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Need advice - don't want to lose 6k from one spin :(

Discussion in 'Payment Processing Issues' started by mfrasher, Aug 25, 2018.

    Aug 25, 2018
  1. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    Hello community,

    I'm really hoping that posting here will produce some good advice from the slots community. I am a long time online slots player, and have played at many of the casinos with my share of wins and losses.

    But something crazy happened to me last night, and I don't know what to do....

    I played at an accredited casino for the first time (I won't name in case I have to use the PAB service). I got a 200% deposit bonus. Deposited $150 for $450 total and away I went.

    In the casino lobby, I noticed a new game I hadn't seen before "Banana Jones" in the "Latest Games" section, sandwiched in between 2 other slot games. I decided to try it out. I entered the game, pressed a $2 bet and hit spin.

    OH CRAP I realized........this isn't a slot. Its a board game. Now I'm freaking out because I know my winnings might all be void because of the terms and conditions.......assuming of course that I win, which was unlikely. So I immediately stopped playing and went to slots. I only spun one time on the board game.

    I tried to contact a live rep to explain the mistake. Their chat was offline last night for hours.

    One spin.

    Then it happened. I started winning. A lot. I won about $2000, but still had a playthrough. Then I won a jackpot for $4000!!!!! I couldn't believe it. I had over 7k at one point. I hadn't hit a jack pot in years.

    All said and done, I have a balance of over $6000 from my $150 deposit.

    But I am so worried they will void everything because of that one spin. I honestly thought I was going into a slot game. I could barely sleep last night because I was so stressed out.

    I don't know what to do. I sent a PM to their rep, and I've sent in my documents to be able to withdraw.

    Advice please..........what do I do?
     
  2. Aug 25, 2018
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You need to look at what the specific T&Cs for the bonus you took say.

    Banana Jones only came out a couple of weeks back - and I thought it was a slot at first too!
    There is nothing to tell you what sort of game it is until after you chose your bet size and then the game instantly starts playing, with no chance to back out.
    Any reasonable casino would have to agree - and as they are accredited they certainly SHOULD be reasonable!

    Let us know how it goes...
    And Welcome to the Forum!

    KK
     
  4. Aug 25, 2018
  5. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    I agree. I completely thought it was a slot. But the T&C's say the bonus had to be used on slots/keno - and board games were excluded.

    So technically, they could void my winnings because of this. But I'm hoping they realize it was a mistake, a genuine mistake.

    Plus it was one measly spin...
     
  6. Aug 25, 2018
  7. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    If it is an accredited casino it would be in their best interest to pay you which in turn would be advertising and showing hey guys we are a good casino which in turn would make some people here maybe deposit with them.:)
     
  8. Aug 25, 2018
  9. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    Well, if they do. I will definitely come back here and give them props.
     
  10. Aug 26, 2018
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I would not count on it, especially if the coupon expressly prohibited board games, as there is only one, and it is new. It is not in your favour that you are a new customer.

    I hope that given it is such a new game category they do not void your later winnings, especially if you won nothing from the one spin.

    You should however be given a “do-over”, so you won’t be out your deposit as well at the very least.

    Please let us know the outcome and the Casino.
     
    Mouche12 likes this.
  12. Aug 26, 2018
  13. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    I won $16 dollars from the one spin. I will let everyone know the outcome and the casino regardless of the decision.

    Tonight, they emailed me and asked me for a copy of my bank statement since I had requested a bank wire withdraw. I hope that is a good sign. I promptly sent it to them.

    I would really enjoy being able to come back to this thread and give them some positive feedback.
     
    Mouche12 and slotmaster like this.
  14. Aug 26, 2018
  15. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    Besides, the fact there is only one and it is new is more of a reason to give me a pass on the spin. I literally had not seen it before and thought i was in a slot....
     
  16. Aug 28, 2018
  17. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    Well ... to those interested, and also to no surprise, they declined my payouts. I will have to submit a PAB i guess.
     
  18. Aug 28, 2018
  19. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    I was interested in. And I feel very sorry to read this conclusion. I hope that you can someway find a better solution thru the PAB. I don't know if my request is breaking the PAB rules, but I am really curious to know which casino is. I wish you best luck.
     
    Supababe likes this.
  20. Aug 28, 2018
  21. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    If they don't handle this the right way they should not be accredited. This stuff should be illegal, if a bonus cant be played on certain games block them. Not trap a player over one spin.
     
    Reelsoffun, Mouche12 and Tengil like this.
  22. Aug 28, 2018
  23. anddi32

    anddi32 Newbie member

    Location:
    Finland
    Just wonder what PAB helps? You said that T&C clearly says board games are exluced and casino has right to void winnings. But yes that's not fair. Your rule violation is so small. If casino is fair they should just forgive it and pay. But as I said it is now only in the hands of the casino what they do. Not very good ad for casino if they decide to be *******.
     
    Jasminebed likes this.
  24. Aug 28, 2018
  25. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    That's very unfortunate. I've made that type of mistake before, normally when drunk, and I've always been paid.
     
  26. Aug 28, 2018
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If there is a PAB then I "helps". :axeman:
     
  28. Aug 28, 2018
  29. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    As a couple of examples Tropica Casino managed this with no problem on Rival slots five years ago, try to open a prohibited game on a bonus and it simply won't let you do it.

    Just the other week at 3Dice I tried to open Ching-Ching whilst on a bonus and got a pop-up saying it wasn't playable on a bonus and wouldn't let me open the slot.

    This is clearly easy enough to implement, the casinos just don't want to do it as it gives them (yet another) way to refuse to pay a player, and then cite the three billion pages of T&Cs, one line of which had been violated.
     
    Mouche12 and orion like this.
  30. Aug 28, 2018
  31. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    ....and by coincidence the player immediately after this little mistake of one spin, begins to win big.
    randomly.
    :)
     
  32. Aug 28, 2018
  33. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
  34. Aug 28, 2018
  35. mfrasher

    mfrasher Newbie member PABinit

    Location:
    California
    Update: I have contacted a casino rep via this website and he said he would review it for me, but I don't have high hopes. I also emailed the casino directly with a plea for a decision reversal.

    I'm planning on following the PAB guidelines, so I'm giving the casino and their rep an opportunity to fix this. Or at a minimum offer a solution.

    After that, if unsuccessful, will be a PAB.

    I'd love to share the casino name, but don't want to risk a chance at resolution. Either way, good or bad I'll post the casino name and decision eventually.

    It's just sad... The casinos could easily block the games to prevent this from happening. And to hold a player accountable for 1000's of dollars for a one spin, understandable mistake, is a terrible customer experience to say the least.

    I really hope they recognize this.
     
    maxd, Mouche12 and KasinoKing like this.
  36. Aug 28, 2018
  37. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Hey @mfrasher!

    You don't have to be afraid of telling us the casino name. Did they forbid you mentioning it?
    I'd gladly gladly give my best to help, together with other forums members I'm sure, but without the name we can't make further steps.
     
  38. Aug 28, 2018
  39. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yeah it would be nice to tell us the casino name here. If there is an accredited casino that isnt paying you because of a simple mistake like this then I think we should all know and so should all the lurkers. You are doing other fellow players a favor because many people would avoid this group knowing if they made a mistake, they wont be paid.

    I dont play at casinos like that considering they put the max bet button right beside the play button on most slots. So its quite easy to make a mistake

    Sounds like something a casino like casino cruise would do
     
    dionysus, Mouche12 and Oscar Arnhem like this.

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