[RESOLVED] CASINO US (VPL) REQUIRES PICTURE ID

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited 10 and was lucky enough to win300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,
I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.


hi mr casino meister

i realise what your saying but im not talking about a brick and mortar casino, if i needed some sort of documetation to enter one of those id make sure i had it,
i could get a passport, but why should i go to the expense when i will never use it, see previous post for reasons why, and as its the united kingdom we dont have ID cards

because all the other casinos ive listed accept the documents i send but not casino us, i thought i would be ok playing there, but i was wrong

i dont think im being unfair im just saying it as i see it,
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?

I'm not calling you a liar, and they weren't either. You have to look at it from their point of view not just your own.

It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

Risk
Vegas Partner Lounge Casinos / Proc-Cyber Services play an active role in risk prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas Partner Lounge Casinos / Proc-Cyber Services employsa variety of appropriate security and risk controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

You do not have permission to view link Log in or register now.


My suggestion? Stick to the casinos that you already have a relationship with, and you won't have to worry about this problem.

PS: 3Dice is another casino that I've never been asked for documentation at.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?


It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.



You do not have permission to view link Log in or register now.

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Well if you don't have an ID...you might could try getting a picture of yourself notarized along with the birth certificate and send those in...don't really see why this shouldn't work...
 

Richtree7

Full Member
Joined
Sep 22, 2006
Location
Massachusetts
Zebedy..

Personally I do understand your consternation. We 'easily' make deposits to their casinos with no problem whatsoever. They will gladly accept these deposits day after day. No photo required, no utility bill, no drivers license, etc...just a credit card. The casinos have their money within a really short time. Yet when the time comes to pay us winnings...we have to jump through every hoop they can think of. If the casino knows our address as a result of the information we provide from our credit card and we ask that they mail our winnings in check form to that name and address...how can a thief step in and fleece us or the casino out of said winnings? I still cannot understand the reasoning.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity
No. Read "The Day of the Jackal". You can get anybody's birth certificate. It only proves that the person named on the certificated was born on the given date, not that you are that person.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

Nope....

Say someone was carrying that information in a folder in their car...Someone breaks in their car...you get the picture. Same thing goes for a home burglary.
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
Go and get your ID

Go and get your ID as everybody. when you got it you will not need anymore to worry. They are completely right. Imagine if you get a jackpot with high amount in this casino, Iam sure you will make ten ID cards to get your money.

So go and get it, scan it and send it. it is simple. Why you make it difficult ?

Good luck
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Go and get your ID as everybody. when you got it you will not need anymore to worry. They are completely right. Imagine if you get a jackpot with high amount in this casino, Iam sure you will make ten ID cards to get your money.

So go and get it, scan it and send it. it is simple. Why you make it difficult ?

Good luck

They cannot get a DL due to a disability, so the only other ID they can get is a passport...

The thing is, isn't there usually quite a long wait for a passport to be issued in the UK? I know you'd be waiting awhile here in the USA.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
Go and get your ID as everybody.
In the UK it is not compulsory to have any kind of identification, although the government is working on compulsory ID cards and a big brother database. To get a driving licence you need to be able to drive, obviously, and a passport is quite expensive,
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
FWIW, Mods, any chance of re-titling this thread? Seems kind of harsh IMO. Yes, they won't pay, but there's quite a bit more to the story.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
yep its 72 and about a six week wait i think,

i just cant get my head around that all the other casino groups i mentioned accept what documents i send ,but the vpl dont, its like they are going out of there way to make it as hard as possible to get paid,
 

Richtree7

Full Member
Joined
Sep 22, 2006
Location
Massachusetts
It's the casinos that often make it difficult,

There have been several times over the years that I have been gambling on-line that I have won and attempted to cash out. I don't have a copy machine nor a fax machine at home. I have driven back and forth to the ups store several times for the same cash-in request because there is something not completely legibly received on the casinos end..or additional information is needed. As I stated above, I just do not understand why they have to make it that difficult. The casinos are not too overly concerned when we make our deposits without all of that same information being sent prior to there acceptance of our credit card deposits.
I think red tape is sometimes just a way to delay the pay out and hold on to the cash for as long as possible or maybe not pay out at all in some cases.
They have us over a barrel...if you want your winnings you MUST comply.

And yes, I will continue to gamble on-line and shine their shoes if necessary.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
yep its 72 and about a six week wait i think,

i just cant get my head around that all the other casino groups i mentioned accept what documents i send ,but the vpl dont, its like they are going out of there way to make it as hard as possible to get paid,

Look at 32Red. They're one of the top online casinos around, but you're going to need ID there as well. It all has to do with where they're licensed and what regulations they have to follow...
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
FWIW, Mods, any chance of re-titling this thread? Seems kind of harsh IMO. Yes, they won't pay, but there's quite a bit more to the story.

i dunno , it might be good especially if a newbie reads it, ive been gambling for years and its a new one on me that you wont get paid without an photo ID,
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
In my opinion the casino is way out of line here.
You have sent in all reasonable I.D. and hell (no disrespect), we're only talking about 200 quid here! :eek:

I suggest you contact the VPL rep here at CM & see if he/she can help resolve this sensibly.
(Expecting you to waste your time & 72 on a passport is not sensible!)

BTW; I still hold an 'old style' pink UK driving license - with no photo on it.
Carrying, or even possessing photo I.D. is not compulsory in the UK... yet!

Let us know how you get on, and if you're still stuck contact me & I'll see if there's anything I can do to help.

Good luck :thumbsup:
KK
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
In my opinion the casino is way out of line here.
You have sent in all reasonable I.D. and hell (no disrespect), we're only talking about 200 quid here! :eek:

I suggest you contact the VPL rep here at CM & see if he/she can help resolve this sensibly.
(Expecting you to waste your time & 72 on a passport is not sensible!)

BTW; I still hold an 'old style' pink UK driving license - with no photo on it.
Carrying, or even possessing photo I.D. is not compulsory in the UK... yet!

Let us know how you get on, and if you're still stuck contact me & I'll see if there's anything I can do to help.

Good luck :thumbsup:
KK


i did contact him ,he was my first port of call, but from what i made of his email, he couldnt help, unless i provided a photo ID,

thanks for your offer of help KasinoKing, but im not really sure if anybody can help,
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
I still think I suggested the easiest solution !!!

you maybe right i could get someone important to notarize a picture of me,
but i would have to mail it to them, i doubt they would accept a scanned copy , saying i signed it myself
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is still a joke, the casinos are being deliberately "thick" about how different countries operate. They clearly assume the OP is a "liar" BECAUSE they claim to have no ID with a photo, they therefore will NOT believe ANYTHING the OP comes up with BECAUSE they are now assumed to be a fraud.

It IS often possible to get a voluntary ID with a photo on it, and these can be obtained from the local authorities. Although intended for those just over 18 as proof of age, I can see no reason why ANYBODY who is unable to prove they are over 18 could not insist on one, and they are far cheaper & quicker than a passport. The UK government does have to keep pointing out that the drivers licence is NOT AN ID CARD, and organisations that seem to believe that EVERYONE must have one as a matter of course are just making life difficult. The birth certificate alone does not prove ID, however the whole load of alternative documents provided by the OP should be enough to verify on the reasonable grounds of probability that the person is who they say they are. Since the OP has played for "a number of years", the casino had PLENTY of time to call into question this player's ID, and "a number of years" is more than long enough to show the credit card is NOT stolen.

I have posted time and time again about this ridiculous situation where certain players may be too disabled to legally obtain the VOLUNTARY documents that the UK currently offer with a photo on it, and casinos seem to turn a deaf ear and a blind eye to the problem. IF they offer services to the UK, they should make themselves familiar with what ID documents the UK government currently use for citizens.

The passport ALSO is not an ID document, although stringent ID checks are carried out before one is issued. Even after paying well over 70, and waiting at least 6 weeks, the problems still do not end. The applicant has to now attend in person at an interview centre as part of the process, which may make it harder for someone with a disability.

There is one hope though, and that is the EU wide disability discrimination act, as this is a pretty clear case of someone being asked to provide a common document to receive a service (drivers licence), but is unable to get one due to disability, The casino, if whitelisted or licenced in the EU, is expected to make it's services available to those with disabilities on an EQUAL FOOTING to those who are able bodied. Since this is an online business, this is complied with as the application runs on a PC, and even those with severe disabilities can usually operate a PC, even if some accessibility aids are required.

If this cash-in is under the total amount of deposits made over the past few years, perhaps the OP should go for having their account locked and deposits returned, as the casino would have brought this up whenever the cash-in was requested. Using an eWallet, like Neteller, is also better than using a credit card, as some casinos do not bother with asking for documents if Neteller are satisfied with the ID of the player (some do though, so best to ask).

If ID was verified BEFORE deposits were taken, then this situation would not arise. Casinos often make it a little unclear what they mean by "asked to supply documents" in the T & C. Players may reasonably believe that if they have enough documents to open a bank account, and get a credit card, and even get a passport, they should have no trouble verifying themselves to an online company.

It would help if in the WELCOME Email you get upon joining, a specific passage about what documents are needed for a cash-in, and a reminder that if the player believes this might cause a problem to contact support STRAIGHT AWAY and get their ID confirmed by alternative means BEFORE depositing. If the casino is not satisfied with the alternatives, they can say so right away, and lock the account before a non-payment situation can arise.

The total cost to the OP to get the passport, including the need to attend the interview, make the application, etc. is probably going to leave little change from the 200, so the best course would be to have their deposits returned and account locked. This would apply to ALL casinos in this group, not just Casino US, as well as Aspinalls, who are in the same group, but not so obviously.

The OP should also contact ALL casinos they play at to ensure this issue will not become a problem in the future should they make a large win, as many casinos that are happy to pay with no documents only do so when the amounts are relatively small, under 1000 or so.

UK players specifically need more guidance on this issue of documents, since we do not have (yet) a national ID card that most other countries now have in one form or another. Any ID card that players can get on a voluntary basis are going to look different depending on what local organisation agrees to run the scheme, this itself may cause problems as it would be easy to just believe the player made it up & issued it to themselves if the casino staff do not recognise the local issuing organisation as being legitimate.

Notarised documents may also work, as this is another area where casinos are a bit "stupid". They seem unable to appreciate that notarising a document does NOT mean that they are verifying the person's ID, but that they are simply notarising that they have seen the original document, and they have made a "true copy" of it that can be used, with the notarisation, as representative of the original. All pretty redundant when the notarised copy itself is not sent, but only a scan of it.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
i thought i would give it one last try, this is the email i sent them.

> ok one last chance,
>
> ive enclosed the authorization form hand signed in ink,
> a new copy of my bith certificate, as the other was a little blurred,
> bank statement
> online bank statement
> gas bill
> debit card front & back,
> some pictures with these documents which clearly show that im well over the
> age to gamble
> i cant include a photo id because i dont have one
>
> if they are not acceptable please would you explain why you need a photo ID
> when it is clearly visible that i am over the legal age for gambling,
> it seems like you are trying to make it as difficult as humanly possible for
> me to withdraw my winnings,
> as i explained i dont have a driving licence and for me to get a passport it
> will cost me 72 and a 6 week wait, living on disability allowence its money i
> cant afford to pay out for something i will never use
>
> in your emails you say,"The Casino strives to ensure you the best online
> gambling experience, well im certainly not getting it,
>
> i just hope you can see sense
>
> regards
>

and this was there reply,

Thank you for your support at Vegas Partner Lounge/ Casino US.

Please note that we have received your Deposit Authorization Document together
with the front and back of your credit card and your utility bill. However
please be advised that we are unable to accept your Birth Certificate and
require an ID, Passport or Drivers License to verify your details.

Your documents have been forwarded to our Withdrawal Manager who will contact
you shortly in regards to the status of your withdrawal upon receipt of the
re-requested document.

Casino US strives to ensure you the best online gambling experience, offering
the craziest promotions all the time. We also back our services with a 24-hour
toll free helpdesk service. Contact us 24 hours a day, 7 days a week - if you
have any queries or suggestions, visit our website.

Regards,

Steve
The Support Team

so still no answer as to why they require a photo ID when ive made it clear that im over the legal age for gambling,
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
i thought i would give it one last try, this is the email i sent them.

> ok one last chance,
>
> ive enclosed the authorization form hand signed in ink,
> a new copy of my bith certificate, as the other was a little blurred,
> bank statement
> online bank statement
> gas bill
> debit card front & back,
> some pictures with these documents which clearly show that im well over the
> age to gamble
> i cant include a photo id because i dont have one
>
> if they are not acceptable please would you explain why you need a photo ID
> when it is clearly visible that i am over the legal age for gambling,
> it seems like you are trying to make it as difficult as humanly possible for
> me to withdraw my winnings,
> as i explained i dont have a driving licence and for me to get a passport it
> will cost me 72 and a 6 week wait, living on disability allowence its money i
> cant afford to pay out for something i will never use
>
> in your emails you say,"The Casino strives to ensure you the best online
> gambling experience, well im certainly not getting it,
>
> i just hope you can see sense
>
> regards
>

and this was there reply,

Thank you for your support at Vegas Partner Lounge/ Casino US.

Please note that we have received your Deposit Authorization Document together
with the front and back of your credit card and your utility bill. However
please be advised that we are unable to accept your Birth Certificate and
require an ID, Passport or Drivers License to verify your details.

Your documents have been forwarded to our Withdrawal Manager who will contact
you shortly in regards to the status of your withdrawal upon receipt of the
re-requested document.

Casino US strives to ensure you the best online gambling experience, offering
the craziest promotions all the time. We also back our services with a 24-hour
toll free helpdesk service. Contact us 24 hours a day, 7 days a week - if you
have any queries or suggestions, visit our website.

Regards,

Steve
The Support Team

so still no answer as to why they require a photo ID when ive made it clear that im over the legal age for gambling,


:rolleyes:

I wonder what they'd have to say about taking deposits from potential under-age gamblers. They'll take deposits blind, but yet one has to prove to them that they're over 18 when it comes time to withdrawal.....kinda backwards if you ask me.

Hell, if you look underage (21 in america, for the most part), and go to a B&M casino, you have to show ID as soon as you sit down at a table and BEFORE you give the dealer any money; let alone place a bet....
 
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