Redbet Confiscated Winnings Due To Whitebet Winnings Must Read

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
This is the first time it happens to me. Two different casinos whitebet.com and redbet.com two different bonus codes.

I am winning at both, in RedBet over 3000 they delete my both winnings saying I have multiple accounts between whitebet and redbet and that it is not allowed although these are two different casinos, are they out of their mind ?


On top of that they hang up on me in the chat as if I am a spammer

Chat Content:
Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
[22:56] Hello again
MOHAMMED AYUB: [22:56] Hello
[22:57] You said you removed my winnings in redbet
[22:57] because I have an account in white bet is that true ?
Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
[22:57] Bye for now
MOHAMMED AYUB: [22:57] These are two different casinos
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Hello as far as i know you can have account at both but, they say that you have multiply accounts at both casinos ? thats i diffrent issue :)
also i can see this is your 2nd attempt with live chat you have the log from the first one ?



This is the first time it happens to me. Two different casinos whitebet.com and redbet.com two different bonus codes.

I am winning at both, in RedBet over 3000 they delete my both winnings saying I have multiple accounts between whitebet and redbet and that it is not allowed although these are two different casinos, are they out of their mind ?


On top of that they hang up on me in the chat as if I am a spammer

Chat Content:
Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
[22:56] Hello again
MOHAMMED AYUB: [22:56] Hello
[22:57] You said you removed my winnings in redbet
[22:57] because I have an account in white bet is that true ?
Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
[22:57] Bye for now
MOHAMMED AYUB: [22:57] These are two different casinos
 

ilovejesus

Full Member
Joined
Dec 15, 2010
Location
GREAT BRITAIN
hi

all i can say redbet very very good casino my husband join today made withdrawal got paid today. i dont know about multiply accounts
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
You are not allowed to use the bonus at both casinos. This is their rule

◦Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

I don't know if it's the sign up bonus or if it's any bonus, but I'm sure you will get an answer.

You were very fast in posting this complaint in another forum also. From where do you want help?
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
First of all I don't have multiple accounts only redbet and whitebet they want to apply this rule you mentioend.

Even if they want to apply this rule why to confiscate both winnings why not just one ? why to confiscated the winnings in both why ? is it the good casino you speak about here how can it be a good casino

Also, how am I suppose to know it is the same brand, where does it say so, this is redbet and this is whitebet

From each aspect you look at it it is obvious they are trying to f**k me here

Here we go again and people will come and say ohh look this wise guy again complaining, yes I am complaining when somebody try to f**k me like that, I am telling you here the story as it is no bullshit


Since nobody suppose to know these are same brands, they should amend the system not to allow claiming 2 coupons codes in both of their casinos

This is a tricky thing they did , super tricky shame on them
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
The sad part is that they have the right to do that. You have to do research for every casino you play on, and you have to read the rules.
No one have said you have multiple accounts and you can play at both but not with bonuses as I understand.
I think you should calm down and send a message to the Rep for RedBet. He maybe can either help you, or explain what rules you have broken.
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
this is their reply, but as I said it should be configurated in the system as people don't know redbet and whitebet is the same brand. The terms and condition wouldn't mention their brands how am I suppose to know and how people are suppose to know, potentially each casino in the world can be their brand who knows

it is a different casino name and different codes people here also said that as far as they know you can have an account at both and of course play bonuses at both


Hello again Mohammed,

We already contacted many times today before.

I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us.

In the first page you can read :

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

Outdated URL (Invalid)

As stated in the terms and conditions for the bonus:

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

Under the bonus offer you can see in Terms and conditions again that:

13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.

Outdated URL (Invalid)

Should you have any further queries please do not hesitate to contact us again.

Have a nice day!

Kind regards, Linda
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Well, that's it. The terms are as clear as crystal and I suspect you would have known the 2 casinos were somehow connected. Were the bonuses you took similar?

I suppose you could argue that winnings derived from the first bonus you got should be honoured and only the winnings from the second bonus should be void but that's only my opinion.
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
Why to confiscate both winnings ? why not one, even if they want to apply this rule, take one leave me with the first casino I won
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
Yes the first bonus winnings should be honored, and regarding the rep shmep those casinos all they want is your money

nobody from the casino can help, they are deceptive dont you all understand that

I expect help only from the bad publicity they get showing how bad and dishonest they are


Why to confiscate both winnings ? why not to say listen sir we have to confiscate one of them as you took 1 too much

Is it clear in their terms ? no, also here in the forum people said we thought it is a totally different casino

As I said these people from bottom to top are deceptive I hate them all
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Keep on hating them and you will not get any support here.
I felt sorry for you at first. Not anymore. What a child.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It's not all that clear. These are the bonus terms from Whitebet.

1.All bonuses are only valid for Casino Red unless otherwise stated.
2.Wagering requirement for bonus 1 is 35x bonus. For bonus 2 and 3 it is 40x.
3.Minimum deposit is €20.
4.Whitebet reserve the right to change wholly or in part the terms and conditions or suspend the promotion at any time.
5.Free spins are awarded to the player and are available for the relevant slot machine. Spins cannot be transferred or exchanged for cash.
6.Any won money during the free spins is considered Bonus money and must be wagered 35 times before withdrawal is possible. If you try to withdraw the bonus before, the bonus and any winnings will be void and disappear from your account.
7.The wagering requirement must have been cleared within 30 days of the deposit to be valid.
8.Gambling on Table Games, Poker Games and Video poker games does not count towards the bonus’ wagering requirement. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault.
9.Whitebet reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Whitebet’ decisions are final.
10.All winnings as a result of betting with bonus money is considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
11.Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games.
12.The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.
13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
14.Please note that you are only allowed to use one of the three welcome bonuses.
15.Please note that the following countries are excluded from the use of welcome bonuses: Romania, Greece.
16.Further bonus terms may apply. Please see general terms & conditions for more information

What we have is Redbet running three casinos, Casino Red, Casino White, and Casino Blue. Although there is a pretty strong connection between them, and an experienced player would conclude they are three casinos within the same group, there is no clear standard among operators as to whether "duplicate accounts" means more than one across the group, or one per casino.

A player keen on bonuses might join Casino Red and then Casino White, knowing they look and feel similar, but just as you can join Red Flush and La Vida and play bonuses in both, would consider it OK to do this at any casino.

I had not even heard of casino White before, and it seems to have been set up in a slapdash manner, just look at the first term:-


All bonuses are only valid for Casino Red unless otherwise stated
:confused::confused:


Someone just did a cut & paste of Redbet and changed the colours. They didn't properly proof read the terms.

I have also noticed that unlike Redbet, Whitebet charge for ONLY credit card deposits, Skrill seems to attract no charges.

The terms may well be more accurate in Redbet, and I would suspect charges for Skrill have also been introduced at Whitebet, but it seems the cut & paste was done before this, and the Whitebet terms have not been brought up to date.

The OP probably thought it worth taking a chance as Whitebet seems relatively new.
It would be better to have the software reject the claims at Whitebet where the same offer has previously been used at Redbet. Making the codes identical would also help by making players wonder why the codes are the same, and hopefully realising that it is two skins of the same underlying outfit, and that one or the other must be chosen, not both.

It also seems harsh to void BOTH sets of wins, as the first did not breach the terms, and the second at Whitebet only seems to have violated the Redbet terms, not the ones at Whitebet.

Having these separate skins for what is really the same single casino confuses players into getting things wrong like this. This is why casinos that spew out endless white labels (Cassava for example) are not highly rated.
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
These are 2 different websites

redbet.com and whitebet.com

in redbet.com they don't mention whitebet at all in home page , same as in whitebet.com

The bonus codes are totally different WBET2 in whitebet and RED2 in redbet, their system allow you to claim both, why ? god knows or maybe we all know

When you click on the specific bonus terms, they don't mention anything about being able to claim only one code between the two casinos

Hide Promotion Conditions and Terms
All bonuses are only valid for Casino Red unless otherwise stated.
Wagering requirement for bonus 1 is 35x bonus. For bonus 2 and 3 it is 40x.
Minimum deposit is €20.
Whitebet reserve the right to change wholly or in part the terms and conditions or suspend the promotion at any time.
Free spins are awarded to the player and are available for the relevant slot machine. Spins cannot be transferred or exchanged for cash.
Any won money during the free spins is considered Bonus money and must be wagered 35 times before withdrawal is possible. If you try to withdraw the bonus before, the bonus and any winnings will be void and disappear from your account.
The wagering requirement must have been cleared within 30 days of the deposit to be valid.
Gambling on Table Games, Poker Games and Video poker games does not count towards the bonus’ wagering requirement. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault.
Whitebet reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Whitebet’ decisions are final.
All winnings as a result of betting with bonus money is considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games.
The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.
Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
Please note that you are only allowed to use one of the three welcome bonuses.
Please note that the following countries are excluded from the use of welcome bonuses: Romania, Greece.
Further bonus terms may apply. Please see general terms & conditions for more information
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I reported your post.
The casino is also a member here and they deserve a little more respect than to be called assholes and thieves:eek2:
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact

I am being stiffed by many brands Smartlive in the past, now these jokers with their general terms and Lesa and Casino.com what would you expect from me ? Don't expect more from a guy like me, I am here to win and take their money, they have to pay if their reputation is important each side want to win and take from the other side and the rules are obvious what they did to me is not acceptable

If they want to apply hidden terms like I see many does these days, ok go for it enjoy the money, but why not to honor the first cashout in the first casino, why to confiscate both. They pay fast because they don't pay others
 

aacasino

Dormant account
Joined
Sep 28, 2012
Location
Malta
How many times ?

The thread starter has omitted his entire communication with the casino operator and taking into account his last comment I imagine his choice of language has been fruitful to say the least.

I don't think he has been entirely honest as for the actual reason his first bonus was confiscated and is leading the thread to assume he did follow the terms and conditions which I am doubting.

Be honest, how many times have you contacted the Customer Support on this and have you been polite and reasoning on each occasion? :cool:

now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
It's not all that clear. These are the bonus terms from Whitebet.



What we have is Redbet running three casinos, Casino Red, Casino White, and Casino Blue. Although there is a pretty strong connection between them, and an experienced player would conclude they are three casinos within the same group, there is no clear standard among operators as to whether "duplicate accounts" means more than one across the group, or one per casino.

A player keen on bonuses might join Casino Red and then Casino White, knowing they look and feel similar, but just as you can join Red Flush and La Vida and play bonuses in both, would consider it OK to do this at any casino.

I had not even heard of casino White before, and it seems to have been set up in a slapdash manner, just look at the first term:-



:confused::confused:


Someone just did a cut & paste of Redbet and changed the colours. They didn't properly proof read the terms.

I have also noticed that unlike Redbet, Whitebet charge for ONLY credit card deposits, Skrill seems to attract no charges.

The terms may well be more accurate in Redbet, and I would suspect charges for Skrill have also been introduced at Whitebet, but it seems the cut & paste was done before this, and the Whitebet terms have not been brought up to date.

The OP probably thought it worth taking a chance as Whitebet seems relatively new.
It would be better to have the software reject the claims at Whitebet where the same offer has previously been used at Redbet. Making the codes identical would also help by making players wonder why the codes are the same, and hopefully realising that it is two skins of the same underlying outfit, and that one or the other must be chosen, not both.

It also seems harsh to void BOTH sets of wins, as the first did not breach the terms, and the second at Whitebet only seems to have violated the Redbet terms, not the ones at Whitebet.

Having these separate skins for what is really the same single casino confuses players into getting things wrong like this. This is why casinos that spew out endless white labels (Cassava for example) are not highly rated.

Dear oh dear, you really are off the mark here sunshine. Casino Red = NetEnt software, Casino Blue = MGS software etc, (same set up as Unibet etc) whenever you take a bonus with casinos using this set up the bonus only covers Casino Red, you cannot play MGS games whilst a bonus is in force.

Hope that clears this up ;).
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule


How long have you been gambling online?, nigh on every casino out there that has sister casinos has this rule in place, a tricky rule so hidden that even blonde women (Tirilej) notice it.
 

khan687

Dormant account
PABnonaccred
Joined
Oct 18, 2011
Location
Mumbai, India
ok ok, I agree with you already that I breached the terms, but you all don't answer my question

why not to pay the first casino I won at ? why to confiscate both
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

I agree with what guys are saying here. It is a clear case.

But I have also mentioned on this forum before that I think Redbet should make this rule cleared and more visible. One can almost expect that players will overlook/misunderstand this rule. It is still the players responsibility to understand T&C of course.

Yeah homerbert...Andy is a great rep :D
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
ok ok, I agree with you already that I breached the terms, but you all don't answer my question

why not to pay the first casino I won at ? why to confiscate both

Loaded question i`m afraid, like making for instance a charge-back at one casino, then being locked out of all their others for doing so, one breach of terms will directly/indirectly affect all their brands.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
spot on Andy is a top rep and im sure he clear this out in the morning :)
but this is also the reason i have not signed up at Whitebet, dont wanna get cought up in any bonus abuse and i really dont see the point same casino, same games :)

.

I agree with what guys are saying here. It is a clear case.

But I have also mentioned on this forum before that I think Redbet should make this rule cleared and more visible. One can almost expect that players will overlook/misunderstand this rule. It is still the players responsibility to understand T&C of course.

Yeah homerbert...Andy is a great rep :D
 
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