Bonus Complaint Panekk vs MRRingo

[Panekk]

I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their terms promotion.

The company MrRing not return my deposit, what is not lawful, why they confiscates winnings from the bonus and deposit?
Support damage the nerve to exchange e-mail with them.

Support 0/10 It makes no sense to exchange e-mail nerve damage.

 

[Panekk]

MRRingo - dispute over Euro 1264



I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their regualmin promotion.

 

[Artem MrRingo]

View attachment 72469View attachment 72470

I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their regualmin promotion.

Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

 

[paul7388]

Sorry but in the rules shown it states minimum odds 1.80. No where does it say minimum odds per match 1.8.

Fact you admit you changed the terms to make it clearer show you realised the terms were not showing it was1.8 per match.

I regularly put Bets on with Large sports companies in UK where i get a matching Free Bet for amount staked.

When i put bets on it might say minimum odds to qualify for free bet are evens. If i place a treble with three teams all at 1/2 its over evens so i get the free bet.

If i had saw your terms saying its over 1.8 i would also have assumed any odds would count as long as bets over 1.8.

Your terms clearly stated over 1.8 per bet not team so i think its pretty bad you wont pay the bet as anyone would have assumed the same as the OP.

 

[lotusch]

Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Hahahahahaha this must be the joke of the year response from a rep, AFTER they clearly changed the wordings.
Reading the wordings as they were before they changed them, there is no way you could derive it has to be a min. bet of €1.80 PER match/game/bet or whatever you call it.

WoW that is one of the cheapest answers I have seen on CM.

 

[paul7388]

I would definetely submit a PAB against them Panekk as thats the lamest excuse ive ever saw for not paying out winnings.

The terms clearly stated best over 1.8 which you did with no mention each team had to be over it. And for the Rep to say they made the terms clearer afterwards withoout changing them is a total joke. Its so funny if it was not a serious matter.

 

[Panekk]

Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

A man does not joke please.

-The minimum odd is 1.8 --- This does not mean the same thing--- minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

Regulations that you CHANGED after I used the promo, This record means something else. --The minimum odd is 1.8- nowhere no written that every game must be more than 1.8.


All poeple see this bookmaker is making a mistake and not clear and transparent writes the rules and punish a player does not give good feedback MrRingo company.

After that I do not understand why the confiscated my deposit? what right MrRigno steals deposit Player? You can explain it?

 

[Harry_BKK]

Thanks for saving me a post guys as it would not have been a friendly one. Rather a big slap, no....more....a huge punch in the face of the MR. Ringo rep. oke:Luckily it took some time to get answer from my lawyer.

His post is full of arrogance and shows that rogue and shady operators like Mr. Ringo will change their T&C's retroactively to shaft punters/players.

OP: Give this to your lawyer as it is blatant case of unlawful behavior. You just can't apply changes to T&C's retroactively after the bet has been accepted, speak concluded the contract with the client.

 

[dunover]

Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Of course it was an error on your part as your terms were incomplete and unclear, as you've admitted by changing them ex post facto. The player won according to the terms at the time by making all his odds 1.8 or more. That you omitted to mention this also applies to individual parts of a cumulative bet is not down to player who has clearly made every effort to tailor his odds to the rules as he read them, and that you set out.

Not paying a player according to the terms at the time then changing them afterwards to suit your argument is the action of a rogue casino and may land you in deep water here, even the scheisse grube...

 

[lockinlove]

Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Best regards,

Mr Ringo?

You seemed to have spelled dirt bag wrong

 

[frogrest22]

Straight in to the Rogue Pit for this lot!

I get a huge amount of SPAM from these shady operators, even though I cannot join as they don't have a UK licence!

 

[lotusch]

Would like to hear from MrRingo again, commenting on the fact that they have changed the wordings in their t&c's AFTER the player tried to make a withdrawal...

 

[geordiecolin]

Would like to hear from MrRingo again, commenting on the fact that they have changed the wordings in their t&c's AFTER the player tried to make a withdrawal...

The rep's post has only made the casino's position worse. Well done Rep.

 

[nutnut]

Why is the rep even allowed on here never mind the casino itself.

 

[dunover]

The rep's silence is deafening.

 

[Wondah]

Wowww...Just when I thought I have seen all

just waiting for the comeback from Mr.funny

i'm sorry for the OP!

 

[Harry_BKK]

The OP could contact the CTO at Mr. Ringo directly. Details here: https://www.casinomeister.com/forums/threads/mr-ringo-be-warned-and-read-this-please.72875/

 

[Artem MrRingo]

Straight in to the Rogue Pit for this lot!

I get a huge amount of SPAM from these shady operators, even though I cannot join as they don't have a UK licence!

Sorry to hear that. It seems that you haven't ticked the box, that you do not want to receive promotions or any other messages. Can I have your account details, so I can remove you from the list, or you can contact our support team - mrringo.com/contact

Hope this answer fits you well.

 

[Panekk]

The casino rep says that the new version of the terms says the exact same thing with a little more clarification. There is no change in the terms, just more clarification, but the original is still the same 1.8 minimum odds. He also states that you had 3 games on your first ticket all with odds lower than 1.8. Used to bet your entire bonus & cash. Then after this, you went on to bet all games at 1,8.



I already do not have questions, I have the impression that there are working people who, on their own do not understand the regulations.

secondly, whether it is a reason to confiscate my deposit? what right casino steals deposit a player can not understand, this company is a regular scam, bad reviews on all parties to gambling.

this company is not serious and the thieves, who do take confiscate not only my bonus money wines, but also a deposit.

 

[Borgie]

How do we flag this thread up to Max or Bryan - this is appalling behaviour by Casino !

 

[The Dude]

How do we flag this thread up to Max or Bryan - this is appalling behaviour by Casino !

It would have helped if the OP would have submitted a formal complaint via our PAB service. We have a system here.

 

[goatwack]

What a starr this rep is.

He's like one half of dumb & drummer

 

[Matt Saracen]

Hello, I just registered on here to tell you guys that I have had a similar experience with this joke of a site:



I hade a balance of around 12k SEK (approx 1.2k euro) after I had done all the wagering. But didn't get the money in the end either..

 

[Artem MrRingo]

Sorry for the delay in writing. Was checking on a few things before giving an answer, to ensure that the answer was correct.

As previously stated, the terms and conditions were changed, but not to any extent where the meaning was changed. The original and the updated both have the same meaning, but the second is more clear.

I know that this answer will not be well received by some, there is little I can do than state the facts as they have been stated before. Think it is a case where we basically have to agree to disagree.

Wishing all a Merry Christmas and a Happy New Year.

 

[Mango]

Sorry for the delay in writing. Was checking on a few things before giving an answer, to ensure that the answer was correct.

As previously stated, the terms and conditions were changed, but not to any extent where the meaning was changed. The original and the updated both have the same meaning, but the second is more clear.

I know that this answer will not be well received by some, there is little I can do than state the facts as they have been stated before. Think it is a case where we basically have to agree to disagree.

Wishing all a Merry Christmas and a Happy New Year.

They do not have the same meaning at all. If a user were to read the first revision of the T&C, they would (reasonably) assume that a bet is okay as long as the odds are 1.8 or over, regardless of whether it is a combination bet or not. The revision you've made changes the meaning completely.

A fair resolution, in my opinion, would be to pay the players who played while the original version of the T&C was in place (ie, the OP, and whoever else), having this new rule only apply to people who claimed the offer after you changed the text in the T&C.

It's exactly this kind of runaround behavior that usually results in blacklisting, mind you.

 

[dunover]

More Israeli business practices I see.

This stinks, and just because YOU knew what you meant the customers certainly didn't.

Well, says a lot if you're too tight to pay out to 2 players a couple of thousand poxy Euros and risk your already questionable reputation on the web.

If sites like yours ever see accreditation that'll be the day I'm outta here.

Retrospective term changes are a HUGE no-no and are totally unlawful in any civilized country.

I say again as a native English-speaker your term change has dramatically changed their meaning.

So Mr Ringpiece has screwed more than one player over like this...

 

[goatwack]

♫♪ "When your ringpiece burns and you have to go, he's your friend in need he's Mr Ringo.

No more soreness, no more cries, Mr Ringo is the one to zap away your piles!" ♫♫

 

[nutnut]

Sorry for the delay in writing. Was checking on a few things before giving an answer, to ensure that the answer was correct.

As previously stated, the terms and conditions were changed, but not to any extent where the meaning was changed. The original and the updated both have the same meaning, but the second is more clear.

I know that this answer will not be well received by some, there is little I can do than state the facts as they have been stated before. Think it is a case where we basically have to agree to disagree.

Wishing all a Merry Christmas and a Happy New Year.

Sorry but I find you a disgrace, do you think the player you have blatantly ripped off will have a good christmas? You casinos play with peoples lives when money like this is a large sum to most of us.

I hope your casino gets blacklisted and I will inform everyone I know possible what a rogue piece of crap your mrRingo is.

Have a sh*t christmas!

 

[dunover]

Sorry but I find you a disgrace, do you think the player you have blatantly ripped off will have a good christmas? You casinos play with peoples lives when money like this is a large sum to most of us.

I hope your casino gets blacklisted and I will inform everyone I know possible what a rogue piece of crap your mrRingo is.

Have a sh*t christmas!

I don't think they celebrate it in their neck of the woods. But I bet it won't be as shit as the players' Christmases....

 

[PaaskeDenmark]

Sorry for the delay in writing. Was checking on a few things before giving an answer, to ensure that the answer was correct.

As previously stated, the terms and conditions were changed, but not to any extent where the meaning was changed. The original and the updated both have the same meaning, but the second is more clear.

I know that this answer will not be well received by some, there is little I can do than state the facts as they have been stated before. Think it is a case where we basically have to agree to disagree.

Wishing all a Merry Christmas and a Happy New Year.

Absolute rubbish. You should payout this customer or at least acknowledge of your own mistake. This is a clear ROGUE move.

I have never heard any bookmaker to void or say winnings are void if a player has made multiple bets and the total was over the minimum.

If you state the meaning in this is different then you should clearly outline that ONLY single bet would be allowed then nothing would be misunderstood.

I am also happy to let you know that I will tell the affiliate manager who has been chasing me to close the account down i signed up for. I will not have anything to do with a company like yours its a disgrace and happy I have not spent so much time yet to look into your terms and other things before listing you.

If people want to do sports bets then there are plenty much better companies like Bet365 or Paddy Power to name a few. At least they operate with very clear terms and very fair bonus terms.

Above is not to try and tell where to make sports bets instead but just used as example. I feel so sorry for the OP in this and really hope he will take up a PAB. And stop posting in this thread.

I still wish you a Merry Christmas and happy New Year as clearly not your fault what decisions are made higher up...

PS Casino is called Mr Ringo but im starting to think this was the guy who started it up and is behind this casino .... >

 

[lotusch]

What a dumb ass rep and a dumb ass casino...
Will make sure no one I know will ever spend a dime in this place...

Are these guys in the rogue pit yet?

Time to get them high up in the Google ranks, of course to warn players not to play here and warn them what a crooked place this is!

 

[frogrest22]

As previously stated....

No need to add anything to my original post.....

Straight in to the Rogue Pit for this lot!

I get a huge amount of SPAM from these shady operators, even though I cannot join as they don't have a UK licence!

 

[lockinlove]

Sorry for the delay in writing. Was checking on a few things before giving an answer, to ensure that the answer was correct.

As previously stated, the terms and conditions were changed, but not to any extent where the meaning was changed. The original and the updated both have the same meaning, but the second is more clear.

I know that this answer will not be well received by some, there is little I can do than state the facts as they have been stated before. Think it is a case where we basically have to agree to disagree.

Wishing all a Merry Christmas and a Happy New Year.

Were you born an idiot or just became this way?

You know this forum is frequented and lurked by many affiliates right? And tonnes of players?

Well done ruining a large portion of your casino with your idiotic posts and shadiness.

I hope you get hit with santas sled and it knocks some sense into you

 

[Panekk]

I reported the matter to the PAB but thinks that it will not help if the casino is certain that I broke the rules but change terms after my bets..

 

[dunover]

I reported the matter to the PAB but thinks that it will not help if the casino is certain that I broke the rules but change terms after my bets..

OK, in that case remember not to post in this thread any further, unless just to say 'PAB still in progress' or other non-detailed stuff. You can no longer talk about the matter until it's resolved.

 

[michielm1]

Casino doesnt accept the math...

The chances of losing increase when betting more games.
1.6 is a quote given to a team that holds a half decent edge.
Its often a dangerous trick to lure betters in.
Its typically a big name team but out of form against a dangerous outsider.
Its by no means a safe bet.
3 times such a bet heavily decreases your chances of winning, since you only get payed if you have all 3 correct.

Its not like rolling a dice but there is a reason why multiples pay out more than singles.

Really nasty move on casinos part.
This should be widely reported and shuv'd in the rogue section

 

[Mr Wild]

I reported the matter to the PAB but thinks that it will not help if the casino is certain that I broke the rules but change terms after my bets..

You should report them to the MGA. Everytime a licenced casino by the MGA changes their terms they need to send it in to MGA. So you can prove your case quite easy as you have the dates.

You do not have permission to view link Log in or register now.

MGA have starting to take player complaints more seriously than before. So might work. The bad part is that only their sportsbook is licenced in Malta, rest is licenced in Curacao.

To file a complaint with MGA go here:

You do not have permission to view link Log in or register now.

Good luck!

 

[michielm1]

Oh and since the betting odds are multipied, the system acknowledges the risk one takes by betting on multiple matches in one bet. One stake placed on a bet slip, is one bet. If you bet on 1 match or 12 matches. If you didnt pick all winners correctly you lose the bet.

If i summarize this topic...:
The smuck representative should be banned from casinomeister.
"Sorry this that but the money we shuv elbow deep in our gaping **s*s and you can go f yourself."
"We see it like this and even though everybody else doesnt, we dont give a *nate diaz* f......

 

[maxd]

Just discovered the OP had posted two threads: now merged here. [later: thread title changed because "1240e stolen" is not conducive to a successful PAB resolution.]

@ Panekk : please reread the Posting Rules, with particular attention to item 1.2 (no cross-posting).

 

[maxd]

I reported the matter to the PAB but thinks that it will not help if the casino is certain that I broke the rules but change terms after my bets..

Casino's final statement to us was:

... that player dind't follow the rules, mentioned in terms and his winning is illegitimate.

FWIW I've since received and submitted three further PABs against Mr Ringo. They haven't responded to two of those. Not looking good.

 

[dunover]

Casino's final statement to us was:


FWIW I've since received and submitted three further PABs against Mr Ringo. They haven't responded to two of those. Not looking good.

I expected nothing less from a casino that so unashamedly changed their terms retrospectively and posted the fact proudly on here. My feelings lie with the OP.

 

[lotusch]

What an utter pit of filth!!