Hello, I'm new here and unfortunately couldn't access the list of casino reps on the rules document.
Just over a week ago, I was delighted to hit big on a megaways game and won over 9000x on a €5 stake.
My account is fully verified and I have made withdrawals before but none of this size.
Over a week has passed and they keep telling me they work in a queue based system and need to verify the win with the game provider but this is over a week ago.
This morning I log in and the pending withdrawal has apparently been timed out so I immediately withdrew again contacted support and they said they are still waiting for the external source to verify. Surely more than 8 days is excessive.
I just don't know what I can do next as they keep saying wait for our email... Can anyone help?
Just over a week ago, I was delighted to hit big on a megaways game and won over 9000x on a €5 stake.
My account is fully verified and I have made withdrawals before but none of this size.
Over a week has passed and they keep telling me they work in a queue based system and need to verify the win with the game provider but this is over a week ago.
This morning I log in and the pending withdrawal has apparently been timed out so I immediately withdrew again contacted support and they said they are still waiting for the external source to verify. Surely more than 8 days is excessive.
I just don't know what I can do next as they keep saying wait for our email... Can anyone help?