Redbet Confiscated Winnings Due To Whitebet Winnings Must Read

spot on Andy is a top rep and im sure he clear this out in the morning :)
but this is also the reason i have not signed up at Whitebet, dont wanna get cought up in any bonus abuse and i really dont see the point same casino, same games :)

Actually, that's pretty much WHY I signed up with Maxino; mostly same games, same group as Nordic, but I wanted the SUB
 
How long have you been gambling online?, nigh on every casino out there that has sister casinos has this rule in place, a tricky rule so hidden that even blonde women (Tirilej) notice it.

I ve been gambling online for a long time and have never had a problem claiming separate welcome bonuses at sister casinos, and also cashing out on them. I have done this so many times I would not even had thought to look for the term. I guess if this happened to me I would be in shock also.

At least I learned something today, I will certainly look for that term when playing related casinos moving forward. Thanks forum.:thumbsup:
 
I ve been gambling online for a long time and have never had a problem claiming separate welcome bonuses at sister casinos, and also cashing out on them.

Same here. You're absolutely right.

OP is clearly out of control and a PITA but I don't care if it's in the T&C, this is predatory. Especially since they aren't specifically mentioning which casinos are part of their group in the T&C. Average internet user isn't going to investigate and find out all by him/herself.

The customer shouldn't have to look around to see who's owning who.

Imagine a term like that in a real life situation: "Sir, I see your coupon but you cannot have the 2nd pizza for free because you ordered this promotion in that other restaurant down the road, and, while it's a different name and their name isn't on the coupon, it's the same owner."
 
now let's look at the general terms, they do have only in the general terms this rule

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

So they have this tricky rule they hide in general terms, well done, but why to confiscate both ?

They should honor the first casino I did and confiscate the second even if they want to be assholes and apply this hidden rule

That's the problem. They don't actually list the other brands that are included in this rule. This is the same criticism that has been made of 888.com, who have this term, but then don't list what other brands are considered part of the group. 888 go even further, they won't even tell you if you ask them, it's a "commercial secret". At least Redbet would tell you if you asked.

This term would still lead to the confiscationof only the second set of winnings.

The other term to note is the max bet rule, which is 5 per spin, and no more than 50c per line. If this term was also violated at both, THEN the winnings at both would be confiscated. The other reason would be more than one account at one of the brands.
 
There is not much point in discussing the actual term as a lot of casino groups use the same term, EG Even 3Red Plc

9. 32Red Plc owns and operates a number of casino brands and reserves the right to limit the number of new player Welcome Bonuses that may be taken up by a player across these brands in the following way. By claiming this welcome bonus offer at Golden Lounge, unless specifically and personally invited by any of the three other casinos operated by 32Red Plc, you are prohibited from claiming a welcome bonus at any other 32Red Plc-operated casino. To clarify, this personal invitation will only be sent prior to you opening an account at that casino and should not be confused with any other communication that you may receive having opened an account. For the avoidance of any doubt, if you claim this welcome bonus at Golden Lounge you are not permitted to claim the welcome bonus at 32Red, Dash Casino or Nedplay Casino unless you have a personal invitation from that casino.

The main difference is that the term is nice and clear and also lists the other properties that 32Red Plc Operate. So debating how the term has been written at Whitebet-Redbet can be debated but it is still pretty clear if you ask me and I am sure Andy will look into it.
 
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I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact

I am being stiffed by many brands Smartlive in the past, now these jokers with their general terms and Lesa and Casino.com what would you expect from me ? Don't expect more from a guy like me, I am here to win and take their money, they have to pay if their reputation is important each side want to win and take from the other side and the rules are obvious what they did to me is not acceptable

If they want to apply hidden terms like I see many does these days, ok go for it enjoy the money, but why not to honor the first cashout in the first casino, why to confiscate both. They pay fast because they don't pay others

1) Steer clear of those casinos that are either in the rogue pit, or marked "not recommended".
2) Also steer clear of casinos marked "no-can-do" under the PAB section unless they have a decent mediation scheme in place, such as eCogra, or even Kahnawake. Malta or Gibraltar license, forget it.
3) Don't be too keen to push the boundaries.

For 3) in the current case, had you been more patient and less keen to push boundaries, you would have waited till Redbet had paid you before moving on to tackle Whitebet. You would then be arguing over one lot of winnings instead of two.

Whoever told you that you could make an income playing in this manner over the long term is talking bullshit. They may even be making referral money from your attempts if this is via some forum/website aimed at bonus hunters, and so will not be giving you the best advice when it comes to which bonuses to tackle.

Long term, you run into more and more problems as operators wise up to you, and you run out of prey. Maybe Redbet have already "wised up" to you, which is why they have been so harsh. We all have, you are a "bonus hunter", unlikely to become a long term loyal player at any particular casino. You also push too hard at the boundaries, leaving yourself vulnerable to having winnings confiscated. Had this been 2002, and not 2012, you would be making a fair bit and be largely untroubled by confiscation of winnings. 10 years is a long time, and after 10 years of player vs casino, so many players have come before you using this strategy that operators have evolved better defences.
Although not clear in the Whitebet bonus terms, the one bonus across the group policy is much more common now, and is something that players, particularly bonus hunters, should be checking the terms for. The max bet rule is also common, and is another thing that should be checked before playing with a bonus.

To proceed with this issue.

1) Contact the Redbet rep to appeal the decision made by CS.
2) If 1) doesn't get you anywhere, try the PAB service (which means no more posting about the issue). You may already have ruled out PAB because of the nature of your posts so far.

If you are doing anything dodgy and lying to the forum, this is where you get found out.

Your chances are better if you select casinos based on the long term offers they give out to loyal players. Had you stuck with just Redbet, or just Whitebet, you could have played their daily offers. GNUF OR Betway offer a promotion every day, and this included around FOUR 100% bonuses per month, two at 50%, and a few at 40% or 30%. No real point tackling both though, as the promotional calendar will only be set up on one of the skins for you.
 
Most Casinos do not literally enforce this rule. The rule is in place to protect them from Multiple Accounts. I have taken the Sign Up bonus at sister Casinos more than once, but have demonstrated that I WANT to play and not just score bonuses - I have never had an issue. I must make note that I also contacted Support or the Rep asking if it was OK.

@ khan867 - I play regularly at Redbet and Whitebet. They have not demonstrated any reason for me NOT to trust them. I also think that their websites are almost Identical in their layout. I believe that you KNEW they were sister sites. They have those rules in place to protect them from players like YOU.

Secondly, do not disrespect this forum or its members. You came here to ask for help.

You were TOLD in Chat to read the terms and Conditions when you signed up - Why didn't you? You ticked the box to ACCEPT that you were aware of the terms and conditions - You obviously didn't read them.

The Chat Rep told you this: "Hello again Mohammed,

We already contacted many times today before.

I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us"


On the MAIN PAGE and every other page of Whitebet it states this >>
Redbet Gaming Ltd is part of the Nordic Leisure group. Nordic Leisure AB (publ) is listed on First North, NASDAQ OMX Exchange in Stockholm, Sweden. Redbet Gaming Ltd has the registered address: Apt 21, Suite 40, Charles Court St. Luke’s Road, Pieta, PTA 1027, Malta.

Whitebet.JPG

Now please explain to me how you did not know that it was part of Redbet?

Nate
 
The OP knew damn well they were related, but considered it was OK to take the welcome bonus at both. There is no set standard for this in the industry, it depends on the operator. There has been a general drift towards a one welcome bonus per group policy in recent years, and this now seems more common that allowing bonuses at all casinos in a group.

An experienced player would have picked this up as they played, and would be making sure they knew which policy a particular operator followed. Bonus hunters who keep hitting problems do so because they don't adapt their strategy to changes in policy, they would prefer to engage in a fight when a pushed boundary fails to move enough for them.

There may be more to this than merely having had a go at both casinos. I am wondering whether other terms have also been broken, such as the max bet rule.
 
I'm sorry we have incurred the wrath of Khan367 I"m looking into this now and will get back to you as soon as possible.

Andy
 
I brought facts to show how not good they are, this is my experience and this is how I feel about them, all my feelings are supported by fact.
The only fact you've proven is that you're a jerk and can't be arsed to read our forum rules when it comes to posting complaints. Casinomeister's forum is not here for you to exploit trying to damage a casino's reputation with a hissy fit; it's here to solve problems.

When you joined this forum, you read this - or didn't you?

Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

2.4 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.


I'm guessing you skipped that part. Any further transgressions and you can kiss your membership goodbye.
 
OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!

You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy
 
OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!

You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy

Amazing how the truth always comes out in the end and how some poster have the balls to even start threads when they know it eventually will.

Don't blame you for not wanting them back at your casinos.
 
I made a mistake and I apologize. If I get paid in Whitebet as they said I consider it as a honest policy and I take back my words

To Red Bet - I had a tough year not being paid tons of money by some other reputable brands this is why my brain jumped to bad conclusions so fast
 
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OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!

You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy

Oh yes, that was indeed a tip offered on a few bonus forums a while back. The idea was to hit all casinos in a group at once, preferrably over the weekend. It was thought this would catch them napping because by the time they figured out it was the one player playing all the group's casinos, the withdrawals would have been paid out. It wouldn't bother the player getting found out after the event either, since they were not coming back in any case.

The Blackjack strategy also no longer works, but is still peddled on a few of the forums even now.

Operator evolution has lead to terms that neuter many of the strategies used in the past. These sites still peddle them because they probably try to get CPA deals so that they don't lose out when their players beat a welcome bonus and move on to other prey. These sites also promote some pretty bad casinos, with their "top 5" often containing casinos from the Virtual group, along with the likes of Pamper. The selection is based purely on the EV of the bonus, not the likelihood of getting paid. The site still gets the CPA payment, even if the player has their winnings confiscated. Virtual group also offer the best deals to affiliates, so the less scrupulous will promote them, rather than blacklist them.
 
I made a mistake and I apologize. If I get paid in Redbet I consider it as a honest policy and I take back my words

To Red Bet - I had a tough year not being paid tons of money by some other reputable brands this is why my brain jumped to bad conclusions so fast

You have already slandered this Casino all over and now you want to negotiate that you are paid at Redbet ALSO? If you read my post above, you were aware of the fact they didn't allow you to take bonuses at both Brands - You took a chance - It didn't work.

You will receive your money from Whitebet. So, don't even attempt to try and deceive your way out of this one.

Also, Reputable brands PAY people - It depends what you classify as reputable. Maybe you can share with us WHY you weren't paid money by other brands? Did you do the same thing?

Nate
 

Andy you're the man.

That said, it wouldn't hurt to make this policy very clear for the players so they don't have to look around and investigate to find out where they can or can't play bonuses. You have to clearly name the casinos and the websites involved and it shouldn't be hidden in the T&C's wall of text IMO.

Of course, not allowing them to get the promotion in more than one casino would be the best solution to avoid this kind of things. Not getting paid when you win is every player's nightmare, minimizing the chances for it to happen is always an excellent decision.
 
Oh yes, that was indeed a tip offered on a few bonus forums a while back. The idea was to hit all casinos in a group at once, preferrably over the weekend. It was thought this would catch them napping because by the time they figured out it was the one player playing all the group's casinos, the withdrawals would have been paid out. It wouldn't bother the player getting found out after the event either, since they were not coming back in any case.

If that's the case then the OP can go to hell. Why did he register and played at 2 casinos at the same time anyway? Why would someone do that? God I hate dishonest players, it's because of them that the honest ones have to deal with crappy T&C's.:mad:
 
I meant if I get paid in one of them I meant whitebet sorry, if I get paid in whitebet which is also the bigger win, please correct my message
Please explain in great details why you registered to both casinos at the same time, why you took both bonuses at the same time and why you played both casinos at the same time.

We're listening.
 
Mr Khan has 23 posts, all of them related to disputes with Casinos.

1st Issue - SmartLive not paying him - Accused of: '..... gave a fake phone number when signing up and used a proxy IP address to access the site'

2nd Issue - Casino-dot-com - Accused of: '.....after extensive review, our Security team has found you to be abusing our bonuses and to be linked by unique identifiers to other >members.

3rd Issue - Redbet / Whitebet - Multiple Bonuses ....

Hmmm... Is it just me or do issues seem to follow you everywhere? All of your posts here have been in relation to confiscated winnings and disputes.

Nate
 
Thanks

As previously pointed out it is actually the very first point in our T&Cs on all our brands.

1. Introduction

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

I do get your point though, people tend to skim the T&Cs to the point they're looking for so I'll have it added again where that particular bonus clause is raised too.

Cheers!
Andy



Andy you're the man.

That said, it wouldn't hurt to make this policy very clear for the players so they don't have to look around and investigate to find out where they can or can't play bonuses. You have to clearly name the casinos and the websites involved and it shouldn't be hidden in the T&C's wall of text IMO.

Of course, not allowing them to get the promotion in more than one casino would be the best solution to avoid this kind of things. Not getting paid when you win is every player's nightmare, minimizing the chances for it to happen is always an excellent decision.
 

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