All british casino- delayed withdrawal

[chezbreaks]

Hmm, there was - no activity on her account as the self exclusion was picked up by the system and applied on her account. She has accounts all over the place.

But than I remembered our social media lady telling me last week about a person who is lying on our posts with replies. Strange enough, account registered in March and showing two different names:

View attachment 206661

If your going to make me out to be a con artist read the original thread chezza breaks is me. Read why the two names appear and gain facts before you start with infactual information

 

[chezbreaks]

Hmm, there was - no activity on her account as the self exclusion was picked up by the system and applied on her account. She has accounts all over the place.

But than I remembered our social media lady telling me last week about a person who is lying on our posts with replies. Strange enough, account registered in March and showing two different names:

View attachment 206661

Also if my sister has accounts all over the place that's on her and nothing to do with me? Surely!!

 

[chezbreaks]

Seriously do the proper kyc what ever you need to do I'm not being made out to be a liar here
*snipped screenie with personal info contained*

 

[Mark_Lottomart]

@chezbreaks I recommend you delete the screenshot showing your date of birth.

 

[Mark_Lottomart]

Hmm, there was - no activity on her account as the self exclusion was picked up by the system and applied on her account. She has accounts all over the place.

But than I remembered our social media lady telling me last week about a person who is lying on our posts with replies. Strange enough, account registered in March and showing two different names:

View attachment 206661

This can't be the same person Jan, one is Chez the other Chezza. Silly!

 

[chezbreaks]

@chezbreaks I recommend you delete the screenshot showing your date of birth.

No I'm not being made out to bloody be a liar. This has been explained on the original thread. It's also been explained to allbritishcasino.com multiple times why I have my sisters email address. It is allbritishcasino.com who commented using my sisters name mocking what name to.call me. The twitter account was originally created yes in March as allbritishcasino.com restricted my chat and I needed to reach out. Defamation at its best right now!! I'm fuming. Today they said they'd reach out regarding my account. I reached out yet again offering any more information I could give to help and guess what nothing again!! I get most of you sticking together and me hunted down like a witch hunt but I've provided EVERYTHING asked and more and not once have I been emailed. I'll just delete this thread tonight and stick with the ADR service. I have now 0 hope I'll be seeing the money!

 

[chezbreaks]

This can't be the same person Jan, one is Chez the other Chezza. Silly!

Chezza is my nick name chez cherie chezlong

 

[L&L-Jan]

I have now 0 hope I'll be seeing the money!

When investigation is completed the outcome is you either get paid or deposited funds will be returned so that there is no financial loss.

 

[chezbreaks]

So it's nothing to do with my bank declining the payment. You can investigate all you like I nothing to hide and it will be followed with the ADR. I'm in financial loss because I won that money fairly and have breached no terms. You have had everything asked. So I don't actually understand what the hell is going on!!

 

[chezbreaks]

When investigation is completed the outcome is you either get paid or deposited funds will be returned so that there is no financial loss.

And how long does an investigation take. Would you like to speak to me via phone. Would you like my blood type? You can have if you like. Way to treat a terminally ill person! Bravo!!!!

 

[Mark_Lottomart]

And how long does an investigation take. Would you like to speak to me via phone. Would you like my blood type? You can have if you like. Way to treat a terminally ill person! Bravo!!!!

I’d lose the attitude if I was you. Not saying you are, but sometimes these investigations can take longer if the customer is an ass!

 

[chezbreaks]

When investigation is completed the outcome is you either get paid or deposited funds will be returned so that there is no financial loss.

And how long does an investigation take. Would you like to speak to me via phone. Would you like my blood type? You can have if you like. Way to treat a terminally ill person! Bravo

I’d lose the attitude if I was you. Not saying you are, but sometimes these investigations can take longer if the customer is an ass!

Attitude no it's frustration. I don't have every day like everyone else. I'm getting no straight forward answers . Yes I'm being an arse but not without reason. Shouldn't matter all companies should have appropriate time frames regardless. I've backed away today as I was told I'd have a response...again not happened do they expect people to be OK with this??

I’d lose the attitude if I was you. Not saying you are, but sometimes these investigations can take longer if the customer is an ass!

 

[andysbetting1187]

You need to calm down a bit mate and allow time for Jan to look into it for you - if you go down the ADR route and start like you have been on here, it will just get dismissed.

Ive had issues on here with a couple of different sites (to which both @L&L-Jan and @Mark_Lottomart have been on the receiving end of over the years).

The difference is, I approach it in a structured way and have a sensible conversation as opposed to ranting - its amazing how things can be sorted out quite quickly if you take a reasonable approach to it mate

 

[Mark_Lottomart]

Way to treat a terminally ill person! Bravo

So sorry to hear about your illness and I hope you the best of health for as long as possible. However…

I’ll let you in to an industry “secret”, and this goes for anyone else who is reading this who has illnesses. We don’t treat you any different when it comes to verification. All customers are treated equally. Mentioning your illness won’t speed up the process. For some reason people often mention this when asked for verification and it doesn’t affect the situation.

Genuinely, you are dealing with the second best casino rep on here and the second best casino (group). If you’re happy you haven’t broken any rules, be patient and it will all be dealt with as quickly as these things can be.

 

[chezbreaks]

You need to calm down a bit mate and allow time for Jan to look into it for you - if you go down the ADR route and start like you have been on here, it will just get dismissed.

Ive had issues on here with a couple of different sites (to which both @L&L-Jan and @Mark_Lottomart have been on the receiving end of over the years).

The difference is, I approach it in a structured way and have a sensible conversation as opposed to ranting - its amazing how things can be sorted out quite quickly if you take a reasonable approach to it mate

I've tried. Even today I apologised to them for me being pushy and got the same response. Jan is basically not reading the back story or the notes and putting 2+2 together and getting 6. I'm just giving up now. I need to put my energy in enjoying the time I have instead of fighting for what's right. I'm just beyond frustrated

 

[andysbetting1187]

Genuinely, you are dealing with the second best casino rep on here and the second best casino (group). If you’re happy you haven’t broken any rules, be patient and it will all be dealt with as quickly as these things can be.

Nice and subtle that Mark - it did tickle me though hahahaha

 

[chezbreaks]

So sorry to hear about your illness and I hope you the best of health for as long as possible. However…

I’ll let you in to an industry “secret”, and this goes for anyone else who is reading this who has illnesses. We don’t treat you any different when it comes to verification. All customers are treated equally. Mentioning your illness won’t speed up the process. For some reason people often mention this when asked for verification and it doesn’t affect the situation.

Genuinely, you are dealing with the second best casino rep on here and the second best casino (group). If you’re happy you haven’t broken any rules, be patient and it will all be dealt with as quickly as these things can be.

I don't want extra treatment I just want them aware why I'm frustrated. Yes the first couple of says inwas a bit of an ass but after I gave verification there really should of been no hiccups. I honestly am confused as I never had this. Williamhill, betway and more I've had good experiences with easy kyc.

 

[andysbetting1187]

I've tried. Even today I apologised to them for me being pushy and got the same response. Jan is basically not reading the back story or the notes and putting 2+2 together and getting 6. I'm just giving up now. I need to put my energy in enjoying the time I have instead of fighting for what's right. I'm just beyond frustrated

There is a process that has to be followed though. An urgent situation for you, unfortunatley is not an urgent situation for other people and the casino has rules that they have to follow

If i thought you were being hard done by, I would happily say so - but I have had many interactions with ABC customer services and with Jan and they are, in my view, the best at responding and for sorting stuff out (sorry Mark )

I know you are frustrated and want to rant, but everytime you post here, it takes the teams attention away from resolving your problem and as hard as it is, just need to give them a bit of time to work through it. If everything is legit, I am sure you will get your money.

 

[chezbreaks]

Right then I'd take the post down but don't even know how to do that.

 

[andysbetting1187]

I honestly am confused as I never had this. Williamhill, betway and more I've had good experiences with easy kyc.

Ive had compltley the opposite experience with William Hill - both online and in store (due to the amounts I like to gamble). If they offered me a full VIP package with rake back and no spending cap, they would still get told to stick it

 

[andysbetting1187]

Right then I'd take the post down but don't even know how to do that.

leave it up so it can be updated - just take a breather and give the teams time to work through it mate. Nothing is going to get sorted out now on here - tomorrow is another day

 

[chezbreaks]

Really? Shocked me. Literally upon signing up I couldn't deposit until I showed ID etc as soon as that was done I've had no issues. I should of just stuck with them

 

[chezbreaks]

leave it up so it can be updated - just take a breather and give the teams time to work through it mate. Nothing is going to get sorted out now on here - tomorrow is another day

Thanks pal

 

[mulven]

What I dont get: 33 chats starts in the weekend asking for an update. But why not ask your daughter who works at the commissioner to give us a call next business day?

And we still can't process anything due to name mismatch. Also, why accept our terms when you cant comply with a basic KYC request?

Correction: mis match due birthname. Corrected. Withdrawal will be processed.

Could have just sat back over the weekend and have patience, but who am i?

Was looking forward to the Jan reply after seeing 20 odd bumps!

For me, the logic for additional checks was valid and I think the way you've been hounding their support/staff is disrespectful.

While it would be nice to get extra expeditious treatment due to your situation, casinos don't have to do that. It's also entirely possible people have pretended to be terminally ill to try and speed up their withdrawals and as a result they have to disregard such comments even from actually ill people.

Some places take 1-2 weeks for even just normal verification and withdrawal so it's a little bit privileged to be making such a fuss over a week or less, especially with an account that has had additional checks due to multiple discrepancies.

L&L are one of the good outfits here in the online land of casinos and they deserve a bit more respect and patience than your average casino.

 

[andysbetting1187]

Really? Shocked me. Literally upon signing up I couldn't deposit until I showed ID etc as soon as that was done I've had no issues. I should of just stuck with them

Ever since I smashed them years ago (2016) with a £1k bet on Chez Vegas to win at Doncaster at 50/1 they have been horrendous with me.