1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

QuatroCasino (aka CasinoRewards ) VS momchildobrev

Discussion in 'Casino Complaints - Non-Bonus Issues' started by momchildobrev, Aug 2, 2011.

Thread Status:
Not open for further replies.
    Aug 2, 2011
  1. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    Hi,
    I just want to let you know that I was involved in scamming scheme from CasinoRewards . If you go on webmaster forums these days, you will find thousands of accounts from decent, honest people who say that some online casinos scammed them.Here is my story about CasinoRewards and how they scammed me, hoping that you will not make my mistakes to play in this casino network.
    Usually I am not playing in online casino, since I am poker player i know very well that the math is not in my favour in these casino games.So one day i received a bonus promotion, telling me that if i deposit at least 1 eur, i will get immediately 20 eur.I read the terms of the promo telling me that i will be able to withdraw my money once i put at least 1000 eur on risk.
    So I decided to deposit and have some fun, never expecting NOT to lose my money.However, after i reached the bonus requirements i had like 600++ EUR in my account, so i decided to request cashout for 550 EURto my moneybookers account.The rest of the money i lost in different games.I read in their FAQ, that they need from 1 to 2 business days to approve the payment and send the money.... After 4 business days i contacted their live support asking them what happend with my money.They said that i have to send them ID copies, CC copies and Utillity Bill for the account verification.Thats not really a problem so i sent these documents right away.The problem was that they are supposed to contact me through email or phone to ask me for the documents, right?In stead they just waited for me to reach their live support... here is where the things start getting messy.
    After 4-5 days my account was locked and all my winnings confiscated.The reason is that the name of my Moneybookers account and the name of my casino account are different :confused: :confused: :confused: .
    I sent them like 4-5 emails wanting to get some kind of proof that the names are different.Most of the time they are ignoring me, but sometimes send me back an answer with 1 sentence which is something like that
    "As we have advised you we have concluded our investigation on your account." .I told them that I am willing to send them screenshots proving that the names of my accounts are same, but they are simply ignoring me.
    Here is the screenshot from my CasinoRewards account where you can see my name:
    [​IMG]
    And here is my Moneybookers screenshot where you can also see my name:
    [​IMG]

    I am sending the link of this thread to their support now, really hoping they will finally stop ignoring me and answer in frount of all the members here.
    Thanks.
     
  2. Aug 2, 2011
  3. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    As soon as i posted in a few casino forums about my issue, they respond that i have changed my Moneybookers name.
    I hope you know that changing your name in Moneybookers is absolutely impossible.
    You can call the Moneybookers support and they will assure you that my name has never been changed.
    I really hope guys that you will help me fix that issue because CasinoRewards are simply ignoring me which is kind of gross.Hope you will send them mail asking about my problem.
    Thanks
     
  4. Aug 2, 2011
  5. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I'm not really sure what you are expecting forum members to help you with? Perhaps Bryan (Casinomeister) or maxd (the Pitch-A-Bitch guy)can help, have you PMed them to ask for help (both of their names appear in blue)?
     
  6. Aug 2, 2011
  7. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    I am not expecting anything.
    Actually i have really good memories from CasinoRewards and its kind of sad for me to open this thread, but I am helpless in this matter.
    Hope that the whole story will be solved soon and if CasinoRewards prove i am wrong i will send them appologies.
    I just want them to stop ignoring me because its really annoying.
    Thanks
     
  8. Aug 2, 2011
  9. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    1 person likes this.
  10. Aug 2, 2011
  11. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Sorry, I probably could have worded it a little better... Bryan and maxd could possibly give you some suggestions on how to proceed. Casino rewards does have a rep here, Bingo T provided the link :thumbsup:, if you don't get anywhere with the rep you can always try to PAB.
     
  12. Aug 2, 2011
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I notice the Moneybookers is Mr Momchil Dobrev... perhaps this is what got it kicked. Anyone should be able see that this title of Mr doesn't make you a different person.

    Renee is a pretty good rep, I hope she can sort it for you.

    Sometimes casinos need to use a little common sense. But sometimes they are just looking for excuses to void payment.
     
  14. Aug 2, 2011
  15. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    This is what i got from Renee,
    now i am contacting with Moneybookers and i will prove that my name has never been changed.
    Also Renee, could you please tell me how someone could change his name.It is absolutely forbidden and absolutely impossible to do it.I guess you have not enough experience with moneybookers.
     
  16. Aug 3, 2011
  17. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I just checked my account. Seems the only details I can change are address, phone and e-mail.

    I assume you may be able to change your name via CS but I'm sure they will need some updated ID though.

    Edit: On a side note: Some casinos don't realize you can add as many e-mail addresses as you like to your MB account.
    Not so long ago I was making a deposit at an accredited casino.
    It had been a while since my last deposit there, so they still listed my old MB e-mail address.
    Even though it's still connected to my MB accunt, the actual e-mail service was canceled years ago.
    I didn't realize so I just went ahead and made my deposit.
    When it didn't appear in my account, I contacted CS who told me the deposit would be refunded since
    the MB e-mail didn't match my address at the casino.
    Long story short lol, I did manage to get hold of someone higher up and sent them a screenshot of
    my MB profile so they could see that both e-mail adresses were connected to the same account.

    Freddy
     
  18. Aug 3, 2011
  19. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    I looked in google for a while, and it appears that there is a way to change your name, but you need to send all kind of documentations before you can do that.
    But how I said i have never changed my Moneybookers name and i will prove it.
    I already sent email to Moneybookers to confirm that my name has never been changed, from the moment i created the account till now.
    Just let me get the response and i will let you know.
    Thanks
     
  20. Aug 3, 2011
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As Renee mentioned earlier she has contacted me regarding this player's issue. I'm discussing it with her now and will report back here later. I will say this though: if there is proof of the name change the OP will likely get booted for life from CM for being a liar and a fraudster; if there is NO proof of the name change then the issue is probably in limbo until either the OP shows documentation from MB that there was no name change OR the OP takes the issue to eCOGRA as Renee suggested.

    Either way a thread title change is in order since (a) it's intentionally inflammatory (to pressure the casino perhaps?) and (b) the OP's claim is being disputed by the casino peeps.
     
  22. Aug 3, 2011
  23. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I do have a Moneybooker`s account but rarely use it, however, I was somewhat intrigued that in these times of fraud, identity theft, scams and cons, that a merchant bank would knowingly let a customer change their account name, so I rang Moneybooker`s up, and lo and behold (I will use capslock now for added effect).......

    YOU CANNOT CHANGE THE ACCOUNT NAME AT MONEYBOOKERS, NO IFS OR BUTS......

    Case closed.
     
  24. Aug 3, 2011
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Sorry, case NOT closed. From what I have seen what you say is not at all true. For reference see You must register/login in order to see the link. (offsite link)

    The OP follows this by saying "Ok it appears that there is a way to change your moneybookers name. ...."

    These are (some of) the reasons why I'm discussing this with the casino rep.
     
    1 person likes this.
  26. Aug 3, 2011
  27. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    But If there is no proof, I insist to get an apology from Renee.
    And since she lies that she has proof from MB that i have changed my name, will she be booted for life from CM for being a liar too?
    And finally will i get my money back, or CasinoRewards will think another way to stole my money?
     
    1 person likes this.
  28. Aug 3, 2011
  29. momchildobrev

    momchildobrev Banned User

    Occupation:
    Playing poker
    Location:
    Yambol - Bulgaria
    And btw,
    the process of changing the MB name is from 20 to 40 days.And MB need a reason for changing the name.
    For example you need to send documents that you actualy are changing your name in the real life.
    Case closed!
     
  30. Aug 3, 2011
  31. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    The woman I spoke to stated that in cases involving divorces, marriages etc that it would take a whole heap of respective certificates and a fair time, and the slight off chance there has been a clerical error and a slightly misspelt Fore or Christian name, or changing your name by deed poll, in these circumstances yes, a name can be changed, (I should have stated this, my bad), but it would take a whole heap of time and documents for a male (especially) to change their name completely.
     
    1 person likes this.
  32. Aug 3, 2011
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    If I were you, I would now let Max do his job, in the mean time get explicit proof from MB that you have never changed your name ;).
     
  34. Aug 3, 2011
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I repeat, case NOT closed. As I've said, we're discussing this with Renee and we'll see what we see. Until then the issue is very much open and TBD.

    That's up to Renee, we don't deal with such demands.
     
  36. Aug 3, 2011
  37. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Good point...Renee should be booted for life by Maxd if it turns out that she lied. Otherwise, we have double standards here.
     
  38. Aug 3, 2011
  39. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA


    And don't take this case to Ecogra, as Renee suggested. It is just a waste of time since Ecogra will support ANY casino rewards claim. Go straight to Moneybookers.
     
Thread Status:
Not open for further replies.

Share This Page