- Joined
- Jun 5, 2015
- Location
- Near Newcastle
I came across MrRingo.com and joined up to try it out with the free 5.5 Euro sign up bonus. After playing that bonus through (only one game was found to play that bonus out with) I was left with 90 Euro's. I then looked into depositing via Visa and found I was unable too. I found their terms and conditions unhelpful in determining the wagering requirements needed in order to obtain the 90 Euro's and suspected that there where hidden terms and conditions. I seem to be correct in my assumption.
The below convo took over 1 hr to complete. While asking questions about depositing the replies where very swift but as soon as I started questioning wagering requirement the replies took ages and where very unhelpful.
Towards the end I learned the only game the site allowed me access too in order to play my wagering for the free 5 .5 euro's was a game that was restricted from being played for the free 5.5 Euros!
I strongly get the impression that what they expect is for punters to take up the free 5.5£ then once they reach what they think is the wagering a punter will deposit.
Upon deposit you are given a 100% bonus. Then the winnings from the 5.5E wagering ( in my case 90E) is required to be played through x 70. But if you achieve that play through the winnings are not made available to you. Instead your expected to then play through your deposit plus the 100% bonus x35. Or the wagering could be first to play through the deposit plus 100% bonus then the wagering requirement for the free 5.5E,which is even worse.
If your wagering of the deposit plus 100% bonus fails then the wagering starts eating into the "winnings" from the 5.5E play through's winnings.
Only then,if a punter achieves such a feat will they learn that they played the original free 5.5E welcome bonus in the "unqualifying" game. Even those savvie enough to dodge the 100% bonus will end up finding they breached their terms due to playing the wrong game.
Please read below.
I would like others to look at this site,try the free bonus,read their terms and conditions and reply with your findings. But I would urge folk not to make a deposit.
Chat started
colin
hello
Sylwia joined the chat
colin
I have questions about depositing
Sylwia
Hi, how can we help you today? =)
colin
Is 10 euros ok for the minimum deposit and do I have to take the first deposit bonus?
Sylwia
yes 10 euros are ok for the minimum deposit
and you don´t have to toke the first deposit bonus
colin
I tried to deposit last night but i had difficulty
I tried to deposit using my visa
Also,I accidently wrote my surname as ******** and can not change it. My surname is ********
Sylwia
i have to check it one moment please
so i have correct your name into ********
colin
thank you
Am I able to deposit via Visa?
Sylwia
yes you can deposit with Visa
colin
I had tried last night but was unable too
I presume I should be able to do so without help?
Sylwia
now I checked it why you can´t deposit via Visa
the reason is
that at the moment there is an technical problem
colin
ok
so will I have to wait for long?
I have no other way of depositing
Sylwia
we try to fix the problem as soon as possible but i think it can take some days unfortunatley
colin
one last question
Have I completed the wagering requirements on the welcome bonus?
Sylwia
one moment please
in my account area you can find it yourself and check it
colin
yes,but I do not understand it
Can you tell me that I have achieved the wagering on the free welcome bonus?
Sylwia
we are very busy at the moment i´m sorry please read the bonus terms & conditions so you can find out yourself
colin
But I only want to be told if I have met the wagering requirements
please help me?
I do not understand how to read it
Sylwia
I have to look wait a moment please
at the moment your requirement points at 0
colin
Does tat mean I have played through all wagering requirements?
Sylwia
this means you didn´t played like our bonus terms & conditions
please check this on our website again
colin
What do I have to do to meet the requirements please?
Do I have to deposit first then play through the 90 euro's x35?
Sylwia
one moment please
colin
ok
I have waited 5 minutes for a reply already?
It is now over 10 minutes. I only wish for you to clarify what the bonus terms are regarding wagering requirements. Also most of your games are not available to play during the wagering that I played through with the 5 euro welcome bonus and I do not understand why not? I could only find one game that I could use for the 5 euro's play through?
As far as I could understand from your terms and conditions the 5 euro welcome required a x35 wagering then it was free to withdraw. Is that not correct?
More than 15 minutes without reply to me now!
Sylwia
The Bonus terms and conditions you can find the all informations by clicking on the following link: Link Removed (Old/Invalid)
please check it there
you have to wagering it 35 times
colin
But what is "it"?
I played the 5euro welcome bonus x35 so met the wagering requirements
If I deposited and took the 100% bonus will I have to play the 100% bonus plus the deposit x35 then also the 90 euro's x35 before being able to withdraw because that seems to be the case?
Sylwia
but you played games that are not allowed to play with the bonus
you can read this on the bonus conditions
colin
There was only one game I could find that allowed me to play. all others where not available to play
Sylvia then left the conversation
The below convo took over 1 hr to complete. While asking questions about depositing the replies where very swift but as soon as I started questioning wagering requirement the replies took ages and where very unhelpful.
Towards the end I learned the only game the site allowed me access too in order to play my wagering for the free 5 .5 euro's was a game that was restricted from being played for the free 5.5 Euros!
I strongly get the impression that what they expect is for punters to take up the free 5.5£ then once they reach what they think is the wagering a punter will deposit.
Upon deposit you are given a 100% bonus. Then the winnings from the 5.5E wagering ( in my case 90E) is required to be played through x 70. But if you achieve that play through the winnings are not made available to you. Instead your expected to then play through your deposit plus the 100% bonus x35. Or the wagering could be first to play through the deposit plus 100% bonus then the wagering requirement for the free 5.5E,which is even worse.
If your wagering of the deposit plus 100% bonus fails then the wagering starts eating into the "winnings" from the 5.5E play through's winnings.
Only then,if a punter achieves such a feat will they learn that they played the original free 5.5E welcome bonus in the "unqualifying" game. Even those savvie enough to dodge the 100% bonus will end up finding they breached their terms due to playing the wrong game.
Please read below.
I would like others to look at this site,try the free bonus,read their terms and conditions and reply with your findings. But I would urge folk not to make a deposit.
Chat started
colin
hello
Sylwia joined the chat
colin
I have questions about depositing
Sylwia
Hi, how can we help you today? =)
colin
Is 10 euros ok for the minimum deposit and do I have to take the first deposit bonus?
Sylwia
yes 10 euros are ok for the minimum deposit
and you don´t have to toke the first deposit bonus
colin
I tried to deposit last night but i had difficulty
I tried to deposit using my visa
Also,I accidently wrote my surname as ******** and can not change it. My surname is ********
Sylwia
i have to check it one moment please
so i have correct your name into ********
colin
thank you
Am I able to deposit via Visa?
Sylwia
yes you can deposit with Visa
colin
I had tried last night but was unable too
I presume I should be able to do so without help?
Sylwia
now I checked it why you can´t deposit via Visa
the reason is
that at the moment there is an technical problem
colin
ok
so will I have to wait for long?
I have no other way of depositing
Sylwia
we try to fix the problem as soon as possible but i think it can take some days unfortunatley
colin
one last question
Have I completed the wagering requirements on the welcome bonus?
Sylwia
one moment please
in my account area you can find it yourself and check it

colin
yes,but I do not understand it
Can you tell me that I have achieved the wagering on the free welcome bonus?
Sylwia
we are very busy at the moment i´m sorry please read the bonus terms & conditions so you can find out yourself
colin
But I only want to be told if I have met the wagering requirements
please help me?
I do not understand how to read it
Sylwia
I have to look wait a moment please
at the moment your requirement points at 0
colin
Does tat mean I have played through all wagering requirements?
Sylwia
this means you didn´t played like our bonus terms & conditions
please check this on our website again
colin
What do I have to do to meet the requirements please?
Do I have to deposit first then play through the 90 euro's x35?
Sylwia
one moment please
colin
ok
I have waited 5 minutes for a reply already?
It is now over 10 minutes. I only wish for you to clarify what the bonus terms are regarding wagering requirements. Also most of your games are not available to play during the wagering that I played through with the 5 euro welcome bonus and I do not understand why not? I could only find one game that I could use for the 5 euro's play through?
As far as I could understand from your terms and conditions the 5 euro welcome required a x35 wagering then it was free to withdraw. Is that not correct?
More than 15 minutes without reply to me now!
Sylwia
The Bonus terms and conditions you can find the all informations by clicking on the following link: Link Removed (Old/Invalid)
please check it there
you have to wagering it 35 times
colin
But what is "it"?
I played the 5euro welcome bonus x35 so met the wagering requirements
If I deposited and took the 100% bonus will I have to play the 100% bonus plus the deposit x35 then also the 90 euro's x35 before being able to withdraw because that seems to be the case?
Sylwia
but you played games that are not allowed to play with the bonus
you can read this on the bonus conditions
colin
There was only one game I could find that allowed me to play. all others where not available to play
Sylvia then left the conversation