external image

rival runaround

mark421

Dormant account
Joined
Apr 4, 2002
Location
pittsburgh,pa.
cashed out 325$ on the 25th of feb at pantasia this is my 6th cashout there ,i go to live chat to see what's taking so long they say they needed more docs and said they sent email,but didn'tsend anything,i sent in my docs long ago,last month tropica did and said the same thing,waited till i contacted them to say they sent email for docs ,which they sent nothing,anybody else getting the runaround from rival?
 
cashed out 325$ on the 25th of feb at pantasia this is my 6th cashout there ,i go to live chat to see what's taking so long they say they needed more docs and said they sent email,but didn'tsend anything,i sent in my docs long ago,last month tropica did and said the same thing,waited till i contacted them to say they sent email for docs ,which they sent nothing,anybody else getting the runaround from rival?

Mark, most Rivals are pulling this stunt recently.

The casino will NOT ask you for docs etc until you email them to find out where you cashout is.....and THEN they have the audacity to start the timer for the 4.99 to 5 business day cashout timeframe from that point but will take longer because it takes them several days to look at your ID and then a few more days to read it.

Seriously, this is just total crap. If the casino needs docs etc they should request them within 24 hours of your cashout being made.....putting the onus on the player to send them is just another excuse to hold on to the players' money (and it was the OPs SIXTH withdrawal for goodness sake!!)

Bryan/Max - could you please consider 'not recommending' Rival casinos that do this to players? This kind of behaviour has 'rogue' written all over it!

Mark - I would PAB if I were you.
 
i am so p**sed now they tell me to resend the faxback(live chat)
,but i can't find it on the homepage and they don't answer my emails,live chat is like 2 year olds,and the phone # always says not available,i can't even reverse it because it's been processing for 9 days,i'm going to be done with rivals
 
Hi Mark,

Just as a heads up the Terms regarding a PAB stipulate that you agree not to post about the complaint at CM or any other forum whilst the PAB is being handle.

You may want to stop posting about it. Otherwise you risk it being dropped.

Again just a friendly reminder :thumbsup:


Cheers

:)

Dave
 
.....

Mark, I just went through the same,exact thing at a different Rival. Did you deposit using a credit card ? Otherwise you don't need the faxback form. They finally informed me of that gem after two months. Seriously, I know what your saying about the live support, phone unanswered, emails unanswered but keep after them. Live support is probably your best chance to reach them. It took me two months, one week but I was finally paid.
 
If you ever encounter even the slightest difficulty withdrawing from Pure Vegas then please let me know and I will intervene.

As a matter of fact, a couple members already contacted me during the withdrawal process and I was able to monitor everything, and it was all too smooth. I am here to help, so make sure to stay in touch.

Sorry that you have to deal with these issues, but not all casinos were created equally.

Thanks,

Pure Vegas Casino
 
If you ever encounter even the slightest difficulty withdrawing from Pure Vegas then please let me know and I will intervene.

As a matter of fact, a couple members already contacted me during the withdrawal process and I was able to monitor everything, and it was all too smooth. I am here to help, so make sure to stay in touch.

Sorry that you have to deal with these issues, but not all casinos were created equally.

Thanks,

Pure Vegas Casino

With all due respect, IMO it is inappropriate for you to post like that in this thread.

Your casino doesnt use Rival software, and nobody has said anything about Pure Vegas at all.

It smacks of 'well they dont treat you right so come and play with us' - which is self-promotion - which is advertising and it doesnt belong in a discussion thread.

It is very close to a 'cloaked ad' and also 'hijacking'...the thread is about a player having an issue with a completely unrelated operator and your contribution has nothing to do with the topic at hand...and it certainly doesnt help the OP at all.
 
Hi Nifty29 -

Please forgive me if I insulted you or anyone else... I wasn't expecting your reaction, but fair enough. This is the world's greatest and most interesting casino forum, but I got to tread lightly. Ok...

It was more in response to the "run around" aspect of the original post and others currently active. As a former online player myself, I know how frustrating communication can get with online operations. This post is full of frustration, and there are several other similar threads on the forum as well. Reading daily in this forum, I see a lot of complaints regarding to level of service, processing delays, casino SPAM, player bans, on and on --- simply crazy times these days.

With such uncertainty out there, it's getting tougher and tougher for the players. My only point was that I will be available on this forum to help people along if they encounter difficulties. We can't guarantee perfection, but we can sure try.
 
Hi Nifty29 -

Please forgive me if I insulted you or anyone else... I wasn't expecting your reaction, but fair enough. This is the world's greatest and most interesting casino forum, but I got to tread lightly. Ok...

I didnt say anything about being insulted - just that it was inappropriate in this thread. If you had posted this in a thread about your casino then its appropriate, as the thread is about your casino. Do you see where Im coming from? Imagine if another casino rep saw this and posted "Yes well we, like Pure Vegas, will always get things sorted for you etc etc"? And then maybe another rep? I cant ever remember a rep from another casino posting comment in a thread about a competitor, telling everyone that they wont have the same problems if they play at their casino...and there is a reason for that....it isnt appropriate.

It was more in response to the "run around" aspect of the original post and others currently active. As a former online player myself, I know how frustrating communication can get with online operations. This post is full of frustration, and there are several other similar threads on the forum as well. Reading daily in this forum, I see a lot of complaints regarding to level of service, processing delays, casino SPAM, player bans, on and on --- simply crazy times these days.

Well thats fair enough - no problem there - so why not post something like "As a former online player I really feel that this is an unfortunate situation and its just not right etc etc" - it was unnecessary to tell everyone about how you handle things at Pure Vegas and spruik your services as a rep...the fact you are a registered rep is enough...if a played needs your help they will contact you surely?

With such uncertainty out there, it's getting tougher and tougher for the players. My only point was that I will be available on this forum to help people along if they encounter difficulties. We can't guarantee perfection, but we can sure try.

Yes it is getting tougher, and as stated above we know you are available to help with Pure Vegas - but it doesnt help the OP one bit, apart from possibly enticing them to your casino. I mean, its a bit like being in a store when a customer is having an issue, and interjecting with "you would never have this problem at my store" - it doesnt help them at all, but its handy bit of PR.

Im sure your intentions were good (well I hope so anyway), but it could very well be interpreted as self-promotion, which is why other reps dont do it. Its nothing personal, I dont know you, but its all about perception.
 
cashed out 325$ on the 25th of feb at pantasia this is my 6th cashout there ,i go to live chat to see what's taking so long they say they needed more docs and said they sent email,but didn'tsend anything,i sent in my docs long ago,last month tropica did and said the same thing,waited till i contacted them to say they sent email for docs ,which they sent nothing,anybody else getting the runaround from rival?

Hi Mark,

We at Vegas Regal Casino would never want to give players a run around. We understand that any form of intentional stalling is not only dishonest, but ti is a bad business decision, since we know a withdrawal should be delivered ASAP, since the faster the payout, the happier the customer. And we are in it for the long run, which means we need to keep customers happy.

We do make every effort to inform players of their obligations regarding cash outs. On our site it is clearly stated that certain deposit/withdrawal methods require docs. We also have a system to email players as soon as they request a cash out informing them if they need to provide docs.

I must say we have had issues in the past regarding these emails getting out. Spam filters and other email issues have made it so we have had isolated cases of players not receiving their emails. However we are constantly on the lookout for such issues and we deal with such issues with the utmost urgency as we know communication is key to any relationship, including casino-player relationships.

If you ever do experience any trouble with our Rival powered establishment; Vegas Regal Casino, then please let me know, since I will make sure you receive satisfaction.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.
 
Ah the imfamous first withdraw at a Bonne Chance Rival Casino (most of the rivals).

1. You make a withdraw.
2. You wait 4-5 days with nothing doing.
3. You contact support.
4. They ask 'did you not see the e-mail we sent asking for your ID documents?'
5. No, because it was never sent.
6. Support rep e-mails you the request and faxback form, which this time magically appears. Despite you not amending your e-mail safe list in case the first was blocked as junk. God bless them pixies eh?
7. You send in your documents and your withdraw is reset back to 5 working days, after your docs are approved.
8. Sometime later, normally the last microsecond of the 5th working day, you'll get your cashout.

It's transparent and stinks, it's happened too many times to be a co-incident. Would any Rival rep care to explain\misdirect\lie?

Rival Casinos this has never happened with for me - Sloto, Box 24. Not under the Bonne Chance banner, they are first class. There may be others.

One piece of advise, send in your ID to support as soon as you make your withdraw. That way its there and ready.
 
Ah the imfamous first withdraw at a Bonne Chance Rival Casino (most of the rivals).

1. You make a withdraw.
2. You wait 4-5 days with nothing doing.
3. You contact support.
4. They ask 'did you not see the e-mail we sent asking for your ID documents?'
5. No, because it was never sent.
6. Support rep e-mails you the request and faxback form, which this time magically appears. Despite you not amending your e-mail safe list in case the first was blocked as junk. God bless them pixies eh?
7. You send in your documents and your withdraw is reset back to 5 working days, after your docs are approved.
8. Sometime later, normally the last microsecond of the 5th working day, you'll get your cashout.

It's transparent and stinks, it's happened too many times to be a co-incident. Would any Rival rep care to explain\misdirect\lie?

Rival Casinos this has never happened with for me - Sloto, Box 24. Not under the Bonne Chance banner, they are first class. There may be others.

One piece of advise, send in your ID to support as soon as you make your withdraw. That way its there and ready.

This exact same thing happened to me this week.

I lodged a withdrawal request on Sat 27/2 and then sent 2 emails to casino support to get the ID doc form. Neither of my emails were responded to, so I contacted live support a few days later and again nothing. I finally got the form after contacting live support the 2nd time. I then the docs in and got paid 3 days later because the 2 - 5 withdrawal period resets.

I am still waiting on 2 more withdrawals from last Sunday 28/2 and just hope I get paid. Its not a great way to retain customers.
 
it's really getting to be a joke theses jokers that just wont pay or hope you will reverse , in my thinking if they got a problem with doc's all the time

then do the honest thing and require docs before play it's really disgusting how low they sink [id toss them off a pier if i could with a cinder block around the neck if it were leagle ;)
 
It seems that the issue is not solely with Rival. In the past week, I have been given the runaround by 2 accredited RTG casinos. One of them verified my information thru the phone but when I asked 2 days later, they claimed there was no trace of the phone call. The other RTG told me my account was verifed but when I found out it wasnt they lied and told me that I could not make a withdrawal because I need to wager more. What the heck is happening? These 2 RTGs are new and the only 2 I registered at during the past week.
 
It seems that the issue is not solely with Rival. In the past week, I have been given the runaround by 2 accredited RTG casinos. One of them verified my information thru the phone but when I asked 2 days later, they claimed there was no trace of the phone call. The other RTG told me my account was verified but when I found out it wasn't they lied and told me that I could not make a withdrawal because I need to wager more. What the heck is happening? These 2 RTGs are new and the only 2 I registered at during the past week.

we need to see what there $$$$ STREGNTH IS LIKE A BANK SHOWS ITS
NUMBERS TO DEPOSITORS

land casinos sometimes put a few mill on display on entering

TRANSPARANCY a lot of these guys are going down

I M H O RC
 
Well it is becoming very clear that waiting for 4-5 days and then asking for docs (even though the player has withdrawn many times previously without them or has already submitted them) and then making the player wait another 5+ business days is a Rival-instigated 'policy' across all white labels.

Check out the link below:

https://www.casinomeister.com/forums/threads/vegas-regal-cash-out-is-turning-into-a-nightmare.36707/

It is happening too often to be isolated cases - there can be no doubt this has been a business decision to deliberately delay cashouts.

Im going to PM Max to see what he thinks.

IMO its a disgrace.
 
Well it is becoming very clear that waiting for 4-5 days and then asking for docs (even though the player has withdrawn many times previously without them or has already submitted them) and then making the player wait another 5+ business days is a Rival-instigated 'policy' across all white labels.

Check out the link below:

https://www.casinomeister.com/forums/threads/vegas-regal-cash-out-is-turning-into-a-nightmare.36707/

It is happening too often to be isolated cases - there can be no doubt this has been a business decision to deliberately delay cashouts.

Im going to PM Max to see what he thinks.

IMO its a disgrace.

I completely agree Nifty. It's sad that this is what the U.S. player has left to choose from. I think it's common knowledge how much I revile Rival as a whole, but honestly...the more I read on here, the more I think that the best thing that could happen is that the whole company just close up shop (only after everyone ie. affies and players, get whatever monies are due to them). If you read any of the affiliate forums, you will see that they are now dicking around their affiliates as well in re: progressive jackpot contributions, and charging affiliates for same (or something like that, lol).

I've always thought these white labels ran on a shoestring budget, and I think the credit card situation that arose last month has pushed them to the breaking point. Add in to that the blanket bonus banning, accusations of bonus abuse, customer support that ranks up there with the worst on the net...and bonus offers that are nothing less than predatory. What you are left with is a software provider/white label operation that borders on rogue.

And now we have these payment "delays" (again). This isn't the first time Rival have done this over their short history. Just search the forum for Rival delayed payments or something similar. It's been a re-occurring issue over the last couple of years.

If this is the only option I had left as a player, I'm afraid my gambling days would be long over.
 
If this is the only option I had left as a player, I'm afraid my gambling days would be long over.

The only Rivals I'm going to be depositing at are those with a proven track record of prompt payments - Sloto, and maybe Box24. I'm not familiar with every single Rival, but there are others which are slow-paying and they will not get my business, as a result.
 
Is this only happening at the Rival's that have the shared (centralized) customer support?

Yes it seems so - basically all the Rivals except SlotoCash.

It appears that individual managers/operators are having to tow the company line more and more each day. It all started when just about all operators invoked the shared Rival bonus ban database (late 2009) and has continued on to 5 business day cashouts (many of the semi-independents were 24-48 hrs previously), ridiculous bonus restrictions, and now these delaying tactics.

Reps like NicolasJohnson are great guys and do what they can, but I get the feeling their ability to go against the grain and listen to players is being diminished.
 
Is this only happening at the Rival's that have the shared (centralized) customer support?
Wish I could help you but I closed all my Rival aka Bonne Chance accounts over a year ago after a year of putting up with their designed fraudlent schemes, memba???
 
Yes it seems so - basically all the Rivals except SlotoCash.

That's not exactly accurate Nifty, Box24 Casino is also a NON-WHITE LABEL Brand which has it's own in-house support and also it's own independent processor. Pay outs are made there within 48 hours. Lets at least give credence where credence is due.

It appears that individual managers/operators are having to tow the company line more and more each day. It all started when just about all operators invoked the shared Rival bonus ban database (late 2009) and has continued on to 5 business day cashouts (many of the semi-independents were 24-48 hrs previously), ridiculous bonus restrictions, and now these delaying tactics.

Lets also at least be open minded to the fact that the RTG "Main Street Group" of casinos that have been accredited here for several years now as a rule of thumb almost never get their players paid in less than 14 days! This has been discussed here multiple times in many different threads here over the past. So why do we never hear about this as much as we do about Rival taking 5 days to pay?

I would just like to see a little more balance in some of these threads here, but if not, then that's cool too. Rival bash away! ;)
____
____
 
Lets also at least be open minded to the fact that the RTG "Main Street Group" of casinos that have been accredited here for several years now as a rule of thumb almost never get their players paid in less than 14 days! This has been discussed here multiple times in many different threads here over the past. So why do we never hear about this as much as we do about Rival taking 5 days to pay?

I would just like to see a little more balance in some of these threads here, but if not, then that's cool too. Rival bash away! ;)
____
____

Fair point there Rob, no argument here. They're all shit. Or at least the Mainstreet Group used to be in re: payments. Haven't seen any threads lately..but then again, it seems the average US player has become accustomed to playing the waiting/delay game when it comes to withdrawals. It's 24 hrs and under, or it's a no go for me.

IMO, they all suck. :p
 
I have pretty much stopped playing at any/all casinos since the cc issue. LOL I was told by an accreditted casino the other day... preauthorized payment= DENIED!

I only have one RTG I can deposit at for now, but am reluctant to do so until the credit card issue is resolved. So, unless the casinos are willing to dole out some freebies so MAYBE I can put money into my QT account, casinos will be uninstalled from my comp.

The last time I was able to withdraw from any Rival was the beginning of February, and this was from Sloto Cash. They were kind enough to flush my account and the money was in my QT account within a few hours. This is the ONLY Rival I have been able to cashout from in months, BUT it took multiple deposits to do this. Also, their promotions have left little to be desired. Sloto used to throw freebies out after every few deposits, but I haven't seen one in about 8 or 9 deposits and I had to go to live chat and ask for it.

Since I can't fund my QT account anymore, and I am sure I'm not the only person this affects, why aren't the casinos acting faster in paying out to the customers that can still deposit to them? Do they think the player(s) are unenlightened enough to string them along? Do they think the player(s) will continue to support their casino because options are slowly dwindling away for the US player?

In my opinion, some of these casinos are treating the player(s) as inconsequential to their existance. They bonus ban them, they accuse them of being bonus abusers and make them jump through hoops to withdraw money. If , and again this is just my opinion, you want to keep the players who are still able to deposit, you bend over backwards to KEEP them. You throw them a freebie every once in awhile to thank them for their continued support and treat them like royalty. Without the player, there is no casino.
 
How on earth does anyone win anything at a rival casino? Just my opinion, but they have to be the worst casino software out. I deposited for the last time in January. The payout on their slots is awful. I closed every single account at all rival casinos.
 
How on earth does anyone win anything at a rival casino? Just my opinion, but they have to be the worst casino software out. I deposited for the last time in January. The payout on their slots is awful. I closed every single account at all rival casinos.

Rival has tightened up. It used to be their slots were much, much looser. Now, they are all so tight-assed, not worth the bother.
 
well you havent seen many thread about Mainstreet group cause not a lot of ppl are playing there anylonger.
40x deposit+ bonus ...bonuses of 30/40% ..... and delays on cashins...of course you dont see many complains....nobody is using em:rolleyes:
 
That's not exactly accurate Nifty, Box24 Casino is also a NON-WHITE LABEL Brand which has it's own in-house support and also it's own independent processor. Pay outs are made there within 48 hours. Lets at least give credence where credence is due.



Lets also at least be open minded to the fact that the RTG "Main Street Group" of casinos that have been accredited here for several years now as a rule of thumb almost never get their players paid in less than 14 days! This has been discussed here multiple times in many different threads here over the past. So why do we never hear about this as much as we do about Rival taking 5 days to pay?

I would just like to see a little more balance in some of these threads here, but if not, then that's cool too. Rival bash away! ;)
____
____

OK - Basically all the Rivals except SlotoCash and Box24.

I dont really play at Box24 but its good that they have 48 hrs payouts and in-house support - I might go check them out. Its a shame they dont actively promote those facts, as I didnt know until now - and IMO there is a nice market of Rival players fed up with waiting for their money all the time and being treated like doormats who would happy to play there.

In regards to Main Street Group, it would seem that nobody posts anything good or bad about them, so Kakata may be right in saying that hardly anyone plays there anymore. Even so, its unrelated to whats happening at most Rivals and other members and potential players should be made aware of the stunts they are pulling lately - thats what CM is all about. Main Street? - who cares if they pay in 14 days? - it doesnt help those who are being screwed around by these Rivals right now. I can gaurantee that if there were CM members playing at Main Street and waiting 14 days to get paid, we would be hearing about it.....just like we are hearing about the delays at Rival....thats the reason we hear so much about Rival issues....it is affecting many members.

The only room for balance in these threads is listing the exceptions (which just happen to be the only 2 that use in house support and their own processor) - otherwise the rest of them are beginning to smell like a bucket of shrimp in the sun.

I dont think anyone here is 'bashing' IMO. All we are doing is sharing our frustration and annoyance at how badly most of the Rivals are managed, and how awful their standard of customer service and payout processing has become.
 
How on earth does anyone win anything at a rival casino? Just my opinion, but they have to be the worst casino software out. I deposited for the last time in January. The payout on their slots is awful. I closed every single account at all rival casinos.
Just my opinion, but I think completely the opposite!
Rival software is one of the best out there (though I have to admit their CS and banking seem to have taken a serious nose-dive in the last few weeks/months, and their recent new slots releases have been mostly crap).
Their slots payout is an average of 96% which is BETTER that almost every other software, and their bonuses (at some Rivals) are way better than anything at RTG's, for example.
I am lifetime well in the black with Rival casinos as a whole. If you'd like to see one or two of my blogs which detail exactly how I managed to make profit at some Rivals, click on the "Blog Entries" counter in the header of one of my posts.

Like Robwin, I recognise the regrettable number of "Rival Bashing" threads on the forum, but please remember it is only unsatisfied customers who come here and complain - players who are happy rarely post anything about their experiences.

KK
 
Just my opinion, but I think completely the opposite!
Rival software is one of the best out there (though I have to admit their CS and banking seem to have taken a serious nose-dive in the last few weeks/months, and their recent new slots releases have been mostly crap).
Their slots payout is an average of 96% which is BETTER that almost every other software, and their bonuses (at some Rivals) are way better than anything at RTG's, for example.
I am lifetime well in the black with Rival casinos as a whole. If you'd like to see one or two of my blogs which detail exactly how I managed to make profit at some Rivals, click on the "Blog Entries" counter in the header of one of my posts.

Like Robwin, I recognise the regrettable number of "Rival Bashing" threads on the forum, but please remember it is only unsatisfied customers who come here and complain - players who are happy rarely post anything about their experiences.
KK
In gambling, horseshit, read your own god darn self promoting crap!.......your typical affiliate horseshit!!
 
In gambling, horseshit, read your own god darn self promoting crap!.......your typical affiliate horseshit!!

LMAO! I know its a bunch of horseshit. I'm old enough and played longer enough to know better. IMO, Rival is the worst since Carribean Gold Casino back in 1998. That is why I don't have "1" Rival on my computer. From what it seems, Rival are struggling. The repeating 5 days waiting period. Is just stalling and hoping for new depositors.
 
Hello there

Just received this email from AGD regarding Rival:

Important! Rival Casinos, Progressive Deductions, Processor Confiscations and Affiliates
Progressive Deductions:

Many Rival Casinos have begun taking progressive deductions from affiliate accounts. This means that for each $1.00 wagered on a progressive jackpot, you (the affiliate) will owe a percentage back to Rival.

Example (Assumption 3% Progressive Fee, 30% revshare): Your player has deposited $100. While playing Major Moolah, a progressive slot, your player has wagered a total of $2,000 (includes both wins and losses).

Your 'Progressive Fee' would be: 3% of $2,000 = $60.

If this were your ONLY player, you would earn: 30% * $100 - $60 = $12. {12% Revshare}

This change WILL decrease your affiliate commissions if you have progressive players and can lower your revenue share by quite a bit if your largest players are progressive slots players.

This is a Retroactive Change to affiliate contracts and considered predatory.

Processor Confiscations:

The driver behind the processor confiscations is the recent Mastercard issue whereby player's deposits were no longer honored by Mastercard. Rival decided that affiliates should pay for those (and future) confiscations and have decided to penalize affiliate accounts. It appears that Rival wants to make affiliates liable for processor confiscations as they are calling them 'bad deposits' in the stats engine. With the 'lazy-stats', an affiliate is lost as to whether this 'bad deposit' was due to a chargeback, a Mastercard issue, or if the deduction is 100% of the lost deposit instead of the affiliate's share.

This is a Retroactive Change to affiliate contracts and considered predatory.


Man Rival is heading for a tough time in an industry that is also losing players :mad:
 
Last edited:
Just received this email from AGD regarding Rival:

Important! Rival Casinos, Progressive Deductions, Processor Confiscations and Affiliates
Progressive Deductions:

Many Rival Casinos have begun taking progressive deductions from affiliate accounts. This means that for each $1.00 wagered on a progressive jackpot, you (the affiliate) will owe a percentage back to Rival.

Example (Assumption 3% Progressive Fee, 30% revshare): Your player has deposited $100. While playing Major Moolah, a progressive slot, your player has wagered a total of $2,000 (includes both wins and losses).

Your 'Progressive Fee' would be: 3% of $2,000 = $60.

If this were your ONLY player, you would earn: 30% * $100 - $60 = $12. {12% Revshare}

This change WILL decrease your affiliate commissions if you have progressive players and can lower your revenue share by quite a bit if your largest players are progressive slots players.

This is a Retroactive Change to affiliate contracts and considered predatory.

Processor Confiscations:

The driver behind the processor confiscations is the recent Mastercard issue whereby player's deposits were no longer honored by Mastercard. Rival decided that affiliates should pay for those (and future) confiscations and have decided to penalize affiliate accounts. It appears that Rival wants to make affiliates liable for processor confiscations as they are calling them 'bad deposits' in the stats engine. With the 'lazy-stats', an affiliate is lost as to whether this 'bad deposit' was due to a chargeback, a Mastercard issue, or if the deduction is 100% of the lost deposit instead of the affiliate's share.

This is a Retroactive Change to affiliate contracts and considered predatory.


Man Rival is heading for a tough time in an industry that is also losing players :mad:

Its is becoming clearer that rival is losing money. Gone are most of the big depositors. So If players are only depositing small amounts $25 or $50 and can win $500+. That has to be hard on Rival. It would take 20 lost $25 deposit to payoff that $500 win. Where if you had a high roller losing. You could afford to pay off several $500 wins. Tough times are indeed ahead. All good things must come to an end.
 
Just received this email from AGD regarding Rival:

Important! Rival Casinos, Progressive Deductions, Processor Confiscations and Affiliates
Progressive Deductions:

Many Rival Casinos have begun taking progressive deductions from affiliate accounts. This means that for each $1.00 wagered on a progressive jackpot, you (the affiliate) will owe a percentage back to Rival.

Example (Assumption 3% Progressive Fee, 30% revshare): Your player has deposited $100. While playing Major Moolah, a progressive slot, your player has wagered a total of $2,000 (includes both wins and losses).

Your 'Progressive Fee' would be: 3% of $2,000 = $60.

If this were your ONLY player, you would earn: 30% * $100 - $60 = $12. {12% Revshare}

This change WILL decrease your affiliate commissions if you have progressive players and can lower your revenue share by quite a bit if your largest players are progressive slots players.

This is a Retroactive Change to affiliate contracts and considered predatory.

Processor Confiscations:

The driver behind the processor confiscations is the recent Mastercard issue whereby player's deposits were no longer honored by Mastercard. Rival decided that affiliates should pay for those (and future) confiscations and have decided to penalize affiliate accounts. It appears that Rival wants to make affiliates liable for processor confiscations as they are calling them 'bad deposits' in the stats engine. With the 'lazy-stats', an affiliate is lost as to whether this 'bad deposit' was due to a chargeback, a Mastercard issue, or if the deduction is 100% of the lost deposit instead of the affiliate's share.

This is a Retroactive Change to affiliate contracts and considered predatory.


Man Rival is heading for a tough time in an industry that is also losing players :mad:

I can't see how they are going to get away with this, at least not for long.

Theoretically, this could cause the affiliate to REGULARLY owe money back to Rival for promoting the casinos. This will result in the affiliate closing their affiliate account and pulling the banners. It could also cause mass blacklisting of any Rival casinos that belong to any affiliate scheme implementing these changes.

The progressive deduction looks like a method to screw affiliates, since they are being made to fund the contributions, and any players who win a progressive will push their affiliate into the red for the month. This could result in "double charging".

Worse still is making affiliates pay for processor confiscations. Affiliates had NO say whatsoever in whether cards would be accepted at the casinos, so should NOT have to foot the bill for this. Affiliates DO have a say in the casinos they promote, AND in the casinos they blacklist. Affiliate schemes should remember this when pushing through these draconian and retroactive changes. They should also remember what happened to Grand Prive when they pulled a different stunt on affiliates.
 
Rival have a nice variation of games, their issue seems to be with their payment proessors. While I do have payments in the "processing" stage with Rival, it is a complete pain, as I can deposit $/5K in one hour, I can only withdraw $/2K a day, and gets processed about $/2K a week, with a small reminder at times.

The games are nice, and I trust their payments will come, but something needs to be sorted. Why is it some casinos can pay out 30K and more in one day, while others just mess around? :what:

They are definatly alienating the higher rollers!
 
Just received this email from AGD regarding Rival:

Important! Rival Casinos, Progressive Deductions, Processor Confiscations and Affiliates
Progressive Deductions:

Many Rival Casinos have begun taking progressive deductions from affiliate accounts. This means that for each $1.00 wagered on a progressive jackpot, you (the affiliate) will owe a percentage back to Rival.

Example (Assumption 3% Progressive Fee, 30% revshare): Your player has deposited $100. While playing Major Moolah, a progressive slot, your player has wagered a total of $2,000 (includes both wins and losses).

Your 'Progressive Fee' would be: 3% of $2,000 = $60.

If this were your ONLY player, you would earn: 30% * $100 - $60 = $12. {12% Revshare}

This change WILL decrease your affiliate commissions if you have progressive players and can lower your revenue share by quite a bit if your largest players are progressive slots players.

This is a Retroactive Change to affiliate contracts and considered predatory.

Processor Confiscations:

The driver behind the processor confiscations is the recent Mastercard issue whereby player's deposits were no longer honored by Mastercard. Rival decided that affiliates should pay for those (and future) confiscations and have decided to penalize affiliate accounts. It appears that Rival wants to make affiliates liable for processor confiscations as they are calling them 'bad deposits' in the stats engine. With the 'lazy-stats', an affiliate is lost as to whether this 'bad deposit' was due to a chargeback, a Mastercard issue, or if the deduction is 100% of the lost deposit instead of the affiliate's share.

This is a Retroactive Change to affiliate contracts and considered predatory.


Man Rival is heading for a tough time in an industry that is also losing players :mad:

I posted about this yesterday. It's been a hot issue now for a couple of weeks I think, maybe more. Quite the thread about it over at AGD.

If you read any of the affiliate forums, you will see that they are now dicking around their affiliates as well in re: progressive jackpot contributions, and charging affiliates for same (or something like that, lol).

I've always thought these white labels ran on a shoestring budget, and I think the credit card situation that arose last month has pushed them to the breaking point.

And now they are going to charge affiliates as well for the Mastercard and/or Visa confiscations?

God, I hope this is the beginning of the end for them. And I hope that everyone who has money owing gets it okay...players AND affiliates.

The thread at AGD has a list of which Rivals are going to apply this new term, and which ones aren't. And also which ones will be sticking to the confiscation rule. It's really a MUST read for any affiliate who promotes Rival (and there are too many). I hate to say it, but I knew this day would come. They don't give a shit about the players (with a FEW exceptions, the non white label ones)..so why do affiliates think they would give a shit about them? :rolleyes:

EDITED TO ADD: This last post got me thinking back to the Microgaming/white label thread from a couple of years ago, where I ranted and raved on for about 20 or 30 pages. It was EXACTLY this scenario that I had in mind, and why I am so dead set against a huge white label operation like this is. I was wrong in that I thought it would be the Playshare Group that would be front and centre. Of course at that time, none of us knew that Rival was nothing more than a white label setup. They were very secretive from day one about their company, the people who ran it, and what their business model was. I remember the initial thread on them, and Jetset asking specific questions re: the company itself...and getting no answers. All very cloak and dagger. That whole MG white label thread convinced me I needed a break from the forum and I remember being absolutely disgusted that MG had stooped to that level. One of the phrases thrown around in that thread was internet pollution....how apt. Because that is EXACTLY how I see the 25 or 30 Rival casinos...internet pollution, and totally unnecessary.
 
LMAO! I know its a bunch of horseshit. I'm old enough and played longer enough to know better. IMO, Rival is the worst since Carribean Gold Casino back in 1998. That is why I don't have "1" Rival on my computer. From what it seems, Rival are struggling. The repeating 5 days waiting period. Is just stalling and hoping for new depositors
aka a pseudo-ponzi scheme. Maybe one day;)
 
I posted about this yesterday. It's been a hot issue now for a couple of weeks I think, maybe more. Quite the thread about it over at AGD.



And now they are going to charge affiliates as well for the Mastercard and/or Visa confiscations?

God, I hope this is the beginning of the end for them. And I hope that everyone who has money owing gets it okay...players AND affiliates.

The thread at AGD has a list of which Rivals are going to apply this new term, and which ones aren't. And also which ones will be sticking to the confiscation rule. It's really a MUST read for any affiliate who promotes Rival (and there are too many). I hate to say it, but I knew this day would come. They don't give a shit about the players (with a FEW exceptions, the non white label ones)..so why do affiliates think they would give a shit about them? :rolleyes:

EDITED TO ADD: This last post got me thinking back to the Microgaming/white label thread from a couple of years ago, where I ranted and raved on for about 20 or 30 pages. It was EXACTLY this scenario that I had in mind, and why I am so dead set against a huge white label operation like this is. I was wrong in that I thought it would be the Playshare Group that would be front and centre. Of course at that time, none of us knew that Rival was nothing more than a white label setup. They were very secretive from day one about their company, the people who ran it, and what their business model was. I remember the initial thread on them, and Jetset asking specific questions re: the company itself...and getting no answers. All very cloak and dagger. That whole MG white label thread convinced me I needed a break from the forum and I remember being absolutely disgusted that MG had stooped to that level. One of the phrases thrown around in that thread was internet pollution....how apt. Because that is EXACTLY how I see the 25 or 30 Rival casinos...internet pollution, and totally unnecessary.

Well TUSK was an prime example how things can get wrong with white labels/skins. If the company providing the white label solutions busts it doesnt matter how "good" the skin is, it goes the same path.

I see nothing wrong with white labels per se. But then you would have to clearly know the company behind it and know that they are financially stable. So transparency in other words.

TUSK failed at the above and Rival/Bonnechance/whatever, who knows? They could be finacially stable. But if not it will end in grief for both players and skin owners at some point and will be forgotten in a few months.

I certainly wouldnt want to have a big balance slowly being withdrawn at a pace of 10k/month.

So why risk it?
 
Last edited:
Just to update the affiliate progressive issue, Bonustreak from AGD posted in the Webmaster's section here, with a link to the list of good/bad Rivals:

https://www.casinomeister.com/forum...onies-removed-processing-funds-removed.36765/
The same affiliate -((pictured all over the Net with the player watchdog/casino advocate----->conflict of interest , I guess I could say in my opinion but eff that, Solution=change the self-proclaimed advocate/watchdog label to mediator but maybe best for another thread))-that swore by these BC white labels and even labeled them "WONDERFUL" until they started phucking with her wallet ,nevermind they were phucking with players for at least the last two and a half years with the same or similiar type schemes.

I tried like hell for over approx. a year to get Bryan's attention on more Rival (and Rival and BC are one and the same as I continue to be amazed that player's and others do not get it, sorry but true) issues than all the current legit issues that both affiliates and players combined are confronted with (never end a sentence with a preposition,oops).

It was not just about me (as a few others saw it also:thumbsup:) or self serving (imagine that at CM:rolleyes:) The lengthy two year old TIV thread indicated serious reason for concern. Not pissed or mad as my post may indicate but this industry "as-is" just a'int right, lol!

Regardless of whatever the means or cause, glad Bonustreak, Christine, has seen the light for the benefit of both players and affiliates. Bonne Chance could not and can not be trusted (deja vu). STEP UP BRYAN, IT IS LONG OVERDUE!
 
Last edited:
it's now been 5 business days since they recieved the docs again,live chat tells me now it will be a couple of more days until i get paid,so it's been 16 days already since i cashed out,wonder what's really going on with rivals?
 
wonder what's really going on with rivals?

Type Rival into the search function here on the forum, then go and make yourself a very large pot of coffee and start reading, lol.

Not trying to be smartass, but there's a ton of info and very similar threads on here...dating back quite a ways, and quite a few even within the last couple of weeks. To try and summarize for you would just be too hard and time consuming.

Briefly, IMO...they are just a very poorly run company....and the latest CC confiscations/crackdowns, have sent them for a major loop.
 

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top