[Resolved] How long should I wait before a P and B?

[maxd]

I believe Max is probably talking about continuing to talk about the problem in the forum. ... Best advice is to wait for the rep to respond and not talk about it any longer if you are going to use the PAB.

Quite so, generally speaking an issue can be bandied about on the forums OR handled via PAB, not both.

@ secret : sorry about the "gumpf" but PABs are non-trivial issues from our point of view and procedures are required in order for the process to run as smoothly as possible. All parties need to know where they stand, hence the FAQ.

The core of the PAB process is described in Section 3, here. You really should read the whole FAQ but if that's not an option then section 3 will more or less put you on the right track. If you screw up though don't blame me: the FAQ is there for a reason, we assume that PABers will read and respect it, especially those that have been around as long as you have. Newbies have half an excuse for not knowing the ropes, forum old timers really don't.

So yeah, stop posting about your issue, wait to hear from the rep. If that doesn't pan out then don't hesitate to PAB (after you've read the FAQ). Simples.

 

[chayton]

Thanks BMW..I am officially an embarrassed senior member...still learning the ropes.

My lips are sealed.

If you need help with the PAB (BTW it's Pitch A Bitch not Pitch AND Bitch! ) send me a PM, I've done it before and it's really not all that complicated. There's lots of stuff in the faq, but that's to cover anything. Your case seems pretty clear from what I see, if you look at the PAB form you'll see it's fairly simple.

TBH I don't know that it will be necessary, I think it's a mixup and you'll get it straightened out. IF though, they contact you and tell you that after checking there's a max cashout, then I'd be PABing as soon as possible.

Anyhoo, you know where to find me if you need any help!

 

[harrys99]

I hope this all works out for you. I can only imagine the emotional roller coaster you must be going through. It certainly does help when others here are supportive!

 

[secret2]

If you need help with the PAB (BTW it's Pitch A Bitch not Pitch AND Bitch! ) send me a PM, I've done it before and it's really not all that complicated. There's lots of stuff in the faq, but that's to cover anything. Your case seems pretty clear from what I see, if you look at the PAB form you'll see it's fairly simple.

TBH I don't know that it will be necessary, I think it's a mixup and you'll get it straightened out. IF though, they contact you and tell you that after checking there's a max cashout, then I'd be PABing as soon as possible.

Anyhoo, you know where to find me if you need any help!

Lol! Chay! Pitch A Bitch? and not Pitch AND bitch??? ...All this time....lol.

 

[chayton]

Lol! Chay! Pitch A Bitch? and not Pitch AND bitch??? ...All this time....lol.

It's ok, we'll forgive you. But funny though, every time I see your thread title I'm thinking mmmmm PB&J (peanut butter & jelly!) lol I missed breakfast.

 

[secret2]

I hope this all works out for you. I can only imagine the emotional roller coaster you must be going through. It certainly does help when others here are supportive!

Thanks Beth! Yes, I do feel better now. I felt like a tumbleweed, just whirling around on a desert highway....all alone......just tumbling and rolling with nowhere to go...

A bit like the Ikea lamp, that was just abandoned on the sidewalk in the rain in the dark...( I could go on but my lips are sealed)

 

[maxd]

Don't feel too bad, a while back a PABer thought it meant "Preach And Bitch". Not too sure what that would sound like but the idea of me as a preacher was worth a chuckle.

 

[secret2]

Don't feel too bad, a while back a PABer thought it meant "Preach And Bitch". Not too sure what that would sound like but the idea of me as a preacher was worth a chuckle.

I think I saw that on the Catholicmeister.com website?

 

[secret2]

Slotastic.

I received my winnings of over $6,000. today! I won a RJ of over $ 5800 and I am happy.

Yes, this is the casino that had tech issues from another thread and so I called the CS twice and they were investigating the problem and so I received a very nice email from them this morning:




Dear Jane,

We contact you regarding your bonus winnings.

We are truly sorry and have to apologize, there was an error with the
bonus and your winnings of $5,874.24 have been deducted by mistake.
The whole amount of $5,874.24 has been credited back to your account and
your balance is now $5,999.4.

Once again we are very sorry for the mistake.

Should you require any further information or assistance, please feel
free to contact us at the below-mentioned telephone numbers and/or
e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

Ashley
Supervisor

Toll Free: 800-571-7009
Regular number: 678-349-0095


Kudos to Slotastic. Thank-you for listening to me and investigating this error.

 

[secret2]

So, during these last few phew days, I have learned that patience is a big helper here.

Thanks to Max and casinomeister and the peeps that gave info about pab (no jelly Chay, lol).

You guys are the best!

 

[chayton]

Maybe you should send a PM to Max and have that other thread marked 'resolved'! And congrats!!!

 

[secret2]

Good idea, will do.

 

[secret2]

Done.

 

[rockycatt]

= [ NICE]

 

[weesie]

Nice win! But it is in your account? or in your hand?

Maybe I am reading it wrong............ didn't you say you received your winnings?


Either way, congratulations!

 

[Andy Walker]

Good idea, will do.

You guys over the pond tend to have to jump through so many hoops at times, all the best.

 

[Tirilej]

Congratulations girl!

I'm so very happy for you. What are you going to do with it?
A trip to Sweden maybe

Enjoy :notworthy

 

[Deanna]

What great news! I love a happy ending!

 

[secret2]

Nice win! But it is in your account? or in your hand?

Maybe I am reading it wrong............ didn't you say you received your winnings?


Either way, congratulations!

Sorry, Weesie what I meant is that they recognized the problem and credited back into my account but I should receive it very soon. They are pretty quick with payments to 'Debitcard', not to be confused with 'paymycard'.

 

[secret2]

You guys over the pond tend to have to jump through so many hoops at times, all the best.

Yes, we do, Andy and glad that you turned blue....lol congrats to you, too.

I turned blue this week many times..lol

or is that green? I dunno but you changed color..lol

 

[secret2]

Congratulations girl!

I'm so very happy for you. What are you going to do with it?
A trip to Sweden maybe

Enjoy :notworthy

Thanks Sara!!

I wish I could do that, for real!

But my van needs winter tires. My Van is almost paid off. My insurance will be up to date. Jim needs a new muffler. Annie wants some goumet dog food..( she had some dry dog food with home made pea soup last night...she loved it!)

This is so much needed.

Next RJ, for sure! lol

 

[secret2]

What great news! I love a happy ending!

Thanks Deanna.

My hubby loves a happy ending, too.

 

[secret2]

This is how all casinos should be...

Dear Jane,

Thank you for taking the time to respond to our e-mail.

We appreciate your understanding on this matter and once again apologize for this occurring. We recognize that these mistaken can happen and will try our best to ensure that it is rectified as soon as it is brought to our attention.

Should you have any questions or need any assistance do not hesitate to let us know.

Sincerely,

Kizzy,
Casino Support



On 05/09/2013 2:38 PM, jane wrote:

Dear Ashley,

Thank-you so much for investigating this issue! You guys have always been good to me and I will always be a loyal customer of yours.

I know that tech issues may arise, it happens but I am so happy that you did your due diligence and corrected this.

Very kind regards,

Jane

 

[secret2]

Thanks Max!!
Thanks JC

 

[pmutts]

WOW! That is incredible! Congratulations!

I'm so happy for you Secret2. I have still never won an RJ. Who knows--maybe I'm next. Sorry you had to deal with the drama but I felt confident if you were playing on a deposit it would be resolved fairly and justly.

My fear is that when I his that RJ, I'll be playing on a blasted "Free Chip" and will NOT be able to collect but $125. See my recent post:
https://www.casinomeister.com/forums/threads/58698/

Once again Congratulations.

YOU IS KIND, YOU IS SMART, AND YOU IS IMPORTANT!!!!!!!!!!!