case of Rival, who runs the processing is the most important determination of risk to players, since those casinos who operate their own processing will NOT be affected by this "domino effect" caused by white label operators failing to meet their obligations to Rival, which then leads to Rival processing not having the expected liquidity, thus leading to payment delays.
The statement from the Rival CEO indicates that whilst there may be delays, Rival are committed to making good on all payments due.
In one respect, this makes Rival SAFER than some other casinos, where the software provider does NOT step in to make good on payments due to players and affiliates when the operator goes bust. Far from keeping this secret, Rival should have made it clear to players that the white label model offered this additional safety feature to players that is lacking in most other casinos.
lol
