Redflush 'refusing' to close my account

[Tirilej]

What I find best of all the Rivals out there is that they have a great way of dealing with this.
The option to close the account is in the software. You don't have to talk to anyone. You can chose several options why you want it closed and even decide for yourself if you want to be contacted by a manager to discuss the closure.

That's an easier way of doing it and something I wish were an option at all casinos. Our problem as gamblers is just the fact that if we speak to a person they have to opportunity to talk you inte keeping your account.

I don't know what option all casinos has, but it doesn't seems to be as easy to close an account as it is to open it up...and it should be

 

[Nate]

From a players perspective it would be appropriate for the Casino to ASK for the reason.

We sometimes bitch and moan that some outfits don't care about players and retention is at the bottom of their list. The email correspondence is key as that would give us an idea of the tone in which the OP asked for his account to be closed.

I sometimes close accounts because I am pissed off OR have no luck. In most cases, I was asked and in others they simply replied the account was closed (I wondered about the retention strategy then??)

Its kinda a catch 22 - IF the reasons were explicitly stated - then close, If not - inquire and find out why. If i were a rep and someone wanted to close an account, I WOULD comp them if Bad Luck was the reason. I may give the person a shot or two until such time that we have given the person a fair chance.

Nate

 

[irmster]

this was the original email word for word on May 15. This and subsequent mails - and my phone call was met with bonus offers.

Hi

still absolutely no luck. I will never win with you I don't think.

Please close my a/c - this time permanently - I have spent more than enough.

Please confirm a/c is closed by email. Please do not call this time.

regards
xxxx


Anyway, as I said, I am a grown up and should have known better than to take one of the offers they made AFTER I asked for a permanent closure. Still appalling behaviour by Red Flush imo.

I'd rather not post any more on this as it just makes me angry.

 

[Tirilej]

In my eyes you have every right to be angry. That email should not have been followed by a bonusoffer.

Just a final question. Is your account closed now?

 

[irmster]

In my eyes you have every right to be angry. That email should not have been followed by a bonusoffer.

Just a final question. Is your account closed now?

Yes, but only after they tried to give me a further bonus offer (£150) and then tried to tell me it couldn't be closed until today and then I needed to send another email. As I said before, I pretty much had to plead with the guy on the phone to close.

Incidentally, this was my 2nd overall attempt to close the account - the first a week ago was met with the same tactic - a phone call offering a bonus followed by an email. That time as well I stupidly took the bonus, so they no doubt felt they could do it again. The difference this time was I asked for a permanent closure and made it clear I didn't want any more bonus offers (they ignored me). I guess I'm just another sucker in their eyes.

Live and learn. I only had one other online a/c with Wintingo, and with all the upset this caused, I decided to ask this one to be closed as well. They closed it immediately and confirmed with an email wishing me well- no fuss, no offers. That's the way it should be.

OK, really is time to move on. I hope others who read this bear this in mind when considering opening an account with Redflush. I have received a PM from the rep - but nothing much he can do now.

 

[Seventh777]

Yes, but only after they tried to give me a further bonus offer (£150) and then tried to tell me it couldn't be closed until today and then I needed to send another email. As I said before, I pretty much had to plead with the guy on the phone to close.

Incidentally, this was my 2nd overall attempt to close the account - the first a week ago was met with the same tactic - a phone call offering a bonus followed by an email. That time as well I stupidly took the bonus, so they no doubt felt they could do it again. The difference this time was I asked for a permanent closure and made it clear I didn't want any more bonus offers (they ignored me). I guess I'm just another sucker in their eyes.

Live and learn. I only had one other online a/c with Wintingo, and with all the upset this caused, I decided to ask this one to be closed as well. They closed it immediately and confirmed with an email wishing me well- no fuss, no offers. That's the way it should be.

OK, really is time to move on. I hope others who read this bear this in mind when considering opening an account with Redflush. I have received a PM from the rep - but nothing much he can do now.

Slightly off topic, I noticed you only had 2 online accounts and both incorporate MGS, I will end my post with just one word....................................................................



32Red

 

[Nifty29]

this was the original email word for word on May 15. This and subsequent mails - and my phone call was met with bonus offers.

Hi

still absolutely no luck. I will never win with you I don't think.

Please close my a/c - this time permanently - I have spent more than enough.

Please confirm a/c is closed by email. Please do not call this time.

regards
xxxx



Anyway, as I said, I am a grown up and should have known better than to take one of the offers they made AFTER I asked for a permanent closure. Still appalling behaviour by Red Flush imo.

I'd rather not post any more on this as it just makes me angry.

Well this is not a request to exclude due to a gambling problem that is for sure.

I don't think it was rogue or unacceptable to offer a free chip in response to this particular email. If the OP was genuine about wanting the account closed, all they had to do was respond with "no thanks. close the account" and uninstall the casino. The fact that he kept taking the bonuses just tells the casino that you are not serious, but rather looking for free chips/compensation for your losses.

Could you please post the other two emails? So far nothing has suggested you were badly treated. In fact, in most cases, I would guess that if the casino said "OK. Account closed. Bye", the players concerned would have gone ballistic because they weren't offered anything or asked why they wanted their account closed, so it's a "damned if you do, damned if you don't" situation.

All the OP had to do was say he had a gambling problem, or ask to be excluded from the casino. I really think the OP was "having an each-way bet" so to speak, wording the email to leave open the possibility that the casino might respond with some free chips, rather than an immediate closure if exclusion or problem gambling was mentioned. In other words, the OP is not without responsibility in this case.

 

[irmster]

I really think the OP was "having an each-way bet" so to speak, wording the email to leave open the possibility that the casino might respond with some free chips, rather than an immediate closure if exclusion or problem gambling was mentioned.

You could not be more wrong. I wanted the a/c closed, I didn't want any more offers, I told them I didn't want any more offers. Asking it to be closed to solicit some free money never crossed my mind. That might be naivety on my behalf, but it also happens to be true.

 

[Tirilej]

Now please don't open it up again
Since Red Flush is monitoring this thread they are probably also discussing this issue also I hope, so the next one won't have the same difficulties to get their account closed.

Just as a little check on them I remembered that I closed my account a couple of weeks ago at their sister casino LaVida. I only sent a pm to the rep here and didn't check the casino after.
When I looked today I couldn't log in so I opened up a chat and asked if it was closed.
The reply I got was -Yes Sara, it's closed and it will stay closed for as long as you want it to.
I wasn't a big depositor there, but clearly we all have different experiences.
Just wanted to let you know

 

[chuchu59]

Well this is not a request to exclude due to a gambling problem that is for sure.

I don't think it was rogue or unacceptable to offer a free chip in response to this particular email. If the OP was genuine about wanting the account closed, all they had to do was respond with "no thanks. close the account" and uninstall the casino. The fact that he kept taking the bonuses just tells the casino that you are not serious, but rather looking for free chips/compensation for your losses.

Could you please post the other two emails? So far nothing has suggested you were badly treated. In fact, in most cases, I would guess that if the casino said "OK. Account closed. Bye", the players concerned would have gone ballistic because they weren't offered anything or asked why they wanted their account closed, so it's a "damned if you do, damned if you don't" situation.

All the OP had to do was say he had a gambling problem, or ask to be excluded from the casino. I really think the OP was "having an each-way bet" so to speak, wording the email to leave open the possibility that the casino might respond with some free chips, rather than an immediate closure if exclusion or problem gambling was mentioned. In other words, the OP is not without responsibility in this case.

This isnt fair Nifty. There is nothing shown by the OP that this is what he thought. It is also possible for a player to succumb to temptation so you cant really question why he took the bonus offers. Players need not state the reasons for the closure of accounts though a casino may wish to ask and thus retain a valued customer. Offering bonuses in response to a request for closure of an account is just not right IMO.

 

[Nifty29]

This isnt fair Nifty. There is nothing shown by the OP that this is what he thought. It is also possible for a player to succumb to temptation so you cant really question why he took the bonus offers. Players need not state the reasons for the closure of accounts though a casino may wish to ask and thus retain a valued customer. Offering bonuses in response to a request for closure of an account is just not right IMO.

Sorry Chu, I wasn't referring to the OP in that statement which is why I said "the players concerned.....in most cases".

I was just pointing out that the casinos cop it both for offering bonuses to keep players, and also for immediately closing accounts without offering anything.

I have a strong feeling that if the OP had replied with "I don't want the bonus - close my account now" they would have done so, but you can hardly blame the casino for being unethical when the player keeps taking the bonuses. The player has to accept SOME responsibility.

 

[carlisleboy]

Whenever I have closed accounts down I normally just put, "sir/madam, I'll like to close down my account with immediate effect, my account number is xxxx my email is xxxx

Yours sincerely,"

At worse I get an email asking why and then I follow it up 99.9% of the time "because I have lost enough cash already or I just don't like their slots".

But normally it is a straight close with a if we can be of any further assistance.

I've closed down so many accounts I can't be 100% certain, but I'm pretty sure I still get emails from some casinos with offers etc..despite the fact I have closed my account.

 

[Casinomeister]

You could not be more wrong. I wanted the a/c closed, I didn't want any more offers, I told them I didn't want any more offers. Asking it to be closed to solicit some free money never crossed my mind. That might be naivety on my behalf, but it also happens to be true.

The casino rep has been trying to PM you. Could you please give him the courtesy of a response since you are making a public issue out of this? Thank you.