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Resolved Paddy Power acting very stubborn and difficult

Discussion in 'Online Casinos' started by Chipkin9, Nov 26, 2014.

    Nov 26, 2014
  1. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Hi all.

    I have sent Paddy Power every single document I have so they would unblock my account with over £80, however they will not accept my documents.

    I have sent them:

    A Post Office Statement (With address on it)
    Birth Certificate
    Medical Card
    Image of my Skrill Mastercrad
    Screenshot of my Skrill account
    Photographic ID card (Although not drivers Licnese or Passport)


    And

    An image of myself holding my Birth Certificate.

    I received an Email stating that ONLY a Passport or Driving License is accepted as photo ID.

    The photo ID I hold is a National Electoral Card and is accepted as evidence of Identity.

    I sent these EXACT documents to Pokerstars & Betat Casino who both immediately accepted my documents for the verification process (And that's just this week; All other Casino's before them have also accepted my documents).

    PaddyPower are just being utterly ridiculous about this whole process.

    Do they not understand that some people don't travel or drive; and possibly can't even afford to?

    Did I mention I have over £80 locked in there. yea.

    I believe I have sent more than sufficient enough evidence to Paddy Power for the verification process.

    Any advice folks?

    There is NO way I intend to go out of my way to spend almost £100 on a Passport or Drivers License just to get my £80 plus back.


    Thanks.
     
  2. Nov 26, 2014
  3. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Hi all.

    I have sent Paddy Power every single document I have so they would unblock my account with over £80, however they will not accept my documents.

    I have sent them:

    A Post Office Statement (With address on it)
    Birth Certificate
    Medical Card
    Image of my Skrill Mastercrad
    Screenshot of my Skrill account
    Photographic ID card (Although not drivers Licnese or Passport)


    And

    An image of myself holding my Birth Certificate.

    I received an Email stating that ONLY a Passport or Driving License is accepted as photo ID.

    The photo ID I hold is a National Electoral Identity Card and is accepted as evidence of Identity.

    I sent these EXACT documents to Pokerstars & Betat Casino who both immediately accepted my documents for the verification process (And that's just this week; All other Casino's before them have also accepted my documents).

    PaddyPower are just being utterly ridiculous about this whole process.

    Do they not understand that some people don't travel or drive; and possibly can't even afford to?

    Did I mention I have over £80 locked in there. yea.

    I believe I have sent more than sufficient enough evidence to Paddy Power for the verification process.

    Any advice folks?

    There is NO way I intend to go out of my way to spend almost £100 on a Passport or Drivers License just to get my £80 plus back.


    Thanks.
     
  4. Nov 26, 2014
  5. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    "Hi Paddy,


    Thank you for contacting Paddy Power Customer Support.

    As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that all our customers are over 18.

    To make this process as simple as possible for our customers, we utilise a number of electronic checks to confirm your age and identity. Unfortunately we have been unable to electronically verify your age and therefore must request that you provide us with a valid form of Photo ID in the form of a Passport or Driving Licence only."


    The process is an absolutely simple one, I agree.

    As for the age and Identity? It is right there on the Birth Certificate I sent you.

    As well as on the National Electoral IDENTITY card you received from me.

    You have both confirmation of my age and Identity and address and a nice photo of me and my Skrill card and my Medical Card.

    You want my DNA sent?

    Do Paddy Power only allow players who are able to travel and drive?

    RIDICULOUS.

    That was my reply.

    Is this girl/Paddy Power for real?

    That'll be the last time I trust a sportsbook maker.

    Really disappointed and angry!
     
  6. Nov 26, 2014
  7. Zabier

    Zabier Experienced Member

    Occupation:
    Writer
    Location:
    Cardiff
    So let me get this right? They've barred your account with funds in it because they want to confirm you are 18? Surely you can just ask for your money back and then take your business elsewhere?

    Not really sure how the evidence you have sent them isn't enough. Very strange.
     
    1 person likes this.
  8. Nov 26, 2014
  9. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    So I've just logged into my Paddy Power account and so it is not "Banned". However I get:

    "Your account has been restricted. Please contact Customer Service."

    Therefore I can't use any of the services or withdraw my money (Like I intend).

    I've just ended up ringing them and got put through to a girl called Eimar, who said she'll see what she can do, and she'll ring me back in 10 minutes; Let's see what happens.

    She mentioned something about trying to get my funds withdrawn if they can't "Unrestrict" my account. So let's hope she can do that.

    I've definitely provided more documents than necessary.
     
  10. Nov 26, 2014
  11. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    LMFAO.

    I haven't received a call back from nice friendley Eimar.

    However she sent me my £30 initial deposit to my Skrill account, and they kept my other £51.69 winnings.

    Now I am officially suspended from Paddy Power.

    "Your account has been temporarily restricted, please check your email for a communication from our Customer Security Team".

    Dirty dirty fucking tactics from Paddy Power.

    How did they manage to get an accredited status?
     
    1 person likes this.
  12. Nov 26, 2014
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Any government issued ID card should be good enough, especially if it's only "proof of age" they want, rather than "proof of identity". They take the national ID cards of other European countries, so should not have a problem here.

    The UK government have a list of what is "acceptable proof of identity", and any company that refuses to accept items as specified could be taken to the Information Commissioners office, or it's equivalent in NI or Eire (if they have one).

    There have been cases of banks acting like this and causing financial exclusion of the poor and elderly, and they got their knuckles rapped for making it unreasonably difficult for people to have a banking facility.


    It would also be worth looking into what is behind their claim that they cannot electronically verify you. It may be that they have decided that this is because you are a fraud, and not because the government run electronic databases could possibly have an error in them, or not be fully up to date (a frequent problem faced by many).
     
    1 person likes this.
  14. Nov 26, 2014
  15. FavoPlayer

    FavoPlayer Experienced Member webby

    Occupation:
    -
    Location:
    England
    I'm just curious, if you are from Ireland, you can't just visit any Paddy Shop and verify your identity?
     
    1 person likes this.
  16. Nov 26, 2014
  17. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    I reckon they are doing it just because they can and they don't want "winners" on their site.

    My documents check out and have been accepted everywhere.

    Cheap dirty tactics by Paddy Power who just don't want to pay out winnings!

    ANGRY!!!
     
  18. Nov 26, 2014
  19. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Well technically I'm in the UK, but I could probably get across the border and try it out.

    However it's too much hassle and I wouldn't even know if you could even do that, so I wouldn't go through the effort.
     
  20. Nov 26, 2014
  21. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    All in all; I would advise people to stay a million miles away from Paddy Power unless you hold a Driver's License or a Passport exclusively or there is NO hope in hell of you getting paid any winnings you accumulate.

    This is very unethical practice for an accredited Casino, and I for one will NEVER ever recommend them to anyone.

    It's very convenient for them to accept deposits without initiating the verification process, but when you win and try to withdraw it's also very convenient for them to dismiss ALL your documents and withhold your winnings.

    Beware people. Unless you want to be at your wits end.
     
  22. Nov 26, 2014
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You would also have UK consumer protection law on your side, and could use this to argue that you are "not being treated fairly" with regard to your contract with Paddy Power. On top of this, you may have a Data processing case for the ICO, as this has arisen because Paddy Power has "processed your personal data" and arrived at this conclusion in error.

    For age verification, the "PASS" scheme is government sanctioned, and should be enough. It has been reported that there have been problems with the scheme with some shops refusing to accept the cards. This is not supposed to be happening according to the government officials in charge, yet it is. Now, if the government says it shouldn't be happening, then it follows that where it IS happening, consumers are not being treated fairly, which is a violation of consumer law.

    Businesses have countered by saying that the current system is "confusing", and that this is why some have made the blanket decision to stop accepting any PASS scheme ID. If the businesses could be arsed to read and understand the terms and conditions of operating within the PASS scheme, they would not be too confused to operate it correctly. The terms are no more complicated than some of the terms businesses expect consumers to read, understand, and comply with.

    I have little sympathy really, as a business should be much better equipped to handle such complexities than the average consumer. If they are not, they are being "lazy", cutting corners and/or not properly investing in staff training.

    At worst, Paddy Power can exercise the right to terminate the agreement with the player, but they are still obliged to return any client monies that they still hold.
     
    1 person likes this.
  24. Nov 26, 2014
  25. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Have you contacted the rep Chipkin? I got verified in the shop, and I used a National ID, no need for passport there. However, that's been a while ago,
    rules might have changed in meantime.
    There's a shop on Upper Main st. in Letterkenny, but I believe the rep should really get involved to save you all this hassle.
     
    4 people like this.
  26. Nov 26, 2014
  27. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    Not sure if the rules have changed now to go in shop and prove your age an stuff.

    Think with the big bookmakers like this an william hill an stuff only Passport & drivers liscnse is accepted.

    Which is a shame beacuse not everyone has these!

    I had trouble with william hill over my passport being out of date! haha!
     
    1 person likes this.
  28. Nov 26, 2014
  29. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Yea which means you can only gamble now if you travel or drive. Because everyone knows it's only these people who gamble; therefore anyone else is an imposter lol. :p

    It's utterly ridiculous that National Electoral Identity Cards can be overlooked as acceptable photo ID by bookmakers.

    In my opinion Paddy Power should be discredit as a reputable online bookmaker.
     
  30. Nov 26, 2014
  31. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    No.

    I got on the phone to them though and they processed my initial deposit of £30 back to my Skrill and withheld the £51.69 winnings.

    The rep on here hasn't logged in since the 20th. Before that it was October sometime.

    I don't think they really give a toss about their rep on here tbh.

    They've since totally blocked my account, and probably confiscated the £51.69.

    So what that would mean is that even if I did go out of my way and send my DNA and Passport (assuming I get one in the near future), then my winnings are gone either way now.

    Skanks is all they are.
     
  32. Nov 26, 2014
  33. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    This thread brings me back to a question i have always asked myself.Why do the casino's not verify documents before they allow you to deposit.
    I have an account with PP myself but did open this in a shop and due to the staff knowing me had no problem but as soon as i requested a withdrawal through on line then i had to send my docs.
    A passport should not be the only way you can verify yourself and if these companies are happy to take your first deposit then they should play ball with the docs you do have.
    Can the punters that have lost in the past with Paddy's able to get their losses back due to the fact they cannot get their account verified.
     
    1 person likes this.
  34. Nov 26, 2014
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Right, in Strabane Ulster yes? So you would have a photo ID under the UK Provisional Licence should you apply for one. If you've been around the block with online gaming and read ANY sites' T&C's you will be aware that photocard DL or Passport are the common denominators in online ID checks and you are very unwise to gamble online without either one. PP seldom have issues as they are a top site which probably explains the rep's infrequent activity. For the record, they were the first site I ever played at, made a £1700 profit on Cleopatra, withdrew and was paid to my MasterCard in 48 hours without ID checks.

    That in itself helped as a credit card is often checkable as an ID. You paid by a webwallet, and secondly have no photo ID. So I can see where the problem lies. Ignore the legal-talk blather in this thread and look at the terms you signed-up to; they specify you may need either of those ID's. Ultimately it's your fault, harsh as it sounds. Instead of effing and jeffing (I can understand your annoyance btw) contact the rep via PM and wait patiently a day or two for a response. The rep has to respond in a timely manner as part of the accreditation criteria here. Should they not, raise the issue with Admin here.

    I agree that if you are who you told them you are, you should be paid. But swearing won't help. Learn from this and get the accepted ID so in future you won't have this aggro. Imagine you had won 3k or something....
     
    5 people like this.
  36. Nov 26, 2014
  37. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    I absolutely wholeheartedly agree that in part that it is my own fault for not completely reading their T's & C's.

    However I did provide them with Photo ID in the form of a National Electoral Identity Card. How they can overlook that as not being a valid, with it being a government issued card is beyond me.

    And they should have accepted that and paid out winnings accordingly in my opinion.

    Only accepting a driver's License or Passport when there are people who do not own either is a joke.

    Sure, it's their terms and I agreed to them on signup; but they are the people with a reputation on the line and should have acted appropriately for a casino with "accredited" status.

    However they didn't and played a dirty tactic of keeping (Possibly even confiscating; since my account is now suspended and I have no way to tell otherwise) my winnings.

    I don't travel or drive, therefore it's impossible to provide those documents; however I am sure you would agree that I sent Paddy Power more than sufficient evidence to verify both my age and identity; including Photographic ID.

    I also understand that I failed their "Electronic" check as I didn't deposit via debit or credit card. However, again I sent them more documents than were necessary.

    I have no intention of contacting the Rep here, since it's going to be another fruitless and inconvenient endeavour.

    I appreciate your advice.

    And yes I will learn from this, hell will I learn lol.

    PS: Congratulations on your winnings there. :)
     
    1 person likes this.
  38. Nov 26, 2014
  39. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    That line is my whole point - they do not specify an Electoral ID card in their terms. As for the rep, you have nothing to lose. They certainly ain't stalling on a mere 56 quid profit, but a procedural issue. I would be confident the rep could get you paid in this case. If they do, spend it on a provisional DL....:)
     

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