I am writing to you concerning “Powerup casino”. I had real money funds in the amount of 48200 in the casino. I never used any bonus offers and only played with real money.
I had tried to withdraw these funds several times and would get my withdraw declined and when contacting customer support they would always just say try again and it should work but my withdrawal consistently were declined.
I finally received an update that I needed to send verification documents and all documents I sent said “approved” beside the document. Soon after this I tried to log in and it kept saying “account disabled by the administrator”. After several attempts of dealing with contact support I finally received an email from the casino stating my account was closed as per a breach of the terms under section 9.1 without any further detail. I contacted the casino through chat and email several times starting on March 13th and have never been provided a response as to why my account was closed under those terms.
I finally got a response to them stating my account was funded by a third party as my mother e transferred me. This e transfer was received the same day I deposited two 500$ deposits in the casino. My mother is definitely not involved in money laundering and neither am I. The money my mother sent to me was my money as it was owed to me and has absolutely nothing to do with gambling. In Canada an E transfer is a convenient way to receive money and I would never be involved in money laundering or any third party supporting any gambling. I am in law enforcement here in Canada and I know how important it is to have strict rules and regulations but the casino closed my account and took money from me for simple receiving and e transfer from my mom. Also in my own experience money laundering and third party funding usually have several transactions back and forth between each other as is not the case for myself.
As I stated earlier I have a full time job and make 100000 + a year. I have three bank accounts, one with CIBC which I used to deposit into the casino and the account is fully in my name.
I have now brought this forward with the curcoa gaming commission but they stated they won’t be dealing with complaints till the end of 2024 and advised me to get a lawyer. I have been talking with one but ideally would like this to be resolved out of court.
Thanks for reading.
I had tried to withdraw these funds several times and would get my withdraw declined and when contacting customer support they would always just say try again and it should work but my withdrawal consistently were declined.
I finally received an update that I needed to send verification documents and all documents I sent said “approved” beside the document. Soon after this I tried to log in and it kept saying “account disabled by the administrator”. After several attempts of dealing with contact support I finally received an email from the casino stating my account was closed as per a breach of the terms under section 9.1 without any further detail. I contacted the casino through chat and email several times starting on March 13th and have never been provided a response as to why my account was closed under those terms.
I finally got a response to them stating my account was funded by a third party as my mother e transferred me. This e transfer was received the same day I deposited two 500$ deposits in the casino. My mother is definitely not involved in money laundering and neither am I. The money my mother sent to me was my money as it was owed to me and has absolutely nothing to do with gambling. In Canada an E transfer is a convenient way to receive money and I would never be involved in money laundering or any third party supporting any gambling. I am in law enforcement here in Canada and I know how important it is to have strict rules and regulations but the casino closed my account and took money from me for simple receiving and e transfer from my mom. Also in my own experience money laundering and third party funding usually have several transactions back and forth between each other as is not the case for myself.
As I stated earlier I have a full time job and make 100000 + a year. I have three bank accounts, one with CIBC which I used to deposit into the casino and the account is fully in my name.
I have now brought this forward with the curcoa gaming commission but they stated they won’t be dealing with complaints till the end of 2024 and advised me to get a lawyer. I have been talking with one but ideally would like this to be resolved out of court.
Thanks for reading.
