[Resolved] How long should I wait before a P and B?

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Pitch and Bitch?

I just won an RJ at an RTG accredited casino for over 5500.

I took a deposit bonus with 15 free spins.

My balance was over 6000 , now is 125.

I asked why and they said they had 'tech issues' and now I have had various cs chats..all of which I have saved, saying that it was a max cashout of 125???? on a 100% DEPOSIT bonus?

Never had to do this before...
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Hi jane,

"Take rest; a field that has rested gives a bountiful crop." -

We at xxxx celebrate today's Labor Day and therefore we are happy to make you a special Message Center present on your day off:

Bonus: 100% Deposit Bonus up to $150
15 free spins for Builder Beaver
Coupon Code: DAYOFF (click coupon to redeem)
Validity: until September 7th 2013

Have a nice time with your family, friends and your xxxx Online Casino!


If you have any questions regarding your account, our offers or xxxxx in general, please do not hesitate to contact us!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I asked why and they said they had 'tech issues' and now I have had various cs chats..all of which I have saved, saying that it was a max cashout of 125???? on a 100% DEPOSIT bonus?
That's ridiculous!
They can't put a max cash-out of $125 on a 100% bonus which is valid for up to $150 :eek:

Someone has dropped a cog somewhere. Can you still see the promo T&Cs in the cashier? Or did you take a screenshot?
If not, tell us the casino name and someone else can have a look.

You should contact the rep first. If he/she doesn't put this right, then you should PAB.
Give them reasonable time though.

KK
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Most RTG casinos have a no max cashout on deposits with a bonus, if nothing is done by Wednesday , giving them time to fix this tech issue and you still have 125.00 in your account , I would pm Maxd as fast as you could say Jackpot:)

Did the 15 free spins have any terms of use on it ?

Congrats on the win:thumbsup:


Laurie
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
That's ridiculous!
They can't put a max cash-out of $125 on a 100% bonus which is valid for up to $150 :eek:

Someone has dropped a cog somewhere. Can you still see the promo T&Cs in the cashier? Or did you take a screenshot?
If not, tell us the casino name and someone else can have a look.

You should contact the rep first. If he/she doesn't put this right, then you should PAB.
Give them reasonable time though.

KK

Hi KK,

No I can't see the T and C's because I took the bonus nor did I take a screenshot but I did contact the rep about this.

I have all the chat recorded, though in my email from chat as 'draft'. because they do not have a 'send to email' button.

I am sure this will be sorted out. I like this group. I trust them to do the right thing.

But just in case......I wanted to bring it here.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Pitch and Bitch?

I just won an RJ at an RTG accredited casino for over 5500.

I took a deposit bonus with 15 free spins.

My balance was over 6000 , now is 125.

I asked why and they said they had 'tech issues' and now I have had various cs chats..all of which I have saved, saying that it was a max cashout of 125???? on a 100% DEPOSIT bonus?

Never had to do this before...

Are you saying your balance dropped from $6000 to the $125 all of a sudden? If so was it in the middle of a games session or had you left the casino and come back to find your balance at $125?

Like other have said, there really shouldn't be a max cashout on deposit bonus. I cant really even think of an rtg that does a max cashout on a deposit bonus. I had seen a few in the past do a max cashout when they offer an absurd bonus of like 500-1000% bonus.

I am with the others in making contact the rep. If its an accredited casino then you should be pretty confident things will be fixed, hopefully its just the standard problem of reps not knowing whats really going on.
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Are you saying your balance dropped from $6000 to the $125 all of a sudden? If so was it in the middle of a games session or had you left the casino and come back to find your balance at $125?

Like other have said, there really shouldn't be a max cashout on deposit bonus. I cant really even think of an rtg that does a max cashout on a deposit bonus. I had seen a few in the past do a max cashout when they offer an absurd bonus of like 500-1000% bonus.

I am with the others in making contact the rep. If its an accredited casino then you should be pretty confident things will be fixed, hopefully its just the standard problem of reps not knowing whats really going on.

Yes, my balance did drop from over 6000 to 125...and no I did not log out and back in again...it just happened.

I did contact the rep, so it's a case of wait and see...also I did contact Maxd about this.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Did this offer come thru your message center or was this under the promos?

If it came thru the message and you didn't physically delete it, it should still be there.

I have one for this week from Lucky Red and I just read the T&Cs for it and all it says is that the winnings from the free spins will be added to my cash amount and not deducted from my winnings.

When you get free spins from Slotocash, you don't get them until you bust out or make a withdrawal, I guess. Haven't ever made it that far.

I don't play enough anymore to get offers from a lot of different casinos. LOL!
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I did contact the rep, so it's a case of wait and see...also I did contact Maxd about this.

I'd say give the rep 24 hrs (from the time your first tried to contact them) then proceed directly to the PAB. Please be sure you've read the FAQ (link is in my sig).
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
It sounds like it's just a mixup, whoever programmed in the free spins did it as a no deposit...? I'm pretty sure you'll get it sorted, but I'm going to hold off my congrats on the win until it is. :)
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Did this offer come thru your message center or was this under the promos?

If it came thru the message and you didn't physically delete it, it should still be there.

I have one for this week from Lucky Red and I just read the T&Cs for it and all it says is that the winnings from the free spins will be added to my cash amount and not deducted from my winnings.

When you get free spins from Slotocash, you don't get them until you bust out or make a withdrawal, I guess. Haven't ever made it that far.

I don't play enough anymore to get offers from a lot of different casinos. LOL!

Yes, annie,

It came thru the message center:


Take rest; a field that has rested gives a bountiful crop." - Ovid

We at xxxxxxx celebrate today's Labor Day and therefore we are happy to make you a special Message Center present on your day off:

Bonus: 100% Deposit Bonus up to $150
15 free spins for Builder Beaver
Coupon Code: DAYOFF (click coupon to redeem)
Validity: until September 7th 2013

Have a nice time with your family, friends and your xxxxxxx Online Casino!


If you have any questions regarding your account, our offers or xxxxxxx in general, please do not hesitate to contact us!

Free hotline: 1 800 xxx-xxxxx
E-mail: [email protected]

The xxxx customer care team will be happy to assist!

Best regards,
xxxxx xxxxx, Casino Manager
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
something very screwy

9/2/2013 7:00:08 PM Coupon 'DAYOFF' requested
9/2/2013 4:48:26 PM Coupon Reversal Withdrawal Approved! ($5,874.24)
9/2/2013 4:48:26 PM Coupon Reversal Withdrawal Requested ($5,874.24)
9/2/2013 11:51:02 AM Coupon 'DAYOFF ' redeemed $55.00
9/2/2013 11:51:02 AM DF-Credit Card Deposit Approved! $55.00
9/2/2013 11:51:02 AM DF-Credit Card Deposit Requested $55.00
9/2/2013 11:50:06 AM Coupon 'DAYOFF' requested
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I agree, something is really really wrong here.
I hope you will get that money secret. It's clearly yours. Fingers crossed :)
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I have my fingers crossed for you........the joy of winning a jackpot and then it being taken of you :eek2: I would be so angry. Good luck
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
I called (rang) the casino and she said at first there is a max cash-out of 125.

I told her that it was a 100% DEPOSIT bonus plus 15 free spins. She kept on saying that is was a max cash-out of 125...I replied that it was insane to have a 100% DEPOSIT bonus with that max cash-out.

She looked again and said that she understood, she THEN saw the DEPOSIT bonus and that they would call me in the next 24 hours....and that my account would be 'updated'....whatever that means.

So?....nearing to the PB.

I will give them another 24 hours before starting a PaB.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@ secret2 : I gather from your recent posts that you've decided not to PAB in favour of pursuing the matter here on the forums. No problem, your choice of course, but do be aware that per the Pitch-A-Bitch FAQ the option to PAB is now closed, unless you have a particularly good reason for ignoring the advice given in the FAQ. Just thought you should know where things stand.
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
No! Sorry, I am going to Pab!

I am just not sure how to do this...never did this before.

I just am very unsure as how to do this, Max.

I was trying to be respectful is all.

I just need a little more help, here.
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
I see reeeeems of information on how to do a pab...but I have a problem with my eyesight and it is hard on my eyes to read all the gumpf.

Anyone have a way of making this easier to do?

I am so beside myself for being knocked off before I can start. I am not the most brightest bulb, here.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
I see reeeeems of information on how to do a pab...but I have a problem with my eyesight and it is hard on my eyes to read all the gumpf.

Anyone have a way of making this easier to do?

I am so beside myself for being knocked off before I can start. I am not the most brightest bulb, here.

I believe Max is probably talking about continuing to talk about the problem in the forum. They do not want you speaking about your complaint if you are intending to PAB.

Best advice is to wait for the rep to respond and not talk about it any longer if you are going to use the PAB.

BTW you can go to the gaming reps section to see if the rep has even been on Casinomeister since you sent the message. It shows the last time they visited the forum. You can also send your PM with a read receipt.

I am still confident that if is an accredited casino then it will be resolved. I know its difficult to be patient when you have that much money on the line, but you may have to be patient for a little while longer.
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
I believe Max is probably talking about continuing to talk about the problem in the forum. They do not want you speaking about your complaint if you are intending to PAB.

Best advice is to wait for the rep to respond and not talk about it any longer if you are going to use the PAB.

BTW you can go to the gaming reps section to see if the rep has even been on Casinomeister since you sent the message. It shows the last time they visited the forum. You can also send your PM with a read receipt.

I am still confident that if is an accredited casino then it will be resolved. I know its difficult to be patient when you have that much money on the line, but you may have to be patient for a little while longer.

Thanks BMW...I have been a member here, for a few years but still, I am not a genned up casino member. I , perhaps never thought I would be in this situation...so I tend to read the 'lighter' side of this forum.

I guess, I should pay better attention to real casino situations. I think tirileg (sara)is a great example of getting to know the casino ins and outs and progressed so rapidly in her knowledge.

Never meant to upset anyone. I should know better.

So, onwards and upwards. Sorry to Max.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Thanks BMW...I have been a member here, for a few years but still, I am not a genned up casino member. I , perhaps never thought I would be in this situation...so I tend to read the 'lighter' side of this forum.

I guess, I should pay better attention to real casino situations. I think tirileg (sara)is a great example of getting to know the casino ins and outs and progressed so rapidly in her knowledge.

Never meant to upset anyone. I should know better.

So, onwards and upwards. Sorry to Max.

I don't know if it has anything to do with being upset, but more just following the rules.

I personally have never had to PAB, and have not gone through the process, but I do believe that you cannot have an open discussion in the forum about a complaint if you are going to have a future PAB in process or one is in process. It derails the PAB when there is an open discussion complaining, and I am sure it doesn't help CM when their is an ongoing negative rant while CM is trying to negotiate on your behalf.

Once a PAB is complete and not successful I believe you have your right to complain away.
 
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secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
I don't know if it has anything to do with being upset, but more just following the rules.

I personally have never had to PAB, and have not gone through the process, but I do believe that you cannot have an open discussion in the forum about a complaint if you are going to have a PAB in process or if one is in process. It derails the PAB when there is an open discussion complaining, and I am sure it doesn't help CM when their is an ongoing negative rant while CM is trying to negotiate on your behalf.

Once a PAB is complete and not successful I believe you have your right to complain away.

Thanks BMW..I am officially an embarrassed senior member:oops:;)...still learning the ropes.

My lips are sealed. :cool:
 
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