Bonus Complaint Panekk vs MRRingo

Panekk

Full Member
PABnononaccred
Joined
Nov 10, 2016
Location
PL
I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their terms promotion.

The company MrRing not return my deposit, what is not lawful, why they confiscates winnings from the bonus and deposit?
Support damage the nerve to exchange e-mail with them.

Support 0/10 It makes no sense to exchange e-mail nerve damage. MRRINGO.jpg Mrringof.jpg
 

Panekk

Full Member
PABnononaccred
Joined
Nov 10, 2016
Location
PL
MRRingo - dispute over Euro 1264

Mrringof.jpg MRRINGO.jpg

I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their regualmin promotion.
 

Artem MrRingo

Dormant account
Joined
Oct 28, 2016
Location
Malta
View attachment 72469 View attachment 72470

I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,


It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.


You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their regualmin promotion.

Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Sorry but in the rules shown it states minimum odds 1.80. No where does it say minimum odds per match 1.8.

Fact you admit you changed the terms to make it clearer show you realised the terms were not showing it was1.8 per match.

I regularly put Bets on with Large sports companies in UK where i get a matching Free Bet for amount staked.

When i put bets on it might say minimum odds to qualify for free bet are evens. If i place a treble with three teams all at 1/2 its over evens so i get the free bet.

If i had saw your terms saying its over 1.8 i would also have assumed any odds would count as long as bets over 1.8.

Your terms clearly stated over 1.8 per bet not team so i think its pretty bad you wont pay the bet as anyone would have assumed the same as the OP.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Hahahahahaha this must be the joke of the year response from a rep, AFTER they clearly changed the wordings.
Reading the wordings as they were before they changed them, there is no way you could derive it has to be a min. bet of €1.80 PER match/game/bet or whatever you call it.

WoW that is one of the cheapest answers I have seen on CM. :eek2:
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I would definetely submit a PAB against them Panekk as thats the lamest excuse ive ever saw for not paying out winnings.

The terms clearly stated best over 1.8 which you did with no mention each team had to be over it. And for the Rep to say they made the terms clearer afterwards withoout changing them is a total joke. Its so funny if it was not a serious matter.
 

Panekk

Full Member
PABnononaccred
Joined
Nov 10, 2016
Location
PL
Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

A man does not joke please.

-The minimum odd is 1.8 --- This does not mean the same thing--- minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

Regulations that you CHANGED after I used the promo, This record means something else. --The minimum odd is 1.8- nowhere no written that every game must be more than 1.8.


All poeple see this bookmaker is making a mistake and not clear and transparent writes the rules and punish a player does not give good feedback MrRingo company.

After that I do not understand why the confiscated my deposit? what right MrRigno steals deposit Player? You can explain it?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks for saving me a post guys as it would not have been a friendly one. Rather a big slap, no....more....a huge punch in the face of the MR. Ringo rep. :poke:Luckily it took some time to get answer from my lawyer.

His post is full of arrogance and shows that rogue and shady operators like Mr. Ringo will change their T&C's retroactively to shaft punters/players. :mad:

OP: Give this to your lawyer as it is blatant case of unlawful behavior. You just can't apply changes to T&C's retroactively after the bet has been accepted, speak concluded the contract with the client.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Of course it was an error on your part as your terms were incomplete and unclear, as you've admitted by changing them ex post facto. The player won according to the terms at the time by making all his odds 1.8 or more. That you omitted to mention this also applies to individual parts of a cumulative bet is not down to player who has clearly made every effort to tailor his odds to the rules as he read them, and that you set out.

Not paying a player according to the terms at the time then changing them afterwards to suit your argument is the action of a rogue casino and may land you in deep water here, even the scheisse grube...
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Hello Panekk,

I am sorry that your email was not looked into with the due care and attaention it deserved. I shall certainly follow up on that.

But, as your own screenshot shows, the three events making up the cumulative odds does indeed show 3 single bets where the odds value is under 1.80.

As the bonus rules state, all odds must be 1.80. Furthermore, the rules were not changed, they were made clearer. This does not alter the conditions of the bonus, merely clarifies things.

I wish you all the best, and hope that you can realise that this error was not on our part at all.

Best regards,
Mr Ringo

Best regards,

Mr Ringo?

You seemed to have spelled dirt bag wrong
 

frogrest22

Full Member
PABnoaccred
PABnononaccred2
Joined
Mar 16, 2012
Location
Scotland
Straight in to the Rogue Pit for this lot!

I get a huge amount of SPAM from these shady operators, even though I cannot join as they don't have a UK licence!
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Would like to hear from MrRingo again, commenting on the fact that they have changed the wordings in their t&c's AFTER the player tried to make a withdrawal...
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
Wowww...Just when I thought I have seen all

just waiting for the comeback from Mr.funny

i'm sorry for the OP!
 

Artem MrRingo

Dormant account
Joined
Oct 28, 2016
Location
Malta
Straight in to the Rogue Pit for this lot!

I get a huge amount of SPAM from these shady operators, even though I cannot join as they don't have a UK licence!

Sorry to hear that. It seems that you haven't ticked the box, that you do not want to receive promotions or any other messages. Can I have your account details, so I can remove you from the list, or you can contact our support team - mrringo.com/contact

Hope this answer fits you well.
 
Last edited by a moderator:

Panekk

Full Member
PABnononaccred
Joined
Nov 10, 2016
Location
PL
The casino rep says that the new version of the terms says the exact same thing with a little more clarification. There is no change in the terms, just more clarification, but the original is still the same 1.8 minimum odds. He also states that you had 3 games on your first ticket all with odds lower than 1.8. Used to bet your entire bonus & cash. Then after this, you went on to bet all games at 1,8.



I already do not have questions, I have the impression that there are working people who, on their own do not understand the regulations.

secondly, whether it is a reason to confiscate my deposit? what right casino steals deposit a player can not understand, this company is a regular scam, bad reviews on all parties to gambling.

this company is not serious and the thieves, who do take confiscate not only my bonus money wines, but also a deposit.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
How do we flag this thread up to Max or Bryan - this is appalling behaviour by Casino !
 
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