[RESOLVED] CASINO US (VPL) REQUIRES PICTURE ID

[zebedy]

hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,

 

[The Dude]

hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,

I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.

 

[zebedy]

I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.

hi mr casino meister

i realise what your saying but im not talking about a brick and mortar casino, if i needed some sort of documetation to enter one of those id make sure i had it,
i could get a passport, but why should i go to the expense when i will never use it, see previous post for reasons why, and as its the united kingdom we dont have ID cards

because all the other casinos ive listed accept the documents i send but not casino us, i thought i would be ok playing there, but i was wrong

i dont think im being unfair im just saying it as i see it,

 

[winbig]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?

I'm not calling you a liar, and they weren't either. You have to look at it from their point of view not just your own.

It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

Risk
Vegas Partner Lounge Casinos / Proc-Cyber Services play an active role in risk prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas Partner Lounge Casinos / Proc-Cyber Services employsa variety of appropriate security and risk controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

You do not have permission to view link Log in or register now.

My suggestion? Stick to the casinos that you already have a relationship with, and you won't have to worry about this problem.

PS: 3Dice is another casino that I've never been asked for documentation at.

 

[zebedy]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?


It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

You do not have permission to view link Log in or register now.

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

 

[RobWin]

Well if you don't have an ID...you might could try getting a picture of yourself notarized along with the birth certificate and send those in...don't really see why this shouldn't work...

 

[Richtree7]

Zebedy..

Personally I do understand your consternation. We 'easily' make deposits to their casinos with no problem whatsoever. They will gladly accept these deposits day after day. No photo required, no utility bill, no drivers license, etc...just a credit card. The casinos have their money within a really short time. Yet when the time comes to pay us winnings...we have to jump through every hoop they can think of. If the casino knows our address as a result of the information we provide from our credit card and we ask that they mail our winnings in check form to that name and address...how can a thief step in and fleece us or the casino out of said winnings? I still cannot understand the reasoning.

 

[GrandMaster]

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

No. Read "The Day of the Jackal". You can get anybody's birth certificate. It only proves that the person named on the certificated was born on the given date, not that you are that person.

 

[winbig]

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

Nope....

Say someone was carrying that information in a folder in their car...Someone breaks in their car...you get the picture. Same thing goes for a home burglary.

 

[Nicole50]

Go and get your ID

Go and get your ID as everybody. when you got it you will not need anymore to worry. They are completely right. Imagine if you get a jackpot with high amount in this casino, Iam sure you will make ten ID cards to get your money.

So go and get it, scan it and send it. it is simple. Why you make it difficult ?

Good luck

 

[winbig]

Go and get your ID as everybody. when you got it you will not need anymore to worry. They are completely right. Imagine if you get a jackpot with high amount in this casino, Iam sure you will make ten ID cards to get your money.

So go and get it, scan it and send it. it is simple. Why you make it difficult ?

Good luck

They cannot get a DL due to a disability, so the only other ID they can get is a passport...

The thing is, isn't there usually quite a long wait for a passport to be issued in the UK? I know you'd be waiting awhile here in the USA.

 

[GrandMaster]

Go and get your ID as everybody.

In the UK it is not compulsory to have any kind of identification, although the government is working on compulsory ID cards and a big brother database. To get a driving licence you need to be able to drive, obviously, and a passport is quite expensive,

 

[winbig]

FWIW, Mods, any chance of re-titling this thread? Seems kind of harsh IMO. Yes, they won't pay, but there's quite a bit more to the story.

 

[zebedy]

yep its 72 and about a six week wait i think,

i just cant get my head around that all the other casino groups i mentioned accept what documents i send ,but the vpl dont, its like they are going out of there way to make it as hard as possible to get paid,

 

[Richtree7]

It's the casinos that often make it difficult,

There have been several times over the years that I have been gambling on-line that I have won and attempted to cash out. I don't have a copy machine nor a fax machine at home. I have driven back and forth to the ups store several times for the same cash-in request because there is something not completely legibly received on the casinos end..or additional information is needed. As I stated above, I just do not understand why they have to make it that difficult. The casinos are not too overly concerned when we make our deposits without all of that same information being sent prior to there acceptance of our credit card deposits.
I think red tape is sometimes just a way to delay the pay out and hold on to the cash for as long as possible or maybe not pay out at all in some cases.
They have us over a barrel...if you want your winnings you MUST comply.

And yes, I will continue to gamble on-line and shine their shoes if necessary.

 

[winbig]

yep its 72 and about a six week wait i think,

i just cant get my head around that all the other casino groups i mentioned accept what documents i send ,but the vpl dont, its like they are going out of there way to make it as hard as possible to get paid,

Look at 32Red. They're one of the top online casinos around, but you're going to need ID there as well. It all has to do with where they're licensed and what regulations they have to follow...

 

[zebedy]

FWIW, Mods, any chance of re-titling this thread? Seems kind of harsh IMO. Yes, they won't pay, but there's quite a bit more to the story.

i dunno , it might be good especially if a newbie reads it, ive been gambling for years and its a new one on me that you wont get paid without an photo ID,

 

[KasinoKing]

In my opinion the casino is way out of line here.
You have sent in all reasonable I.D. and hell (no disrespect), we're only talking about 200 quid here!

I suggest you contact the VPL rep here at CM & see if he/she can help resolve this sensibly.
(Expecting you to waste your time & 72 on a passport is not sensible!)

BTW; I still hold an 'old style' pink UK driving license - with no photo on it.
Carrying, or even possessing photo I.D. is not compulsory in the UK... yet!

Let us know how you get on, and if you're still stuck contact me & I'll see if there's anything I can do to help.

Good luck
KK

 

[zebedy]

In my opinion the casino is way out of line here.
You have sent in all reasonable I.D. and hell (no disrespect), we're only talking about 200 quid here!

I suggest you contact the VPL rep here at CM & see if he/she can help resolve this sensibly.
(Expecting you to waste your time & 72 on a passport is not sensible!)

BTW; I still hold an 'old style' pink UK driving license - with no photo on it.
Carrying, or even possessing photo I.D. is not compulsory in the UK... yet!

Let us know how you get on, and if you're still stuck contact me & I'll see if there's anything I can do to help.

Good luck
KK

i did contact him ,he was my first port of call, but from what i made of his email, he couldnt help, unless i provided a photo ID,

thanks for your offer of help KasinoKing, but im not really sure if anybody can help,

 

[RobWin]

I still think I suggested the easiest solution !!!

 

[zebedy]

I still think I suggested the easiest solution !!!

you maybe right i could get someone important to notarize a picture of me,
but i would have to mail it to them, i doubt they would accept a scanned copy , saying i signed it myself

 

[RobWin]

you maybe right i could get someone important to notarize a picture of me,
but i would have to mail it to them, i doubt they would accept a scanned copy , saying i signed it myself

Try it both ways...couldn't hurt...

 

[vinylweatherman]

This is still a joke, the casinos are being deliberately "thick" about how different countries operate. They clearly assume the OP is a "liar" BECAUSE they claim to have no ID with a photo, they therefore will NOT believe ANYTHING the OP comes up with BECAUSE they are now assumed to be a fraud.

It IS often possible to get a voluntary ID with a photo on it, and these can be obtained from the local authorities. Although intended for those just over 18 as proof of age, I can see no reason why ANYBODY who is unable to prove they are over 18 could not insist on one, and they are far cheaper & quicker than a passport. The UK government does have to keep pointing out that the drivers licence is NOT AN ID CARD, and organisations that seem to believe that EVERYONE must have one as a matter of course are just making life difficult. The birth certificate alone does not prove ID, however the whole load of alternative documents provided by the OP should be enough to verify on the reasonable grounds of probability that the person is who they say they are. Since the OP has played for "a number of years", the casino had PLENTY of time to call into question this player's ID, and "a number of years" is more than long enough to show the credit card is NOT stolen.

I have posted time and time again about this ridiculous situation where certain players may be too disabled to legally obtain the VOLUNTARY documents that the UK currently offer with a photo on it, and casinos seem to turn a deaf ear and a blind eye to the problem. IF they offer services to the UK, they should make themselves familiar with what ID documents the UK government currently use for citizens.

The passport ALSO is not an ID document, although stringent ID checks are carried out before one is issued. Even after paying well over 70, and waiting at least 6 weeks, the problems still do not end. The applicant has to now attend in person at an interview centre as part of the process, which may make it harder for someone with a disability.

There is one hope though, and that is the EU wide disability discrimination act, as this is a pretty clear case of someone being asked to provide a common document to receive a service (drivers licence), but is unable to get one due to disability, The casino, if whitelisted or licenced in the EU, is expected to make it's services available to those with disabilities on an EQUAL FOOTING to those who are able bodied. Since this is an online business, this is complied with as the application runs on a PC, and even those with severe disabilities can usually operate a PC, even if some accessibility aids are required.

If this cash-in is under the total amount of deposits made over the past few years, perhaps the OP should go for having their account locked and deposits returned, as the casino would have brought this up whenever the cash-in was requested. Using an eWallet, like Neteller, is also better than using a credit card, as some casinos do not bother with asking for documents if Neteller are satisfied with the ID of the player (some do though, so best to ask).

If ID was verified BEFORE deposits were taken, then this situation would not arise. Casinos often make it a little unclear what they mean by "asked to supply documents" in the T & C. Players may reasonably believe that if they have enough documents to open a bank account, and get a credit card, and even get a passport, they should have no trouble verifying themselves to an online company.

It would help if in the WELCOME Email you get upon joining, a specific passage about what documents are needed for a cash-in, and a reminder that if the player believes this might cause a problem to contact support STRAIGHT AWAY and get their ID confirmed by alternative means BEFORE depositing. If the casino is not satisfied with the alternatives, they can say so right away, and lock the account before a non-payment situation can arise.

The total cost to the OP to get the passport, including the need to attend the interview, make the application, etc. is probably going to leave little change from the 200, so the best course would be to have their deposits returned and account locked. This would apply to ALL casinos in this group, not just Casino US, as well as Aspinalls, who are in the same group, but not so obviously.

The OP should also contact ALL casinos they play at to ensure this issue will not become a problem in the future should they make a large win, as many casinos that are happy to pay with no documents only do so when the amounts are relatively small, under 1000 or so.

UK players specifically need more guidance on this issue of documents, since we do not have (yet) a national ID card that most other countries now have in one form or another. Any ID card that players can get on a voluntary basis are going to look different depending on what local organisation agrees to run the scheme, this itself may cause problems as it would be easy to just believe the player made it up & issued it to themselves if the casino staff do not recognise the local issuing organisation as being legitimate.

Notarised documents may also work, as this is another area where casinos are a bit "stupid". They seem unable to appreciate that notarising a document does NOT mean that they are verifying the person's ID, but that they are simply notarising that they have seen the original document, and they have made a "true copy" of it that can be used, with the notarisation, as representative of the original. All pretty redundant when the notarised copy itself is not sent, but only a scan of it.

 

[zebedy]

i thought i would give it one last try, this is the email i sent them.

> ok one last chance,
>
> ive enclosed the authorization form hand signed in ink,
> a new copy of my bith certificate, as the other was a little blurred,
> bank statement
> online bank statement
> gas bill
> debit card front & back,
> some pictures with these documents which clearly show that im well over the
> age to gamble
> i cant include a photo id because i dont have one
>
> if they are not acceptable please would you explain why you need a photo ID
> when it is clearly visible that i am over the legal age for gambling,
> it seems like you are trying to make it as difficult as humanly possible for
> me to withdraw my winnings,
> as i explained i dont have a driving licence and for me to get a passport it
> will cost me 72 and a 6 week wait, living on disability allowence its money i
> cant afford to pay out for something i will never use
>
> in your emails you say,"The Casino strives to ensure you the best online
> gambling experience, well im certainly not getting it,
>
> i just hope you can see sense
>
> regards
>

and this was there reply,

Thank you for your support at Vegas Partner Lounge/ Casino US.

Please note that we have received your Deposit Authorization Document together
with the front and back of your credit card and your utility bill. However
please be advised that we are unable to accept your Birth Certificate and
require an ID, Passport or Drivers License to verify your details.

Your documents have been forwarded to our Withdrawal Manager who will contact
you shortly in regards to the status of your withdrawal upon receipt of the
re-requested document.

Casino US strives to ensure you the best online gambling experience, offering
the craziest promotions all the time. We also back our services with a 24-hour
toll free helpdesk service. Contact us 24 hours a day, 7 days a week - if you
have any queries or suggestions, visit our website.

Regards,

Steve
The Support Team

so still no answer as to why they require a photo ID when ive made it clear that im over the legal age for gambling,

 

[winbig]

i thought i would give it one last try, this is the email i sent them.

> ok one last chance,
>
> ive enclosed the authorization form hand signed in ink,
> a new copy of my bith certificate, as the other was a little blurred,
> bank statement
> online bank statement
> gas bill
> debit card front & back,
> some pictures with these documents which clearly show that im well over the
> age to gamble
> i cant include a photo id because i dont have one
>
> if they are not acceptable please would you explain why you need a photo ID
> when it is clearly visible that i am over the legal age for gambling,
> it seems like you are trying to make it as difficult as humanly possible for
> me to withdraw my winnings,
> as i explained i dont have a driving licence and for me to get a passport it
> will cost me 72 and a 6 week wait, living on disability allowence its money i
> cant afford to pay out for something i will never use
>
> in your emails you say,"The Casino strives to ensure you the best online
> gambling experience, well im certainly not getting it,
>
> i just hope you can see sense
>
> regards
>

and this was there reply,

Thank you for your support at Vegas Partner Lounge/ Casino US.

Please note that we have received your Deposit Authorization Document together
with the front and back of your credit card and your utility bill. However
please be advised that we are unable to accept your Birth Certificate and
require an ID, Passport or Drivers License to verify your details.

Your documents have been forwarded to our Withdrawal Manager who will contact
you shortly in regards to the status of your withdrawal upon receipt of the
re-requested document.

Casino US strives to ensure you the best online gambling experience, offering
the craziest promotions all the time. We also back our services with a 24-hour
toll free helpdesk service. Contact us 24 hours a day, 7 days a week - if you
have any queries or suggestions, visit our website.

Regards,

Steve
The Support Team

so still no answer as to why they require a photo ID when ive made it clear that im over the legal age for gambling,

I wonder what they'd have to say about taking deposits from potential under-age gamblers. They'll take deposits blind, but yet one has to prove to them that they're over 18 when it comes time to withdrawal.....kinda backwards if you ask me.

Hell, if you look underage (21 in america, for the most part), and go to a B&M casino, you have to show ID as soon as you sit down at a table and BEFORE you give the dealer any money; let alone place a bet....

 

[RobWin]

Talk to their Rep on here and ask him if you can just have your picture notarized since that would probably just cost you about $2-5.00,,, they should be willing to work with you if you do that...as long as it is submitted along with your birth certificate...

 

[The Dude]

...i realise what your saying but im not talking about a brick and mortar casino, if i needed some sort of documetation to enter one of those id make sure i had it...

Yeah but, you are dealing with a business that is required to identify its customers. They make this clear in their terms and conditions which you read (right?) when signing up. It's like bar hopping without an ID - sooner or later you're going to get carded. It it irrelevant whether or not previous establishments have allowed you to drink without an ID - the one now requires ID - you need to produce one.

Personally I do understand your consternation. We 'easily' make deposits to their casinos with no problem whatsoever. They will gladly accept these deposits day after day. No photo required, no utility bill, no drivers license, etc...just a credit card. The casinos have their money within a really short time. Yet when the time comes to pay us winnings...we have to jump through every hoop they can think of. If the casino knows our address as a result of the information we provide from our credit card and we ask that they mail our winnings in check form to that name and address...how can a thief step in and fleece us or the casino out of said winnings? I still cannot understand the reasoning.

Gambling online is extremely competitive and relies on instant gratification. Imagine signing up at a casino and having to wait a couple of days to be able to play. You'd bail in a heartbeat and move on to a competitor. IMO, It's reasonable to wait a few days for a first time pay out - once your in the system it's always quicker (in most cases).

BTW, some licensing jurisdictions (Australia for example - [Lasseters]) require casinos to request players IDs within thirty days - winnings or not - it doesn't matter.

In the UK it is not compulsory to have any kind of identification, although the government is working on compulsory ID cards and a big brother database. To get a driving licence you need to be able to drive, obviously, and a passport is quite expensive,

In the States, one can get a state ID. It's not a driver's license but a State Identification card. They cost about $20. I'm surprised that the UK hasn't advanced that far.

If you're going to play online, you need to be prepared to show ID. If this calls for shelling out some cash for a passport, then that's what you have to do.

Before opening an account, make sure you have a copy of your passport/drivers license handy as a jpg. Also, scan a recent copy of a utility bill that includes your address as well as a scanned copy of your credit card (if a credit card is being used). Have these documents saved as JPG files, so you can simply attach them to an e-mail. No need for international faxes and "unclear" documents.
https://www.casinomeister.com/accredited-casinos/

I guess this needs to be modified to "if you don't have an government issued picture ID, then get one"

Modifying the title of the thread to "needs ID". No need to unfairly bash a casino that is following its standard protocol. We also are not privy to the entire story. Maybe there is a reason why the casino is insisting on this member's ID.

 

[zebedy]

Yeah but, you are dealing with a business that is required to identify its customers

maybe there should be laws that say ,the casino should identify its customers before they depost,
but doing so might put this board out of business

We also are not privy to the entire story. Maybe there is a reason why the casino is insisting on this member's ID

you have the full story, if there is something else i wish they would let me know, because havent got a clue what there doing.or insinuating

It's like bar hopping without an ID - sooner or later you're going to get carded. It it irrelevant whether or not previous establishments have allowed you to drink without an ID - the one now requires ID - you need to produce one

maybe i have unfairly bashed them ,
but why do all other casinos accept what i send . they are good reputable casino,s, with rules and regulations, but casino us wont, what makes them so different,
mayby i caught the withdrawals manager on a bad day :

so it looks like ill have to to the expense of getting a passport,

 

[Rhyzz]

They require a photo ID, such as a passport or driving license, because these can be checked against an electoral role or on various DB sites that are operated by the government. The companies pay a great deal of money to use these facilities and to prevent underage gambling.

The reason they only request ID after your deposit is because they are trying to prevent underage players PROFITING from gambling, ie) blocking the withdrawal. Like CM said, if every site were to request proof of age prior to a deposit then noone would play.

It's a fair shout from the casino to request Photo ID as these often display a watermark on the scan, thus proving it is not fake.

Yes, it can be very frustrating, but without these measures then none of us would be able to enjoy our hobby.

 

[winbig]

so it looks like ill have to to the expense of getting a passport,

Hell, at this point I'd just ask for my deposit back. Good luck to ya.

 

[VPL]

Regulations....

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

 

[winbig]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

Just curious, but I'm assuming the OP is able to get their deposit returned if all else fails?

 

[VPL]

RE: Deposit refund...

Hi again,

If all else fails, we can definately look into the matter and consider the options.

Regards,

Curt

 

[zebedy]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

All cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide the necessary documentation after we requested as such or submit fraudulent documentation,

address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits

which i did supply, it doesnt actually say photo ID but

and/or other appropriate documentation

which could mean dna test, sorry being sarcasm is the lowest form of wit

i realise you have rules, but couldnt somebody use a bit of judgement in all the things i did send you it proves 99.9% that im over 18, and i am who i say i am

if i were talking to a robot i know that it does what its programmed to, but as people with free thinking cant you use a bit of common sense?

 

[The Dude]

address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits

which i did supply, it doesnt actually say photo ID but

which could mean dna test, sorry being sarcasm is the lowest form of wit

i realise you have rules, but couldnt somebody use a bit of judgement in all the things i did send you it proves 99.9% that im over 18, and i am who i say i am

if i were talking to a robot i know that it does what its programmed to, but as people with free thinking cant you use a bit of common sense?

Geeze - just get a photo ID like most everyone else. That's common sense!

They merely wanted you to prove your identity, you didn't.

 

[zebedy]

Geeze - just get a photo ID like most everyone else. That's common sense!

They merely wanted you to prove your identity, you didn't.

so sorry, i was just asking the vpl a question since its the first time ive spoken to him,



ill let it lie,

thanks

 

[RobWin]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.
Best regards,

Curt,

Casino US,
Vegas Partner Lounge

Their picture notarized and also submitted along with their birth certificate also notarized, would serve the exact same purpose that the photo ID would...what's the problem with that...they could have it notarized by the "Clerk of Court"...can't get no better than that...

 

[pacers31]

Here we go again!! WTF good is a photo ID to someone who has never seen the person or ever will??? This whole document fraud thing is BS!! This whole redundant thing of "we have to know who YOU are to pay YOU", but we don't care who YOU are to take your deposit" is crap. I know it, you know it and they know it too. There is no reason for any of this in the US as there is no legal obligation to pay anyway! This whole protection facade is certainly not geared at protecting the player. Hell most places have a clause in their withdrawl policy that they aren't responsible for misdirected payments for providing incorrect information. Any casino that still hides behind this and the old "it will take several weeks to pay you, its so hard to pay US players" line of crap is either;

1) LYING TO YOU!!

2) NOT VERY GOOD AT WHAT THEY DO!

3) NOT VERY SOLVENT AND STALLING FOR TIME TO PAY YOU!!

I'm just sick and tired of the whoa is us attitude of these casinos. I can get paid in 3 days from some places, so if a site can't compete, get the F*** out of the game. Photo ID, utility bills, BS! We aren't morons out here, stop thinking you are getting away with lame explanations and PAY THE PLAYER!

 

[zebedy]

wow.

i just received this email from conrad haack, he was the vpl rep i contacted before i made a post in the forum,

Hi Nigel,



I need to inform you that your cash in will be sent through today for processing.



We normally wouldnt allow this to go through without a picture ID of sorts but

we made the rare exception in your case being that you have been trying to

accommodate our requests and have being very forthcoming with all your

available documentation.



I hope that you will continue to play and enjoy the excitement that our many

casino games have to offer. J



Regards,


ill let you know when i get the money so that it can be put under the resolved

 

[pacers31]

Also, those of you defending these type outfits are getting exactly the treatment you deserve then. Personally, I won't play anywhere that tries to use this whole document con on me. Good luck all.

 

[pacers31]

Glad to see you got paid, but why did they put you through this in the first place if they were going to bend the rules?? Rules are made to be broken I guess. Just helps to prove my point that the whole process of documentation is useless. Good luck.

 

[The Dude]

Also, those of you defending these type outfits are getting exactly the treatment you deserve then...

and they took time out to reconsider this player's situation and decided the pay him. So yeah, I'll "defend" them.

Thanks VPL!

 

[pacers31]

Nice of them to reverse their flawed rule.

 

[pacers31]

I guess those vital documents weren't as vital as they made them out to be. Do for one player, do for all now!!

 

[vinylweatherman]

As far as I can see, this player complied with the T & C in full. They supplied everything they could to show their ID, and the terms did not mention that there was a specific need to get EXTRA ID over abd above that which every citizen would have, such as a birth certificate, and statement from the account used to make the deposit.
If VPL will only accept PICTURE ID, then SAY SO CLEARLY IN THE TERMS, do not just offer the woolly statement

All cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide the necessary documentation after we requested as such or submit fraudulent documentation,

I say again, the drivers licence that VPL said they would accept is NOT PROOF OF IDENTITY, it is a licence to DRIVE A VEHICLE, and is pretty easy to get hold of for a FRAUDSTER, probably about as easy as it is for a FRAUDSTER to get hold of a birth certificate (the first stage to acquiring a fake drivers licence - BBC Panorama - also showed how easy it was to progress to a fake passport from this under the old system).

For checking against government databases, such as the electoral roll, Experian, etc, the PHOTO IS IRRELEVANT AGAIN, as NONE of these databases hold the photos of the person.

Although this player eventually got the agreement to be paid, there will be many more who fall into this trap, especially from the UK now that many casinos are advertising HARD for UK players now we have properly legalised it. NONE of these adverts make any mention of players needing a photo ID at some stage, all they promote is the juicy SUB and how EASY it is to sign up & deposit in a matter of minutes.

VPL should know that even a DRIVING LICENCE does not necessarily carry the photo of the holder. These are ONLY issued when the driver makes a change in their details, such as moving house. If I were not medically retired from work, I too, would not have Photo ID, but I had to be medically reviewed, and was re-issued my Driving licence under the new system, so it now carries my photo.

The industry as a whole has seemed to block any attempts to get a scheme in place where online players can have a central body verify their ID to a standard that all participating online casinos will agree to accept (as they do with the driving licence). It is no good players trying to put something together themselves, as casinos simply will not accept it, as the OP found out when trying to make themselves up a kind of photo ID based on the documents they had, and a photo of themselves.

Players who are currently playing without any Photo ID should be aware they are on "borrowed time". They may well be getting paid, and thinking they are fine, but one day this could happen to them. They will benefit from the ability to plan ahead, and could shop around for local authority issued photo ID. It is available, often cheap, or even free. It may be a case of getting a pass for the local leisure centre, or even the library. Here in Bracknell, we have the much maligned "edge card", which has been touted as a huge waste of council's money (our money), and has never been embraced by the businesses who were supposed to work with it. It does, however, offer a FREE method for getting a Photo ID for online gambling, so not a complete waste of 6Million, at least Bracknell residents who don't drive or travel can gamble online This card was supposed to be adopted by other local councils, but like the national ID card, it has been stalled by the higher powers.

Perhaps the UK Gambling Commission could be persuaded to issue players with a Photo "gambling ID card", that they could use with EU and whitelisted casinos, which would probably make it acceptable to all the rest.


The OP should NOT continue to play at VPL, this was an exception, and all it would take would be a change of staff for this problem to come up again at the next cash-in. The OP should ALSO get in touch with the other casinos that SEEM happy to pay without these documents, and get it IN WRITING that they will continue to do so without the addition of a photo ID. Any NEW accounts should be preceeded with getting their non-photo ID verified BEFORE making that first deposit and getting the "instant gratification".

 

[1819]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?

I'm not calling you a liar, and they weren't either. You have to look at it from their point of view not just your own.

It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

You do not have permission to view link Log in or register now.

My suggestion? Stick to the casinos that you already have a relationship with, and you won't have to worry about this problem.

PS: 3Dice is another casino that I've never been asked for documentation at.

when you go get a photo i.d. they will ask for that same birth certificate. i dont see why that wont do.

 

[lauram]

i know in canada here we have coloured health card pics and also coloured school id pics and these also have vital serial number info on them they might work if that doesnt other is pay the 15 dollars go to your family doc and get a passport pic that will satisfy them and you will have your id for a few years to use. I know its easy to deposit but for them to pay you they also do need proof of age or they also get fined your money isnt going anywhere, so take a few days get the docs and resend them good luck

 

[The Dude]

Troll alert

Nice of them to reverse their flawed rule.

I guess those vital documents weren't as vital as they made them out to be. Do for one player, do for all now!! .

You're starting off on another troll-like tirade, please consider my prior warnings concerning this posting style.

The casino stood its ground on requiring documents (which can be dictated by licensing jusrisdictions, software providers, lawyers, payment processors, etc.), and they made an excepting in this case. Even so, you find this as an opportunity to continue your agenda laden casino bash.

Last warning.

 

[zebedy]

i agree vinylweatherman there should be some sort of scheme in place where online players can have a central body verify their ID to a standard that all participating online casinos will agree to accept but i feel it is a long way off,
also how secure would it be, just take the case of the dhss losing the main disk of people getting child support, if it fell into the wrong hands ?,

The OP should NOT continue to play at VPL, this was an exception, and all it would take would be a change of staff for this problem to come up again at the next cash-in. The OP should ALSO get in touch with the other casinos that SEEM happy to pay without these documents, and get it IN WRITING that they will continue to do so without the addition of a photo ID. Any NEW accounts should be preceeded with getting their non-photo ID verified BEFORE making that first deposit and getting the "instant gratification".

dont worry i have learnt another valuble lesson with this happening, i intend to contact all the casinos i deposit at,

 

[winbig]

dont worry i have learnt another valuble lesson with this happening, i intend to contact all the casinos i deposit at,

That's always good

It'd really suck someday to hit a progressive and not be able to get paid....