New here and issue with massive win on Leo Vegas

[Bc1234]

Hello, I'm new here and unfortunately couldn't access the list of casino reps on the rules document.
Just over a week ago, I was delighted to hit big on a megaways game and won over 9000x on a €5 stake.
My account is fully verified and I have made withdrawals before but none of this size.
Over a week has passed and they keep telling me they work in a queue based system and need to verify the win with the game provider but this is over a week ago.
This morning I log in and the pending withdrawal has apparently been timed out so I immediately withdrew again contacted support and they said they are still waiting for the external source to verify. Surely more than 8 days is excessive.
I just don't know what I can do next as they keep saying wait for our email... Can anyone help?

 

[irish-ranger]

Just hold fire take a time out you will get your money this seems to be the normal course with big wins on most casinos..

 

[dunover]

Hello, I'm new here and unfortunately couldn't access the list of casino reps on the rules document.
Just over a week ago, I was delighted to hit big on a megaways game and won over 9000x on a €5 stake.
My account is fully verified and I have made withdrawals before but none of this size.
Over a week has passed and they keep telling me they work in a queue based system and need to verify the win with the game provider but this is over a week ago.
This morning I log in and the pending withdrawal has apparently been timed out so I immediately withdrew again contacted support and they said they are still waiting for the external source to verify. Surely more than 8 days is excessive.
I just don't know what I can do next as they keep saying wait for our email... Can anyone help?

So you weren't playing Bonanza.
It's normal to check big wins and can take about a week, but 9,000x is fairly commonplace nowadays with games like DoA2 and LIl' Devil, Money Train etc. so I'm not sure why it needs checking anyway?

 

[mina1929]

Just don't play it back. They should pay you, I'm sure

It is a long wait though I agree but big wins do take extra time.

 

[Bc1234]

It was on Beetlejuice Megaways
I felt that they where trying to get me to. Play on by timing out the withdrawal bit I immediately sent it to bank again but who knows how long it will be pending just seems like 1 week Plus is crazy without an end in sight or indication as to when it will be processed

 

[colinsunderland]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

 

[KasinoKing]

I just don't know what I can do next as they keep saying wait for our email... Can anyone help?

Leo are solid and will pay you as long as no rules were broken. You just need to be patient, hard though that is.

Congratulations on your win!
Do you have a screenshot? Would love to see it.

KK

 

[Bc1234]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

By far my biggest win but yeah I guess people win like that everyday and it was just my lucky day. But it is annoying that I have to wait so long.

 

[Bc1234]

Leo are solid and will pay you as long as no rules were broken. You just need to be patient, hard though that is.

Congratulations on your win!
Do you have a screenshot? Would love to see it.

KK

That eases my mind as I have read on some forums people have had issues but seems more to do with account verification. I was in such shock and scared to press any buttons so just caught it at the end with a screen record but screenshot of that added

 

[Playford7]

That eases my mind as I have read on some forums people have had issues but seems more to do with account verification. I was in such shock and scared to press any buttons so just caught it at the end with a screen record but screenshot of that added

Christ on a bike! On that game too!
I couldn’t even bonus the sod last time I played, well done!

 

[Bc1234]

Christ on a bike! On that game too!
I couldn’t even bonus the sod last time I played, well done!

I know right! I actually really enjoy playing this game but it can be really hard and take a long time to bonus. Sometimes I can play for ages and never get a bonus so this was a nice surprise!

 

[Scott1baird]

Isn't timing out an withdrawal just a sneaky way of an unofficial withdrawal cancellation? Pretty underhanded.

 

[Bc1234]

Isn't timing out an withdrawal just a sneaky way of an unofficial withdrawal cancellation? Pretty underhanded.

I thought so because every day I've checked and it says pending today I log into my account and its not pending but now its on my casino balance. I was fuming because
1) is this pushing back back down the so called queue which has already taken 8 days but they tell me it hasn't and
2) it does seem like a sneaky way to get you to keep playing as its no longer a pending transaction.
Of course its tempting but out of pure spite I won't let them try tempt me with that so I have 'withdrawn' it all again to pending

 

[Scott1baird]

I thought so because every day I've checked and it says pending today I log into my account and its not pending but now its on my casino balance. I was fuming because
1) is this pushing back back down the so called queue which has already taken 8 days but they tell me it hasn't and
2) it does seem like a sneaky way to get you to keep playing as its no longer a pending transaction.
Of course its tempting but out of pure spite I won't let them try tempt me with that so I have 'withdrawn' it all again to pending

If I was you I would take a temp time out for a week or so.

 

[KasinoKing]

That eases my mind as I have read on some forums people have had issues but seems more to do with account verification. I was in such shock and scared to press any buttons so just caught it at the end with a screen record but screenshot of that added

Am I being stupid (again)?
Where is the screenshot?

KK

 

[Scott1baird]

It is pretty bad, a few times I have entered a comp within a casino and made a withdrawal expecting it to go through. Logged in next day and ooh have I won a priz, played it then noticed my pending was returned. Its so enraging.

 

[Playford7]

Am I being stupid (again)?
Where is the screenshot?

KK

Think it’s been removed, it was there however hence I knew it was the beetle guy

 

[Bc1234]

Going on 10 days now anyone have a contact at Leo Vegas that can help. Apparently my withdrawal is still in some imaginary queue waiting to be approved by a game provider. If this was the case for all big wins they'd be out of business

 

[colinsunderland]

Have you sent the rep a PM?

 

[Slottery]

I would just in case set 1 euro loss limit on account until you get paid that you don't accidentally drunk or frustrated play any of it back. Providers can be quite slow sometimes to get back to casino and during this long times many have got frustrated and blowed all winnings away.

It's huge amount so i would take "better safe than sorry" approach and set that limit that you can't play at all. After this get sorted just remove it again.

 

[Bc1234]

Have you sent the rep a PM?

Yep! But not heard back

 

[Bc1234]

I would just in case set 1 euro loss limit on account until you get paid that you don't accidentally drunk or frustrated play any of it back. Providers can be quite slow sometimes to get back to casino and during this long times many have got frustrated and blowed all winnings away.

It's huge amount so i would take "better safe than sorry" approach and set that limit that you can't play at all. After this get sorted just remove it again.

Out of pure spite I honestly wouldn't give them another cent!

 

[Slottery]

Out of pure spite I honestly wouldn't give them another cent!

I don't doubt that, we just have seen stories here where people frustrated, drunk or what so ever started to play "just a little bit" and ended up to lose a lot, which is easy when you have huge balance. That was just my two cents and what i recommend for all who have big winning to be checked and pending long time.

Also if it's casinos stalling tactic and not pending verification anymore, they don't have reason to stall it anymore when they see that you are not able to play (not saying or guessing what's this particular case but in general).

 

[Bc1234]

I don't doubt that, we just have seen stories here where people frustrated, drunk or what so ever started to play "just a little bit" and ended up to lose a lot, which is easy when you have huge balance. That was just my two cents and what i recommend for all who have big winning to be checked and pending long time.

Also if it's casinos stalling tactic and not pending verification anymore, they don't have reason to stall it anymore when they see that you are not able to play (not saying or guessing what's this particular case but in general).

Yeah of course that's fair enough and good advice for sure. I may do it anyway just to be safe

 

[Borgie]

@LeoVegas.Rep not been on since 18 August.

 

[L&L-Jan]

Attention all casino reps

We didn't verify this hit, was on a 4gbp bet.

 

[colinsunderland]

@LadyJelena another non responsive rep
I thought this was being clamped down on?

 

[Bc1234]

Attention all casino reps

We didn't verify this hit, was on a 4gbp bet.

What do you mean?

 

[mack341]

What do you mean?

I think Jan's having some banter regarding the fact L&L casino's payout on beetlejuice 7490X @£4 didn't need checking

Leo should have to pay you interest for this delay and inconvenience, you've won the money, so time for them to meet their half of the bargain.

 

[9HOURSAWAY]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

With respect Colin I'd have to disagree that 9000x isn't a big win. If I had a spin at a pound and won nine thousand pound off it I'd definitely consider that to be a big win. Mind you, I'd be glad of any win at the moment LOL!

 

[Bc1234]

I think Jan's having some banter regarding the fact L&L casino's payout on beetlejuice 7490X @£4 didn't need checking

Leo should have to pay you interest for this delay and inconvenience, you've won the money, so time for them to meet their half of the bargain.

LOL fair enough sorry I am fuming after being on live chat again with the incompetent team at Leo Vegas who still cannot give me an update after 10 days. But I do appreciate their humor

 

[colinsunderland]

With respect Colin I'd have to disagree that 9000x isn't a big win. If I had a spin at a pound and won nine thousand pound off it I'd definitely consider that to be a big win. Mind you, I'd be glad of any win at the moment LOL!

Yes of course it is, but for one of the largest casino groups in the world, I'm sure they see bigger, daily. It's a big win, but not one that should require 10 days of security checks.

 

[Mouche12]

Imo, it's insane having to wait more than 10 days and counting, for a mere 9,000x win. It's taking all the fun away and the casino is doing itself a disservice too as players would be more inclined to never play there again.

 

[Bc1234]

Imo, it's insane having to wait more than 10 days and counting, for a mere 9,000x win. It's taking all the fun away and the casino is doing itself a disservice too as players would be more inclined to never play there again.

Yep, totally, once I get the money I'll be gone, closing the account there and find somewhere else. I like the megaways games and they had alot of them which I liked but I'll go somewhere else now.

 

[9HOURSAWAY]

Yes of course it is, but for one of the largest casino groups in the world, I'm sure they see bigger, daily. It's a big win, but not one that should require 10 days of security checks.

Agreed, I was speaking purely from the perspective of the player, not the casino.

 

[pinnit2014]

Someone needs to go back to the testing houses and tell them to up their checks as the poor casino's are having to do it again with the software companies.

Probably receive your Euromillions cheque quicker.

 

[ChopleyIOM]

How does this even work? What if LeoVegas come back and say, 'Ooohhhh the game provider said it was an error, malfunction voids all wins, sorry!'

Either the games work or they don't, any casino that needs to check a 9000x stake win with the provider (which really isn't that rare in today's climate of mega-HV offerings) doesn't have confidence in their product, and to do it in the way LeoVegas is doing it here, is downright shady as well.

Anyway I've had my well-documented run-in with LeoVegas before, hence I binned them off once I got paid.

 

[goatwack]

Yes, one does wonder how in this fast-paced digital age where everything's done via the merest wrist-motion something could be dragged out for so long!

One could be forgiven for thinking they're going through winners' (already-available) play logs attempting to fabricate a non-payment scenario, because as we know placing higher bets is shady as f***

Could it be also that the completely unrelated 'act' of placing the funds back into the player's account is standard protocol, or is that part of the verification process? If so, I must say, that's very thorough. Kudos!

 

[PMKFRUITPRO]

If people would just stick to bonanza then they would never have to encounter this problem.

 

[Mr_Slot5]

When even the goliath casino operators like Leo Vegas are doing things like this, I think it serves as a warning shot to us all that maybe we should get a different hobby.

 

[mack341]

When even the goliath casino operators like Leo Vegas are doing things like this, I think it serves as a warning shot to us all that maybe we should get a different hobby.

Or maybe also that the ukgc aren't very good at protecting player's rights, and still leave the door open for casinos to pull various tricks and delaying tactics?

 

[EkJR]

Finally binned Leo as had been waiting over 2 months for them to raise my cross group deposit limit of £500 a month and they still hadn't done so despite lots of evidence provided. Poor CS. Still not even 1% as bad as William Hill, but getting there.

 

[EkJR]

Or maybe also that the ukgc aren't very good at protecting player's rights, and still leave the door open for casinos to pull various tricks and delaying tactics?

Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.

 

[mack341]

Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.

Ultimately it's everything to do with the ukgc, in my opinion, as it's happening under their watch, they make the rules and can restrict these tricks if they so wish.

'or they are simply delaying as long as possible' well how long is that under the ukgc 'rules as defined'?

The withdrawal was timed out and the balance became playable? That's more than delaying tactics to me.

 

[goatwack]

Still too much ambiguity around a lot of the UKGC's guidelines, allowing casinos way too much leeway. As in this case, where the piss has been taken.

On a brighter note, their reverse withdrawal triumph is quite a good indicator of the right intent. Many other things they've implemented.......are still a bit crap, sorry 'work in progress'

 

[Bloatgoat]

It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.

 

[trancemonkey]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!

 

[dionysus]

I must be old school

I gun for 200X and to pull one or 2 and WD

 

[trancemonkey]

It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.

Wins over a certain size probably are put through extra verification, the size of which will be up to the casino... as for the length of time it takes, I've no idea but it already seems excessive

 

[colinsunderland]

9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!

Obviously for your games it's massive, but do you really think a group like LeoVegas don't see multiple wins over 9000x every day?
Casinos checking a win is just a delaying tactic, I have never once seen a win voided by the provider.