Platincasino - self exclusion experience

chriskay

Banned User
Joined
Nov 15, 2013
Location
germany
Hello there, i made a self exclusion for a unnamed time period as i just want to had my account disabled but not completly blocked for ever.

Now after some Day's i asked the support multiple times i want to reopen my account, and it was from begin of not my intesnion to fully closemy account down, i wanted it like that i can come and reopen it at any time.

Now the Support tells me a Self excluded or self disabled account cannot be reopened ! i can never play there ?
LuL pls help me

Edit: when i login i get this message for me it means not permanently closed donwn or what do you think?
Your user account is disabled for an indefinite period.

Exactly how i wanted it. but the support tells me i cannot play anymore forever lol? like they had a bad shit
 

chriskay

Banned User
Joined
Nov 15, 2013
Location
germany
so u wanna tell me now when u make a 30 day self exclusion , the casino has right to use their discretion? ure wrong bro 30 days is 30 days 60 is 60 and u can reopened it then
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
so u wanna tell me now when u make a 30 day self exclusion , the casino has right to use their discretion? ure wrong bro 30 days is 30 days 60 is 60 and u can reopened it then
well yes, the casino can choose to take, or refuse your custom - theyve 0 obligation to keep you as a player
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
so u wanna tell me now when u make a 30 day self exclusion , the casino has right to use their discretion? ure wrong bro 30 days is 30 days 60 is 60 and u can reopened it then
No, you're wrong.
Some casinos don't want to allow people with gambling problems to play there. This is obviously one of them. They don't HAVE to let you play there as you seem to think.
 

chriskay

Banned User
Joined
Nov 15, 2013
Location
germany
wtf bro
colinsunderland did you somehow get completely stuck dicka what can you think of me as having a gambling problem, do you know why I have my account deactivated? no, so no talk, what do you actually think of? are you a dog?
there is no gambling problem as a reason here, so rather watch your tongue before you judge people cheekily
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
wtf bro
colinsunderland did you somehow get completely stuck dicka what can you think of me as having a gambling problem, do you know why I have my account deactivated? no, so no talk, what do you actually think of? are you a dog?
there is no gambling problem as a reason here, so rather watch your tongue before you judge people cheekily

Change your attitude. You asked a reasonable question and got a reasonable response.

The facts are that Self Exclusion is intended for people with problems. You’ve therefore indicated to the casino, intentionally or not, that you have a problem.

As such, they’ve decided they no longer want your custom.

This is their right as a result of your decision.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
wtf bro
colinsunderland did you somehow get completely stuck dicka what can you think of me as having a gambling problem, do you know why I have my account deactivated? no, so no talk, what do you actually think of? are you a dog?
there is no gambling problem as a reason here, so rather watch your tongue before you judge people cheekily
let's chalk that up to language barriers shall we?, but please respect your fellow forum members :thumbsup: You've sought advice and people have been gracious enought to give it
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
wtf bro
colinsunderland did you somehow get completely stuck dicka what can you think of me as having a gambling problem, do you know why I have my account deactivated? no, so no talk, what do you actually think of? are you a dog?
there is no gambling problem as a reason here, so rather watch your tongue before you judge people cheekily
You said
i made a self exclusion
Self exclusion is a tool for people who have gambling problems. Thats well known, and is clearly stated as such on the site you used.
You use a tool meant for people who have a problem with gambling, don't be surprised when people think you have a problem with gambling.

Considering your lack of respect and attitude on here so far, I'm not surprised they don't want your custom any more as I'm sure you have been the same with them.
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
Easy as 1 2 3
1) you Desided to. Exclude your self for what ever period you wanted

2)you wanted back but the casino at there descretion Desided they didn't need you money or play and said goodbye its not your choice but there choice in the end

3)move on there's. Plenty more casinos out there.
 

pereblue

CM SEO Genius
Staff member
Joined
Jul 22, 2016
Location
barcelona
Peace my friends, all the people here deserve respect on both sides. @chriskay as a newbie I understand you don't know people here and his/her way to express themselves, I'm sure some of the members who have posted here wants to "hurt" you, as I mentioned some experienced members gave their opinions about your post and that's it.
 

chriskay

Banned User
Joined
Nov 15, 2013
Location
germany
i made no self exclusion whats related to any gambling problem fact !, and i used the word self exclusion, cause my english is not the best. i stated first self exclusion that you know what i mean, but then also stated deactivated my account cause i did not know how to explain ok .

what gives someone the right to judge others directly without knowing what's going on. I wrote that I myself deactivated my account, whether the casino can then leave it closed forever? or not !. that has absolutely nothing to do with a gambling problem, I think it is a thirtieth of this colins to write about others directly. there was a clear question no longer ashamed of you, no bother with such wicked people as you.

nobody has the right to judge someone so directly. you say directly the casino does not allow a problem with the game. dicka you are still fine with your attitude.

real woodpecker
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
@chriskay

The bottom line is that even if you only wanted to take a break, any casino can and has the right to not have you back after, although taking a break is a sensible tool its still a possible flag for someone who isn't fully in control of their gambling. You could argue that the very fact you needed the casino to "force" a break on you by requesting it rather than just not playing for 30 days is a possible sign of not being in control.

For example if I decide to take a 7 day break, I just don't play for 7 days, I don't need the casino to force the 7 day break on me. That's because people fully in control can take a break without having to force it upon themselves via casino tools.

So I can see it from both sides, and you need to accept that the casino has the right to not have you back.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
i made no self exclusion whats related to any gambling problem fact !, and i used the word self exclusion, cause my english is not the best. i stated first self exclusion that you know what i mean, but then also stated deactivated my account cause i did not know how to explain ok .

what gives someone the right to judge others directly without knowing what's going on. I wrote that I myself deactivated my account, whether the casino can then leave it closed forever? or not !. that has absolutely nothing to do with a gambling problem, I think it is a thirtieth of this colins to write about others directly. there was a clear question no longer ashamed of you, no bother with such wicked people as you.

nobody has the right to judge someone so directly. you say directly the casino does not allow a problem with the game. dicka you are still fine with your attitude.

real woodpecker
If you used the words self exclusion when requesting the account to be deactivated, the the casino will have, rightly, used responsible gaming measures in place. You can rant at me all you like, but it doesn't change that. Just move on and play elsewhere. The casino have no obligation to allow you to play there, and they have decided they don't want you to.
 
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