Resolved Paddy Power acting very stubborn and difficult

[SkBurner]

I wouldn't bet on it, unless I had a driver's license (Which I am not going out of my way to purchase).

Thinking on a holiday next year though. Maybe I'll be back with a vengeance then; who knows?

No offence but I don't get your logic here, support staff at some of the larger organisations don't have the power that an accredited rep here has.

You seem willing to post your issue here but not to contact the person who ultimately can offer you assistance?

Just click the link and type a message!

Link Outdated / Removed

 

[Chipkin9]

No offence but I don't get your logic here, support staff at some of the larger organisations don't have the power that an accredited rep here has.

You seem willing to post your issue here but not to contact the person who ultimately can offer you assistance?

Just click the link and type a message!

Link Outdated / Removed

Pardon me here; but you must not have been following.

They won't accept my Government issued Photographic ID Card, and you think that just because they have a rep here they are going to just "Disobey" their own T&C's?

I fail to see your logic.

Attempting to contact Paddy Powers Rep here is going to do absolutely nothing!

All that he/she is going to say is "If you don't hold a Driver's License or Passport, then there's nothing we can do!".

Please keep up.

Contacting them will ultimately bear no fruits.

PS: He/She haven't been logged into CM since the 20th of November. And before that it was early October.

Therefore their "Rep" doesn't really take CM seriously.

 

[Chipkin9]

The answer to your question is that it is not feasible to pre verify everyone s ID.

At present, ID checks are done in a staggered fashion as cashouts are requested which is manageable with a small team. Imagine opening a new casino and having to check thousands of IDs all at once. It would be a week before you could deposit and nobody is going to cop that.

Ah.

But it's feasible to take people's Deposits 1st and then check; and refuse to payout winnings.

The fact is that it IS absolutely "feasible" to check peoples documents before they gamble.

Take this for an example:

You walk into a pub and order a beer.

Does the bar tender give you the beer and then say "hey I'm going to need to see ID"?.

NO!

He asks you for ID first.

That's how it should work.

Anyone want to explain the difference?

Didn't think so!

PS: Never the less. ID was provided, Paddy Power decided and that was that.

 

[vinylweatherman]

Pardon me here; but you must not have been following.

They won't accept my Government issued Photographic ID Card, and you think that just because they have a rep here they are going to just "Disobey" their own T&C's?

I fail to see your logic.

Attempting to contact Paddy Powers Rep here is going to do absolutely nothing!

All that he/she is going to say is "If you don't hold a Driver's License or Passport, then there's nothing we can do!".

Please keep up.

Contacting them will ultimately bear no fruits.

PS: He/She haven't been logged into CM since the 20th of November. And before that it was early October.

Therefore their "Rep" doesn't really take CM seriously.

Well, yes actually.

What happens is that a rep looks at the problem as a human, rather than a robot, which is what you are getting from lower level CS.

They have probably assumed that as NI is part of the UK, there is no such thing as this Electoral Photo ID card, just as there is no such thing in England, Wales, and Scotland. From this, and the fact that the UK does not issue ID cards, they conclude that the ONLY thing with a photo on it that has been issued by the government is the passport and driving licence.

In the past, a rep for a different casino managed to "manually KYC" a member here who did not fit the automated system. It ended up being done by a birth certificate along with an enhanced set of other documents, which oddly enough, is EXACTLY what the government expects companies and banks to do when faced with such "disenfranchised" customers.

If you don't get anywhere with the rep, you could then PAB to retrieve all your money before they close your account, and could even make a representation to your MP so that this issue can be dealt with by the NI government so that they can ensure people are not excluded unnecessarily from products and services just because they have to take public transport.

It's a problem that both the NI and UK government has failed to address properly, other than saying "this shouldn't be happening to people".

 

[Chipkin9]

Well, yes actually.

What happens is that a rep looks at the problem as a human, rather than a robot, which is what you are getting from lower level CS.

They have probably assumed that as NI is part of the UK, there is no such thing as this Electoral Photo ID card, just as there is no such thing in England, Wales, and Scotland. From this, and the fact that the UK does not issue ID cards, they conclude that the ONLY thing with a photo on it that has been issued by the government is the passport and driving licence.

In the past, a rep for a different casino managed to "manually KYC" a member here who did not fit the automated system. It ended up being done by a birth certificate along with an enhanced set of other documents, which oddly enough, is EXACTLY what the government expects companies and banks to do when faced with such "disenfranchised" customers.

If you don't get anywhere with the rep, you could then PAB to retrieve all your money before they close your account, and could even make a representation to your MP so that this issue can be dealt with by the NI government so that they can ensure people are not excluded unnecessarily from products and services just because they have to take public transport.

It's a problem that both the NI and UK government has failed to address properly, other than saying "this shouldn't be happening to people".

I don't know what PAB is abbreviated for.

What I will do though is contact the Paddy Power Rep here.

What I don't know what to do though; Is:

If he/she continues to "recommend" that I send a driver's License or Passport". What are my next steps?

I mean that is their whole argument in a nutshell, and it seems to be holding up on their end so far.

I'll contact the rep and see. But I'm not feeling optimistic because they have sent me back my initial deposit and basically told me to screw off.

 

[Chipkin9]

I have now sent Paddy Powers Representative a PM.

I have no idea how that is going to resolve this outstanding issue, but I will come back here to CM in couple of days to see if there is any progress.

If not, I will let the community know. If so, I will also update.

Thanks for all the replies and advice so far.

 

[suzecat]

Thread is duplicate of another, both started by OP. Reported.

 

[Chipkin9]

Thread is duplicate of another, both started by OP. Reported.

I realized that.

If I knew how to delete a thread I would have deleted my 1st as I felt it was in the wrong section.

Hopefully it will get deleted now.

Thanks.

 

[mcgameboy]

The answer to your question is that it is not feasible to pre verify everyone s ID.

At present, ID checks are done in a staggered fashion as cashouts are requested which is manageable with a small team. Imagine opening a new casino and having to check thousands of IDs all at once. It would be a week before you could deposit and nobody is going to cop that.

It is a (very) rare occasion when I disagree with you Nifty, but this is one of those times.

When Fortune Lounge locked the UK players out and moved us all to Spin Casino, I actually made a point of being prepared to wait more than a week (if necessary) to deposit. Simply because I suspected/knew they would be inundated with new players and multiple account migrations and account consolidations. And that the whole process was likely to be one hot disorganised mess. And I was to be proved right, because only the other day, almost a full month after I had received an e-mail confirming that my account (and also my age) was fully verified (after providing the necessary documents that THEY requested), I get an e-mail from them asking me to verify my age. I hadn't even requested a cashout or anything, as I was still in the middle of playing through my first deposit (and the match bonus that came with it). I went straight onto live chat and asked for an explanation. Their answer? OOPS it was a mistake. We apologise. It won't happen again. Blah blah blah

THEN I log in about 2 weeks later only to find out that they had de-activated my account. Without even bothering their asses to inform me and for no apparent reason (I didn't request to self-exclude, an account freeze or an account closure for example). And when I went to ask them why, their answer was "OOPS it was our mistake". AGAIN. Their Operations Department is an absolute joke. All I can say is this....it was a damn good job I did my due diligence FIRST in order to avoid paying later.

From reading many of your posts, your position is clear. Do your due diligence now in order to avoid paying the penalty later. And your somewhat unsympathetic/ brutally honest approach (I do respect it btw) to those who don't was a primary reason why I have since learned to do the due diligence first nowadays. Because before I joined CM, I was one of those lazy people who didn't bother his arse. Luckily, I avoided getting burned.

But anyway enough about me.....I wish to get back to the subject of this thread. Unfortunately as soon as I saw the name of the OP, I knew who we were dealing with. Someone with "previous as a total tinfoiler". As I recalled the last time he posted here and made a total "Richard" of himself with his drunken cries of "NetEnt rig the jackpots so only the bloody Nordics win them" in a thread he started. You won't be surprised to learn that both you and dunover posted responses.

https://www.casinomeister.com/forum...ng-from-notentertainment-slots.62616/?t=62616

I find his refusal to even contact the PP rep on this forum to be an act that is absolutely juvenile and self-defeating. In fact, it could be argued that Paddy Power aren't the only "party" that are being "stubborn and difficult" here. All in the name of what? A pathetic attempt to act the martyr (goat)? Please OP, get real. If I was in his position, I'd be showing some spunk and fighting for what is mine, instead of taking it lying down like a wimp and coming here to cry about it. Some people just refuse to learn.

 

[Chipkin9]

It is a (very) rare occasion when I disagree with you Nifty, but this is one of those times.

When Fortune Lounge locked the UK players out and moved us all to Spin Casino, I actually made a point of being prepared to wait more than a week (if necessary) to deposit. Simply because I suspected/knew they would be inundated with new players and multiple account migrations and account consolidations. And that the whole process was likely to be one hot disorganised mess. And I was to be proved right, because only the other day, almost a full month after I had received an e-mail confirming that my account (and also my age) was fully verified (after providing the necessary documents that THEY requested), I get an e-mail from them asking me to verify my age. I hadn't even requested a cashout or anything, as I was still in the middle of playing through my first deposit (and the match bonus that came with it). I went straight onto live chat and asked for an explanation. Their answer? OOPS it was a mistake. We apologise. It won't happen again. Blah blah blah

THEN I log in about 2 weeks later only to find out that they had de-activated my account. Without even bothering their asses to inform me and for no apparent reason (I didn't request to self-exclude, an account freeze or an account closure for example). And when I went to ask them why, their answer was "OOPS it was our mistake". AGAIN. Their Operations Department is an absolute joke. All I can say is this....it was a damn good job I did my due diligence FIRST in order to avoid paying later.

From reading many of your posts, your position is clear. Do your due diligence now in order to avoid paying the penalty later. And your somewhat unsympathetic/ brutally honest approach (I do respect it btw) to those who don't was a primary reason why I have since learned to do the due diligence first nowadays. Because before I joined CM, I was one of those lazy people who didn't bother his arse. Luckily, I avoided getting burned.

But anyway enough about me.....I wish to get back to the subject of this thread. Unfortunately as soon as I saw the name of the OP, I knew who we were dealing with. Someone with "previous as a total tinfoiler". As I recalled the last time he posted here and made a total "Richard" of himself with his drunken cries of "NetEnt rig the jackpots so only the bloody Nordics win them" in a thread he started. You won't be surprised to learn that both you and dunover posted responses.

https://www.casinomeister.com/forum...ng-from-notentertainment-slots.62616/?t=62616

I find his refusal to even contact the PP rep on this forum to be an act that is absolutely juvenile and self-defeating, as well as being some pathetic attempt to act the martyr (goat). If I was in his position, I'd be showing some spunk and fighting for what is mine, instead of taking it lying down like a wimp and coming here to cry about it. Some people just refuse to learn.[/QUOTE]

Ok man.

Enough with the personal "conspiracy nut" jibes please.

I realize the last time I posted was with unfounded claims about "Rigged" NetEnt games and such; but this isn't the thread to come in here and nail me with.

This thread is about documentation, please keep on subject.

I have since sent a message to the Rep in question. So I am not being a "self-defeating, pathetic wimp" as you so etiquettely put it.

Don't know what your problem with me is.

I will be doing my "Due dilligence" in future, that's for sure.

And I make an arsenal of myself?

Where the hell has the empathy in this world gone?

 

[mcgameboy]

Ok man.

Enough with the personal "conspiracy nut" jibes please.

If you don't start conspiracy threads, then you won't ever get hit with "conspiracy nut" jibes. Simples.

I realize the last time I posted was with unfounded claims about "Rigged" NetEnt games and such; but this isn't the thread to come in here and nail me with.

Good. I am glad you realised it. It is a great pity though, that in order to come to that realisation, you...

1. felt the need to make a complete fool of yourself with your ridiculous conspiracy thread and
2. by starting your ridiculous conspiracy thread, you provided OTHERS with the platform to make a complete fool of you as well.

I did notice (in the thread in question) that you didn't actually declare your realisation that your claims were unfounded. Too proud to admit you got it BADLY wrong at the time perhaps?

This thread is about documentation, please keep on subject.

I WAS keeping on subject. I think I mentioned MY recent problems with document verification in my previous post. I should also point out that at this precise moment, I am in the EXACT same position as you. IE I have no drivers licence and I also have no currently valid passport. So I AM QUITE AWARE of the hurdles YOU are currently facing. Yet I was able to OVERCOME those obstacles by doing MY due diligence and ALSO by working WITH the casino in question to ensure to the best of my ability that I would "get my house in order" BEFORE depositing. Read terms now, don't pay later. Think about that.

I have since sent a message to the Rep in question. So I am not being a "self-defeating, pathetic wimp" as you so etiquettely put it.

I did NOT call you a self-defeating, pathetic wimp. I said your earlier STANCE on this matter (which you have FINALLY since had the common sense to correct) was self-defeating and pathetic. And that your earlier self-defeating and pathetic STANCE was making you look like someone who would rather "wimp out" and not fight for what is his. When the more sensible course of action would be to fight for what is yours. Have the common courtesy to actually read the post correctly. Also, why even bother starting a thread to complain about PP, then seek advice, only to just declare that you are already "throwing in the towel"? That makes no sense to me. Because it then looks like you are wanting to waste not only the time others have taken to give you advice, but also your own time. I'm sorry, but that is just plain dumb. And a little disrespectful as well.

Oh yes, I should also point out that I put it eloquently, not etiquettely.

Don't know what your problem with me is.

ProblemS. Plural, not singular.

1. You drunkenly start stupid conspiracy threads about NetEnt rigging up their slots to ensure that you don't win. While at the same time expecting to NOT get ridiculed for it. Then, upon the realisation that you effed up bigtime, don't even feel the need to apologise or admit you got it wrong.

2. You point blank refused to listen to the sound advice given by fellow members who had the good grace to come here and take the time to give said sound advice. Correct me if I am wrong, but didn't your opening post include the words "Any advice folks?" Well guess what, you got the advice you sought and then temporarily threw it back in the faces of those who provided it. That is bad form in my humble opinion.

3. You WASTED time by composing further posts to merely state your refusal to take said sound advice, when it would have been far more sensible to take said advice on board to do the sensible thing. Thankfully, you have finally seen sense and taken the correct course of action.

4. You didn't do your due diligence from the outset. If you had, this problem could have been averted.

5. You have been at this forum long enough to know better. See point 4. How many burns have you got to suffer before you learn from your mistakes?

I should point out that I am not a know-it-all, far from it in fact. But I am smart enough to realise that it is far more prudent to act upon the receipt of sound advice, rather than flat out reject it. I still have plenty to learn here, and continue to strive to get "more clued up". You might do well to do the same.

I will be doing my "Due dilligence" in future, that's for sure.

Good. Believe me, it IS very much worth it. It breaks my heart to see posts made by people here documenting how they have lost out on winnings that are significantly bigger than yours because they didn't read a term. Or because they chose to play at a rogue casino. I don't want to EVER see anyone getting burned like that. And despite what a "small handful" of people on this forum might think, neither does Nifty.

And I make an arsenal of myself?

What has football got to do with this? I used the word "Richard" IIRC.

Where the hell has the empathy in this world gone?

It hasn't gone anywhere. People came to this thread and gave you sound advice. You should have acted on it immediately. Instead, you chose to ignore it for a while before finally seeing sense and taking it.

PS For what it's worth, I hope you get your money. I have already said I don't like to see threads where someone has had winnings confiscated. And I do not make exceptions. From your fellow countryman.

PPS I noticed that you "thanked" me for my original post. If my post was so "bad", why do that?

 

[maxd]

@ Chipkin9 : in the past two days you've created 4 new threads, two of which were cross-posts of the other two. You've been around here long enough to know that about our Posting Rules, which includes the following:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.

If you cross-post again your posting rights will indeed be suspended. If you post something and later feel it needs fixing please contact us via the Report Post feature. Let us know what needs doing and we'll take care of it.

While we're on the subject of the Posting Rules and such please note the following:

• you are violating our rules for Posting Complaints.
• you are also in violation of Posting Rule 1.1 - No "Flaming": "... Please refrain from potty mouth language ...".
• you are also running dangerously close to violating Posting Rule 1.11 - "Please do not exploit this board to promote your own personal agenda. ..."

The bottom line is that you are breaking the Posting Rules left, right and center. I STRONGLY suggest you re-read the rules and make an effort to follow them. Failure to do so will likely result in you getting booted off the forums.

 

[Casinomeister]

@ Chipkin9

You have received an infraction for the improper use of the complaints section. The complaints section is not a platform where you are free to badger and harass the casino reps. The casino complaints forum is for everyone to solve problems. All members - to include you - have been made aware that we have a zero tolerance policy for non-compliance of our posting complaints rules. Read them.
https://www.casinomeister.com/forums/help/forum-rules/

As for not having the proper IDs - I am sure this will be worked out. But your behavior at the moment unnecessary and unwarranted.

 

[Chipkin9]

Received this Email today.

"
Thank you for your patience while we verified your documents. Just as we expected your details checked out and your account is now fully active.

If you have any issues logging in or any other question, feel free to contact our Customer Support Team who are available 24/7.

Now that the boring stuff is out of the way, go and enjoy what Paddy Power has to offer!


If you have any further queries please click here to avail of our Live Help.

Kind Regards,

Jason

Paddy Power Customer Security".

So my account has been fully verified after contacting the rep here.

My winnings are now available for withdrawal.

I still don't understand why my documents were not approved in the 1st place.

Not only have Paddy Power lost a customer, but they have also risked their reputation.

I hope all that read this take the necessary precautions and avoid Paddy Power.

 

[Chipkin9]

My winnings were paid today.

I have requested a closure of my account after this incident.

Thanks to the CasinoMeister members for their support and advice.

 

[dunover]

My winnings were paid today.

I have requested a closure of my account after this incident.

Thanks to the CasinoMeister members for their support and advice.

What did we try and tell you? Be patient, keep a polite head on and resolve it and you will be paid - you now have been. As your ID wasn't the standard they required in the terms you signed-up to, the verification probably needed an overseer to take a look. Now you have cut off your nose to spite your face, and have quit a very good casino which now they have verified you would be paying you as quick as a flash, no quibble. Did you think a massive business like PP was going to shaft you for a poxy £56 for pity's sake?

As for pre-verification, you CAN do this even before you deposit if you wish, every decent casino will let you. The reason the first withdrawal often triggers the KYC process is that at deposit stage the casino has few potential security issues - their automated payment system has simply accepted a valid payment method with matching details.

When you w/d there are many potential issues - you may attempt to w/d to a different payment method which could mean fraud. You may have not recycled your deposit over 5x say - a sign of money laundering. Then you may have won over 2k which under licensing rules means automatic checking, or you could be under-age.

As Nifty infers numerous people may sign-up, deposit once, lose and leave thus making a casino's request for pre-deposit/play verification pointless and inefficient.

 

[vinylweatherman]

What did we try and tell you? Be patient, keep a polite head on and resolve it and you will be paid - you now have been. As your ID wasn't the standard they required in the terms you signed-up to, the verification probably needed an overseer to take a look. Now you have cut off your nose to spite your face, and have quit a very good casino which now they have verified you would be paying you as quick as a flash, no quibble. Did you think a massive business like PP was going to shaft you for a poxy £56 for pity's sake?

As for pre-verification, you CAN do this even before you deposit if you wish, every decent casino will let you. The reason the first withdrawal often triggers the KYC process is that at deposit stage the casino has few potential security issues - their automated payment system has simply accepted a valid payment method with matching details.

When you w/d there are many potential issues - you may attempt to w/d to a different payment method which could mean fraud. You may have not recycled your deposit over 5x say - a sign of money laundering. Then you may have won over 2k which under licensing rules means automatic checking, or you could be under-age.

As Nifty infers numerous people may sign-up, deposit once, lose and leave thus making a casino's request for pre-deposit/play verification pointless and inefficient.

If they were that good, this could have been achieved through CS by them referring the issue further up the chain. The fact that they refused to do this until the player used the "old boys' network" approach of going over their heads because through membership of CM, they "knew someone high up", makes them a casino with underperforming CS.

The problem is that the same issue could rise again to bite the OP on the ass if he were to win again, as we all know that verification of documents is rarely a "one time" request. If the request comes again, the OP will again have to send the wrong documents, which will cause the system to fail, and unless CS have changed, it will again lead to a stonewall situation with the OP again having to use their CM membership to go over their heads to contact the rep yet again.

Any casino where one is constantly having to contact the rep because of failures in CS is hardly a good one.

The idea of applying for a driving licence to get around this problem is a red herring as this would lead to a provisional licence, and these are often rejected as valid ID by casinos. I have even heard of a passport being rejected because it did not show the address (it doesn't, it's a passport!).

 

[SkBurner]

I hope all that read this take the necessary precautions and avoid Paddy Power.

Should read, I hope all that read this take the necessary precautions and contact the casino rep here first before creating a song & dance in the forum.

Appreciate your thanks btw and glad you got paid.

 

[Nifty29]

Ah.

But it's feasible to take people's Deposits 1st and then check; and refuse to payout winnings.

The fact is that it IS absolutely "feasible" to check peoples documents before they gamble.

Take this for an example:

You walk into a pub and order a beer.

Does the bar tender give you the beer and then say "hey I'm going to need to see ID"?.

NO!

He asks you for ID first.

That's how it should work.

Anyone want to explain the difference?

Didn't think so!

PS: Never the less. ID was provided, Paddy Power decided and that was that.

Terrible example.

Here's one of several differences.

It takes 5 seconds to check one person's ID when being sighted in real time in real life. No big deal.

Now reconsider your example with 5000 people wanting a beer immediately and all needing their ID checked before they can have one. Few people would wait 12 hours plus for a beer.....they will just go to another boozer. Same with a casino.

It's not unusual for a new casino to get thousands of new players in the first few days. I doubt many players would be happy with "before you can deposit, please send your ID and your account will be ready in 14 days". The casino may as well say "we don't want your money go gamble elsewhere".

Mcgameboy would be in the minority I would think, and I do take his point. However we aren't talking about a handful of players needing ID checks....waiting a day or so might be OK, but weeks is not.

 

[miso]

Only two casinos have tried to get me verified before first deposit. Former Jackpot Party and Cyber Club. Needles to say I went elsewhere, I was there, ready to give them my money and play, but why wait? I do send my docs with my first deposit and most of the time get verified the same day. But to get account suspended until KYC is completed? No way.

 

[vinylweatherman]

Only two casinos have tried to get me verified before first deposit. Former Jackpot Party and Cyber Club. Needles to say I went elsewhere, I was there, ready to give them my money and play, but why wait? I do send my docs with my first deposit and most of the time get verified the same day. But to get account suspended until KYC is completed? No way.

Maybe the solution is to let players have a clear opportunity to get verified beforehand, but not make it compulsory. It's players with non standard lifestyles and documentation that would value verification before depositing because they have a far higher risk of running into issues after the fact. Players who have the standard set of documentation probably don't need to worry about getting past KYC, and are likely to be irritated by a casino that insists on "nannying" them as though they can't make the choice themselves based on circumstance.

 

[t4llek]

u shouldnt bash on paddy the way u did, they did the exact thing to me(restricted acc) after i deposited i went on live chat and in 2 minutes i was verified with id and a water bill, got lucky on great blue and wd 1.2 k that hit my neteller in 5 minutes, wich is the fastest ive ever seen. so yeah i recommend paddy all the way. imo paddy just should add more providers if they did they would be the only place i would play at, atm they are the place i play when i feel like playtech a little.

 

[vinylweatherman]

u shouldnt bash on paddy the way u did, they did the exact thing to me(restricted acc) after i deposited i went on live chat and in 2 minutes i was verified with id and a water bill, got lucky on great blue and wd 1.2 k that hit my neteller in 5 minutes, wich is the fastest ive ever seen. so yeah i recommend paddy all the way. imo paddy just should add more providers if they did they would be the only place i would play at, atm they are the place i play when i feel like playtech a little.

All very well, and had the OP received the same level of service as you did this thread would not exist. The criticism is therefore deserved, and looks very much like a CS issue where a less experienced agent gave the OP the royal runaround rather than referring the matter up to more experienced staff such that the experience was similar to yours.

I am not really impressed when a player finds it necessary to use "the network" of CM in order to get CS to do their job properly; this should be second nature to the CS team. In a really good operation, the rep hardly gets anything to do.

 

[Sheldrake]

Hello! I see that the topic is old but i have a similar problem with Paddy Power. I live in Bulgaria and I work in England I decided to play in Paddy Power. I put some money with a paysafe and I won 3,000 pounds. after which I tried to download them my account was blocked with a message to legitimize. no problem I'm calling.
I sent a National Identity Card, a bank statement and a bank card (only that I had wanted). I was told that the national ID card can not be accepted. they told me to go get a passport or a driving license that would cost me a lot of money. at Betfair all my papers were accepted and I play quietly no problems. how to contact the agent here (I saw the links do not work) and explain the situation or you tell me something. thanks in advance and apologize for my english.