QuatroCasino (aka CasinoRewards ) VS momchildobrev

[momchildobrev]

Hi,
I just want to let you know that I was involved in scamming scheme from CasinoRewards . If you go on webmaster forums these days, you will find thousands of accounts from decent, honest people who say that some online casinos scammed them.Here is my story about CasinoRewards and how they scammed me, hoping that you will not make my mistakes to play in this casino network.
Usually I am not playing in online casino, since I am poker player i know very well that the math is not in my favour in these casino games.So one day i received a bonus promotion, telling me that if i deposit at least 1 eur, i will get immediately 20 eur.I read the terms of the promo telling me that i will be able to withdraw my money once i put at least 1000 eur on risk.
So I decided to deposit and have some fun, never expecting NOT to lose my money.However, after i reached the bonus requirements i had like 600++ EUR in my account, so i decided to request cashout for 550 EURto my moneybookers account.The rest of the money i lost in different games.I read in their FAQ, that they need from 1 to 2 business days to approve the payment and send the money.... After 4 business days i contacted their live support asking them what happend with my money.They said that i have to send them ID copies, CC copies and Utillity Bill for the account verification.Thats not really a problem so i sent these documents right away.The problem was that they are supposed to contact me through email or phone to ask me for the documents, right?In stead they just waited for me to reach their live support... here is where the things start getting messy.
After 4-5 days my account was locked and all my winnings confiscated.The reason is that the name of my Moneybookers account and the name of my casino account are different .
I sent them like 4-5 emails wanting to get some kind of proof that the names are different.Most of the time they are ignoring me, but sometimes send me back an answer with 1 sentence which is something like that
"As we have advised you we have concluded our investigation on your account." .I told them that I am willing to send them screenshots proving that the names of my accounts are same, but they are simply ignoring me.
Here is the screenshot from my CasinoRewards account where you can see my name:
Expired Image
And here is my Moneybookers screenshot where you can also see my name:
Expired Image

I am sending the link of this thread to their support now, really hoping they will finally stop ignoring me and answer in frount of all the members here.
Thanks.

 

[momchildobrev]

As soon as i posted in a few casino forums about my issue, they respond that i have changed my Moneybookers name.
I hope you know that changing your name in Moneybookers is absolutely impossible.
You can call the Moneybookers support and they will assure you that my name has never been changed.
I really hope guys that you will help me fix that issue because CasinoRewards are simply ignoring me which is kind of gross.Hope you will send them mail asking about my problem.
Thanks

 

[ksech]

I'm not really sure what you are expecting forum members to help you with? Perhaps Bryan (Casinomeister) or maxd (the Pitch-A-Bitch guy)can help, have you PMed them to ask for help (both of their names appear in blue)?

 

[momchildobrev]

I am not expecting anything.
Actually i have really good memories from CasinoRewards and its kind of sad for me to open this thread, but I am helpless in this matter.
Hope that the whole story will be solved soon and if CasinoRewards prove i am wrong i will send them appologies.
I just want them to stop ignoring me because its really annoying.
Thanks

 

[BingoT]

I sent Renee_RA a note about this thread also.

This is Renee_RA profile.
https://www.casinomeister.com/forums/members/
Good Luck
~T~

 

[ksech]

I am not expecting anything.
Actually i have really good memories from CasinoRewards and its kind of sad for me to open this thread, but I am helpless in this matter.
Hope that the whole story will be solved soon and if CasinoRewards prove i am wrong i will send them appologies.
I just want them to stop ignoring me because its really annoying.
Thanks

Sorry, I probably could have worded it a little better... Bryan and maxd could possibly give you some suggestions on how to proceed. Casino rewards does have a rep here, Bingo T provided the link , if you don't get anywhere with the rep you can always try to PAB.

 

[Jasminebed]

I notice the Moneybookers is Mr Momchil Dobrev... perhaps this is what got it kicked. Anyone should be able see that this title of Mr doesn't make you a different person.

Renee is a pretty good rep, I hope she can sort it for you.

Sometimes casinos need to use a little common sense. But sometimes they are just looking for excuses to void payment.

 

[momchildobrev]

Hi Momchil

I went through this case yesterday as a rep of another website contacted me because you also posted there.
As I said to him, moneybookers has confirmed with our fraud team that you changed the name on the moneybookers account (I know this is possible because I did it in my account yesterday). I have also sent this to Max Drayman in case you decide to PAB.

Your only recourse would be to contact ecogra if you are unhappy with this decision.

Cheers
Renee

This is what i got from Renee,
now i am contacting with Moneybookers and i will prove that my name has never been changed.
Also Renee, could you please tell me how someone could change his name.It is absolutely forbidden and absolutely impossible to do it.I guess you have not enough experience with moneybookers.

 

[refre]

I just checked my account. Seems the only details I can change are address, phone and e-mail.

I assume you may be able to change your name via CS but I'm sure they will need some updated ID though.

Edit: On a side note: Some casinos don't realize you can add as many e-mail addresses as you like to your MB account.
Not so long ago I was making a deposit at an accredited casino.
It had been a while since my last deposit there, so they still listed my old MB e-mail address.
Even though it's still connected to my MB accunt, the actual e-mail service was canceled years ago.
I didn't realize so I just went ahead and made my deposit.
When it didn't appear in my account, I contacted CS who told me the deposit would be refunded since
the MB e-mail didn't match my address at the casino.
Long story short lol, I did manage to get hold of someone higher up and sent them a screenshot of
my MB profile so they could see that both e-mail adresses were connected to the same account.

Freddy

 

[momchildobrev]

I looked in google for a while, and it appears that there is a way to change your name, but you need to send all kind of documentations before you can do that.
But how I said i have never changed my Moneybookers name and i will prove it.
I already sent email to Moneybookers to confirm that my name has never been changed, from the moment i created the account till now.
Just let me get the response and i will let you know.
Thanks

 

[maxd]

As Renee mentioned earlier she has contacted me regarding this player's issue. I'm discussing it with her now and will report back here later. I will say this though: if there is proof of the name change the OP will likely get booted for life from CM for being a liar and a fraudster; if there is NO proof of the name change then the issue is probably in limbo until either the OP shows documentation from MB that there was no name change OR the OP takes the issue to eCOGRA as Renee suggested.

Either way a thread title change is in order since (a) it's intentionally inflammatory (to pressure the casino perhaps?) and (b) the OP's claim is being disputed by the casino peeps.

 

[Seventh777]

I do have a Moneybooker`s account but rarely use it, however, I was somewhat intrigued that in these times of fraud, identity theft, scams and cons, that a merchant bank would knowingly let a customer change their account name, so I rang Moneybooker`s up, and lo and behold (I will use capslock now for added effect).......

YOU CANNOT CHANGE THE ACCOUNT NAME AT MONEYBOOKERS, NO IFS OR BUTS......

Case closed.

 

[maxd]

YOU CANNOT CHANGE THE ACCOUNT NAME AT MONEYBOOKERS, NO IFS OR BUTS......

Case closed.

Sorry, case NOT closed. From what I have seen what you say is not at all true. For reference see

You do not have permission to view link Log in or register now.

(offsite link)

The OP follows this by saying "Ok it appears that there is a way to change your moneybookers name. ...."

These are (some of) the reasons why I'm discussing this with the casino rep.

 

[momchildobrev]

I will say this though: if there is proof of the name change the OP will likely get booted for life from CM for being a liar and a fraudster

But If there is no proof, I insist to get an apology from Renee.
And since she lies that she has proof from MB that i have changed my name, will she be booted for life from CM for being a liar too?
And finally will i get my money back, or CasinoRewards will think another way to stole my money?

 

[momchildobrev]

And btw,
the process of changing the MB name is from 20 to 40 days.And MB need a reason for changing the name.
For example you need to send documents that you actualy are changing your name in the real life.
Case closed!

 

[Seventh777]

Sorry, case NOT closed. From what I have seen what you say is not at all true. For reference see

You do not have permission to view link Log in or register now.

(offsite link)

The OP follows this by saying "Ok it appears that there is a way to change your moneybookers name. ...."

The woman I spoke to stated that in cases involving divorces, marriages etc that it would take a whole heap of respective certificates and a fair time, and the slight off chance there has been a clerical error and a slightly misspelt Fore or Christian name, or changing your name by deed poll, in these circumstances yes, a name can be changed, (I should have stated this, my bad), but it would take a whole heap of time and documents for a male (especially) to change their name completely.

 

[Seventh777]

But If there is no proof, I insist to get an apology from Renee.
And since she lies that she has proof from MB that i have changed my name, will she be booted for life from CM for being a liar too?
And finally will i get my money back, or CasinoRewards will think another way to stole my money?

If I were you, I would now let Max do his job, in the mean time get explicit proof from MB that you have never changed your name .

 

[maxd]

Case closed!

I repeat, case NOT closed. As I've said, we're discussing this with Renee and we'll see what we see. Until then the issue is very much open and TBD.

But If there is no proof, I insist to get an apology from Renee.

That's up to Renee, we don't deal with such demands.

 

[hakapuku]

But If there is no proof, I insist to get an apology from Renee.
And since she lies that she has proof from MB that i have changed my name, will she be booted for life from CM for being a liar too?
And finally will i get my money back, or CasinoRewards will think another way to stole my money?

Good point...Renee should be booted for life by Maxd if it turns out that she lied. Otherwise, we have double standards here.

 

[hakapuku]

But If there is no proof, I insist to get an apology from Renee.
And since she lies that she has proof from MB that i have changed my name, will she be booted for life from CM for being a liar too?
And finally will i get my money back, or CasinoRewards will think another way to stole my money?

And don't take this case to Ecogra, as Renee suggested. It is just a waste of time since Ecogra will support ANY casino rewards claim. Go straight to Moneybookers.

 

[The Dude]

Admin warning - chill out

Just a note to momchildobrev

You need to chill out. Any more comments of "scams" and "liars" will earn you a vacation from this site. I don't appreciate newbies coming here and ignoring our guidelines on posting complaints. The casino rep is a long time respected member of this site. Don't harass her.

 

[momchildobrev]

Okay,
thats fine, I accept your note.
I am still waiting for moneybookers response and i will let you know.
thanks

 

[momchildobrev]

I just called to my local Moneybookers support ( in Bulgaria ) to ask them for this information, but the woman from the phone told me that she has no right to give this information by the phone.She adviced me to send a ticket from my MB account.I did that yesterday so still waiting for an answer.

 

[Bencuri]

I just called to my local Moneybookers support ( in Bulgaria ) to ask them for this information, but the woman from the phone told me that she has no right to give this information by the phone.She adviced me to send a ticket from my MB account.I did that yesterday so still waiting for an answer.

Did you ask if they give such confirmation at all? Because I fear maybe they would not even give. Why haven't you asked?

Anyway as this case is not closed, we can figure out predictions, and to tell the truth I would not be suprised if it turned out the player was cheated. I have already complained a lot about how CasinoRewards is misleading players with their reward scheme, I have already experienced misleading by the support, and about 2 years ago I also heard about a case from Zodiac Casino that some guy won 200$ on a ND promo, and he never received that money after the withdrawal was repoted to have been processed by the support. I ignored that case when I enumerated problems about Casino Rewards, but this case seems to be similar to that, so with such a history I wouldn't be surprised if the player would be right. Also Renée is quite cynical when it comes to problems accoarding to my experience, so I would also not be surprised if she gave an inappropriate answer. I also wonder how she could change her name so fast, if she did it yesterday?

By the way, isn't it possible that this guy typed his name wrongly either in MB or at Casino Rewards, and that causes the problems? It already happened to me that I typed a wrong letter in my address on signup at a casino, I was warned about it on security check, but without any hassle the address was corrected by the staff and my cashout was approved.

 

[maxd]

... isn't it possible that this guy typed his name wrongly either in MB or at Casino Rewards, and that causes the problems?

I think you can rest assured that if it was a matter of changing a letter here or there the people now involved in this -- which includes Bryan and I -- are discriminating enough to see that as something different than an actual name change.

That said, the OP has categorically stated that _no_ name change was ever done so there would be questions about why he said that if in fact it had been done.

 

[momchildobrev]

My name in CasinoRewards account is/was Momchil Dobrev.
My name in Moneybookers account is Momchil Dobrev, always been this way.
I never change it simple because i cannot do it even if i want.
I am 100% sure that Renne lied(about changing my name), and its matter of time to prove that.I am not trying to offend somebody.I am not trying to attack somebody.
My question is, if(for me its when) i prove that i have never changed my name, will i get my money back?My question is to Renee, Max, Bryan or whoever is looking to this case from CasinoRewards.
Thanks

 

[blerko1]

hello

I hope really you will get your money cause Casino Rewards its a serious group i think and when i was playing years before i request a withdrawal without sending any document and i request several withdrawals and money were processed normally after 2 days of reverse withdrawal.....

I understand your Honestly but try to be patient, you deposit only 1 Eur so if you dont get nothing you actually did not lose nothing right.... ?

Online casinos are only a Bad place where to gamble but people like it....
It is called " Entertainment " and for that gamblers " pay " alot.....
they pay TIME, they pay CASH, for that " entertainment " include here all the problems of your nature etc etc etc.....

Cheers

 

[refre]

I'm sure they (Max and Bryan) will help you the best they can if it turns out that CRs representation of things is not entirely accurate.

I would be cautious of calling the rep a liar if I were you. It may all be a misunderstanding, and remember she is probably just relying on information from their "fraud department". They make mistakes too, just like everyone else.

Now I'm ready for some evidence

Freddy

 

[LaHutti]

Find it VERY interesting, that the rep was able to change their moneybookers account name, just yesterday, as she put it. Must be a purdy special account she has.
This doesn't smell good at all, and the OP is being threaten left and right, and pretty much HE is being accused of lying ? What am I missing ???
I have no idea what's up or down in this case, but as they say ... if it smells like shit, there's a pretty good chance, that it is.....

 

[Bencuri]

We could also predict more accurately if we knew when the OP was accused with the fact that he has different names on MB and on CR. If we knew the date we could calculate whether he had time to change name at all and we could predict the outcome already more or less about this name change issue....

 

[Nifty29]

IMO the rep Renee is being treated with disrespect by those who should know better.

It is little wonder that many reps do not get involved in threads and attempt to assist members.

There is no love lost between myself and casino rewards, but it seems that everyone is assuming the OP is in the right without seeing any of the evidence. Even stranger, is that some of the same people are those who accuse others of assuming the casino is always in the right.

@momchil - I don't know why you are still posting. In other cases when members continue to post when they have been asked to refrain, their PAB has been cancelled. You should consider yourself fortunate up to this point, but I recommend that you take the advice given to you by Max and Bryan.

It's also important to note we are talking about $550 here. It's peanuts to the casino, so I don't see why they would go to such lengths to confiscate winnings without good reason.

 

[maxd]

@momchil - I don't know why you are still posting. In other cases when members continue to post when they have been asked to refrain, their PAB has been cancelled.

Just to be clear, there is no PAB here. Although it may not be particularly wise for him to keep posting as he has -- digging the hole deeper as it were -- he's perfectly free to do so.

As it happens I have heard back from the casino people in detail and will be taking action on this as soon as I've had a chance to discuss it with Bryan.

 

[momchildobrev]

Ok,
I finally received the answer from Moneybookers:
This is the email printed:

You do not have permission to view link Log in or register now.

This is the email not printed:

You do not have permission to view link Log in or register now.

This is the email printed and not printed viewed through different browsers:

You do not have permission to view link Log in or register now.

If you still think that these photos could be fake, you have the Ticket of the conversation which is 150717540 so you can ask the support about the truth of this conversation.
Oh yes... and this is the PM from Renee:
Expired Image
Somebody is lying, but who?I ll let you decide by yourself.
Thanks

 

[momchildobrev]

We could also predict more accurately if we knew when the OP was accused with the fact that he has different names on MB and on CR. If we knew the date we could calculate whether he had time to change name at all and we could predict the outcome already more or less about this name change issue....

I posted this thread like 3-4 days after my account was locked.I tried to contact CR, wanting a proof, through their email but it was pointless so thats why i opened the thread.

 

[maxd]

Somebody is lying, but who?I ll let you decide by yourself.

As Bryan has said, you'd be well advised to cool it with the "she's lying" stuff.

A couple questions for you: do you have more than one Moneybookers account? Do you move money between your MB account(s) and another player's?

 

[momchildobrev]

@momchil - I don't know why you are still posting. In other cases when members continue to post when they have been asked to refrain, their PAB has been cancelled. You should consider yourself fortunate up to this point, but I recommend that you take the advice given to you by Max and Bryan.

It's also important to note we are talking about $550 here. It's peanuts to the casino, so I don't see why they would go to such lengths to confiscate winnings without good reason.

Well i dont`t know about you but 550 EUR are not "peanuts" for me.
And what is going to happen if everyone who is cheated for a small amount of money close its eyes and never say a word?I mean i know that I probably will never get back MY money(because they are mine, not casinos` money), but I am pretty sure that by posting these threads, proving that the casino is not right i will make really bigger damage to them (from these 550 eur) .

 

[momchildobrev]

As Bryan has said, you'd be well advised to cool it with the "she's lying" stuff.

A couple questions for you: do you have more than one Moneybookers account? Do you move money between your MB account(s) and another player's?

Could you please quote me where i am saying that "She`s lying" , all I said is that I am letting you to decide who is lying.
No i have just one Moneybookers account.
Ive been sending money from one MB to another, but that is the point of Moneybookers.com right .The problem is not comming from Moneybookers, it is comming from CasinoRewards.
I posted the thread in 5-6 different casino and poker forums and a few members contacted me saying that when you win money without really investing any money in the casino, your account will often be locked with a dummy reason.
I believe this is the case here.

 

[vinylweatherman]

I posted this thread like 3-4 days after my account was locked.I tried to contact CR, wanting a proof, through their email but it was pointless so thats why i opened the thread.

This proves you did not change your name at Moneybookers. However, if you deposited from an account not owned by yourself, and then withdrew to this Moneybookers account, it would look like you had changed your name on it. If you DID deposit the €1 from an account not owned by yourself, this would be a violation of casino terms, and would also lead to your play being void.

As for getting your money back, this would be €1, which CR could send you as a €1 coin by post to the address registered on your account.

If you are not satisfied with what Max and Bryan decides, you should take the matter up with eCogra, but they too require complainants not to post in public about the dispute until it has been resolved.

From your screenshot, I see you have the "something for the weekend" offer from CR, which would indicate you are a regular player at their other sites, since you would NOT get this if you were merely bonus hunting their welcome boni.

Renee has put her foot in it somewhat, as I think she is thinking of changing the EMAIL on a Moneybookers account, rather than the NAME. This would be easy to do, and would have no bearing on the validity of the player's identity.

 

[momchildobrev]

May be now is the time to say that i deposited this 1 EUR through my debit card - VISA Electron, but there is no option in CasinoRewards to withdraw to my bank account(because I am from Bulgaria and CR is not supporting banks in Bulgaria) so I asked them, am I allowed to withdraw to my Moneybookers account.And they let me do that.I am even keeping the live chat log from this conversation.

 

[maxd]

Could you please quote me where i am saying that "She`s lying"

Sorry but I think you are being cute here, it seemed pretty obvious to me that you were calling her a liar based on the evidence you presented.

I've been sending money from one MB to another, but that is the point of Moneybookers.com right

That's not what I asked, I asked if you'd been moving money between player accounts, in particular yourself and another player at the same casino or same casino group.

 

[momchildobrev]

That's not what I asked, I asked if you'd been moving money between player accounts, in particular yourself and another player at the same casino or same casino group.

I have no transactions in my Moneybookers for like a month, simple because i avoid using it.Its easier and with less taxes when i am using my VISA.Depositing and withdrawing.
So i havent moved any money between players of the CR accounts.

 

[momchildobrev]

As I said, I have sent the info to Max. He will get back to me if he thinks I'm lying and will ask me for the proof he requires which I will give to him.
As I mentioned in my last post, please contact eCogra if you feel that the result of this situation is not correct.
Cheers

This is also PM from Renee.
So max could you please show us now the proof that i changed my Moneybookers name?

 

[chuchu59]

Could you please quote me where i am saying that "She`s lying" , all I said is that I am letting you to decide who is lying.
No i have just one Moneybookers account.
Ive been sending money from one MB to another, but that is the point of Moneybookers.com right .The problem is not comming from Moneybookers, it is comming from CasinoRewards.
I posted the thread in 5-6 different casino and poker forums and a few members contacted me saying that when you win money without really investing any money in the casino, your account will often be locked with a dummy reason.
I believe this is the case here.

By stating that someone is lying you are inferring that your opposite number is lying. That's what my teacher taught me when I was at school.Sheesh. Max just wanted you to cool down a bit and Nifty has a point in stating that $550 is only peanuts to the CR group meaning they probably wouldnt go to such extremes to hoard such a relatively trivial sum. Nifty never said that the amount is not important to you.

You are not doing yourself any favours in blasting members/mods who try to contribute to this thread. Simply because they dont agree with some of your actions is no cause for your antagonistic attitude.

 

[maxd]

This is also PM from Renee.
So max could you please show us now the proof that i changed my Moneybookers name?

A couple of things:

1. you should have a look at our Forum Rules because you'll see that posting Private Messages is not a good idea.
2. I said we'd review your case given the info we have from Renee and make our decisions. That process is underway now. When we've made our decision you'll be one of the first to hear of it.

 

[momchildobrev]

Ok thats fine.
Thanks.

 

[The Dude]

There was a simple misunderstanding between Renee and the fraud team - they said momchildobrev had posted a screenshot of his MB account and that the "name had changed". This was not a actual "name change", but this dweeb had posted another MB account (a second one that he was trying to send funds to) thus the name had changed.

So to momchildobrev:

Liar liar pants on fire.

Go take it to eCOGRA - and good luck with that.

Bye.

 

[hakapuku]

By stating that someone is lying you are inferring that your opposite number is lying. That's what my teacher taught me when I was at school.Sheesh. Max just wanted you to cool down a bit and Nifty has a point in stating that $550 is only peanuts to the CR group meaning they probably wouldnt go to such extremes to hoard such a relatively trivial sum. Nifty never said that the amount is not important to you.

You are not doing yourself any favours in blasting members/mods who try to contribute to this thread. Simply because they dont agree with some of your actions is no cause for your antagonistic attitude.

Confiscating 500 usd from thousands of players is in no way a trivial sum for Casino Rewards. And that is what Casino rewards are doing for years.

 

[The Dude]

Confiscating 500 usd from thousands of players is in no way a trivial sum for Casino Rewards. And that is what Casino rewards are doing for years.

Bullshit.

Don't start making accusations like this before you have the evidence to back this up.

No one stole anything here. This was clearly a fraudster at work.

 

[Nifty29]

It's funny how these things come out in the wash eh?

Good work CM,Max etc on exposing yet another fraudster!!

 

[WellDoneCM]

Thanks for the ban.This is my last posts in this thread so i Hope you will not delete it.
You pretty much showed me that you are scared of me.It was very nice from you to not even give me the right to defend myself.
But of course why would you give me this chance.Its me against the Casino Giant thanks to who you are earning money, right?You do not care who is right and who is wrong, you are just forced to protect the hand that is feeding you
Here is what i will say.
I have only One Moneybookers account.I withdraw to this Moneybookers account and you have no proof that i requested the cashout to different moneybookers account.If you do have a proof, PLEASE tell me to which moneybookers account i requested the cashout.PLEASE do it, PLEASE.If you dont want to make it public you can tell me to PM or to my email, you got it.
Dear Casinomeister why dont you ask yourself even for a once, why would i request cashout to a different moneybookers account, when i have my own MB account that is verified?I mean this is ridiculous even to think about it.
At first it was "You changed your name, and dont say its not possible, because i changed my name yesterday" .As soon as i proved that i have never changed my name, i get banned from your forum .And you created another reason why I was banned and why my account in CR was locked.Ok Prove it.Please send me proof!PLEASE!I dont want a lot, i just want to be treated as an equal member of this community.
If you give me time, i will easily ask Moneybookers to confirm that I have no other MB.Also if you unlock my QuatroCasinio account i can easily prove that i requested the cashout to my only Moneybookers account .
I am really offended and I dont realy care about these 550 EUR anymore.Here is what i am going to do and i really hope that you will forward it to the CasinoRewards support.Since I was treated like a shit from CR and the Casinomeister owner.I will continue posting in every single gambling forum about my issue.I think I am in my right to do that unless you send me proof that i am in wrong, a proof that i am pretty sure you dont have.A few members contacted me telling me their stories and how they were also cheated from different casinos(including CR) so i will ask them to help me developing my campaign.
Yes I am pissed!And since i can prove that CasinoRewards is not honnest network and since you cannot prove that I am not honnest member, I believe people will trust me.
And at last: remember, I wanned to make this conversation public, you are the one who tries to cover it.Why?
Thank you and have a nice day.