Resolved Paddy Power acting very stubborn and difficult

[Chipkin9]

Hi all.

I have sent Paddy Power every single document I have so they would unblock my account with over £80, however they will not accept my documents.

I have sent them:

A Post Office Statement (With address on it)
Birth Certificate
Medical Card
Image of my Skrill Mastercrad
Screenshot of my Skrill account
Photographic ID card (Although not drivers Licnese or Passport)


And

An image of myself holding my Birth Certificate.

I received an Email stating that ONLY a Passport or Driving License is accepted as photo ID.

The photo ID I hold is a National Electoral Card and is accepted as evidence of Identity.

I sent these EXACT documents to Pokerstars & Betat Casino who both immediately accepted my documents for the verification process (And that's just this week; All other Casino's before them have also accepted my documents).

PaddyPower are just being utterly ridiculous about this whole process.

Do they not understand that some people don't travel or drive; and possibly can't even afford to?

Did I mention I have over £80 locked in there. yea.

I believe I have sent more than sufficient enough evidence to Paddy Power for the verification process.

Any advice folks?

There is NO way I intend to go out of my way to spend almost £100 on a Passport or Drivers License just to get my £80 plus back.


Thanks.

 

[Chipkin9]

Hi all.

I have sent Paddy Power every single document I have so they would unblock my account with over £80, however they will not accept my documents.

I have sent them:

A Post Office Statement (With address on it)
Birth Certificate
Medical Card
Image of my Skrill Mastercrad
Screenshot of my Skrill account
Photographic ID card (Although not drivers Licnese or Passport)


And

An image of myself holding my Birth Certificate.

I received an Email stating that ONLY a Passport or Driving License is accepted as photo ID.

The photo ID I hold is a National Electoral Identity Card and is accepted as evidence of Identity.

I sent these EXACT documents to Pokerstars & Betat Casino who both immediately accepted my documents for the verification process (And that's just this week; All other Casino's before them have also accepted my documents).

PaddyPower are just being utterly ridiculous about this whole process.

Do they not understand that some people don't travel or drive; and possibly can't even afford to?

Did I mention I have over £80 locked in there. yea.

I believe I have sent more than sufficient enough evidence to Paddy Power for the verification process.

Any advice folks?

There is NO way I intend to go out of my way to spend almost £100 on a Passport or Drivers License just to get my £80 plus back.


Thanks.

 

[Chipkin9]

"Hi Paddy,


Thank you for contacting Paddy Power Customer Support.

As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that all our customers are over 18.

To make this process as simple as possible for our customers, we utilise a number of electronic checks to confirm your age and identity. Unfortunately we have been unable to electronically verify your age and therefore must request that you provide us with a valid form of Photo ID in the form of a Passport or Driving Licence only."


The process is an absolutely simple one, I agree.

As for the age and Identity? It is right there on the Birth Certificate I sent you.

As well as on the National Electoral IDENTITY card you received from me.

You have both confirmation of my age and Identity and address and a nice photo of me and my Skrill card and my Medical Card.

You want my DNA sent?

Do Paddy Power only allow players who are able to travel and drive?

RIDICULOUS.

That was my reply.

Is this girl/Paddy Power for real?

That'll be the last time I trust a sportsbook maker.

Really disappointed and angry!

 

[Zabier]

So let me get this right? They've barred your account with funds in it because they want to confirm you are 18? Surely you can just ask for your money back and then take your business elsewhere?

Not really sure how the evidence you have sent them isn't enough. Very strange.

 

[Chipkin9]

So let me get this right? They've barred your account with funds in it because they want to confirm you are 18? Surely you can just ask for your money back and then take your business elsewhere?

Not really sure how the evidence you have sent them isn't enough. Very strange.

So I've just logged into my Paddy Power account and so it is not "Banned". However I get:

"Your account has been restricted. Please contact Customer Service."

Therefore I can't use any of the services or withdraw my money (Like I intend).

I've just ended up ringing them and got put through to a girl called Eimar, who said she'll see what she can do, and she'll ring me back in 10 minutes; Let's see what happens.

She mentioned something about trying to get my funds withdrawn if they can't "Unrestrict" my account. So let's hope she can do that.

I've definitely provided more documents than necessary.

 

[Chipkin9]

LMFAO.

I haven't received a call back from nice friendley Eimar.

However she sent me my £30 initial deposit to my Skrill account, and they kept my other £51.69 winnings.

Now I am officially suspended from Paddy Power.

"Your account has been temporarily restricted, please check your email for a communication from our Customer Security Team".

Dirty dirty fucking tactics from Paddy Power.

How did they manage to get an accredited status?

 

[vinylweatherman]

Any government issued ID card should be good enough, especially if it's only "proof of age" they want, rather than "proof of identity". They take the national ID cards of other European countries, so should not have a problem here.

The UK government have a list of what is "acceptable proof of identity", and any company that refuses to accept items as specified could be taken to the Information Commissioners office, or it's equivalent in NI or Eire (if they have one).

There have been cases of banks acting like this and causing financial exclusion of the poor and elderly, and they got their knuckles rapped for making it unreasonably difficult for people to have a banking facility.


It would also be worth looking into what is behind their claim that they cannot electronically verify you. It may be that they have decided that this is because you are a fraud, and not because the government run electronic databases could possibly have an error in them, or not be fully up to date (a frequent problem faced by many).

 

[FavoPlayer]

I'm just curious, if you are from Ireland, you can't just visit any Paddy Shop and verify your identity?

 

[Chipkin9]

Any government issued ID card should be good enough, especially if it's only "proof of age" they want, rather than "proof of identity". They take the national ID cards of other European countries, so should not have a problem here.

The UK government have a list of what is "acceptable proof of identity", and any company that refuses to accept items as specified could be taken to the Information Commissioners office, or it's equivalent in NI or Eire (if they have one).

There have been cases of banks acting like this and causing financial exclusion of the poor and elderly, and they got their knuckles rapped for making it unreasonably difficult for people to have a banking facility.


It would also be worth looking into what is behind their claim that they cannot electronically verify you. It may be that they have decided that this is because you are a fraud, and not because the government run electronic databases could possibly have an error in them, or not be fully up to date (a frequent problem faced by many).

I reckon they are doing it just because they can and they don't want "winners" on their site.

My documents check out and have been accepted everywhere.

Cheap dirty tactics by Paddy Power who just don't want to pay out winnings!

ANGRY!!!

 

[Chipkin9]

I'm just curious, if you are from Ireland, you can't just visit any Paddy Shop and verify your identity?

Well technically I'm in the UK, but I could probably get across the border and try it out.

However it's too much hassle and I wouldn't even know if you could even do that, so I wouldn't go through the effort.

 

[Chipkin9]

All in all; I would advise people to stay a million miles away from Paddy Power unless you hold a Driver's License or a Passport exclusively or there is NO hope in hell of you getting paid any winnings you accumulate.

This is very unethical practice for an accredited Casino, and I for one will NEVER ever recommend them to anyone.

It's very convenient for them to accept deposits without initiating the verification process, but when you win and try to withdraw it's also very convenient for them to dismiss ALL your documents and withhold your winnings.

Beware people. Unless you want to be at your wits end.

 

[vinylweatherman]

All in all; I would advise people to stay a million miles away from Paddy Power unless you hold a Driver's License or a Passport exclusively or there is NO hope in hell of you getting paid any winnings you accumulate.

This is very unethical practice for an accredited Casino, and I for one will NEVER ever recommend them to anyone.

It's very convenient for them to accept deposits without initiating the verification process, but when you win and try to withdraw it's also very convenient for them to dismiss ALL your documents and withhold your winnings.

Beware people. Unless you want to be at your wits end.

You would also have UK consumer protection law on your side, and could use this to argue that you are "not being treated fairly" with regard to your contract with Paddy Power. On top of this, you may have a Data processing case for the ICO, as this has arisen because Paddy Power has "processed your personal data" and arrived at this conclusion in error.

For age verification, the "PASS" scheme is government sanctioned, and should be enough. It has been reported that there have been problems with the scheme with some shops refusing to accept the cards. This is not supposed to be happening according to the government officials in charge, yet it is. Now, if the government says it shouldn't be happening, then it follows that where it IS happening, consumers are not being treated fairly, which is a violation of consumer law.

Businesses have countered by saying that the current system is "confusing", and that this is why some have made the blanket decision to stop accepting any PASS scheme ID. If the businesses could be arsed to read and understand the terms and conditions of operating within the PASS scheme, they would not be too confused to operate it correctly. The terms are no more complicated than some of the terms businesses expect consumers to read, understand, and comply with.

I have little sympathy really, as a business should be much better equipped to handle such complexities than the average consumer. If they are not, they are being "lazy", cutting corners and/or not properly investing in staff training.

At worst, Paddy Power can exercise the right to terminate the agreement with the player, but they are still obliged to return any client monies that they still hold.

 

[miso]

Have you contacted the rep Chipkin? I got verified in the shop, and I used a National ID, no need for passport there. However, that's been a while ago,
rules might have changed in meantime.
There's a shop on Upper Main st. in Letterkenny, but I believe the rep should really get involved to save you all this hassle.

 

[brianleeporter]

Not sure if the rules have changed now to go in shop and prove your age an stuff.

Think with the big bookmakers like this an william hill an stuff only Passport & drivers liscnse is accepted.

Which is a shame beacuse not everyone has these!

I had trouble with william hill over my passport being out of date! haha!

 

[Chipkin9]

Not sure if the rules have changed now to go in shop and prove your age an stuff.

Think with the big bookmakers like this an william hill an stuff only Passport & drivers liscnse is accepted.

Which is a shame beacuse not everyone has these!

I had trouble with william hill over my passport being out of date! haha!

Yea which means you can only gamble now if you travel or drive. Because everyone knows it's only these people who gamble; therefore anyone else is an imposter lol.

It's utterly ridiculous that National Electoral Identity Cards can be overlooked as acceptable photo ID by bookmakers.

In my opinion Paddy Power should be discredit as a reputable online bookmaker.

 

[Chipkin9]

Have you contacted the rep Chipkin? I got verified in the shop, and I used a National ID, no need for passport there. However, that's been a while ago,
rules might have changed in meantime.
There's a shop on Upper Main st. in Letterkenny, but I believe the rep should really get involved to save you all this hassle.

No.

I got on the phone to them though and they processed my initial deposit of £30 back to my Skrill and withheld the £51.69 winnings.

The rep on here hasn't logged in since the 20th. Before that it was October sometime.

I don't think they really give a toss about their rep on here tbh.

They've since totally blocked my account, and probably confiscated the £51.69.

So what that would mean is that even if I did go out of my way and send my DNA and Passport (assuming I get one in the near future), then my winnings are gone either way now.

Skanks is all they are.

 

[thebigs]

This thread brings me back to a question i have always asked myself.Why do the casino's not verify documents before they allow you to deposit.
I have an account with PP myself but did open this in a shop and due to the staff knowing me had no problem but as soon as i requested a withdrawal through on line then i had to send my docs.
A passport should not be the only way you can verify yourself and if these companies are happy to take your first deposit then they should play ball with the docs you do have.
Can the punters that have lost in the past with Paddy's able to get their losses back due to the fact they cannot get their account verified.

 

[dunover]

Right, in Strabane Ulster yes? So you would have a photo ID under the UK Provisional Licence should you apply for one. If you've been around the block with online gaming and read ANY sites' T&C's you will be aware that photocard DL or Passport are the common denominators in online ID checks and you are very unwise to gamble online without either one. PP seldom have issues as they are a top site which probably explains the rep's infrequent activity. For the record, they were the first site I ever played at, made a £1700 profit on Cleopatra, withdrew and was paid to my MasterCard in 48 hours without ID checks.

That in itself helped as a credit card is often checkable as an ID. You paid by a webwallet, and secondly have no photo ID. So I can see where the problem lies. Ignore the legal-talk blather in this thread and look at the terms you signed-up to; they specify you may need either of those ID's. Ultimately it's your fault, harsh as it sounds. Instead of effing and jeffing (I can understand your annoyance btw) contact the rep via PM and wait patiently a day or two for a response. The rep has to respond in a timely manner as part of the accreditation criteria here. Should they not, raise the issue with Admin here.

I agree that if you are who you told them you are, you should be paid. But swearing won't help. Learn from this and get the accepted ID so in future you won't have this aggro. Imagine you had won 3k or something....

 

[Chipkin9]

Right, in Strabane Ulster yes? So you would have a photo ID under the UK Provisional Licence should you apply for one. If you've been around the block with online gaming and read ANY sites' T&C's you will be aware that photocard DL or Passport are the common denominators in online ID checks and you are very unwise to gamble online without either one. PP seldom have issues as they are a top site which probably explains the rep's infrequent activity. For the record, they were the first site I ever played at, made a £1700 profit on Cleopatra, withdrew and was paid to my MasterCard in 48 hours without ID checks.

That in itself helped as a credit card is often checkable as an ID. You paid by a webwallet, and secondly have no photo ID. So I can see where the problem lies. Ignore the legal-talk blather in this thread and look at the terms you signed-up to; they specify you may need either of those ID's. Ultimately it's your fault, harsh as it sounds. Instead of effing and jeffing (I can understand your annoyance btw) contact the rep via PM and wait patiently a day or two for a response. The rep has to respond in a timely manner as part of the accreditation criteria here. Should they not, raise the issue with Admin here.

I agree that if you are who you told them you are, you should be paid. But swearing won't help. Learn from this and get the accepted ID so in future you won't have this aggro. Imagine you had won 3k or something....

I absolutely wholeheartedly agree that in part that it is my own fault for not completely reading their T's & C's.

However I did provide them with Photo ID in the form of a National Electoral Identity Card. How they can overlook that as not being a valid, with it being a government issued card is beyond me.

And they should have accepted that and paid out winnings accordingly in my opinion.

Only accepting a driver's License or Passport when there are people who do not own either is a joke.

Sure, it's their terms and I agreed to them on signup; but they are the people with a reputation on the line and should have acted appropriately for a casino with "accredited" status.

However they didn't and played a dirty tactic of keeping (Possibly even confiscating; since my account is now suspended and I have no way to tell otherwise) my winnings.

I don't travel or drive, therefore it's impossible to provide those documents; however I am sure you would agree that I sent Paddy Power more than sufficient evidence to verify both my age and identity; including Photographic ID.

I also understand that I failed their "Electronic" check as I didn't deposit via debit or credit card. However, again I sent them more documents than were necessary.

I have no intention of contacting the Rep here, since it's going to be another fruitless and inconvenient endeavour.

I appreciate your advice.

And yes I will learn from this, hell will I learn lol.

PS: Congratulations on your winnings there.

 

[dunover]

I absolutely wholeheartedly agree that in part that it is my own fault for not completely reading their T's & C's.

However I did provide them with Photo ID in the form of a National Electoral Identity Card. How they can overlook that as not being a valid, with it being a government issued card is beyond me.
And they should have accepted that and paid out winnings accordingly in my opinion.

Only accepting a driver's License or Passport when there are people who do not own either is a joke.

Sure, it's their terms and I agreed to them on signup; but they are the people with a reputation on the line and should have acted appropriately for a casino with "accredited" status.

However they didn't and played a dirty tactic of keeping (Possibly even confiscating; since my account is now suspended and I have no way to tell otherwise) my winnings.

I don't travel or drive, therefore it's impossible to provide those documents; however I am sure you would agree that I sent Paddy Power more than sufficient evidence to verify both my age and identity; including Photographic ID.

I also understand that I failed their "Electronic" check as I didn't deposit via debit or credit card. However, again I sent them more documents than were necessary.

I have no intention of contacting the Rep here, since it's going to be another fruitless and inconvenient endeavour.

I appreciate your advice.

And yes I will learn from this, hell will I learn lol.

PS: Congratulations on your winnings there.

That line is my whole point - they do not specify an Electoral ID card in their terms. As for the rep, you have nothing to lose. They certainly ain't stalling on a mere 56 quid profit, but a procedural issue. I would be confident the rep could get you paid in this case. If they do, spend it on a provisional DL....

 

[Chipkin9]

This thread brings me back to a question i have always asked myself.Why do the casino's not verify documents before they allow you to deposit.

I bet you can answer that question

Thankfully this has only been a problem for me at BGO (Until I obtained my Photo ID) and Paddy "Take your winnings" Power.

 

[Chipkin9]

That line is my whole point - they do not specify an Electoral ID card in their terms. As for the rep, you have nothing to lose. They certainly ain't stalling on a mere 56 quid profit, but a procedural issue. I would be confident the rep could get you paid in this case. If they do, spend it on a provisional DL....

Bold highlight 1:

Well it should be accepted. It's been accepted everywhere else.

Bold Highlight 2:

I wouldn't bet on it, unless I had a driver's license (Which I am not going out of my way to purchase).

Thinking on a holiday next year though. Maybe I'll be back with a vengeance then; who knows?

 

[vinylweatherman]

Casino is wrong.

The Northern Ireland Electoral Identity Card is a photographic identity card issued by the Electoral Office for Northern Ireland, used primarily to prove the holder's identity when voting at a polling station in Northern Ireland.[1] Although the card's primary purpose is to prove identity and age while voting, it is also widely accepted as valid proof of age at most bars, clubs and alcohol retailers in Northern Ireland.

This is the SAME as a driving licence according to this description and method of use beyond voting.

A UK driving licence is a photographic identity card issued by the DVLA, used primarily to prove the holder's identity and qualifications when driving a vehicle. Although the card's primary purpose is to prove identity and age while driving, it is also widely accepted as valid proof of age at most bars, clubs and alcohol retailers.

A driving licence is no more a proof of identity than this Electoral Identity card, but casinos are happy to accept it as such.

It beggars belief that people take the side of "big business" over this bullshit. The UK government decided NOT to issue a national identity card, so businesses in the UK should "get over it" and stop taking it out on their customers just because the UK government has failed to implement a system that is business friendly. If this isn't good enough, lobby the government, grease a few palms, and offer some nice jobs for ex ministers who agree to bring forward a business friendly national identity checking system that accommodates ALL citizens.

This is also bullshit according to the old FSA, and banks have been told they are NOT permitted to exclude customers simply because they have never passed their driving test or gone abroad.

In the case of this Electoral identity Card, it IS acceptable on a par with a driving licence, passport, or regular national identity card, for the purpose of verifying the identity of customers under the provisions of anti money laundering rules.

Business only gets away with this kind of thing because people let them. They are worn down by faceless corporations so that they will walk away from what is rightfully theirs rather than fight for it. The huge scandals we have witnessed with the banks have all started because someone did NOT just give up and walk away, they stood up to the corporate bullies, and inspired by this, others followed, until a mass movement grew so large that it could no longer be ignored by either the banks nor the regulators.

Often, it's a matter of wearing THEM down in the same way that they wear the customer down. It soon becomes more expensive to carry on with the "talk to the hand" attitude than to start treating the customer like a person, rather than a number.

Complaining is often free, and it seems a new trend is to find the company's Facebook page and complain there. Funny how this often makes them "receive those emails" that previously they had ignored, or answer the phone the next time you call. One has to be careful to use calm language stating the "meat" of the complaint, and not be tempted to pepper it with insults and distractions.

This is clearly a case of unfair treatment of a consumer purely because they don't drive. A provisional license is not necessarily the solution either, as often it has to be a "full" licence in order to get accepted.

 

[Nifty29]

This thread brings me back to a question i have always asked myself.Why do the casino's not verify documents before they allow you to deposit.
I have an account with PP myself but did open this in a shop and due to the staff knowing me had no problem but as soon as i requested a withdrawal through on line then i had to send my docs.
A passport should not be the only way you can verify yourself and if these companies are happy to take your first deposit then they should play ball with the docs you do have.
Can the punters that have lost in the past with Paddy's able to get their losses back due to the fact they cannot get their account verified.

The answer to your question is that it is not feasible to pre verify everyone s ID.

At present, ID checks are done in a staggered fashion as cashouts are requested which is manageable with a small team. Imagine opening a new casino and having to check thousands of IDs all at once. It would be a week before you could deposit and nobody is going to cop that.

 

[Blathaon]

Have you tried to contact the Rep for paddypower and explain the situation?

I once had a similar problem at Betfred(maybe it's a Sportsbook thing?), the security department insisted on a passport which i explained to them that i didn't have.

I had sent the standard documents that have been accepted at all other casinos I've played at(40+). Photo ID card, bank statements, skrill screenshots, utility bill, etc. even a photo of me holding the id card.

After contacting the rep here at CM he was able to convince the security department that the documents i had sent was enough and my account was verified, so it's worth a try.

 

[SkBurner]

I wouldn't bet on it, unless I had a driver's license (Which I am not going out of my way to purchase).

Thinking on a holiday next year though. Maybe I'll be back with a vengeance then; who knows?

No offence but I don't get your logic here, support staff at some of the larger organisations don't have the power that an accredited rep here has.

You seem willing to post your issue here but not to contact the person who ultimately can offer you assistance?

Just click the link and type a message!

Link Outdated / Removed

 

[Chipkin9]

No offence but I don't get your logic here, support staff at some of the larger organisations don't have the power that an accredited rep here has.

You seem willing to post your issue here but not to contact the person who ultimately can offer you assistance?

Just click the link and type a message!

Link Outdated / Removed

Pardon me here; but you must not have been following.

They won't accept my Government issued Photographic ID Card, and you think that just because they have a rep here they are going to just "Disobey" their own T&C's?

I fail to see your logic.

Attempting to contact Paddy Powers Rep here is going to do absolutely nothing!

All that he/she is going to say is "If you don't hold a Driver's License or Passport, then there's nothing we can do!".

Please keep up.

Contacting them will ultimately bear no fruits.

PS: He/She haven't been logged into CM since the 20th of November. And before that it was early October.

Therefore their "Rep" doesn't really take CM seriously.

 

[Chipkin9]

The answer to your question is that it is not feasible to pre verify everyone s ID.

At present, ID checks are done in a staggered fashion as cashouts are requested which is manageable with a small team. Imagine opening a new casino and having to check thousands of IDs all at once. It would be a week before you could deposit and nobody is going to cop that.

Ah.

But it's feasible to take people's Deposits 1st and then check; and refuse to payout winnings.

The fact is that it IS absolutely "feasible" to check peoples documents before they gamble.

Take this for an example:

You walk into a pub and order a beer.

Does the bar tender give you the beer and then say "hey I'm going to need to see ID"?.

NO!

He asks you for ID first.

That's how it should work.

Anyone want to explain the difference?

Didn't think so!

PS: Never the less. ID was provided, Paddy Power decided and that was that.

 

[vinylweatherman]

Pardon me here; but you must not have been following.

They won't accept my Government issued Photographic ID Card, and you think that just because they have a rep here they are going to just "Disobey" their own T&C's?

I fail to see your logic.

Attempting to contact Paddy Powers Rep here is going to do absolutely nothing!

All that he/she is going to say is "If you don't hold a Driver's License or Passport, then there's nothing we can do!".

Please keep up.

Contacting them will ultimately bear no fruits.

PS: He/She haven't been logged into CM since the 20th of November. And before that it was early October.

Therefore their "Rep" doesn't really take CM seriously.

Well, yes actually.

What happens is that a rep looks at the problem as a human, rather than a robot, which is what you are getting from lower level CS.

They have probably assumed that as NI is part of the UK, there is no such thing as this Electoral Photo ID card, just as there is no such thing in England, Wales, and Scotland. From this, and the fact that the UK does not issue ID cards, they conclude that the ONLY thing with a photo on it that has been issued by the government is the passport and driving licence.

In the past, a rep for a different casino managed to "manually KYC" a member here who did not fit the automated system. It ended up being done by a birth certificate along with an enhanced set of other documents, which oddly enough, is EXACTLY what the government expects companies and banks to do when faced with such "disenfranchised" customers.

If you don't get anywhere with the rep, you could then PAB to retrieve all your money before they close your account, and could even make a representation to your MP so that this issue can be dealt with by the NI government so that they can ensure people are not excluded unnecessarily from products and services just because they have to take public transport.

It's a problem that both the NI and UK government has failed to address properly, other than saying "this shouldn't be happening to people".

 

[Chipkin9]

Well, yes actually.

What happens is that a rep looks at the problem as a human, rather than a robot, which is what you are getting from lower level CS.

They have probably assumed that as NI is part of the UK, there is no such thing as this Electoral Photo ID card, just as there is no such thing in England, Wales, and Scotland. From this, and the fact that the UK does not issue ID cards, they conclude that the ONLY thing with a photo on it that has been issued by the government is the passport and driving licence.

In the past, a rep for a different casino managed to "manually KYC" a member here who did not fit the automated system. It ended up being done by a birth certificate along with an enhanced set of other documents, which oddly enough, is EXACTLY what the government expects companies and banks to do when faced with such "disenfranchised" customers.

If you don't get anywhere with the rep, you could then PAB to retrieve all your money before they close your account, and could even make a representation to your MP so that this issue can be dealt with by the NI government so that they can ensure people are not excluded unnecessarily from products and services just because they have to take public transport.

It's a problem that both the NI and UK government has failed to address properly, other than saying "this shouldn't be happening to people".

I don't know what PAB is abbreviated for.

What I will do though is contact the Paddy Power Rep here.

What I don't know what to do though; Is:

If he/she continues to "recommend" that I send a driver's License or Passport". What are my next steps?

I mean that is their whole argument in a nutshell, and it seems to be holding up on their end so far.

I'll contact the rep and see. But I'm not feeling optimistic because they have sent me back my initial deposit and basically told me to screw off.

 

[Chipkin9]

I have now sent Paddy Powers Representative a PM.

I have no idea how that is going to resolve this outstanding issue, but I will come back here to CM in couple of days to see if there is any progress.

If not, I will let the community know. If so, I will also update.

Thanks for all the replies and advice so far.

 

[suzecat]

Thread is duplicate of another, both started by OP. Reported.

 

[Chipkin9]

Thread is duplicate of another, both started by OP. Reported.

I realized that.

If I knew how to delete a thread I would have deleted my 1st as I felt it was in the wrong section.

Hopefully it will get deleted now.

Thanks.

 

[mcgameboy]

The answer to your question is that it is not feasible to pre verify everyone s ID.

At present, ID checks are done in a staggered fashion as cashouts are requested which is manageable with a small team. Imagine opening a new casino and having to check thousands of IDs all at once. It would be a week before you could deposit and nobody is going to cop that.

It is a (very) rare occasion when I disagree with you Nifty, but this is one of those times.

When Fortune Lounge locked the UK players out and moved us all to Spin Casino, I actually made a point of being prepared to wait more than a week (if necessary) to deposit. Simply because I suspected/knew they would be inundated with new players and multiple account migrations and account consolidations. And that the whole process was likely to be one hot disorganised mess. And I was to be proved right, because only the other day, almost a full month after I had received an e-mail confirming that my account (and also my age) was fully verified (after providing the necessary documents that THEY requested), I get an e-mail from them asking me to verify my age. I hadn't even requested a cashout or anything, as I was still in the middle of playing through my first deposit (and the match bonus that came with it). I went straight onto live chat and asked for an explanation. Their answer? OOPS it was a mistake. We apologise. It won't happen again. Blah blah blah

THEN I log in about 2 weeks later only to find out that they had de-activated my account. Without even bothering their asses to inform me and for no apparent reason (I didn't request to self-exclude, an account freeze or an account closure for example). And when I went to ask them why, their answer was "OOPS it was our mistake". AGAIN. Their Operations Department is an absolute joke. All I can say is this....it was a damn good job I did my due diligence FIRST in order to avoid paying later.

From reading many of your posts, your position is clear. Do your due diligence now in order to avoid paying the penalty later. And your somewhat unsympathetic/ brutally honest approach (I do respect it btw) to those who don't was a primary reason why I have since learned to do the due diligence first nowadays. Because before I joined CM, I was one of those lazy people who didn't bother his arse. Luckily, I avoided getting burned.

But anyway enough about me.....I wish to get back to the subject of this thread. Unfortunately as soon as I saw the name of the OP, I knew who we were dealing with. Someone with "previous as a total tinfoiler". As I recalled the last time he posted here and made a total "Richard" of himself with his drunken cries of "NetEnt rig the jackpots so only the bloody Nordics win them" in a thread he started. You won't be surprised to learn that both you and dunover posted responses.

https://www.casinomeister.com/forum...ng-from-notentertainment-slots.62616/?t=62616

I find his refusal to even contact the PP rep on this forum to be an act that is absolutely juvenile and self-defeating. In fact, it could be argued that Paddy Power aren't the only "party" that are being "stubborn and difficult" here. All in the name of what? A pathetic attempt to act the martyr (goat)? Please OP, get real. If I was in his position, I'd be showing some spunk and fighting for what is mine, instead of taking it lying down like a wimp and coming here to cry about it. Some people just refuse to learn.

 

[Chipkin9]

It is a (very) rare occasion when I disagree with you Nifty, but this is one of those times.

When Fortune Lounge locked the UK players out and moved us all to Spin Casino, I actually made a point of being prepared to wait more than a week (if necessary) to deposit. Simply because I suspected/knew they would be inundated with new players and multiple account migrations and account consolidations. And that the whole process was likely to be one hot disorganised mess. And I was to be proved right, because only the other day, almost a full month after I had received an e-mail confirming that my account (and also my age) was fully verified (after providing the necessary documents that THEY requested), I get an e-mail from them asking me to verify my age. I hadn't even requested a cashout or anything, as I was still in the middle of playing through my first deposit (and the match bonus that came with it). I went straight onto live chat and asked for an explanation. Their answer? OOPS it was a mistake. We apologise. It won't happen again. Blah blah blah

THEN I log in about 2 weeks later only to find out that they had de-activated my account. Without even bothering their asses to inform me and for no apparent reason (I didn't request to self-exclude, an account freeze or an account closure for example). And when I went to ask them why, their answer was "OOPS it was our mistake". AGAIN. Their Operations Department is an absolute joke. All I can say is this....it was a damn good job I did my due diligence FIRST in order to avoid paying later.

From reading many of your posts, your position is clear. Do your due diligence now in order to avoid paying the penalty later. And your somewhat unsympathetic/ brutally honest approach (I do respect it btw) to those who don't was a primary reason why I have since learned to do the due diligence first nowadays. Because before I joined CM, I was one of those lazy people who didn't bother his arse. Luckily, I avoided getting burned.

But anyway enough about me.....I wish to get back to the subject of this thread. Unfortunately as soon as I saw the name of the OP, I knew who we were dealing with. Someone with "previous as a total tinfoiler". As I recalled the last time he posted here and made a total "Richard" of himself with his drunken cries of "NetEnt rig the jackpots so only the bloody Nordics win them" in a thread he started. You won't be surprised to learn that both you and dunover posted responses.

https://www.casinomeister.com/forum...ng-from-notentertainment-slots.62616/?t=62616

I find his refusal to even contact the PP rep on this forum to be an act that is absolutely juvenile and self-defeating, as well as being some pathetic attempt to act the martyr (goat). If I was in his position, I'd be showing some spunk and fighting for what is mine, instead of taking it lying down like a wimp and coming here to cry about it. Some people just refuse to learn.[/QUOTE]

Ok man.

Enough with the personal "conspiracy nut" jibes please.

I realize the last time I posted was with unfounded claims about "Rigged" NetEnt games and such; but this isn't the thread to come in here and nail me with.

This thread is about documentation, please keep on subject.

I have since sent a message to the Rep in question. So I am not being a "self-defeating, pathetic wimp" as you so etiquettely put it.

Don't know what your problem with me is.

I will be doing my "Due dilligence" in future, that's for sure.

And I make an arsenal of myself?

Where the hell has the empathy in this world gone?

 

[mcgameboy]

Ok man.

Enough with the personal "conspiracy nut" jibes please.

If you don't start conspiracy threads, then you won't ever get hit with "conspiracy nut" jibes. Simples.

I realize the last time I posted was with unfounded claims about "Rigged" NetEnt games and such; but this isn't the thread to come in here and nail me with.

Good. I am glad you realised it. It is a great pity though, that in order to come to that realisation, you...

1. felt the need to make a complete fool of yourself with your ridiculous conspiracy thread and
2. by starting your ridiculous conspiracy thread, you provided OTHERS with the platform to make a complete fool of you as well.

I did notice (in the thread in question) that you didn't actually declare your realisation that your claims were unfounded. Too proud to admit you got it BADLY wrong at the time perhaps?

This thread is about documentation, please keep on subject.

I WAS keeping on subject. I think I mentioned MY recent problems with document verification in my previous post. I should also point out that at this precise moment, I am in the EXACT same position as you. IE I have no drivers licence and I also have no currently valid passport. So I AM QUITE AWARE of the hurdles YOU are currently facing. Yet I was able to OVERCOME those obstacles by doing MY due diligence and ALSO by working WITH the casino in question to ensure to the best of my ability that I would "get my house in order" BEFORE depositing. Read terms now, don't pay later. Think about that.

I have since sent a message to the Rep in question. So I am not being a "self-defeating, pathetic wimp" as you so etiquettely put it.

I did NOT call you a self-defeating, pathetic wimp. I said your earlier STANCE on this matter (which you have FINALLY since had the common sense to correct) was self-defeating and pathetic. And that your earlier self-defeating and pathetic STANCE was making you look like someone who would rather "wimp out" and not fight for what is his. When the more sensible course of action would be to fight for what is yours. Have the common courtesy to actually read the post correctly. Also, why even bother starting a thread to complain about PP, then seek advice, only to just declare that you are already "throwing in the towel"? That makes no sense to me. Because it then looks like you are wanting to waste not only the time others have taken to give you advice, but also your own time. I'm sorry, but that is just plain dumb. And a little disrespectful as well.

Oh yes, I should also point out that I put it eloquently, not etiquettely.

Don't know what your problem with me is.

ProblemS. Plural, not singular.

1. You drunkenly start stupid conspiracy threads about NetEnt rigging up their slots to ensure that you don't win. While at the same time expecting to NOT get ridiculed for it. Then, upon the realisation that you effed up bigtime, don't even feel the need to apologise or admit you got it wrong.

2. You point blank refused to listen to the sound advice given by fellow members who had the good grace to come here and take the time to give said sound advice. Correct me if I am wrong, but didn't your opening post include the words "Any advice folks?" Well guess what, you got the advice you sought and then temporarily threw it back in the faces of those who provided it. That is bad form in my humble opinion.

3. You WASTED time by composing further posts to merely state your refusal to take said sound advice, when it would have been far more sensible to take said advice on board to do the sensible thing. Thankfully, you have finally seen sense and taken the correct course of action.

4. You didn't do your due diligence from the outset. If you had, this problem could have been averted.

5. You have been at this forum long enough to know better. See point 4. How many burns have you got to suffer before you learn from your mistakes?

I should point out that I am not a know-it-all, far from it in fact. But I am smart enough to realise that it is far more prudent to act upon the receipt of sound advice, rather than flat out reject it. I still have plenty to learn here, and continue to strive to get "more clued up". You might do well to do the same.

I will be doing my "Due dilligence" in future, that's for sure.

Good. Believe me, it IS very much worth it. It breaks my heart to see posts made by people here documenting how they have lost out on winnings that are significantly bigger than yours because they didn't read a term. Or because they chose to play at a rogue casino. I don't want to EVER see anyone getting burned like that. And despite what a "small handful" of people on this forum might think, neither does Nifty.

And I make an arsenal of myself?

What has football got to do with this? I used the word "Richard" IIRC.

Where the hell has the empathy in this world gone?

It hasn't gone anywhere. People came to this thread and gave you sound advice. You should have acted on it immediately. Instead, you chose to ignore it for a while before finally seeing sense and taking it.

PS For what it's worth, I hope you get your money. I have already said I don't like to see threads where someone has had winnings confiscated. And I do not make exceptions. From your fellow countryman.

PPS I noticed that you "thanked" me for my original post. If my post was so "bad", why do that?

 

[maxd]

@ Chipkin9 : in the past two days you've created 4 new threads, two of which were cross-posts of the other two. You've been around here long enough to know that about our Posting Rules, which includes the following:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.

If you cross-post again your posting rights will indeed be suspended. If you post something and later feel it needs fixing please contact us via the Report Post feature. Let us know what needs doing and we'll take care of it.

While we're on the subject of the Posting Rules and such please note the following:

• you are violating our rules for Posting Complaints.
• you are also in violation of Posting Rule 1.1 - No "Flaming": "... Please refrain from potty mouth language ...".
• you are also running dangerously close to violating Posting Rule 1.11 - "Please do not exploit this board to promote your own personal agenda. ..."

The bottom line is that you are breaking the Posting Rules left, right and center. I STRONGLY suggest you re-read the rules and make an effort to follow them. Failure to do so will likely result in you getting booted off the forums.

 

[The Dude]

@ Chipkin9

You have received an infraction for the improper use of the complaints section. The complaints section is not a platform where you are free to badger and harass the casino reps. The casino complaints forum is for everyone to solve problems. All members - to include you - have been made aware that we have a zero tolerance policy for non-compliance of our posting complaints rules. Read them.
https://www.casinomeister.com/forums/help/forum-rules/

As for not having the proper IDs - I am sure this will be worked out. But your behavior at the moment unnecessary and unwarranted.

 

[Chipkin9]

Received this Email today.

"
Thank you for your patience while we verified your documents. Just as we expected your details checked out and your account is now fully active.

If you have any issues logging in or any other question, feel free to contact our Customer Support Team who are available 24/7.

Now that the boring stuff is out of the way, go and enjoy what Paddy Power has to offer!


If you have any further queries please click here to avail of our Live Help.

Kind Regards,

Jason

Paddy Power Customer Security".

So my account has been fully verified after contacting the rep here.

My winnings are now available for withdrawal.

I still don't understand why my documents were not approved in the 1st place.

Not only have Paddy Power lost a customer, but they have also risked their reputation.

I hope all that read this take the necessary precautions and avoid Paddy Power.

 

[Chipkin9]

My winnings were paid today.

I have requested a closure of my account after this incident.

Thanks to the CasinoMeister members for their support and advice.

 

[dunover]

My winnings were paid today.

I have requested a closure of my account after this incident.

Thanks to the CasinoMeister members for their support and advice.

What did we try and tell you? Be patient, keep a polite head on and resolve it and you will be paid - you now have been. As your ID wasn't the standard they required in the terms you signed-up to, the verification probably needed an overseer to take a look. Now you have cut off your nose to spite your face, and have quit a very good casino which now they have verified you would be paying you as quick as a flash, no quibble. Did you think a massive business like PP was going to shaft you for a poxy £56 for pity's sake?

As for pre-verification, you CAN do this even before you deposit if you wish, every decent casino will let you. The reason the first withdrawal often triggers the KYC process is that at deposit stage the casino has few potential security issues - their automated payment system has simply accepted a valid payment method with matching details.

When you w/d there are many potential issues - you may attempt to w/d to a different payment method which could mean fraud. You may have not recycled your deposit over 5x say - a sign of money laundering. Then you may have won over 2k which under licensing rules means automatic checking, or you could be under-age.

As Nifty infers numerous people may sign-up, deposit once, lose and leave thus making a casino's request for pre-deposit/play verification pointless and inefficient.

 

[vinylweatherman]

What did we try and tell you? Be patient, keep a polite head on and resolve it and you will be paid - you now have been. As your ID wasn't the standard they required in the terms you signed-up to, the verification probably needed an overseer to take a look. Now you have cut off your nose to spite your face, and have quit a very good casino which now they have verified you would be paying you as quick as a flash, no quibble. Did you think a massive business like PP was going to shaft you for a poxy £56 for pity's sake?

As for pre-verification, you CAN do this even before you deposit if you wish, every decent casino will let you. The reason the first withdrawal often triggers the KYC process is that at deposit stage the casino has few potential security issues - their automated payment system has simply accepted a valid payment method with matching details.

When you w/d there are many potential issues - you may attempt to w/d to a different payment method which could mean fraud. You may have not recycled your deposit over 5x say - a sign of money laundering. Then you may have won over 2k which under licensing rules means automatic checking, or you could be under-age.

As Nifty infers numerous people may sign-up, deposit once, lose and leave thus making a casino's request for pre-deposit/play verification pointless and inefficient.

If they were that good, this could have been achieved through CS by them referring the issue further up the chain. The fact that they refused to do this until the player used the "old boys' network" approach of going over their heads because through membership of CM, they "knew someone high up", makes them a casino with underperforming CS.

The problem is that the same issue could rise again to bite the OP on the ass if he were to win again, as we all know that verification of documents is rarely a "one time" request. If the request comes again, the OP will again have to send the wrong documents, which will cause the system to fail, and unless CS have changed, it will again lead to a stonewall situation with the OP again having to use their CM membership to go over their heads to contact the rep yet again.

Any casino where one is constantly having to contact the rep because of failures in CS is hardly a good one.

The idea of applying for a driving licence to get around this problem is a red herring as this would lead to a provisional licence, and these are often rejected as valid ID by casinos. I have even heard of a passport being rejected because it did not show the address (it doesn't, it's a passport!).

 

[SkBurner]

I hope all that read this take the necessary precautions and avoid Paddy Power.

Should read, I hope all that read this take the necessary precautions and contact the casino rep here first before creating a song & dance in the forum.

Appreciate your thanks btw and glad you got paid.

 

[Nifty29]

Ah.

But it's feasible to take people's Deposits 1st and then check; and refuse to payout winnings.

The fact is that it IS absolutely "feasible" to check peoples documents before they gamble.

Take this for an example:

You walk into a pub and order a beer.

Does the bar tender give you the beer and then say "hey I'm going to need to see ID"?.

NO!

He asks you for ID first.

That's how it should work.

Anyone want to explain the difference?

Didn't think so!

PS: Never the less. ID was provided, Paddy Power decided and that was that.

Terrible example.

Here's one of several differences.

It takes 5 seconds to check one person's ID when being sighted in real time in real life. No big deal.

Now reconsider your example with 5000 people wanting a beer immediately and all needing their ID checked before they can have one. Few people would wait 12 hours plus for a beer.....they will just go to another boozer. Same with a casino.

It's not unusual for a new casino to get thousands of new players in the first few days. I doubt many players would be happy with "before you can deposit, please send your ID and your account will be ready in 14 days". The casino may as well say "we don't want your money go gamble elsewhere".

Mcgameboy would be in the minority I would think, and I do take his point. However we aren't talking about a handful of players needing ID checks....waiting a day or so might be OK, but weeks is not.

 

[miso]

Only two casinos have tried to get me verified before first deposit. Former Jackpot Party and Cyber Club. Needles to say I went elsewhere, I was there, ready to give them my money and play, but why wait? I do send my docs with my first deposit and most of the time get verified the same day. But to get account suspended until KYC is completed? No way.

 

[vinylweatherman]

Only two casinos have tried to get me verified before first deposit. Former Jackpot Party and Cyber Club. Needles to say I went elsewhere, I was there, ready to give them my money and play, but why wait? I do send my docs with my first deposit and most of the time get verified the same day. But to get account suspended until KYC is completed? No way.

Maybe the solution is to let players have a clear opportunity to get verified beforehand, but not make it compulsory. It's players with non standard lifestyles and documentation that would value verification before depositing because they have a far higher risk of running into issues after the fact. Players who have the standard set of documentation probably don't need to worry about getting past KYC, and are likely to be irritated by a casino that insists on "nannying" them as though they can't make the choice themselves based on circumstance.

 

[t4llek]

u shouldnt bash on paddy the way u did, they did the exact thing to me(restricted acc) after i deposited i went on live chat and in 2 minutes i was verified with id and a water bill, got lucky on great blue and wd 1.2 k that hit my neteller in 5 minutes, wich is the fastest ive ever seen. so yeah i recommend paddy all the way. imo paddy just should add more providers if they did they would be the only place i would play at, atm they are the place i play when i feel like playtech a little.

 

[vinylweatherman]

u shouldnt bash on paddy the way u did, they did the exact thing to me(restricted acc) after i deposited i went on live chat and in 2 minutes i was verified with id and a water bill, got lucky on great blue and wd 1.2 k that hit my neteller in 5 minutes, wich is the fastest ive ever seen. so yeah i recommend paddy all the way. imo paddy just should add more providers if they did they would be the only place i would play at, atm they are the place i play when i feel like playtech a little.

All very well, and had the OP received the same level of service as you did this thread would not exist. The criticism is therefore deserved, and looks very much like a CS issue where a less experienced agent gave the OP the royal runaround rather than referring the matter up to more experienced staff such that the experience was similar to yours.

I am not really impressed when a player finds it necessary to use "the network" of CM in order to get CS to do their job properly; this should be second nature to the CS team. In a really good operation, the rep hardly gets anything to do.

 

[Sheldrake]

Hello! I see that the topic is old but i have a similar problem with Paddy Power. I live in Bulgaria and I work in England I decided to play in Paddy Power. I put some money with a paysafe and I won 3,000 pounds. after which I tried to download them my account was blocked with a message to legitimize. no problem I'm calling.
I sent a National Identity Card, a bank statement and a bank card (only that I had wanted). I was told that the national ID card can not be accepted. they told me to go get a passport or a driving license that would cost me a lot of money. at Betfair all my papers were accepted and I play quietly no problems. how to contact the agent here (I saw the links do not work) and explain the situation or you tell me something. thanks in advance and apologize for my english.