Resolved Horrible Experience at Tropica Casino - Rival

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
we use a lot of templates where I work for Voice recognition of large documents. The template is a good short cut to get you there but you have to rely on the folks using it to fill in the variables correctly. We highlight the variables like this
so the user sees it and knows it requires action.
In my example I want them to put in right or left. I defaulted right and if that's correct they can skip it. If it's wrong they need to change it.

I'm guessing they use the same kind of templates that require the staff to fill in the blanks for example:

Hello [customer name] how can I help you​


Standard business practice now days, But the whole argument was about to begin with the 2.50 max limit, Surley that they could of picked this up when using such things,

I take nothing away from the reps reps here, What I do not like is the ignorance from some support across alot of sites, Im even douting a few reps here now, (my option only) Nothing to do with the the site in question, Im not the best of writers or readers but can asure you I do my best and no when shits is shit
Happy spinning
EDIT, yes but where do you go wrong from looking at deposits, If there are templates than the cs must of put the 2.50, Again unless that template was already filled, such as what if you put in 30 31 32 34 53 65 75 there be no end​
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
I've noticed that on Casholot's help file for blackjack the rules are just false(Same brand as Tropica)...I would NOT have deposited there if I had known that help file was inaccurate..such as being able to DOUBLE after a split or double on soft hands..

7XV3z9P.png


"you can double after a split" - FALSE

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Also you can double after recieving your first two cards is complete uninformative...

Want to double a soft hand?...out of luck!

WSswKOT.png



Fix the help file to accurately represent the blackjack game
 

bowlingbob

Full Member
Joined
May 1, 2008
Location
usa
I hope you weren't playing on a bonus you probably just cost yourself a withdrawl :rolleyes: Agree I've looked at the help file before for the multi hand blackjack and it doesn't represent the actual game they are dealing. Again I'm sure its all a misunderstanding or clerical error on the back end either that or nobody actually tests the games there.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi there,

Please advise what is missing from our help file as our files are pretty much standard for the industry.

1. I had a look at Wikipedia for BJ rules and this is what they say for DoubleDown:

"hxxp://en.wikipedia.org/wiki/Blackjack

Double down: The player is allowed to increase the initial bet by up to 100% in exchange for committing to stand after receiving exactly one more card. The additional bet is placed in the betting box next to the original bet. Some games do not permit the player to increase the bet by amounts other than 100%. Non-controlling players may double their wager or decline to do so, but they are bound by the controlling player's decision to take only one card."

There is no more information than that and pretty much our cashier help file is a summary of their definition.

2. I then looked at competitors. At Guts, the help file states:

"Double

The player may double his bet after viewing his initial two cards.
He will then only be allowed one additional hit to complete his hand.
It is also possible to Double after a Split, except after splitting two aces.

Splitting

If a player is dealt two cards of the same value (including two of the same face cards), he is entitled to "split" the cards and double his initial bet.
Only one split is allowed
He will now be playing two hands of Blackjack, one at a time.
The first hand is dealt a second card.
The player must decide whether he would like to Stand or take another card by clicking Hit.
Once the player has finished the first hand, he must move onto the second, repeating the same process.
After the player is satisfied with both hands it is the dealer's turn.
The dealer will now reveal his other card and take additional cards until he has a total of 17 or more.
Note: The player cannot hit on split aces. The dealer deals a second card only for each hand."

3. At RTG

" Doubling - You can only Double once in Blackjack.

Splitting - You can split the first two cards dealt if they are of equal point value. When you split, you must place an additional bet that is equal to the ante. You will now have two hands. You can continue to hit for each hand, unless the split was made for a pair of Aces, in which case you can only hit once for each hand."

4. Oddsmatrix

Their single hand NETENT BJ help file does not load. I checked their iSoftBet version and it states:

""DOUBLE"
The player can press the “DOUBLE” button after having received his first two cards.
This option will automatically double the initial bet made by the player and the dealer will serve the player a third card face up.
The player will not be able to receive any other card.
It is only possible for the player to double when he receives his first two cards or after having split his game.

"SPLIT"
If the first two cards received by the player have the same value, the player will be entitled to split his hand into two different hands..
Each hand is played independently.
The player plays now with two different hands and he can ask for as many cards as he wants for each of his hands so long as he does not exceed 21.
If the player wants to split two Aces, if he gets Blackjack it will be considered a single 21. In this case a 21 from the croupier will be considered a draw. "

I think you can see where I am going with this. Those are the only ones I chose and I think we can agree that their help files are similar if not the same as ours? I am willing to check all the accredited casinos, but I am sure I will find similar information.

I will say once more that if you have any suggestions, then please do so constructively in a polite and professional manner in a thread or via PM. To keep attacking our brands just for the hell of it is not what this forum is about. If you're not happy with us, then vote with your feet and your wallet, but to keep complaining about things that are in YOUR control, is a waste of everyone's time (it took 2 hours to prepare this reply). If you don't like the terms, don't use a bonus. If you don't want to pay the withdrawal fee, don't cash out less than $250. If something is missing from a help file, just ask for it to be added.

I hope we can all move on in a way that helps build the brands into a group you're all happy to frequent.

Regards,
Dieter
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Hi there,

Please advise what is missing from our help file as our files are pretty much standard for the industry.

(cut for economy of space)

I hope we can all move on in a way that helps build the brands into a group you're all happy to frequent.

Regards,
Dieter

What appears to be missing in the example images from DarkMage is the respective 'button' for doubling or splitting. Either the help file is wrong or the game is not allowing play which the help file says should be available.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi,

I don't believe one can double up in multi-hand blackjack if your hand is 8 or lower. Not sure if anyone can confirm this here?

If something is wrong in the file and needs to be changed, then please let me know what it is and I will have Rival make the amendments. Right now, I really have no clue as to what is wrong and what needs to be changed (that could just be the 120 hour week though : )

Good night all,
Dieter
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
What a pity :(

We have an active rep here from RIVAL and a lot of people do all to eject him.

All here are crying because no rep from a game developer is here. Well, we have one here (Thunderkick) and all he hears is that their games are shit.

Some reps were here, really active (Igor for example), and all they heard was crap from a bunch of loosers and fraudsters.

I had never any problems with this group.

But what I learned today is the following:

Make a deposit, start to cry about anything (fees for cash out etc.), make it public and you can be sure that you get your deposit back and have 100$ extra cash.

I play these casinos since April this year and I ASKED what the meaning of DoubleUp is. And the CS told me in clear words that a side bet is part of the bet. A bet has a number and if you double down then this is part of the bet. If you deposit 10000 and your bet is 50 you can double down, no problem. But for sure, it makes no sense to play 3$ BJ bets when they just count 10% to the WR.

In my opinion you tried something and it didn`t worked the way you wanted.

If I`m totally wrong please feel free to contact me.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Hi,

I don't believe one can double up in multi-hand blackjack if your hand is 8 or lower. Not sure if anyone can confirm this here?

If something is wrong in the file and needs to be changed, then please let me know what it is and I will have Rival make the amendments. Right now, I really have no clue as to what is wrong and what needs to be changed (that could just be the 120 hour week though : )

Good night all,
Dieter

Personally, I'm not a blackjack player but I just wanted to illustrate what the previous poster was trying to convey. If those particular rules are different between the multi-hand and single-hand versions I would have hoped that would have been something Darkmage would have mentioned.

Anyways, thank you Dieter for your prompt attention in this matter and to this forum in general.
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
Personally, I'm not a blackjack player but I just wanted to illustrate what the previous poster was trying to convey. If those particular rules are different between the multi-hand and single-hand versions I would have hoped that would have been something Darkmage would have mentioned.

Anyways, thank you Dieter for your prompt attention in this matter and to this forum in general.

The help file is the exact same for single and multi hand for blackjack.

They both say that double after split is allowed..


However, the game does not offer the chance to double when the opportunity comes up after a split.

I could forgive the inability to double a soft hand even though the help file makes it sound like you can double HOWEVER the help files are inaccurate when they say you can double after a split.


This little tweak dramatically tilts edge into house favor BTW...
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
The help file is the exact same for single and multi hand for blackjack.

They both say that double after split is allowed..


However, the game does not offer the chance to double when the opportunity comes up after a split.

I could forgive the inability to double a soft hand even though the help file makes it sound like you can double HOWEVER the help files are inaccurate when they say you can double after a split.


This little tweak dramatically tilts edge into house favor BTW...

But to be fair

if there is a mistake in the help file, then this is a RIVAL issue not a Tropica issue. Slots capital, which are accredited, have exactly the same help file and rules.
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
Hi,

I don't believe one can double up in multi-hand blackjack if your hand is 8 or lower. Not sure if anyone can confirm this here?

If something is wrong in the file and needs to be changed, then please let me know what it is and I will have Rival make the amendments. Right now, I really have no clue as to what is wrong and what needs to be changed (that could just be the 120 hour week though : )

Good night all,
Dieter

You can only double down in multi hand on 9,10,11 everything else does not offer the option.

Your help file should read as the game plays now:


You may only double if your first 2 cards add to 9,10,11
Double after split is not allowed

But to be fair

if there is a mistake in the help file, then this is a RIVAL issue not a Tropica issue. Slots capital, which are accredited, have exactly the same help file and rules.

Yes, I just was able to replicate the same inability to double after split on Slots Capital as well.

I'm assuming the game once did play the way listed in the help files but Rival tweaked the game at some point to lean dramatically more in the house favor and never updated the help file.

The expected RTP listed in the help file is way off what the game actually pays with this ruleset.



I do give rival props though for offering decent odds on their craps instead of the old 3x you see at RTG and 3Dice.
 

Refilliates Casinos

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Joined
Oct 29, 2009
Location
Rival Powered
Hi,

I will ask Rival to change the Help file, but for the record, Rival can't/won't change a game to suit them. It would quickly be exposed and the damage to their reputation would far outweigh any profit from having made any changes.

I showed that our competitors seem to have the same term, so I guess others are also unsure about this.

Will try and get the help file changed today. Thank you for pointing it out to us.

Regards,
Dieter
 

Refilliates Casinos

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Joined
Oct 29, 2009
Location
Rival Powered
Hi,

Will these changes to the rules file suffice?

Double Down

• First 2 cards: Players may double down on 9, 10 or 11 only. There is no doubling on a hand totaling a value of 8 or less
• There is no doubling or re-splitting after a player has split his or her hand
• The Double Down Wager is equal to your original win amount

Thank you,
Dieter
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
Hi,

Will these changes to the rules file suffice?

Double Down

• First 2 cards: Players may double down on 9, 10 or 11 only. There is no doubling on a hand totaling a value of 8 or less
• There is no doubling or re-splitting after a player has split his or her hand
• The Double Down Wager is equal to your original win amount

Thank you,
Dieter

Yes, those rulesets would accurately represent how the game is dealt in regards to doubling.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi,

• There is no doubling or re-splitting after a player has split his or her hand

I just tested it now and I was able to split after splitting - 3 times. I assume therefore that the terms should read:

Double Down

• First 2 cards: Players may double down on 9, 10 or 11 only. There is no doubling on a hand totaling a value of 8 or less
• There is no doubling after a player has split his or her hand
• You can split after splitting up to 3 times
• The Double Down Wager is equal to your original win amount

Please confirm.
 

DarkMage

Full Member
Joined
Jul 24, 2008
Location
USA
Hi,

• There is no doubling or re-splitting after a player has split his or her hand

I just tested it now and I was able to split after splitting - 3 times. I assume therefore that this term should read:

• There is no doubling after a player has split his or her hand

Please confirm.

Yes that is true, you are able to split up to 3 times but you can't double on any split.
 

quber

Senior Member
Joined
Feb 25, 2004
Location
Europe
Hi,

Will these changes to the rules file suffice?

Double Down

• First 2 cards: Players may double down on 9, 10 or 11 only. There is no doubling on a hand totaling a value of 8 or less
• There is no doubling or re-splitting after a player has split his or her hand
• The Double Down Wager is equal to your original win amount

Thank you,
Dieter

Line 3 should be - The double down wager is equal to your original WAGER amount.

Regarding the size of bet allowed during a bonus I truly believe it should only apply to the original bet and not any Insurance, Doubles or Splits. If the Double up in the Promo rules do refer to this Doubling Down then there is no mention of splits or insurance so are they allowed?

If I bet $1 then take insurance then split 3 times i have a total bet of $5 so if i deposited $40 i have now broken the rules even though my initial bet was only 2.5% of deposit, if I am not allowed this bet then I am being forced into a lower RTP game as basic strategy is being denied to me.

This would be a rare occurrence so no advantage player would plan it into his abusing strategy, in fact an advantage player wouldn't take this bet so only a genuine recreational player is being punished.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi,

This is what we submitted to Rival to add to the Help file:

Double Down

• First 2 cards: Players may double down on 9, 10 or 11 only. There is no doubling on a hand totaling a value of 8 or less
• There is no doubling after a player has split his or her hand
• You can split your hand up to 3 times
• The Double Down Wager is equal to your original wager amount

WRT the balance of your post: Insurance is not seen as a bet, but as a purchase. I.e. you are paying to save your cards from a dealer having BJ. Our software won't record it as part of the bet.

Doubling and Splitting will increase your bet by the same amount as your initial wager. For now, there appears to be 2 options:

1. Don't take up this bonus type if you wish to play BJ
2. Make a larger deposit to allow for splitting and doubling

Another option is for us to allow 20% Max Bet on BJ instead of 10%, but I will need to run it by the team first to see if it makes sense.

Will be in touch ASAP.

Regards,
Dieter
 

bowlingbob

Full Member
Joined
May 1, 2008
Location
usa
Hi everyone I had a day or so to mull this over. I do apologize to Dieter that I did not see his last PM and it had gone unnoticed on my end that he was willing to waive the hefty wire fee for a smaller withdrawl. Initially it was frustrating because as he said I was on the one software platform of his that didn't lay out the withdrawl terms meant specifically for US players even though he said they were there before I started playing. Typically, the casinos I've played at that offer a wire transfer withdrawl option is reserved for large balance accounts because of the fees associated for both party's. That's why I was surprised they were willing to offer this for as little as a $100 withdrawl and it stated no fees. As some have stated it can be frustrating playing from the US. You have to be willing to play a riskier bankroll strategy when playing online casinos due to all the fee's. Players outside of the US can utilize ewallets and transfer funds in and out of casinos and maybe if they double up their $50 deposit to $100 that is a good day whereas the US player doesn't have that luxury.

Anyways, as far as being denied the withdrawl I still disagree with this decision because it seems like a players trap term when playing on the bonus in a table game like blackjack where as even if I was managing my bets accordingly at $1 per hand I would have been sacrificing EV if I was dealt a pair that basic strategy says to split and then have to double down both hands. I like that Dieter has ideas such as raising the maximum bet % on blackjack so that a player would have more options if he chooses to play blackjack while on a bonus. However, in my case that doesn't help me as I was the guinea pig so to speak and brought this to people's attention. I'm sure there are some other casinos who have not well thought out their max bet terms also when allowing blackjack to be played that the player may have to end up getting several bets on the table because thats what the book calls for. I have a better idea just to completely eliminate blackjack from being played on the bonus all together. I have played other softwares that allow you to play blackjack and slots on a bonus with no max bet terms and others that simply offer separate bonuses for slots or table games. Perhaps I was all to used to playing on those sites and not having to worry about it. BTW, those casinos are all listed in the accredited section of this site.

I really feel like Dieter is here to help his players in their best interest and not intentionally deny their winnings just because Rival has made it easy for him to do so. However, I doubt he has had cases like mine to deal with since it becomes such a grey area when specifically playing blackjack under their bonus terms with the splits/doubles. A table game like PaiGow for example is a lot more cut and dry since you only place one bet in that game. Also its great that hes updating those stale help files that I know have been on other Rivals for years even though I knew the multi hand blackjack has been incorrect for quite some time. I'm sure all of this being brought to his attention has caused him significant time and energy but now it accurately reflects the games being dealt to the player.

Also, the majority of my winnings I made was on the slots and not the blackjack. I only played it for a change of pace and since it only counts towards 1/10th of the wagering. I made profit maybe like 30 bucks from the blackjack only because I had one run where I was dealt 11 winning hands in a row.

Anyways, I feel at least some positive will come at my expense. It's opened the eyes to the casino that maybe the terms should be more specific or perhaps different max bet % limits set for games like blackjack and in the future other players won't fall into this trap.

I believe in the baptism by fire thread vinylweatherman thoroughly explained my thoughts exactly except he's really able to convey his points well in his posts much better than I can. At least someone gets it and where I'm coming from and not just that I was someone negligently breaking the terms without paying due care. I'm really not sure why the thread got closed after his last post but it was well laid out and made a lot of sense. He made some great points that most people just aren't getting it maybe because they are slot players I don't know. Perhaps he has an agenda I'm not sure but there certainly are a few here that make sure their agenda is heard when it comes to this casino so seemed unfair to close it just based on his comments. Like I said most of my winnings weren't even won on the game blackjack but slots.

I have asked Dieter to re look into this via PM as some suggested to do so by sending the rep a PM.

It was a kind gesture in lieu of all the confusion he offered a $100 free chip. However, its limited to $100 max cash out and has $6,000 wagering attached to it. Something I'm definitely not interested in chasing. It's just setting myself up for more failure as I've never been able to complete one of those types crazy high wagering in the past on other casinos that offer similar wagering.

Lastly, after this frustrating situation I decided to play in a land based casino last night where I don't have to worry about all the rules of the online casinos and I can just relax, gamble and have fun. I utilized my free slot play in a quarter video poker machine and hit a club royal flush for 4,000 credits. It felt so refreshing to not have to worry about if you are going to get the money or not and as a US player really the best option to gamble is only in a land based setting. Maybe it was karma's way coming back to me. Who knows.

Take Care
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hi everyone I had a day or so to mull this over. I do apologize to Dieter that I did not see his last PM and it had gone unnoticed on my end that he was willing to waive the hefty wire fee for a smaller withdrawl. Initially it was frustrating because as he said I was on the one software platform of his that didn't lay out the withdrawl terms meant specifically for US players even though he said they were there before I started playing. Typically, the casinos I've played at that offer a wire transfer withdrawl option is reserved for large balance accounts because of the fees associated for both party's. That's why I was surprised they were willing to offer this for as little as a $100 withdrawl and it stated no fees. As some have stated it can be frustrating playing from the US. You have to be willing to play a riskier bankroll strategy when playing online casinos due to all the fee's. Players outside of the US can utilize ewallets and transfer funds in and out of casinos and maybe if they double up their $50 deposit to $100 that is a good day whereas the US player doesn't have that luxury.

Anyways, as far as being denied the withdrawl I still disagree with this decision because it seems like a players trap term when playing on the bonus in a table game like blackjack where as even if I was managing my bets accordingly at $1 per hand I would have been sacrificing EV if I was dealt a pair that basic strategy says to split and then have to double down both hands. I like that Dieter has ideas such as raising the maximum bet % on blackjack so that a player would have more options if he chooses to play blackjack while on a bonus. However, in my case that doesn't help me as I was the guinea pig so to speak and brought this to people's attention. I'm sure there are some other casinos who have not well thought out their max bet terms also when allowing blackjack to be played that the player may have to end up getting several bets on the table because thats what the book calls for. I have a better idea just to completely eliminate blackjack from being played on the bonus all together. I have played other softwares that allow you to play blackjack and slots on a bonus with no max bet terms and others that simply offer separate bonuses for slots or table games. Perhaps I was all to used to playing on those sites and not having to worry about it. BTW, those casinos are all listed in the accredited section of this site.

I really feel like Dieter is here to help his players in their best interest and not intentionally deny their winnings just because Rival has made it easy for him to do so. However, I doubt he has had cases like mine to deal with since it becomes such a grey area when specifically playing blackjack under their bonus terms with the splits/doubles. A table game like PaiGow for example is a lot more cut and dry since you only place one bet in that game. Also its great that hes updating those stale help files that I know have been on other Rivals for years even though I knew the multi hand blackjack has been incorrect for quite some time. I'm sure all of this being brought to his attention has caused him significant time and energy but now it accurately reflects the games being dealt to the player.

Also, the majority of my winnings I made was on the slots and not the blackjack. I only played it for a change of pace and since it only counts towards 1/10th of the wagering. I made profit maybe like 30 bucks from the blackjack only because I had one run where I was dealt 11 winning hands in a row.

Anyways, I feel at least some positive will come at my expense. It's opened the eyes to the casino that maybe the terms should be more specific or perhaps different max bet % limits set for games like blackjack and in the future other players won't fall into this trap.

I believe in the baptism by fire thread vinylweatherman thoroughly explained my thoughts exactly except he's really able to convey his points well in his posts much better than I can. At least someone gets it and where I'm coming from and not just that I was someone negligently breaking the terms without paying due care. I'm really not sure why the thread got closed after his last post but it was well laid out and made a lot of sense. He made some great points that most people just aren't getting it maybe because they are slot players I don't know. Perhaps he has an agenda I'm not sure but there certainly are a few here that make sure their agenda is heard when it comes to this casino so seemed unfair to close it just based on his comments. Like I said most of my winnings weren't even won on the game blackjack but slots.

I have asked Dieter to re look into this via PM as some suggested to do so by sending the rep a PM.

It was a kind gesture in lieu of all the confusion he offered a $100 free chip. However, its limited to $100 max cash out and has $6,000 wagering attached to it. Something I'm definitely not interested in chasing. It's just setting myself up for more failure as I've never been able to complete one of those types crazy high wagering in the past on other casinos that offer similar wagering.

Lastly, after this frustrating situation I decided to play in a land based casino last night where I don't have to worry about all the rules of the online casinos and I can just relax, gamble and have fun. I utilized my free slot play in a quarter video poker machine and hit a club royal flush for 4,000 credits. It felt so refreshing to not have to worry about if you are going to get the money or not and as a US player really the best option to gamble is only in a land based setting. Maybe it was karma's way coming back to me. Who knows.

Take Care
Dieter?100 NDB with 100 max WD and 6k WR? Come on, better just give nothing!
 

LuckyJacks

Dormant account
Joined
Dec 15, 2014
Location
los angeles
Hi long time lurker, first time poster here at this forum. But I'm not new to online gambling or gambling in general. I have played at places like 3Dice and Bovada because I like the table games there. On the bonuses there you can bet up to the table max even on bonuses... I read this thread and would not want to play at a place like Tropica Casino.

First off Doubling Down is played like a separate bet at any casino I've ever played at. Just like splitting and insurance are separate bets. So they shouldn't really be added to the original bet like this place is trying to do. When you double down at a casino you put a seperate wager next to the original bet...when the dealer pays you (if you win), he puts your winnings next to each respective bet. So I don't really think this online casino should count it as part of the first bet. Also, I wouldn't play at any casino like Tropica Casino where the most you can bet on blackjack is $3 if you deposited $30...or $10 if you deposited $100, well at least with the bonus. IDK it just seems like there's so many rules not spelled out clearly in this bonus that its like the casino wants to find a way to not have to pay you any money.
 

Refilliates Casinos

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Joined
Oct 29, 2009
Location
Rival Powered
Dieter?100 NDB with 100 max WD and 6k WR? Come on, better just give nothing!

Hi there,

60x wagering on free chips that pay out $/£/€100 is not bad considering it is free money. I get 80x wagering on $10 free at Slotsmagic. Our 50% daily cashback has only 10x wagering and VIPS and loyal customers enjoy real money credits with no wagering.

We give away free cash every day. This means that you have a chance to make 100 bucks every day, hence the 60x wagering.

Regards,
Dieter
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Morning guys,

Having checked 10 competitors and our software, doubling down is not seen as a separate bet as it is for splitting. Insurance is not a bet, but a purchase of protection.

When you Double Down on a $5 bet, your total bet is now $10. I.e. you do not have 2 piles of $5 as you see when you split. If you win on a Double Down, you are paid on $10 whereas if you win on a split, you win on $5 (even though the total bet is $10, you could lose $5 if the one hand loses).

That said, it's semantics. If your total bet is higher than the Max Bet set by the terms, then it is a breach of terms. We have already established this here and in threads pertaining to other casinos where this issue raised its' head. Does that mean we're right - definitely not... please continue reading:

I understand (and appreciate) that having the Max Bet restricts the game been played on a certain bet sizes if you made a small deposit to play. This means you have 4 options, namely: 1) Don't play MH BJ, but stick to normal BJ or 2) Don't take a bonus or 3) Play MH BJ, but make sure your initial bet won't see you exceed the Max Bet limit when you split (up too 3 times) or double down and 4) Make a larger deposit that covers your style of play and conforms to Max Bet requirements.

There is the fifth option whereby we allow 20% max bet wagering, but as mentioned yesterday, I need to sit with the guys to make sure it does not open the door to abuse.

The help file has been updated with generic text, but we will be adding our own text to that shortly to make sure you're correctly informed.


I need to stress that we take all feedback seriously. This means that if something can improved without putting us risk, we will do it. We have demonstrated over and over that we will do what it takes to make sure the player experience is a good one.

I will update here on the 20% Rule Change as soon as we make that decision.

Have a good day,
Dieter
 

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
Hi there,

60x wagering on free chips that pay out $/£/€100 is not bad considering it is free money. I get 80x wagering on $10 free at Slotsmagic. Our 50% daily cashback has only 10x wagering and VIPS and loyal customers enjoy real money credits with no wagering.

We give away free cash every day. This means that you have a chance to make 100 bucks every day, hence the 60x wagering.

Regards,
Dieter



Hej Dieter

Wagering at Tropica. In my cashier wagering is 24x for the daily 50%

Free chip = 120x.

I never understood why Danish players has to wager double. I see no difference coming from Usa and Demark. So please explain?

I did make some deposits, also withdraws, everything just great, but when I do get cashback or a free chip, the wagering is insane for me, no chance of making it so its just fun Money, worthless.

Just my op.
 
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