RESOLVED: All British casino issues

[palrch]

Good morning. Reaching out for some help/advice please. I had a good win with betfair in July (£20,000) and decided to try my luck in another casino. I opened an account with all British casino, deposited a total of £10,000 (with £6000 of withdrawals) they are now keeping hold of a small withdrawal while they undertake due diligence.
I totally understand they have to make sure the money I’ve spent with them is legitimate-but after submitting so many documents (driving licence, passport, utility bills, copy’s of cards, bank statements since opening the account) they are now asking for a complete tax return for last year.
This seems like taking it a bit too far-the money I’ve spent with them is directly traceable back to the betfair win-am I within my rights to not provide this but still receive the payout that they are holding? On the HMRC website it doesn’t give the option to view/export my compete tax breakdown, only the net amounts which I have exported and sent them.
Thanks for any advice

 

[dunover]

Good morning. Reaching out for some help/advice please. I had a good win with betfair in July (£20,000) and decided to try my luck in another casino. I opened an account with all British casino, deposited a total of £10,000 (with £6000 of withdrawals) they are now keeping hold of a small withdrawal while they undertake due diligence.
I totally understand they have to make sure the money I’ve spent with them is legitimate-but after submitting so many documents (driving licence, passport, utility bills, copy’s of cards, bank statements since opening the account) they are now asking for a complete tax return for last year.
This seems like taking it a bit too far-the money I’ve spent with them is directly traceable back to the betfair win-am I within my rights to not provide this but still receive the payout that they are holding? On the HMRC website it doesn’t give the option to view/export my compete tax breakdown, only the net amounts which I have exported and sent them.
Thanks for any advice

Being self-employed and going through KYC is a nightmare as I found out myself once. I understand the fact that if you show the Betfair 20k win before you played at ABC spending 10k then you feel that that would be sufficient evidence of funds. I agree somewhat.

The problem with tax returns is that these usually contain information that is 12-18 months out of date by the time you submit any details to a third party and won't likely show the current financial state of affairs applicable to you now.

Try contacting their excellent rep:
L&L-Jan

Use 'send direct message' button. You may find you need to make another couple of posts first, but that's your best source of assistance right now.

 

[L&L-Jan]

Ask for a consent link, submit used accounts and they should have all informed required to complete the verification.

 

[deleteduser-20241211113044]

How can I delete my account from this forum? Admins you are very friendly, with all this stupid rules delete my account , do not want to waste my time here

 

[maxd]

Yes, very unreasonable of us to be sceptical of an off-topic first post shilling for crypto casinos from a member who registered less than 12 hours ago. What were we thinking!

Anyhoo, you’re gone and will darken our towels no more. **hanky wave**

- Max

 

[palrch]

Ask for a consent link, submit used accounts and they should have all informed required to complete the verification.

They aren’t giving this as an option and have returned the withdrawal to my wallet, although I can’t withdraw it.
All of the money I’ve spent at ABC has been funded by my win at betfair and I’ve provided all bank statements to follow the money back to that win.
I’ve never had such an issue with any casino and I’ve been playing for a long time. Any other advice I’d be grateful for. I feel like trying to contact my bank to dispute the money I’ve spent with them if they are point blank refusing to pay me out or answer any more questions.

 

[L&L-Jan]

@palrch send me a PM with email/username and ill sort it

 

[palrch]

@palrch send me a PM with email/username and ill sort it

That’s kind of you to try. I tried to dm you but it says I’m spam so wouldn’t send…I can’t see my user name on the account-only email address

 

[maxd]

That’s kind of you to try. I tried to dm you but it says I’m spam so wouldn’t send…I can’t see my user name on the account-only email address

Try again, you should be able to do it now.

- Max

 

[L&L-Jan]

This is obviosly sorted last monday.

 

[Webzcas]

This is obviosly sorted last monday.

Edited the title to reflect this