Redbet Confiscated Winnings Due To Whitebet Winnings Must Read

[khan687]

This is the first time it happens to me. Two different casinos whitebet.com and redbet.com two different bonus codes.

I am winning at both, in RedBet over 3000 they delete my both winnings saying I have multiple accounts between whitebet and redbet and that it is not allowed although these are two different casinos, are they out of their mind ?


On top of that they hang up on me in the chat as if I am a spammer

Chat Content:
Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
[22:56] Hello again
MOHAMMED AYUB: [22:56] Hello
[22:57] You said you removed my winnings in redbet
[22:57] because I have an account in white bet is that true ?
Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
[22:57] Bye for now
MOHAMMED AYUB: [22:57] These are two different casinos

 

[The Viking]

Hello as far as i know you can have account at both but, they say that you have multiply accounts at both casinos ? thats i diffrent issue
also i can see this is your 2nd attempt with live chat you have the log from the first one ?

This is the first time it happens to me. Two different casinos whitebet.com and redbet.com two different bonus codes.

I am winning at both, in RedBet over 3000 they delete my both winnings saying I have multiple accounts between whitebet and redbet and that it is not allowed although these are two different casinos, are they out of their mind ?


On top of that they hang up on me in the chat as if I am a spammer

Chat Content:
Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
[22:56] Hello again
MOHAMMED AYUB: [22:56] Hello
[22:57] You said you removed my winnings in redbet
[22:57] because I have an account in white bet is that true ?
Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
[22:57] Bye for now
MOHAMMED AYUB: [22:57] These are two different casinos

 

[ilovejesus]

hi

all i can say redbet very very good casino my husband join today made withdrawal got paid today. i dont know about multiply accounts

 

[Tirilej]

You are not allowed to use the bonus at both casinos. This is their rule

◦Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

I don't know if it's the sign up bonus or if it's any bonus, but I'm sure you will get an answer.

You were very fast in posting this complaint in another forum also. From where do you want help?

 

[khan687]

First of all I don't have multiple accounts only redbet and whitebet they want to apply this rule you mentioend.

Even if they want to apply this rule why to confiscate both winnings why not just one ? why to confiscated the winnings in both why ? is it the good casino you speak about here how can it be a good casino

Also, how am I suppose to know it is the same brand, where does it say so, this is redbet and this is whitebet

From each aspect you look at it it is obvious they are trying to f**k me here

Here we go again and people will come and say ohh look this wise guy again complaining, yes I am complaining when somebody try to f**k me like that, I am telling you here the story as it is no bullshit


Since nobody suppose to know these are same brands, they should amend the system not to allow claiming 2 coupons codes in both of their casinos

This is a tricky thing they did , super tricky shame on them

 

[Tirilej]

The sad part is that they have the right to do that. You have to do research for every casino you play on, and you have to read the rules.
No one have said you have multiple accounts and you can play at both but not with bonuses as I understand.
I think you should calm down and send a message to the Rep for RedBet. He maybe can either help you, or explain what rules you have broken.

 

[khan687]

this is their reply, but as I said it should be configurated in the system as people don't know redbet and whitebet is the same brand. The terms and condition wouldn't mention their brands how am I suppose to know and how people are suppose to know, potentially each casino in the world can be their brand who knows

it is a different casino name and different codes people here also said that as far as they know you can have an account at both and of course play bonuses at both


Hello again Mohammed,

We already contacted many times today before.

I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us.

In the first page you can read :

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

Outdated URL (Invalid)

As stated in the terms and conditions for the bonus:

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

Under the bonus offer you can see in Terms and conditions again that:

13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.

Outdated URL (Invalid)

Should you have any further queries please do not hesitate to contact us again.

Have a nice day!

Kind regards, Linda

 

[chuchu59]

Well, that's it. The terms are as clear as crystal and I suspect you would have known the 2 casinos were somehow connected. Were the bonuses you took similar?

I suppose you could argue that winnings derived from the first bonus you got should be honoured and only the winnings from the second bonus should be void but that's only my opinion.

 

[khan687]

Why to confiscate both winnings ? why not one, even if they want to apply this rule, take one leave me with the first casino I won

 

[homerbert]

I believe that now you will read terms and conditions in casinos, at which you registering.

 

[khan687]

Yes the first bonus winnings should be honored, and regarding the rep shmep those casinos all they want is your money

nobody from the casino can help, they are deceptive dont you all understand that

I expect help only from the bad publicity they get showing how bad and dishonest they are


Why to confiscate both winnings ? why not to say listen sir we have to confiscate one of them as you took 1 too much

Is it clear in their terms ? no, also here in the forum people said we thought it is a totally different casino

As I said these people from bottom to top are deceptive I hate them all

 

[Tirilej]

Keep on hating them and you will not get any support here.
I felt sorry for you at first. Not anymore. What a child.

 

[vinylweatherman]

It's not all that clear. These are the bonus terms from Whitebet.

1.All bonuses are only valid for Casino Red unless otherwise stated.
2.Wagering requirement for bonus 1 is 35x bonus. For bonus 2 and 3 it is 40x.
3.Minimum deposit is €20.
4.Whitebet reserve the right to change wholly or in part the terms and conditions or suspend the promotion at any time.
5.Free spins are awarded to the player and are available for the relevant slot machine. Spins cannot be transferred or exchanged for cash.
6.Any won money during the free spins is considered Bonus money and must be wagered 35 times before withdrawal is possible. If you try to withdraw the bonus before, the bonus and any winnings will be void and disappear from your account.
7.The wagering requirement must have been cleared within 30 days of the deposit to be valid.
8.Gambling on Table Games, Poker Games and Video poker games does not count towards the bonus’ wagering requirement. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault.
9.Whitebet reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Whitebet’ decisions are final.
10.All winnings as a result of betting with bonus money is considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
11.Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games.
12.The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.
13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
14.Please note that you are only allowed to use one of the three welcome bonuses.
15.Please note that the following countries are excluded from the use of welcome bonuses: Romania, Greece.
16.Further bonus terms may apply. Please see general terms & conditions for more information

What we have is Redbet running three casinos, Casino Red, Casino White, and Casino Blue. Although there is a pretty strong connection between them, and an experienced player would conclude they are three casinos within the same group, there is no clear standard among operators as to whether "duplicate accounts" means more than one across the group, or one per casino.

A player keen on bonuses might join Casino Red and then Casino White, knowing they look and feel similar, but just as you can join Red Flush and La Vida and play bonuses in both, would consider it OK to do this at any casino.

I had not even heard of casino White before, and it seems to have been set up in a slapdash manner, just look at the first term:-

All bonuses are only valid for Casino Red unless otherwise stated

Someone just did a cut & paste of Redbet and changed the colours. They didn't properly proof read the terms.

I have also noticed that unlike Redbet, Whitebet charge for ONLY credit card deposits, Skrill seems to attract no charges.

The terms may well be more accurate in Redbet, and I would suspect charges for Skrill have also been introduced at Whitebet, but it seems the cut & paste was done before this, and the Whitebet terms have not been brought up to date.

The OP probably thought it worth taking a chance as Whitebet seems relatively new.
It would be better to have the software reject the claims at Whitebet where the same offer has previously been used at Redbet. Making the codes identical would also help by making players wonder why the codes are the same, and hopefully realising that it is two skins of the same underlying outfit, and that one or the other must be chosen, not both.

It also seems harsh to void BOTH sets of wins, as the first did not breach the terms, and the second at Whitebet only seems to have violated the Redbet terms, not the ones at Whitebet.

Having these separate skins for what is really the same single casino confuses players into getting things wrong like this. This is why casinos that spew out endless white labels (Cassava for example) are not highly rated.

 

[khan687]

These are 2 different websites

redbet.com and whitebet.com

in redbet.com they don't mention whitebet at all in home page , same as in whitebet.com

The bonus codes are totally different WBET2 in whitebet and RED2 in redbet, their system allow you to claim both, why ? god knows or maybe we all know

When you click on the specific bonus terms, they don't mention anything about being able to claim only one code between the two casinos

Hide Promotion Conditions and Terms
All bonuses are only valid for Casino Red unless otherwise stated.
Wagering requirement for bonus 1 is 35x bonus. For bonus 2 and 3 it is 40x.
Minimum deposit is €20.
Whitebet reserve the right to change wholly or in part the terms and conditions or suspend the promotion at any time.
Free spins are awarded to the player and are available for the relevant slot machine. Spins cannot be transferred or exchanged for cash.
Any won money during the free spins is considered Bonus money and must be wagered 35 times before withdrawal is possible. If you try to withdraw the bonus before, the bonus and any winnings will be void and disappear from your account.
The wagering requirement must have been cleared within 30 days of the deposit to be valid.
Gambling on Table Games, Poker Games and Video poker games does not count towards the bonus’ wagering requirement. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault.
Whitebet reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Whitebet’ decisions are final.
All winnings as a result of betting with bonus money is considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games.
The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.
Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
Please note that you are only allowed to use one of the three welcome bonuses.
Please note that the following countries are excluded from the use of welcome bonuses: Romania, Greece.
Further bonus terms may apply. Please see general terms & conditions for more information

 

[khan687]

now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule

 

[Tirilej]

I reported your post.
The casino is also a member here and they deserve a little more respect than to be called assholes and thieves

 

[homerbert]

this guys pay winning in few minutes at any day, any time. Their rep here is also the most cool and friendly rep for me. They had good bonuses, and excellent support. Dont tell such shit about good guys.

 

[khan687]

I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact

I am being stiffed by many brands Smartlive in the past, now these jokers with their general terms and Lesa and Casino.com what would you expect from me ? Don't expect more from a guy like me, I am here to win and take their money, they have to pay if their reputation is important each side want to win and take from the other side and the rules are obvious what they did to me is not acceptable

If they want to apply hidden terms like I see many does these days, ok go for it enjoy the money, but why not to honor the first cashout in the first casino, why to confiscate both. They pay fast because they don't pay others

 

[aacasino]

How many times ?

The thread starter has omitted his entire communication with the casino operator and taking into account his last comment I imagine his choice of language has been fruitful to say the least.

I don't think he has been entirely honest as for the actual reason his first bonus was confiscated and is leading the thread to assume he did follow the terms and conditions which I am doubting.

Be honest, how many times have you contacted the Customer Support on this and have you been polite and reasoning on each occasion?

now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule

 

[Seventh777]

It's not all that clear. These are the bonus terms from Whitebet.



What we have is Redbet running three casinos, Casino Red, Casino White, and Casino Blue. Although there is a pretty strong connection between them, and an experienced player would conclude they are three casinos within the same group, there is no clear standard among operators as to whether "duplicate accounts" means more than one across the group, or one per casino.

A player keen on bonuses might join Casino Red and then Casino White, knowing they look and feel similar, but just as you can join Red Flush and La Vida and play bonuses in both, would consider it OK to do this at any casino.

I had not even heard of casino White before, and it seems to have been set up in a slapdash manner, just look at the first term:-






Someone just did a cut & paste of Redbet and changed the colours. They didn't properly proof read the terms.

I have also noticed that unlike Redbet, Whitebet charge for ONLY credit card deposits, Skrill seems to attract no charges.

The terms may well be more accurate in Redbet, and I would suspect charges for Skrill have also been introduced at Whitebet, but it seems the cut & paste was done before this, and the Whitebet terms have not been brought up to date.

The OP probably thought it worth taking a chance as Whitebet seems relatively new.
It would be better to have the software reject the claims at Whitebet where the same offer has previously been used at Redbet. Making the codes identical would also help by making players wonder why the codes are the same, and hopefully realising that it is two skins of the same underlying outfit, and that one or the other must be chosen, not both.

It also seems harsh to void BOTH sets of wins, as the first did not breach the terms, and the second at Whitebet only seems to have violated the Redbet terms, not the ones at Whitebet.

Having these separate skins for what is really the same single casino confuses players into getting things wrong like this. This is why casinos that spew out endless white labels (Cassava for example) are not highly rated.

Dear oh dear, you really are off the mark here sunshine. Casino Red = NetEnt software, Casino Blue = MGS software etc, (same set up as Unibet etc) whenever you take a bonus with casinos using this set up the bonus only covers Casino Red, you cannot play MGS games whilst a bonus is in force.

Hope that clears this up .

 

[Seventh777]

now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule

How long have you been gambling online?, nigh on every casino out there that has sister casinos has this rule in place, a tricky rule so hidden that even blonde women (Tirilej) notice it.

 

[khan687]

ok ok, I agree with you already that I breached the terms, but you all don't answer my question

why not to pay the first casino I won at ? why to confiscate both

 

[rainmaker]

.

I agree with what guys are saying here. It is a clear case.

But I have also mentioned on this forum before that I think Redbet should make this rule cleared and more visible. One can almost expect that players will overlook/misunderstand this rule. It is still the players responsibility to understand T&C of course.

Yeah homerbert...Andy is a great rep

 

[Seventh777]

ok ok, I agree with you already that I breached the terms, but you all don't answer my question

why not to pay the first casino I won at ? why to confiscate both

Loaded question i`m afraid, like making for instance a charge-back at one casino, then being locked out of all their others for doing so, one breach of terms will directly/indirectly affect all their brands.

 

[The Viking]

spot on Andy is a top rep and im sure he clear this out in the morning
but this is also the reason i have not signed up at Whitebet, dont wanna get cought up in any bonus abuse and i really dont see the point same casino, same games

.

I agree with what guys are saying here. It is a clear case.

But I have also mentioned on this forum before that I think Redbet should make this rule cleared and more visible. One can almost expect that players will overlook/misunderstand this rule. It is still the players responsibility to understand T&C of course.

Yeah homerbert...Andy is a great rep

 

[dionysus]

spot on Andy is a top rep and im sure he clear this out in the morning
but this is also the reason i have not signed up at Whitebet, dont wanna get cought up in any bonus abuse and i really dont see the point same casino, same games

Actually, that's pretty much WHY I signed up with Maxino; mostly same games, same group as Nordic, but I wanted the SUB

 

[BMWSTACK]

How long have you been gambling online?, nigh on every casino out there that has sister casinos has this rule in place, a tricky rule so hidden that even blonde women (Tirilej) notice it.

I ve been gambling online for a long time and have never had a problem claiming separate welcome bonuses at sister casinos, and also cashing out on them. I have done this so many times I would not even had thought to look for the term. I guess if this happened to me I would be in shock also.

At least I learned something today, I will certainly look for that term when playing related casinos moving forward. Thanks forum.

 

[Balthazar]

I ve been gambling online for a long time and have never had a problem claiming separate welcome bonuses at sister casinos, and also cashing out on them.

Same here. You're absolutely right.

OP is clearly out of control and a PITA but I don't care if it's in the T&C, this is predatory. Especially since they aren't specifically mentioning which casinos are part of their group in the T&C. Average internet user isn't going to investigate and find out all by him/herself.

The customer shouldn't have to look around to see who's owning who.

Imagine a term like that in a real life situation: "Sir, I see your coupon but you cannot have the 2nd pizza for free because you ordered this promotion in that other restaurant down the road, and, while it's a different name and their name isn't on the coupon, it's the same owner."

 

[dionysus]

Well the op has posted elsewhere his goal to to spread bad publicity about Redbet; clearly not the way to go about a resolution but rather just having an axe to grind

 

[vinylweatherman]

now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule

That's the problem. They don't actually list the other brands that are included in this rule. This is the same criticism that has been made of 888.com, who have this term, but then don't list what other brands are considered part of the group. 888 go even further, they won't even tell you if you ask them, it's a "commercial secret". At least Redbet would tell you if you asked.

This term would still lead to the confiscationof only the second set of winnings.

The other term to note is the max bet rule, which is 5 per spin, and no more than 50c per line. If this term was also violated at both, THEN the winnings at both would be confiscated. The other reason would be more than one account at one of the brands.

 

[P.V.]

That's the problem. They don't actually list the other brands that are included in this rule.

They should.

 

[mattsgame]

There is not much point in discussing the actual term as a lot of casino groups use the same term, EG Even 3Red Plc

9. 32Red Plc owns and operates a number of casino brands and reserves the right to limit the number of new player Welcome Bonuses that may be taken up by a player across these brands in the following way. By claiming this welcome bonus offer at Golden Lounge, unless specifically and personally invited by any of the three other casinos operated by 32Red Plc, you are prohibited from claiming a welcome bonus at any other 32Red Plc-operated casino. To clarify, this personal invitation will only be sent prior to you opening an account at that casino and should not be confused with any other communication that you may receive having opened an account. For the avoidance of any doubt, if you claim this welcome bonus at Golden Lounge you are not permitted to claim the welcome bonus at 32Red, Dash Casino or Nedplay Casino unless you have a personal invitation from that casino.

The main difference is that the term is nice and clear and also lists the other properties that 32Red Plc Operate. So debating how the term has been written at Whitebet-Redbet can be debated but it is still pretty clear if you ask me and I am sure Andy will look into it.

 

[vinylweatherman]

I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact

I am being stiffed by many brands Smartlive in the past, now these jokers with their general terms and Lesa and Casino.com what would you expect from me ? Don't expect more from a guy like me, I am here to win and take their money, they have to pay if their reputation is important each side want to win and take from the other side and the rules are obvious what they did to me is not acceptable

If they want to apply hidden terms like I see many does these days, ok go for it enjoy the money, but why not to honor the first cashout in the first casino, why to confiscate both. They pay fast because they don't pay others

1) Steer clear of those casinos that are either in the rogue pit, or marked "not recommended".
2) Also steer clear of casinos marked "no-can-do" under the PAB section unless they have a decent mediation scheme in place, such as eCogra, or even Kahnawake. Malta or Gibraltar license, forget it.
3) Don't be too keen to push the boundaries.

For 3) in the current case, had you been more patient and less keen to push boundaries, you would have waited till Redbet had paid you before moving on to tackle Whitebet. You would then be arguing over one lot of winnings instead of two.

Whoever told you that you could make an income playing in this manner over the long term is talking bullshit. They may even be making referral money from your attempts if this is via some forum/website aimed at bonus hunters, and so will not be giving you the best advice when it comes to which bonuses to tackle.

Long term, you run into more and more problems as operators wise up to you, and you run out of prey. Maybe Redbet have already "wised up" to you, which is why they have been so harsh. We all have, you are a "bonus hunter", unlikely to become a long term loyal player at any particular casino. You also push too hard at the boundaries, leaving yourself vulnerable to having winnings confiscated. Had this been 2002, and not 2012, you would be making a fair bit and be largely untroubled by confiscation of winnings. 10 years is a long time, and after 10 years of player vs casino, so many players have come before you using this strategy that operators have evolved better defences.
Although not clear in the Whitebet bonus terms, the one bonus across the group policy is much more common now, and is something that players, particularly bonus hunters, should be checking the terms for. The max bet rule is also common, and is another thing that should be checked before playing with a bonus.

To proceed with this issue.

1) Contact the Redbet rep to appeal the decision made by CS.
2) If 1) doesn't get you anywhere, try the PAB service (which means no more posting about the issue). You may already have ruled out PAB because of the nature of your posts so far.

If you are doing anything dodgy and lying to the forum, this is where you get found out.

Your chances are better if you select casinos based on the long term offers they give out to loyal players. Had you stuck with just Redbet, or just Whitebet, you could have played their daily offers. GNUF OR Betway offer a promotion every day, and this included around FOUR 100% bonuses per month, two at 50%, and a few at 40% or 30%. No real point tackling both though, as the promotional calendar will only be set up on one of the skins for you.

 

[Nate]

Most Casinos do not literally enforce this rule. The rule is in place to protect them from Multiple Accounts. I have taken the Sign Up bonus at sister Casinos more than once, but have demonstrated that I WANT to play and not just score bonuses - I have never had an issue. I must make note that I also contacted Support or the Rep asking if it was OK.

@ khan867 - I play regularly at Redbet and Whitebet. They have not demonstrated any reason for me NOT to trust them. I also think that their websites are almost Identical in their layout. I believe that you KNEW they were sister sites. They have those rules in place to protect them from players like YOU.

Secondly, do not disrespect this forum or its members. You came here to ask for help.

You were TOLD in Chat to read the terms and Conditions when you signed up - Why didn't you? You ticked the box to ACCEPT that you were aware of the terms and conditions - You obviously didn't read them.

The Chat Rep told you this: "Hello again Mohammed,

We already contacted many times today before.

I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us"


On the MAIN PAGE and every other page of Whitebet it states this >> Redbet Gaming Ltd is part of the Nordic Leisure group. Nordic Leisure AB (publ) is listed on First North, NASDAQ OMX Exchange in Stockholm, Sweden. Redbet Gaming Ltd has the registered address: Apt 21, Suite 40, Charles Court St. Luke’s Road, Pieta, PTA 1027, Malta.



Now please explain to me how you did not know that it was part of Redbet?

Nate

 

[vinylweatherman]

The OP knew damn well they were related, but considered it was OK to take the welcome bonus at both. There is no set standard for this in the industry, it depends on the operator. There has been a general drift towards a one welcome bonus per group policy in recent years, and this now seems more common that allowing bonuses at all casinos in a group.

An experienced player would have picked this up as they played, and would be making sure they knew which policy a particular operator followed. Bonus hunters who keep hitting problems do so because they don't adapt their strategy to changes in policy, they would prefer to engage in a fight when a pushed boundary fails to move enough for them.

There may be more to this than merely having had a go at both casinos. I am wondering whether other terms have also been broken, such as the max bet rule.

 

[Redbet-Andy]

I'm sorry we have incurred the wrath of Khan367 I"m looking into this now and will get back to you as soon as possible.

Andy

 

[The Dude]

I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact.

The only fact you've proven is that you're a jerk and can't be arsed to read our forum rules when it comes to posting complaints. Casinomeister's forum is not here for you to exploit trying to damage a casino's reputation with a hissy fit; it's here to solve problems.

When you joined this forum, you read this - or didn't you?

Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

2.4 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.


I'm guessing you skipped that part. Any further transgressions and you can kiss your membership goodbye.

 

[Redbet-Andy]

OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!
You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy

 

[mattsgame]

OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!
You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy

Amazing how the truth always comes out in the end and how some poster have the balls to even start threads when they know it eventually will.

Don't blame you for not wanting them back at your casinos.

 

[khan687]

I made a mistake and I apologize. If I get paid in Whitebet as they said I consider it as a honest policy and I take back my words

To Red Bet - I had a tough year not being paid tons of money by some other reputable brands this is why my brain jumped to bad conclusions so fast

 

[vinylweatherman]

OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!
You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy

Oh yes, that was indeed a tip offered on a few bonus forums a while back. The idea was to hit all casinos in a group at once, preferrably over the weekend. It was thought this would catch them napping because by the time they figured out it was the one player playing all the group's casinos, the withdrawals would have been paid out. It wouldn't bother the player getting found out after the event either, since they were not coming back in any case.

The Blackjack strategy also no longer works, but is still peddled on a few of the forums even now.

Operator evolution has lead to terms that neuter many of the strategies used in the past. These sites still peddle them because they probably try to get CPA deals so that they don't lose out when their players beat a welcome bonus and move on to other prey. These sites also promote some pretty bad casinos, with their "top 5" often containing casinos from the Virtual group, along with the likes of Pamper. The selection is based purely on the EV of the bonus, not the likelihood of getting paid. The site still gets the CPA payment, even if the player has their winnings confiscated. Virtual group also offer the best deals to affiliates, so the less scrupulous will promote them, rather than blacklist them.

 

[Nate]

I made a mistake and I apologize. If I get paid in Redbet I consider it as a honest policy and I take back my words

To Red Bet - I had a tough year not being paid tons of money by some other reputable brands this is why my brain jumped to bad conclusions so fast

You have already slandered this Casino all over and now you want to negotiate that you are paid at Redbet ALSO? If you read my post above, you were aware of the fact they didn't allow you to take bonuses at both Brands - You took a chance - It didn't work.

You will receive your money from Whitebet. So, don't even attempt to try and deceive your way out of this one.

Also, Reputable brands PAY people - It depends what you classify as reputable. Maybe you can share with us WHY you weren't paid money by other brands? Did you do the same thing?

Nate

 

[Balthazar]

Andy

Andy you're the man.

That said, it wouldn't hurt to make this policy very clear for the players so they don't have to look around and investigate to find out where they can or can't play bonuses. You have to clearly name the casinos and the websites involved and it shouldn't be hidden in the T&C's wall of text IMO.

Of course, not allowing them to get the promotion in more than one casino would be the best solution to avoid this kind of things. Not getting paid when you win is every player's nightmare, minimizing the chances for it to happen is always an excellent decision.

 

[Balthazar]

Oh yes, that was indeed a tip offered on a few bonus forums a while back. The idea was to hit all casinos in a group at once, preferrably over the weekend. It was thought this would catch them napping because by the time they figured out it was the one player playing all the group's casinos, the withdrawals would have been paid out. It wouldn't bother the player getting found out after the event either, since they were not coming back in any case.

If that's the case then the OP can go to hell. Why did he register and played at 2 casinos at the same time anyway? Why would someone do that? God I hate dishonest players, it's because of them that the honest ones have to deal with crappy T&C's.

 

[khan687]

I meant if I get paid in one of them I meant whitebet sorry, if I get paid in whitebet which is also the bigger win, please correct my message

 

[Balthazar]

I meant if I get paid in one of them I meant whitebet sorry, if I get paid in whitebet which is also the bigger win, please correct my message

Please explain in great details why you registered to both casinos at the same time, why you took both bonuses at the same time and why you played both casinos at the same time.

We're listening.

 

[dionysus]

I'd be happy you got paid at all...I'd bow and kiss his toes as you back out the door and hope other casinos don't catch wind

 

[Nate]

Mr Khan has 23 posts, all of them related to disputes with Casinos.

1st Issue - SmartLive not paying him - Accused of: '..... gave a fake phone number when signing up and used a proxy IP address to access the site'

2nd Issue - Casino-dot-com - Accused of: '.....after extensive review, our Security team has found you to be abusing our bonuses and to be linked by unique identifiers to other >members.

3rd Issue - Redbet / Whitebet - Multiple Bonuses ....

Hmmm... Is it just me or do issues seem to follow you everywhere? All of your posts here have been in relation to confiscated winnings and disputes.

Nate

 

[dionysus]

oo, those sneaky casinos, out to get him like that, hiding in his bushes and peeping around dark corners
hmm, where's my tinfoil hat

 

[Redbet-Andy]

Thanks

As previously pointed out it is actually the very first point in our T&Cs on all our brands.

1. Introduction

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

I do get your point though, people tend to skim the T&Cs to the point they're looking for so I'll have it added again where that particular bonus clause is raised too.

Cheers!
Andy

Andy you're the man.

That said, it wouldn't hurt to make this policy very clear for the players so they don't have to look around and investigate to find out where they can or can't play bonuses. You have to clearly name the casinos and the websites involved and it shouldn't be hidden in the T&C's wall of text IMO.

Of course, not allowing them to get the promotion in more than one casino would be the best solution to avoid this kind of things. Not getting paid when you win is every player's nightmare, minimizing the chances for it to happen is always an excellent decision.