ATTN: Casino Rep PAB or not PAB??? Videoslots

livadiva

Quotient Potent with the verbal for your tea.
PABaccred
Joined
Jul 29, 2014
Location
Canada
So I use prepaid cards. Have for years, just don't like the thought of leaving a trail, as it were.

About a month ago, I couldn't add another card to my Videoslots account. I was told they couldn't delete the cards until they were verified. As they were prepaid, I had thrown them out. 2 weeks later, I am told to print off a form , include all the cards and sign off as owner of the cards. It was ridiculous at the time, i spent a week trying to figure out how to do it. I took overtime at work to be there off hours to use the printer and scanner. I finally got it done. I sent it, it was approved. Still won't delete the cards. A week goes by, i'm writing Chat every 2 days. Someone today says, sorry you forgot 2 cards, we can't delete anything until you are fully verified. ON PREPAID F***ING CARDS. They have lost $300 in deposits from me this month and they don't seem to care.

The process for handling prepaid credit cards is asinine, annoying and painstakingly atrocious. I'm considering walking away from this casino all together. Any other casino, you ask them to delete the cards and they do. It's unnecessary and i'm sick of the back talking and out and out lies from Customer Service.:mad:
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
It's why I don't play there. I strictly use prepaid cards and it's a ridiculous headache I don't encounter anywhere else. It's been discussed often in the Videoslots thread.

I'm not sure what a PAB can do honestly but at least for reference you know to box all your prepaids if you do choose to play here and a good warning and reminder to others.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Pretty much VS's only downfall IMO.

Sure after this many cases moving forward they'd take positive steps.
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I would absolutely not PAB. Are they anal? YES. But, they have the best rep out there and the best casino so you just have to play by their rules. I was pissed a couple of weeks ago as I have deposited via Ecopayz probably 1000+x and I had a credit on Instadebit so used it once. Couldn't withdraw before validating my Instadebit account. Consequently, I lost back a lot of my withdrawal but I blame that on me. I know how they operate so I should have done that before.

I would definitely contact Dan as this outfit is just too good of a casino to launch a PAB against. Albeit, their customer service could certainly use an overhaul.

Just my opinion.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
So I use prepaid cards. Have for years, just don't like the thought of leaving a trail, as it were.

About a month ago, I couldn't add another card to my Videoslots account. I was told they couldn't delete the cards until they were verified. As they were prepaid, I had thrown them out. 2 weeks later, I am told to print off a form , include all the cards and sign off as owner of the cards. It was ridiculous at the time, i spent a week trying to figure out how to do it. I took overtime at work to be there off hours to use the printer and scanner. I finally got it done. I sent it, it was approved. Still won't delete the cards. A week goes by, i'm writing Chat every 2 days. Someone today says, sorry you forgot 2 cards, we can't delete anything until you are fully verified. ON PREPAID F***ING CARDS. They have lost $300 in deposits from me this month and they don't seem to care.

The process for handling prepaid credit cards is asinine, annoying and painstakingly atrocious. I'm considering walking away from this casino all together. Any other casino, you ask them to delete the cards and they do. It's unnecessary and i'm sick of the back talking and out and out lies from Customer Service.:mad:

Hi livadiva,

I have contacted you via PM to request your username so I can look further into this for you.

Br,

Daniel
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Yup...but that's the only annoying thing about vs.

Not as bad as having your prepaid card verified before you deposit....yup...that's at Rizk casino and it will take 24 hours before they verify....
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Yup...but that's the only annoying thing about vs.

Not as bad as having your prepaid card verified before you deposit....yup...that's at Rizk casino and it will take 24 hours before they verify....

Odd. I dep there and haven't had that problem. Perhaps because I only use prepaids and the one type I don't know.
But anyway a vs thread so I'll leave it at that.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
Oh look another complaint about videoslots and their ridiculous prepaid card policy




Yup...but that's the only annoying thing about vs.

Not as bad as having your prepaid card verified before you deposit....yup...that's at Rizk casino and it will take 24 hours before they verify....


I had this request at casino extreme. Safe to say I never deposited. I am NOT verifying my card and sending a fax back form before I play. Such a dumb request.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hi livadiva,

I just want to inform you that I have replied to your PM. Please feel free to contact me if there would be anything else I could assist you with.

I would also like to inform everyone that we are right now are reviewing the pre-paid card issues, and changes are being made as we speak.


Br,

Daniel
 

subsoil

Full Member
Joined
Jul 26, 2016
Location
Germany
I would also like to inform everyone that we are right now are reviewing the pre-paid card issues, and changes are being made as we speak.


Br,

Daniel

Would you review the "verification process" of the Sofort banking to?
Ofc i lost my whole withdraw attempt. Dont get me wrong. I dont blame you. Its my own fault. But come on ... 4 days till you finally verified my bank account while you happily take deposit after deposit? I dont get it ...
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Apologies for being puzzled by this thread, but surely verifying bank details and cards is standard practice for casinos and their anti money laundering requirements?

I agree that verifying a card used some time in the past and for which you no longer have is a pain (I now take photos of all my cards and save them once actual card is destroyed), but surely it still needs to be verified to ensure a correct audit trail?

Again, apologies if I am missing the point here and am not taking sides, but I do not see an issue with a casino asking for proof of where the money came from and to ensure the card belongs to the player. Otherwise we could have issues of stolen cards being used to deposit money, then funds withdrawn to someone else's card with the casino being held accountable for it.
 

subsoil

Full Member
Joined
Jul 26, 2016
Location
Germany
I agree with the cards.
But they needed 4 days to verify the sofort banking process? I dont mean the documents. They were long approved and verified.
I still dont get it what process they had to verify. Even the support couldnt answer that.
Its the first casino i run into it thats why i wondering.
 

BrianGhattas

Where's My Handpay?!?
Joined
Mar 8, 2016
Location
Ottawa, Ontario
It's not worth using pre-paid Vanilla Visas in my case. I use PaySafe and I have to pay fees on those, too. Also, I don't have to worry about buying a card that has been consumed already by a scumball hacker. Two weeks ago, I ended up buying a Vanilla Visa that had been consumed and had to ask for another.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Would you review the "verification process" of the Sofort banking to?
Ofc i lost my whole withdraw attempt. Dont get me wrong. I dont blame you. Its my own fault. But come on ... 4 days till you finally verified my bank account while you happily take deposit after deposit? I dont get it ...

Hi subsoil,

I will PM you to request your username so I can look further into your question.

Br,

Daniel
 

livadiva

Quotient Potent with the verbal for your tea.
PABaccred
Joined
Jul 29, 2014
Location
Canada
Sew the man a cape!

Thanks Dan for the speedy resolution.:D
 
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