hi
just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,
i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents
1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,
i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,
the problem is i dont have a passport or driving licence, to which there reply was.
"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."
hmm isnt that what a birth certificate does?,
i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)
ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,
its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,
but it seems without a photo ID they wont pay me,
i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,
can somebody tell me wtf is the difference,
i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,
so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,
all this just seems so pathetic, it seems like its just another excuse not to pay me,
just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,
i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents
1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,
i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,
the problem is i dont have a passport or driving licence, to which there reply was.
"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."
hmm isnt that what a birth certificate does?,
i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)
ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,
its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,
but it seems without a photo ID they wont pay me,
i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,
can somebody tell me wtf is the difference,
i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,
so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,
all this just seems so pathetic, it seems like its just another excuse not to pay me,