we use a lot of templates where I work for Voice recognition of large documents. The template is a good short cut to get you there but you have to rely on the folks using it to fill in the variables correctly. We highlight the variables like thisso the user sees it and knows it requires action.
In my example I want them to put in right or left. I defaulted right and if that's correct they can skip it. If it's wrong they need to change it.
I'm guessing they use the same kind of templates that require the staff to fill in the blanks for example:
Hello [customer name] how can I help you
Standard business practice now days, But the whole argument was about to begin with the 2.50 max limit, Surley that they could of picked this up when using such things,
I take nothing away from the reps reps here, What I do not like is the ignorance from some support across alot of sites, Im even douting a few reps here now, (my option only) Nothing to do with the the site in question, Im not the best of writers or readers but can asure you I do my best and no when shits is shit
EDIT, yes but where do you go wrong from looking at deposits, If there are templates than the cs must of put the 2.50, Again unless that template was already filled, such as what if you put in 30 31 32 34 53 65 75 there be no end