- Joined
- Jul 29, 2014
- Location
- Canada
So I use prepaid cards. Have for years, just don't like the thought of leaving a trail, as it were.
About a month ago, I couldn't add another card to my Videoslots account. I was told they couldn't delete the cards until they were verified. As they were prepaid, I had thrown them out. 2 weeks later, I am told to print off a form , include all the cards and sign off as owner of the cards. It was ridiculous at the time, i spent a week trying to figure out how to do it. I took overtime at work to be there off hours to use the printer and scanner. I finally got it done. I sent it, it was approved. Still won't delete the cards. A week goes by, i'm writing Chat every 2 days. Someone today says, sorry you forgot 2 cards, we can't delete anything until you are fully verified. ON PREPAID F***ING CARDS. They have lost $300 in deposits from me this month and they don't seem to care.
The process for handling prepaid credit cards is asinine, annoying and painstakingly atrocious. I'm considering walking away from this casino all together. Any other casino, you ask them to delete the cards and they do. It's unnecessary and i'm sick of the back talking and out and out lies from Customer Service.
About a month ago, I couldn't add another card to my Videoslots account. I was told they couldn't delete the cards until they were verified. As they were prepaid, I had thrown them out. 2 weeks later, I am told to print off a form , include all the cards and sign off as owner of the cards. It was ridiculous at the time, i spent a week trying to figure out how to do it. I took overtime at work to be there off hours to use the printer and scanner. I finally got it done. I sent it, it was approved. Still won't delete the cards. A week goes by, i'm writing Chat every 2 days. Someone today says, sorry you forgot 2 cards, we can't delete anything until you are fully verified. ON PREPAID F***ING CARDS. They have lost $300 in deposits from me this month and they don't seem to care.
The process for handling prepaid credit cards is asinine, annoying and painstakingly atrocious. I'm considering walking away from this casino all together. Any other casino, you ask them to delete the cards and they do. It's unnecessary and i'm sick of the back talking and out and out lies from Customer Service.