Dear friends,
This is my first post, but I supose it will not be the last one. My problem is the following:
I am not going to say the name of the online casino where this issue has happened until a final decision is taken. I will only say that it is a casino supposed to be fair, according Casinomeister.
A couple of months ago, I deposited 1,200 euro in this casino, and played winning and making a withdrawal of 6,000 euro, very fast and with no problems.
As I had money in my balance, I played again about 15 days ago. I played live roulette (I only like this game), and on June the 12th, I had a huge good luck run, winning about 400,000 euro. Suddenly, a "server error" message appeared, and when I tried to log in again, my account was locked.
After trying to contact the support, finally I got a good answer from the casino: My account was locked becase I had a tremendous run of luck, very unusual, and they had to verify my bets in order to make sure everything was correct.
I understand it. It is a very big amount of money, and it has to be verified.
Finally, I have had an answer today from the casino, referring to "unusual betting patterns and account activity". Therefore, the game has not been played fairly.
Of course, I am confident of my bettings, they were placed legally, fairly, before the ball hit a number... all those things.
But I am very worried. I do not know what to do or who to ask. I have read many times the Terms and Conditions and I have not found anything that doesn't agree with my play. I have some screenshots that verify my winnings, but I will keep them until everything is solved (or not).
I have not received any bonus from the casino, so it is not that problem.
What should I do? I am very worried because it is a huge amount of money and I don't know what to do!
Your help will be highly appreciated.
Regards
This is my first post, but I supose it will not be the last one. My problem is the following:
I am not going to say the name of the online casino where this issue has happened until a final decision is taken. I will only say that it is a casino supposed to be fair, according Casinomeister.
A couple of months ago, I deposited 1,200 euro in this casino, and played winning and making a withdrawal of 6,000 euro, very fast and with no problems.
As I had money in my balance, I played again about 15 days ago. I played live roulette (I only like this game), and on June the 12th, I had a huge good luck run, winning about 400,000 euro. Suddenly, a "server error" message appeared, and when I tried to log in again, my account was locked.
After trying to contact the support, finally I got a good answer from the casino: My account was locked becase I had a tremendous run of luck, very unusual, and they had to verify my bets in order to make sure everything was correct.
I understand it. It is a very big amount of money, and it has to be verified.
Finally, I have had an answer today from the casino, referring to "unusual betting patterns and account activity". Therefore, the game has not been played fairly.
Of course, I am confident of my bettings, they were placed legally, fairly, before the ball hit a number... all those things.
But I am very worried. I do not know what to do or who to ask. I have read many times the Terms and Conditions and I have not found anything that doesn't agree with my play. I have some screenshots that verify my winnings, but I will keep them until everything is solved (or not).
I have not received any bonus from the casino, so it is not that problem.
What should I do? I am very worried because it is a huge amount of money and I don't know what to do!
Your help will be highly appreciated.
Regards