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Redflush 'refusing' to close my account

Discussion in 'Online Casinos' started by irmster, May 16, 2012.

    May 16, 2012
  1. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    I have sent 3 emails now asking Redflush to close my a/c. Each one is met with either a phone call and/or an email with a new bonus offer. As of now the account is still open.

    Very frustrating.
     
  2. May 16, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Unless your emails were poorly-worded they should close your account immediately, no questions asked.
     
  4. May 16, 2012
  5. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    The emails were clear and polite, well the 3rd one was not so polite tbh.

    I had two new bonus offers from them overnight 'to keep me as a loyal player' and another this morning.

    They are accredited aren't they?
     
  6. May 16, 2012
  7. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    lETS BE SERIOUS HERE. Redflush is not the ones who click on the computer and login to their site.
    You have several choices. Uninstall, dont log in , block the email address, etc etc

    I never heard of redflush so I am not defending them but geesh , I do hope this is not the biggest problem in your life, if it is congrats on a comfortable life.
     
    2 people like this.
  8. May 16, 2012
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I agree with chuchu, they should have closed the account immideately.
    Try send a private message to their Rep here, include your accoutnr and he will make sure it get's closed right away.
    http://www.casinomeister.com/forums/members/wayneredreturns.html

    ..and don't mind Stovetops post. He's having a bad day I think;)
     
    2 people like this.
  10. May 16, 2012
  11. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    lol I was having a great day until I read the post. Honestly, I really cant see the big deal
     
  12. May 16, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The beauty of the forum is to keep the casinos, accredited or not, to be on their toes. You never know, if the op had a gambling problem the casino is doing a disservice to a player by not closing his account. IMO he has every right to state his experience here lest others follow suit.
     
    16 people like this.
  14. May 16, 2012
  15. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    Not cool.

    But hey what kind of offers do they send when requesting account closeure? Any good bonuses?
     
  16. May 16, 2012
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    :lolup: I know what you're thinking!

    KK
     
  18. May 16, 2012
  19. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    thanks for the mostly helpful replies.

    I thought this is a forum to share casino experiences. I don't really understand why some people think it's ok to trash other's posts just because it's of no interest to them. Oh well.
     
    1 person likes this.
  20. May 16, 2012
  21. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    FWIW, I would want to see the requests submitted before I make any judgement here.

    If a player sends me an e-mail saying : ''I've decided to play on another site, please close my account'', I would consider trying to keep that player. I'd ask what we could do to match or improve what they get elsewhere for instance. Believe it or not there are even some players who request closure in the HOPES of a bonus offer! ;) I dont see this as nefarious in any way.

    If, however, the player sends a mail saying : ''I want this account closed due to a gambling problem', then boom, it's closed and that's the end of it.

    Would you mind telling us how you phrased the requests irmster?
     
    5 people like this.
  22. May 16, 2012
  23. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    More like the first reason- I get your point, but after 3 requests you'd think they would get the message.
     
  24. May 16, 2012
  25. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    Yeah lets be serious here. When a person wants to have their site completely removed, it should be honored with no questions asked. You shouldnt have to go through all of the blocking email etc with an accredited site. I used to play so many casino's the reason why I would ask them to be closed is so I dont forget the bad experience I had on their games or with support. Furthermore, bringing the posters "life" into this thread is completely unnecessary. There is no reason for it.

    Maybe the person has a gambling problem and this is the only way to squash it? Maybe in the future before you take a round about way of insulting someone for no reason, you think about it.
     
    1 person likes this.
  26. May 16, 2012
  27. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    you maybe right I didn't intend to "flame" Sorry OP
     
    1 person likes this.
  28. May 16, 2012
  29. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    No problem.

    So tonight I played some more there (stupidly - but since they gave me another bonus). Having lost again, I called up, explained the situation about trying to close the a/c and the guy put me on hold. Came back a few minutes later saying they would give me £150 tomorrow and I could decide after that about whether to close or not - they wouldn't close it tonight.

    At this point I lost my rag - the guy still refused to close it - said I needed to put in in writing (which I had already done 3 times). Finally, I managed to get it closed by asking to be self excluded.

    Learned a lesson here. Had a good win last week at Wintingo - put it all back and more at Redflush. Time to take a break as all of a sudden it's not so much fun.

    I am frankly disgusted at the behaviour of Redflush. Clearly any losses are my responsibility and I accept that, but they did everything possible to keep me playing/losing more and tried every delaying tactic possible to stop the account being closed. The fact that even after I explained the situation on the phone, the guy (South African?) came back with another bonus offer is to my mind a complete joke.
     
  30. May 17, 2012
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Very good point.

    @irmster.....could you please post the three emails that you sent red flush?
     
  32. May 17, 2012
  33. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    I must say I have never played here but only because I was trying to enquire about the rules of the bonus that appeared in my lobby (but was apparantly expired for several weeks......?) yet the guy on the other end of the cs simply could not understand what I was saying-or didn't know how to respond in English.

    Hence my choice never to deposit there to this day.Therefore gameplay/withdrawal wise I have no experience.
     
  34. May 17, 2012
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This was why I asked how the emails were worded in my earlier post. However, RF should have at least addressed the closure issue by saying they will comply though they would like to improve their services by obtaining feedback on the reasons for the closure. By not addressing the issue and instead only sending bonus offers smacks of contempt of the player's request. Frankly, I would have thought accredited casinos would behave more professionally.
     
    1 person likes this.
  36. May 17, 2012
  37. nepatsfan01

    nepatsfan01 Experienced Member

    Occupation:
    Homemaker
    Location:
    USA
    That is disgusting behavior on their part. As someone who goes through these phases and asks to be self excluded once in a great while, I can understand that urge to continue gambling because a casino either took their time closing it down or refuses outright. But to offer bonuses and more money goes WAY beyond horrible practices as a casino. That stinks that you had to deal with all of that just to close an account!
     
  38. May 17, 2012
  39. TheLastCylon

    TheLastCylon Banned User - violation of rule 1.19

    Occupation:
    Programmer
    Location:
    Second star to the right, and across from the gas
    Does Red Flush maintain a self-exclusion "network," whereby you can be rejected by other Microgaming websites?
     

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