[RESOLVED] CASINO US (VPL) REQUIRES PICTURE ID

[RobWin]

Talk to their Rep on here and ask him if you can just have your picture notarized since that would probably just cost you about $2-5.00,,, they should be willing to work with you if you do that...as long as it is submitted along with your birth certificate...

 

[Casinomeister]

...i realise what your saying but im not talking about a brick and mortar casino, if i needed some sort of documetation to enter one of those id make sure i had it...

Yeah but, you are dealing with a business that is required to identify its customers. They make this clear in their terms and conditions which you read (right?) when signing up. It's like bar hopping without an ID - sooner or later you're going to get carded. It it irrelevant whether or not previous establishments have allowed you to drink without an ID - the one now requires ID - you need to produce one.

Personally I do understand your consternation. We 'easily' make deposits to their casinos with no problem whatsoever. They will gladly accept these deposits day after day. No photo required, no utility bill, no drivers license, etc...just a credit card. The casinos have their money within a really short time. Yet when the time comes to pay us winnings...we have to jump through every hoop they can think of. If the casino knows our address as a result of the information we provide from our credit card and we ask that they mail our winnings in check form to that name and address...how can a thief step in and fleece us or the casino out of said winnings? I still cannot understand the reasoning.

Gambling online is extremely competitive and relies on instant gratification. Imagine signing up at a casino and having to wait a couple of days to be able to play. You'd bail in a heartbeat and move on to a competitor. IMO, It's reasonable to wait a few days for a first time pay out - once your in the system it's always quicker (in most cases).

BTW, some licensing jurisdictions (Australia for example - [Lasseters]) require casinos to request players IDs within thirty days - winnings or not - it doesn't matter.

In the UK it is not compulsory to have any kind of identification, although the government is working on compulsory ID cards and a big brother database. To get a driving licence you need to be able to drive, obviously, and a passport is quite expensive,

In the States, one can get a state ID. It's not a driver's license but a State Identification card. They cost about $20. I'm surprised that the UK hasn't advanced that far.

If you're going to play online, you need to be prepared to show ID. If this calls for shelling out some cash for a passport, then that's what you have to do.

Before opening an account, make sure you have a copy of your passport/drivers license handy as a jpg. Also, scan a recent copy of a utility bill that includes your address as well as a scanned copy of your credit card (if a credit card is being used). Have these documents saved as JPG files, so you can simply attach them to an e-mail. No need for international faxes and "unclear" documents.
https://www.casinomeister.com/accredited-casinos/

I guess this needs to be modified to "if you don't have an government issued picture ID, then get one"

Modifying the title of the thread to "needs ID". No need to unfairly bash a casino that is following its standard protocol. We also are not privy to the entire story. Maybe there is a reason why the casino is insisting on this member's ID.

 

[zebedy]

Yeah but, you are dealing with a business that is required to identify its customers

maybe there should be laws that say ,the casino should identify its customers before they depost,
but doing so might put this board out of business

We also are not privy to the entire story. Maybe there is a reason why the casino is insisting on this member's ID

you have the full story, if there is something else i wish they would let me know, because havent got a clue what there doing.or insinuating

It's like bar hopping without an ID - sooner or later you're going to get carded. It it irrelevant whether or not previous establishments have allowed you to drink without an ID - the one now requires ID - you need to produce one

maybe i have unfairly bashed them ,
but why do all other casinos accept what i send . they are good reputable casino,s, with rules and regulations, but casino us wont, what makes them so different,
mayby i caught the withdrawals manager on a bad day :

so it looks like ill have to to the expense of getting a passport,

 

[Rhyzz]

They require a photo ID, such as a passport or driving license, because these can be checked against an electoral role or on various DB sites that are operated by the government. The companies pay a great deal of money to use these facilities and to prevent underage gambling.

The reason they only request ID after your deposit is because they are trying to prevent underage players PROFITING from gambling, ie) blocking the withdrawal. Like CM said, if every site were to request proof of age prior to a deposit then noone would play.

It's a fair shout from the casino to request Photo ID as these often display a watermark on the scan, thus proving it is not fake.

Yes, it can be very frustrating, but without these measures then none of us would be able to enjoy our hobby.

 

[winbig]

so it looks like ill have to to the expense of getting a passport,

Hell, at this point I'd just ask for my deposit back. Good luck to ya.

 

[VPL]

Regulations....

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

 

[winbig]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

Just curious, but I'm assuming the OP is able to get their deposit returned if all else fails?

 

[VPL]

RE: Deposit refund...

Hi again,

If all else fails, we can definately look into the matter and consider the options.

Regards,

Curt

 

[zebedy]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.

Best regards,

Curt,

Casino US,
Vegas Partner Lounge

All cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide the necessary documentation after we requested as such or submit fraudulent documentation,

address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits

which i did supply, it doesnt actually say photo ID but

and/or other appropriate documentation

which could mean dna test, sorry being sarcasm is the lowest form of wit

i realise you have rules, but couldnt somebody use a bit of judgement in all the things i did send you it proves 99.9% that im over 18, and i am who i say i am

if i were talking to a robot i know that it does what its programmed to, but as people with free thinking cant you use a bit of common sense?

 

[Casinomeister]

address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits

which i did supply, it doesnt actually say photo ID but

which could mean dna test, sorry being sarcasm is the lowest form of wit

i realise you have rules, but couldnt somebody use a bit of judgement in all the things i did send you it proves 99.9% that im over 18, and i am who i say i am

if i were talking to a robot i know that it does what its programmed to, but as people with free thinking cant you use a bit of common sense?

Geeze - just get a photo ID like most everyone else. That's common sense!

They merely wanted you to prove your identity, you didn't.

 

[zebedy]

Geeze - just get a photo ID like most everyone else. That's common sense!

They merely wanted you to prove your identity, you didn't.

so sorry, i was just asking the vpl a question since its the first time ive spoken to him,



ill let it lie,

thanks

 

[RobWin]

Hi there,

Thank you for your message.

As a business, we need to strictly adhere to such regulations, where we are required to obtain due dilligence documentation from any player who requests a withdrawal from our casino. This documentation is requested from all players who request to withdrawal funds from our casinos.

The above is clearly stated in our terms and conditions, whereby one agrees to abide by these conditions when downloading and installing the casino software.

One of the main reasons that we request a picture ID/passport/Driver's license is to prove that the person is a legitimate person, and is of legal age to gamble.
Best regards,

Curt,

Casino US,
Vegas Partner Lounge

Their picture notarized and also submitted along with their birth certificate also notarized, would serve the exact same purpose that the photo ID would...what's the problem with that...they could have it notarized by the "Clerk of Court"...can't get no better than that...

 

[pacers31]

Here we go again!! WTF good is a photo ID to someone who has never seen the person or ever will??? This whole document fraud thing is BS!! This whole redundant thing of "we have to know who YOU are to pay YOU", but we don't care who YOU are to take your deposit" is crap. I know it, you know it and they know it too. There is no reason for any of this in the US as there is no legal obligation to pay anyway! This whole protection facade is certainly not geared at protecting the player. Hell most places have a clause in their withdrawl policy that they aren't responsible for misdirected payments for providing incorrect information. Any casino that still hides behind this and the old "it will take several weeks to pay you, its so hard to pay US players" line of crap is either;

1) LYING TO YOU!!

2) NOT VERY GOOD AT WHAT THEY DO!

3) NOT VERY SOLVENT AND STALLING FOR TIME TO PAY YOU!!

I'm just sick and tired of the whoa is us attitude of these casinos. I can get paid in 3 days from some places, so if a site can't compete, get the F*** out of the game. Photo ID, utility bills, BS! We aren't morons out here, stop thinking you are getting away with lame explanations and PAY THE PLAYER!

 

[zebedy]

wow.

i just received this email from conrad haack, he was the vpl rep i contacted before i made a post in the forum,

Hi Nigel,



I need to inform you that your cash in will be sent through today for processing.



We normally wouldnt allow this to go through without a picture ID of sorts but

we made the rare exception in your case being that you have been trying to

accommodate our requests and have being very forthcoming with all your

available documentation.



I hope that you will continue to play and enjoy the excitement that our many

casino games have to offer. J



Regards,


ill let you know when i get the money so that it can be put under the resolved

 

[pacers31]

Also, those of you defending these type outfits are getting exactly the treatment you deserve then. Personally, I won't play anywhere that tries to use this whole document con on me. Good luck all.

 

[pacers31]

Glad to see you got paid, but why did they put you through this in the first place if they were going to bend the rules?? Rules are made to be broken I guess. Just helps to prove my point that the whole process of documentation is useless. Good luck.

 

[Casinomeister]

Also, those of you defending these type outfits are getting exactly the treatment you deserve then...

and they took time out to reconsider this player's situation and decided the pay him. So yeah, I'll "defend" them.

Thanks VPL!

 

[pacers31]

Nice of them to reverse their flawed rule.

 

[pacers31]

I guess those vital documents weren't as vital as they made them out to be. Do for one player, do for all now!!

 

[vinylweatherman]

As far as I can see, this player complied with the T & C in full. They supplied everything they could to show their ID, and the terms did not mention that there was a specific need to get EXTRA ID over abd above that which every citizen would have, such as a birth certificate, and statement from the account used to make the deposit.
If VPL will only accept PICTURE ID, then SAY SO CLEARLY IN THE TERMS, do not just offer the woolly statement

All cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide the necessary documentation after we requested as such or submit fraudulent documentation,

I say again, the drivers licence that VPL said they would accept is NOT PROOF OF IDENTITY, it is a licence to DRIVE A VEHICLE, and is pretty easy to get hold of for a FRAUDSTER, probably about as easy as it is for a FRAUDSTER to get hold of a birth certificate (the first stage to acquiring a fake drivers licence - BBC Panorama - also showed how easy it was to progress to a fake passport from this under the old system).

For checking against government databases, such as the electoral roll, Experian, etc, the PHOTO IS IRRELEVANT AGAIN, as NONE of these databases hold the photos of the person.

Although this player eventually got the agreement to be paid, there will be many more who fall into this trap, especially from the UK now that many casinos are advertising HARD for UK players now we have properly legalised it. NONE of these adverts make any mention of players needing a photo ID at some stage, all they promote is the juicy SUB and how EASY it is to sign up & deposit in a matter of minutes.

VPL should know that even a DRIVING LICENCE does not necessarily carry the photo of the holder. These are ONLY issued when the driver makes a change in their details, such as moving house. If I were not medically retired from work, I too, would not have Photo ID, but I had to be medically reviewed, and was re-issued my Driving licence under the new system, so it now carries my photo.

The industry as a whole has seemed to block any attempts to get a scheme in place where online players can have a central body verify their ID to a standard that all participating online casinos will agree to accept (as they do with the driving licence). It is no good players trying to put something together themselves, as casinos simply will not accept it, as the OP found out when trying to make themselves up a kind of photo ID based on the documents they had, and a photo of themselves.

Players who are currently playing without any Photo ID should be aware they are on "borrowed time". They may well be getting paid, and thinking they are fine, but one day this could happen to them. They will benefit from the ability to plan ahead, and could shop around for local authority issued photo ID. It is available, often cheap, or even free. It may be a case of getting a pass for the local leisure centre, or even the library. Here in Bracknell, we have the much maligned "edge card", which has been touted as a huge waste of council's money (our money), and has never been embraced by the businesses who were supposed to work with it. It does, however, offer a FREE method for getting a Photo ID for online gambling, so not a complete waste of 6Million, at least Bracknell residents who don't drive or travel can gamble online This card was supposed to be adopted by other local councils, but like the national ID card, it has been stalled by the higher powers.

Perhaps the UK Gambling Commission could be persuaded to issue players with a Photo "gambling ID card", that they could use with EU and whitelisted casinos, which would probably make it acceptable to all the rest.


The OP should NOT continue to play at VPL, this was an exception, and all it would take would be a change of staff for this problem to come up again at the next cash-in. The OP should ALSO get in touch with the other casinos that SEEM happy to pay without these documents, and get it IN WRITING that they will continue to do so without the addition of a photo ID. Any NEW accounts should be preceeded with getting their non-photo ID verified BEFORE making that first deposit and getting the "instant gratification".

 

[1819]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?

I'm not calling you a liar, and they weren't either. You have to look at it from their point of view not just your own.

It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

You do not have permission to view link Log in or register now.

My suggestion? Stick to the casinos that you already have a relationship with, and you won't have to worry about this problem.

PS: 3Dice is another casino that I've never been asked for documentation at.

when you go get a photo i.d. they will ask for that same birth certificate. i dont see why that wont do.

 

[lauram]

i know in canada here we have coloured health card pics and also coloured school id pics and these also have vital serial number info on them they might work if that doesnt other is pay the 15 dollars go to your family doc and get a passport pic that will satisfy them and you will have your id for a few years to use. I know its easy to deposit but for them to pay you they also do need proof of age or they also get fined your money isnt going anywhere, so take a few days get the docs and resend them good luck

 

[Casinomeister]

Troll alert

Nice of them to reverse their flawed rule.

I guess those vital documents weren't as vital as they made them out to be. Do for one player, do for all now!! .

You're starting off on another troll-like tirade, please consider my prior warnings concerning this posting style.

The casino stood its ground on requiring documents (which can be dictated by licensing jusrisdictions, software providers, lawyers, payment processors, etc.), and they made an excepting in this case. Even so, you find this as an opportunity to continue your agenda laden casino bash.

Last warning.

 

[zebedy]

i agree vinylweatherman there should be some sort of scheme in place where online players can have a central body verify their ID to a standard that all participating online casinos will agree to accept but i feel it is a long way off,
also how secure would it be, just take the case of the dhss losing the main disk of people getting child support, if it fell into the wrong hands ?,

The OP should NOT continue to play at VPL, this was an exception, and all it would take would be a change of staff for this problem to come up again at the next cash-in. The OP should ALSO get in touch with the other casinos that SEEM happy to pay without these documents, and get it IN WRITING that they will continue to do so without the addition of a photo ID. Any NEW accounts should be preceeded with getting their non-photo ID verified BEFORE making that first deposit and getting the "instant gratification".

dont worry i have learnt another valuble lesson with this happening, i intend to contact all the casinos i deposit at,

 

[winbig]

dont worry i have learnt another valuble lesson with this happening, i intend to contact all the casinos i deposit at,

That's always good

It'd really suck someday to hit a progressive and not be able to get paid....