Hello.
3 days ago I deposited 10e via skrill to casino Flamantis.com . Casino instantly added me 100% first deposit bonus - 10e. I play and I won 832e on slot Twin Spin for bet 1.25e( this is screenshot
Chat transcript__ from 09/05/2015
Mariusz (09:14:42): Hello.
Yesterday I deposited first time to casino and I withdraw money from account.
Today I login to my account and I dont have pending cashout? Why my withdraw have been cancelled?
Gustav (09:19:29): Let me please check this Smile
Mariusz (09:19:34): Ok.
Gustav (09:21:00): Unfortunately there is no note assign to your rollback, however 99% of the cancelations are die a KYC need
Mariusz (09:21:28): Where I can send documents?
Gustav (09:21:48): Please send us the following documents (one from each category) to support@flamantis.com :
1. Personal verification: -
Passport copy or
Driving license or
National ID card
2. Address verification (not more than 3 months old):-
Utility bill or
Bank statement or
Tax bill.
3. Payment verification:-
Screenshot of the Neteller account where ID number and personal details are displayed.
Thank you in advance!
Mariusz (09:22:26): Ok.
Mariusz (09:23:11): Thank You.
Mariusz (09:23:27): Bye
I sending documets to support and I started play on slots. When I have in balance 649.67euro Sopport confiscated my money from my account - 639.67e and left me on cashier 10e my deposit.Again I turned on LiveChat And Gustav tell me this :
Hi Mariusz,
We are sending you the chat transcript__ you requested.
Chat transcript__ from 09/05/2015
Mariusz (11:37:52): Why. I have only 10e on my account?
Mariusz (11:38:18): Why money from my account been confiscated?
Gustav (11:39:30): Breach of bonus T&C
Mariusz (11:39:57): Yes. I read T&C
Gustav (11:40:02): This is what I see from our system, please give me a minute, so I can advise with a representative from our bonus department
Gustav (11:40:36): Most likely you placed a bet with stake higher than 6 EUR, what is against the terms
Gustav (11:40:44): anyway, please wait till I check
Mariusz (11:41:16): Yesterday I play mac 2.5e per stake
Mariusz (11:41:21): mx.
Mariusz (11:41:24): max.
Mariusz (11:42:44): I have screenshot my winning on twin spin slot 1.25e
Mariusz (11:42:58): and I win 832e
Mariusz (11:44:03): i clear bonus and few minutes ago i play again 4.5e per stake on dead or alive
Mariusz (11:44:33): I play in a lot of casinos and I never had problems
Mariusz (11:46:08): Please look my account history.
Mariusz (11:46:21): and bets history
Mariusz (11:49:02): First Support in night rollback my withdraw from casino next confiscated money........
Mariusz (11:51:52): This casino is from EveryMatrix group. I play in jetbull. 24hcasino and more casinos and I never have problems.
Gustav (11:53:34): In fact I'm chatting now with a representative from EveryMatrix, plrase wait till I have an answer
Mariusz (11:54:11): Ok.
Mariusz (11:55:53): I have more withdraws and a lot of deposits from this group.
Gustav (12:04:36): Ok, I ordered an investigating about your case and as soonest I have a reply from them will contact you by mail Smile
Mariusz (12:06:50): Ok. If the case does not come out well for me i Write screenshots and transcript__s to xxxx and casinomeister. Bye.
Today He told me this :
Hi Mariusz,
We are sending you the chat transcript__ you requested.
Chat transcript__ from 09/06/2015
Mariusz (13:54:48): I would like to ask if you know anything about my case - yesterdays confiscated money from my account
Mariusz (13:55:17): Hello.
Gustav (13:55:28): Hi Mariusz
Mariusz (13:55:51): Do You can check this for me?
Gustav (13:56:11): Yes, I just received an explanation from our relevant department about your case
Gustav (13:57:06): Your winnings has been generated by your free spins and since the maximum cash out is 50 EUR the rest of your winnings has been rejected
Mariusz (13:57:22): What?
Mariusz (13:57:32): I play for first deposit bonus.
Mariusz (13:57:53): 100% first deposit bonus, I not played free spins
Gustav (13:57:59): You also received our 50 FS on top of this bonus, looks like you played them first
Mariusz (13:58:32): I never played any no deposit bonus on tjis casino.
Mariusz (13:58:41): sorry* this
Gustav (13:59:00): Is not about no deposit -
Gustav (13:59:13): 50 FS were added to your account
Gustav (13:59:21): on top of your welcome bonus
Mariusz (13:59:45): 3. Deposits of at least £$€ 50 or more, qualify for the extra 50 free spins bonus.
Gustav (13:59:48): And according your gaming logs you were playing them first
Mariusz (14:00:49): I deposited 10e via skrill and I used first deposit bonus. This bonus I have Instantly
Gustav (14:01:02): Yes, I know that rule, however from time to time my colleagues (even me sometimes) are making exceptions..
Mariusz (14:01:17): I didnt play any free spins.
Gustav (14:01:25): According your logs you did
Mariusz (14:04:49): I do not want to let discuss with you. The case I make to MGA and askgamblers. I didnt play any free spins. I only played with my 10e deposit + 100% deposit bonus . I dont play any free spins and Support not added this free spins for me
Gustav (14:05:14): Is your right to get it further, however as I said everything is legal - is vissible on your playing logs and statistic
Mariusz (14:05:27): Ok.
Gustav (14:06:12): Unfortunately this is all what I can do for you at this stage
Mariusz (14:06:50): Yesteday I play max bet 6e for spin and Today I play 50FS for deposit 50e and more lol
Mariusz (14:07:22): it is impossible
Gustav (14:07:44): This was just a suggestion yesterday as I told you this was one of the most usuall mistakes what cost the payers bonuses, as I told you I requested an investigation to our relevant department and I got back to you their answer
Mariusz (14:07:59): Ok. Maybe xxxx and MGA help me.
Mariusz (14:08:03): goodBye
I never played max bets per stake 6e and more on this casino and Support never added me any free spins to my account, This is impossible. I respect the rules T&C on this casino and they are trying to deceive me
Please help me on this case.
Marius.
See Related Threads:
3 days ago I deposited 10e via skrill to casino Flamantis.com . Casino instantly added me 100% first deposit bonus - 10e. I play and I won 832e on slot Twin Spin for bet 1.25e( this is screenshot
You do not have permission to view link
Log in or register now.
) I rollover bonus + deposit max per stake 2.5e. In night 04.06 I withdraw money from my account. Next day I login to my account and I see that my payment was canceled and returned to my account - 800euro. I turned on LiveChat support and Gustav from support wrote me this.Chat transcript__ from 09/05/2015
Mariusz (09:14:42): Hello.
Yesterday I deposited first time to casino and I withdraw money from account.
Today I login to my account and I dont have pending cashout? Why my withdraw have been cancelled?
Gustav (09:19:29): Let me please check this Smile
Mariusz (09:19:34): Ok.
Gustav (09:21:00): Unfortunately there is no note assign to your rollback, however 99% of the cancelations are die a KYC need
Mariusz (09:21:28): Where I can send documents?
Gustav (09:21:48): Please send us the following documents (one from each category) to support@flamantis.com :
1. Personal verification: -
Passport copy or
Driving license or
National ID card
2. Address verification (not more than 3 months old):-
Utility bill or
Bank statement or
Tax bill.
3. Payment verification:-
Screenshot of the Neteller account where ID number and personal details are displayed.
Thank you in advance!
Mariusz (09:22:26): Ok.
Mariusz (09:23:11): Thank You.
Mariusz (09:23:27): Bye
I sending documets to support and I started play on slots. When I have in balance 649.67euro Sopport confiscated my money from my account - 639.67e and left me on cashier 10e my deposit.Again I turned on LiveChat And Gustav tell me this :
Hi Mariusz,
We are sending you the chat transcript__ you requested.
Chat transcript__ from 09/05/2015
Mariusz (11:37:52): Why. I have only 10e on my account?
Mariusz (11:38:18): Why money from my account been confiscated?
Gustav (11:39:30): Breach of bonus T&C
Mariusz (11:39:57): Yes. I read T&C
Gustav (11:40:02): This is what I see from our system, please give me a minute, so I can advise with a representative from our bonus department
Gustav (11:40:36): Most likely you placed a bet with stake higher than 6 EUR, what is against the terms
Gustav (11:40:44): anyway, please wait till I check
Mariusz (11:41:16): Yesterday I play mac 2.5e per stake
Mariusz (11:41:21): mx.
Mariusz (11:41:24): max.
Mariusz (11:42:44): I have screenshot my winning on twin spin slot 1.25e
Mariusz (11:42:58): and I win 832e
Mariusz (11:44:03): i clear bonus and few minutes ago i play again 4.5e per stake on dead or alive
Mariusz (11:44:33): I play in a lot of casinos and I never had problems
Mariusz (11:46:08): Please look my account history.
Mariusz (11:46:21): and bets history
Mariusz (11:49:02): First Support in night rollback my withdraw from casino next confiscated money........
Mariusz (11:51:52): This casino is from EveryMatrix group. I play in jetbull. 24hcasino and more casinos and I never have problems.
Gustav (11:53:34): In fact I'm chatting now with a representative from EveryMatrix, plrase wait till I have an answer
Mariusz (11:54:11): Ok.
Mariusz (11:55:53): I have more withdraws and a lot of deposits from this group.
Gustav (12:04:36): Ok, I ordered an investigating about your case and as soonest I have a reply from them will contact you by mail Smile
Mariusz (12:06:50): Ok. If the case does not come out well for me i Write screenshots and transcript__s to xxxx and casinomeister. Bye.
Today He told me this :
Hi Mariusz,
We are sending you the chat transcript__ you requested.
Chat transcript__ from 09/06/2015
Mariusz (13:54:48): I would like to ask if you know anything about my case - yesterdays confiscated money from my account
Mariusz (13:55:17): Hello.
Gustav (13:55:28): Hi Mariusz
Mariusz (13:55:51): Do You can check this for me?
Gustav (13:56:11): Yes, I just received an explanation from our relevant department about your case
Gustav (13:57:06): Your winnings has been generated by your free spins and since the maximum cash out is 50 EUR the rest of your winnings has been rejected
Mariusz (13:57:22): What?
Mariusz (13:57:32): I play for first deposit bonus.
Mariusz (13:57:53): 100% first deposit bonus, I not played free spins
Gustav (13:57:59): You also received our 50 FS on top of this bonus, looks like you played them first
Mariusz (13:58:32): I never played any no deposit bonus on tjis casino.
Mariusz (13:58:41): sorry* this
Gustav (13:59:00): Is not about no deposit -
You do not have permission to view link
Log in or register now.
Gustav (13:59:13): 50 FS were added to your account
Gustav (13:59:21): on top of your welcome bonus
Mariusz (13:59:45): 3. Deposits of at least £$€ 50 or more, qualify for the extra 50 free spins bonus.
Gustav (13:59:48): And according your gaming logs you were playing them first
Mariusz (14:00:49): I deposited 10e via skrill and I used first deposit bonus. This bonus I have Instantly
Gustav (14:01:02): Yes, I know that rule, however from time to time my colleagues (even me sometimes) are making exceptions..
Mariusz (14:01:17): I didnt play any free spins.
Gustav (14:01:25): According your logs you did

Mariusz (14:04:49): I do not want to let discuss with you. The case I make to MGA and askgamblers. I didnt play any free spins. I only played with my 10e deposit + 100% deposit bonus . I dont play any free spins and Support not added this free spins for me
Gustav (14:05:14): Is your right to get it further, however as I said everything is legal - is vissible on your playing logs and statistic
Mariusz (14:05:27): Ok.
Gustav (14:06:12): Unfortunately this is all what I can do for you at this stage
Mariusz (14:06:50): Yesteday I play max bet 6e for spin and Today I play 50FS for deposit 50e and more lol
Mariusz (14:07:22): it is impossible
Gustav (14:07:44): This was just a suggestion yesterday as I told you this was one of the most usuall mistakes what cost the payers bonuses, as I told you I requested an investigation to our relevant department and I got back to you their answer
Mariusz (14:07:59): Ok. Maybe xxxx and MGA help me.
Mariusz (14:08:03): goodBye
I never played max bets per stake 6e and more on this casino and Support never added me any free spins to my account, This is impossible. I respect the rules T&C on this casino and they are trying to deceive me
Please help me on this case.
Marius.
See Related Threads:
Last edited by a moderator: